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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
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Contacted customer service about an issue with purchase on a Kershaw Limewire. I could not have been listened to and heard any better. Melissa was outstanding, she resolved the issue quickly and professionally. I didn't think anyone provide that anymore! Thank you Melissa for going above and beyond.
I purchased a fixed blade knife from Blade HQ, but knife didn't meet my expectations. I contacted BladeHQ requesting return & refund, w/in 24-48 hrs BladeHQ responded confirming return/refund request w/postage paid return label. I promptly returned knife, once BladeHQ received returned knife, a refund was immediately issued. It could not have been easier, thank u BladeHQ! Look forward to future purchases.
Hey Stacey!
Sometimes a knife just doesn’t “cut it” (literally and figuratively 😅). Glad we could make the return as smooth as a freshly sharpened edge and get that refund back to you without a hitch. Thanks for trusting us, and here’s to the next blade being “the one.” 🔪✨
~Lisa
Cloey E. At customer service really understood my issue and concerns and was very helpful with a fast and friendly service. This was a so much appreciated, different than some knife companies I have had experience with in the past. Fast and friendly service who is knowledgeable about product and keeps me coming back for future purchases. Unlike some of the other companies I had experience with
Hey there!
Cloey out here proving that “fast and friendly” isn’t just a tagline, it’s her superpower 🦸♀️⚡. We’re so glad she could slice through the stress and turn things around for you! Thanks for sticking with us, we’ll keep bringing the sharp service (and the sharp knives) so you never have to deal with the dull stuff again. 😉🔪
~Lisa
I had to return a purchase and I am very pleased with the speed and friendliness I received from Cloey E. And bladehq. Thank you very much
Hey Wayne!
Cloey makes returns feel less like a chore and more like a victory lap 🏁. Fast, friendly, and flawless—that’s her style! Thanks for trusting us with your knife adventures—we’ll always do our best to keep things sharp, smooth, and stress-free. 🔪✨
~Lisa
Unfortunately, I had to return a knife, but it was very easy. Cloey E had me a refund lightning fast!
We’re glad Cloey could make your return quick and easy! Thanks for giving us the chance to take care of you—we’ll be here whenever you’re ready for your next knife. 🔥~Tiffany
I purchase a knife on line and forgot to add the Promo code, I send an e-mail to customer service and asked if I could get that benefit. I received a courteous reply which stated they would send depending on the backlog. I am a first time shopper and will definitely be back!
Best Regards
Thanks for sharing your experience! We’re happy our team could help with your promo code, and we’re even more excited to hear you’ll be back. Welcome to the Blade HQ family! We look forward to serving you again! ~Tiffany
I recently had an issue with a return. Cloey was so responsive in did a great job of keeping me informed. She made the return process quick and simple.
Hey Mike!
Cloey will be grinning ear to ear when she sees this! 🥳 We’re thrilled she could make your return quick, simple, and stress-free, just the way it should be. Thanks for letting us take care of you and for sharing the love!
~Lisa
Great customer service. She understood my issue right away and remember my name from the start. She was able to resolve my order that was missing from FedEx. Would definitely recommend this person for a wonderful experience with bladehq. I would continue to purchase my kines and multi tools from your website. Thank you
Hey Martin!
Sounds like our team really stuck the landing on this one—missing package from FedEx? Handled. Name remembered? Double points. We’re thrilled your experience felt that personal and smooth. Thanks for the kind words and for trusting us with your knives and multi-tools—we’ll always be here, ready to sharpen up your experience!
~Lisa
Cloey E. Was very nice and quickly handled my return request. It is nice to be able to speak with a knowledgeable and friendly person in customer service.
Hey James!
Cloey’s got a real talent for making returns painless—like a hot knife through butter, but with way less mess. We’re glad she could get everything squared away quickly and with that friendly touch she’s known for. Thanks for sharing your experience, and here’s to smoother edges (and smoother returns) ahead!
~Lisa
I called because the action on my Hogue Ballista ll was not as strong as expected. Jen immediately gave me some suggestions and also emailed them to me. She made note of my issue and said she could set up a return if it didn't work
Hey Albert!
Sounds like Jen was locked, loaded, and ready to help with your Ballista II! She’s great at giving advice that actually hits the mark (and emailing it, just in case those details slip away like a pocket clip in the couch cushions).
We’re glad she was able to give you options and make the process easy—whether that meant a quick fix at home or setting up a return. Thanks for trusting us with your gear, and here’s to keeping your action as smooth as your future knife flips.
~Lisa
I recently placed an order that was shipped through a third-party carrier and was lost in transit. Blade HQ had no hand in creating this issue, but despite this, after I reached out to their customer service team and let them know what happened,(BHQ Team Member Charles, got back to me right away), They were more than happy to offer me more than one potential solution to make it right, but they also did so rapidly, and did it without me even having to make the request. BTW, this is just one example of what I believe is the best customer service out of all the major Internet knife/gear/EDC item/ etc dealers. If you don't believe me, just check the review section of any of the popular knives they sell. Of course, every knife will have the potential to have fans and/or detractors, but many times your notice that the reviews will include a thoughtful response from Blade HQ, and not only that, but you'll also notice that in response to some of the more critical reviews, you will see Blade HQ reach out and offer potential suggestions and solutions to help if possible. Maybe this happens every once in a while on other websites, but I can say confidently that Blade HQ obviously puts in a concerted effort to try and make us happy and it shows.
Hey Michael!
Wow, this review made our whole team do a little happy dance (don’t worry, no knives were involved). We’re sorry your order decided to go on an unplanned adventure in transit, but we’re glad Charles swooped in like a customer service superhero to save the day.
