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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
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Quick and helpful!
I purchased a new PM2 then signed up for blade club the day after. They were able to go in and add the points from my purchase.
I received the knife that I purchased. The handle didn't fit my hand. I contacted BHQ and they paid the return shipping. I will only buy my knives from this company from now on!
Hey Dalton, glad your happy with our hassle free return! ~Tiffany
I had a problem with an expired card and BHQ kept my order on hold, contacted me, and gave me 48 hours to fix the issue. The people at this company are warm, friendly, and understanding, and their willingness to go the extra distance to make my interaction with them a positive one will always be appreciated. Plus they are a really excellent knife company with a great selection and offerings of everything knife!
Hi Chris, Thank you for reviewing us. Glad you issue has been taken care of! ~Tiffany
Had to return a knife because of personal reasons, noting wrong with the knife. I didn't have an account to start the process like their instructions but emailed them and the set up the return in no time
Thank you for the review, John. We're happy your return was taken care of. ~Tiffany
All AKC World knives that I have found available on line are made in China, and sold at half the price I paid.
The image in the product description showed AKC Italy (which are made in Italy), and the country of origin listed Italy, so I have serious concerns that have not been addressed
Hi John, I am sorry to hear that. Please email us at [email protected] with your concerns, we're happy to help. ~Tiffany
I am just getting interested in pocket knives. So far I placed three bladehq orders with guest checkout, and finally decided to create an account to collect rewards with my fourth order. I requested the points that were earned for my first three orders to be added to my account, and my request was promptly and completely resolved. Thank you very much!
Hi Brett! Thanks for the the review. Happy to know you signed up for Blade Club~ Tiffany
They always provide an answer to my questions and try to resolve my issues
Hi Enrique, Thank you for taking the time to review us. ~Tiffany
I received a flyer in my email with an advertised price I could not get via the website. I contacted tech support showed them the error and the picture of the flyer and they shrugged their shoulders and said it was a one day deal... when they did not get back to me for a day and there was no way to purchase that day... I know there are limitations and did not want to be rude so I asked the guy to get me to someone who could help out with this, and he closed the ticket. I won't be doing business with BladeHQ anytime in the near future.
Hanna was very good at listening to my issue. She handled the return.
I explained to her that the website said that a fire starter, strap and lanyard. I confirmed in e-mail with Keith S that the knife did in fact come with the accessories but the photo was not on the web page. I ordered this product with the understanding that all the accessories came with the knife.
Hanna apologized for my inconvenience.
Thank you for the review Ray! Happy your questions were answered. ~Tiffany
I received my knife and immediately noticed how heavy it was, almost unnecessarily for its weight. The action is also very heavy to where i couldn't really retract it without tearing up my finger. Overall the knife looks great, has a smooth action with little blade wiggle and feels nice in the hands, but the sheer weight and strength this blade takes to operate it was a deal breaker for me :/, even with some lubing. Luckily customer service was a huge help, even giving me a full refund, with which i'm going to get a different knife from this site :). i'm very excited and pleased with my experience with grindworx and their customer service was great.
Hi Cameron, Thank you for leaving us a review. Glad you were taken care of. ~Tiffany
Melissa and the others *always* provide THE VERY BEST service for anything, anywhere, anyone I deal with! Period!
Richard Busch
Hi Richard. We're happy to know Melissa took care of you, thanks for leaving a review. ~Tiffany
Well, I found out about their availability. And I already signed up.
So, it was a good suggestion.
Thanks because I appreciate the reply which was done quickly.
Thanks for leaving us a review WLO. ~Tiffany
Everytime I try to buy something it gets stopped by the third party fraud I need this stuff now. And I paid for the two day shipping yet it has already beeen double that soon to be five days
Hi Grant, I am so sorry about hear about that. I will reach out to you about that. ~Tiffany
I moved and didn't realize my order still had my last address. Customer service helped me quickly and my order still shipped next day.
Hi Mike, Glad you were able to get the address updated! Thanks for the review! ~Tiffany
Customer service issued a call tag to ship back my product and offered a refund for me.
Hello Macon, Thank you for leaving us a review. Glad your issue was resolved. ~Tiffany
Received a reply to my question before the day was over.
Thank you
Hello Randy. Happy to hear you were taken care of. Thanks for the review. ~Tiffany
I was looking for replacement foam for my Vault BladeHQ case. The rep responded quickly and politely.
Hello Joey, Thank you for taking the time to leave us a review. Glad to hear you assisted. ~Tiffany
I ordered two knives twice and both times it got refunded however the second time it said it got refunded but never did
Hi Kamden, refund's can take 4-8 business days to fully process back. If it has been more than 8 business days, please email me at [email protected] and put ATTN Tiffany in the subject line and I am happy to look into this for you. ~Tiffany
Customer support is always stellar Best firm in this business
Hi Flavio, thanks for reviewing us! ~Tiffany
Quick and friendly response and very helpful with all my purchases.
Hey Allen, thanks for leaving us a review. ~Tiffany
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Kevin, That's awesome. I am sure you will enjoy the perks of Blade Club. Thanks for reveiwng us! ~Tiffany