BladeHQReviews 2,683

Hey Keith!
This might be one of the nicest things we’ve read all week, thank you! 🙌 Jen will be over here blushing (and probably pretending not to). We totally agree! Life happens, and we’re just glad we could make yours a little easier instead of adding to the chaos. 💪 Your loyalty means the world to us, and we’ll keep doing our best to earn it, one sharp blade and solid interaction at a time. 🔪💙
~Lisa

We’re sorry to hear about your experience and appreciate you bringing this to our attention. Per our FAQ, we do strive to ship out all orders as soon as possible, and we regret that this did not happen with your order. We understand how frustrating shipping delays can be, especially when you’ve paid extra for faster service. The overnight shipping excludes order processing times. Your feedback helps us improve, and we’ll be reviewing this situation to ensure we do better moving forward. ~Tiffany

Hey Brandon!
Wow! This review just made our whole week! 🎉 Chad and the team will be thrilled to hear they’ve earned such high praise (and maybe even bragging rights in the breakroom). We know how much exceptional service matters, especially coming from someone who provides it every day, so your words mean a lot. Thanks for letting us prove that “above and beyond” isn’t just a saying here; it’s the standard. We’re honored to have you as a loyal customer! 🙌🔪
~Lisa

Hey Gregory!
Wow, a main spring breaking is never fun 😬, but we’re glad Melissa could swoop in like a hero 🦸‍♀️ and get you back in action! It’s awesome to hear you felt taken care of! We do our best to have your back even when the manufacturer’s hands are full. Thanks for recognizing the effort; it’s customers like you who make our day (and remind us why we love knives almost as much as you do 😎🔪)!
~Lisa

Hey Andrew!
Whoa 🤯 — your energy about the Nitro V Mini Exo purple is off the charts! 🟣💜 We’re thrilled it’s hitting all the right notes: silky-smooth action, razor-sharp, top-notch materials, and yes, that lightning-fast shipping ⚡📦. Sounds like this knife is living its best life in your hands every single day (and maybe getting a little spoiled 😎🔪). Thanks for sharing the hype! It made our day almost as much as your new knife will make yours!
~Lisa

Hey Matt!
Ah, the joys of returns — we get it, they’re a pain… kind of 😏. Normally, we wait until the package is back in our hands before issuing a refund, but since the last time you were refunded without returning the item, we thought we’d make another exception!
This time, your current return package is on its way back, and we’ve gone ahead and issued a refund plus a small extra credit as another courtesy. We also noticed you’ve already put your refund and credit toward a new purchase! Thanks for giving us another shot! Here’s hoping your next blade arrives in perfect shape, and any future “return adventures” stay firmly in the realm of myth. 🔪✨
~Lisa

We completely understand your frustration and sincerely apologize for the delay. You’re absolutely right when you place an order, you expect to receive your items on time, and we want to make sure you get what you paid for. While shipping carriers can sometimes experience issues outside our control, we take responsibility for making sure your order is delivered.

If your package does not arrive within the next 7 days, please reach out to us right away. We’ll work with you to make it right, whether that means reshipping your items (if they’re still in stock) or finding the best possible solution to ensure you’re taken care of. Your satisfaction matters to us, and we’ll do everything we can to resolve this quickly. ~Tiffany