We put a lot of energy into not just fixing problems, but making sure every customer feels taken care of—even if that means turning a shipping disaster into a win. And hey, you caught on to our secret: we actually enjoy hanging out in the review section, solving problems, and occasionally cracking a smile while doing it.
Thanks for recognizing the effort and for sticking with us. We’ll keep bringing the sharp products, sharp service, and (sometimes) sharp jokes.
~Lisa
One of the knives that I ordered had a small issue so I called blade hq and the answered the phone promptly. They offered an exchange it at no cost to me and the whole process was smooth.
Thanks for sharing! We’re happy we could get your exchange handled quickly and make the process stress-free. Enjoy the new knife, and we’ll be here whenever you need us again! ~Tiffany
Thanks for any easy and convenient return process. A few days after I mailed the returned item, I received an e-mail from Customer Service Representative, Cloey, stating that the return and refund was being processed.
Hey John!
We’re thrilled Cloey could turn your return into a slice-of-butter smooth experience 🧈🔪! A few clicks, a couple of emails, and voilà, refund on its way! Returns are the only thing we like to be fast at (next to shipping knives, of course 😏). Thanks for letting us take care of it — now go pick your next blade adventure!
~Lisa
I've bought from a few knife vendors, but blade HQ is by far the best I have spent thousands with them and will continue to. I also love how they give away items and deals when you purchase a decent amount.
Hey Kevin!
Thousands spent with us? You officially qualify as part of the Blade HQ family vault 🏆🔪 We can’t thank you enough for your loyalty and kind words. The freebies and deals are just our way of sharpening up the experience for awesome customers like you. Here’s to many more blades, bargains, and good times ahead — and don’t worry, we’ll happily help you justify “just one more knife” every time 😉🙌
~Lisa
Not a bad thing to say about BladeHQ. Great quality products, orders ship quickly, returns are a breeze, and the customer service couldn't be better. You're in for a great experience shopping with them. Highly recommend.
Hey Nathan!
We’re over here blushing like a freshly polished blade 😅✨ Thank you for the awesome shoutout! Fast shipping, smooth returns, and friendly service are exactly what we aim for, and hearing it lands means the world. We’ll keep the good stuff coming your way. Thanks for the recommendation and for being part of the Blade HQ crew! 🔪🙌
~Lisa
My return got stuck in a loop with the post office. When I contacted BladeHQ, Cloey was very helpful and made sure to assure me that my return was being tracked by them, and attached a note to the file saying soi. She then contacted me to let me know when they had successfully recieved and processed my return. Very pleased with the customer service I recieved here!
Hey Kevin!
We’re so glad Cloey could help untangle that post office loop-de-loop and keep your return on track! 📦➡️🔄➡️✅ She’s a pro at keeping an eye on things and making sure no package gets left behind. Thanks for rolling with us — we’re thrilled to hear you’re pleased with the service! 🙌
~Lisa
I had got in touch with Blade HQ customer service for return via a phone call. The return went great and my account was quickly reimbursed. Cloey E. And the service team did a great job. Blade HQ is my first and only stop for knives.
Hey Danny!
Cloey and the crew will be thrilled to hear this! 🎉 We’re glad the return was smooth and your refund landed quicker than a flipper tab in action. Thanks for making Blade HQ your one-stop knife shop — we’ll keep working to stay worthy of that top spot! 🙌
~Lisa
My new knife had a chip in the blade. They processed the return very quickly. Still waiting for the new knife though
Hey Travis!
A chip in the blade? Definitely not the kind of “sharp detail” we like to send out 😅. We’re glad we could get your return processed quickly and have the replacement on its way. Thanks for rolling with us while you wait — the new knife should be slicing its way to you soon 🔪✨.
~Lisa
I recently ordered and received a ZT knife. As usual the purchase was easy and the shipping with the delivery completed in about a week. Upon receiving the knife and examining it I noticed the carbon fiber scales were chipped and broken. Apparently the knife was dropped and broken prior to shipping. I contacted customer service by phone and they immediately addressed my concern, gave me return instructions and a shipping label. Cloey shipped me a replacement knife the next week. Fine customer service and be assured I will continue to do business with Blade HQ even if my wife does think I have quite enough knives.
Hey Guy!
Sounds like your ZT showed up looking more “Zero Tolerance” than it should have — chipped scales and all 😬. But don’t worry, Cloey wasn’t having any of that nonsense. She swooped in, shipping label in one hand, replacement in the other, like the customer service superhero she is 🦸♀️.
We’re glad you’re sticking with us (even if your wife thinks you’ve hit max knife capacity… let’s be real, there’s always room for just one more 😉). Thanks for keeping your collection sharp with Blade HQ!
~Lisa
My credit card was used to make a fraudulent purchase here. After contacting them within 45 minutes after this event, they waited with a reply and then told me a day later they couldn't do anything since the order was already shipped.
We’re very sorry to hear about this experience. We take fraudulent activity seriously and always encourage customers to report unauthorized charges directly to their card issuer, as they have the tools to stop and reverse them. While we can’t always intercept an order once it has shipped, please know our team reviews these situations carefully and works within our means to assist. Your feedback is appreciated, and we’ll continue working to improve how we can help in cases like this. ~Tiffany
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Hey there!
Melissa strikes again! 🦸♀️ Swift problem-solving, zero nonsense, and customer service so good it should come with its own theme music. Thanks for letting us know she saved the day—she’ll be thrilled to hear it!
~Lisa