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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
This summary is generated by AI, based on text from customer reviews
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I was looking for replacement foam for my Vault BladeHQ case. The rep responded quickly and politely.
I ordered two knives twice and both times it got refunded however the second time it said it got refunded but never did
Hi Kamden, refund's can take 4-8 business days to fully process back. If it has been more than 8 business days, please email me at [email protected] and put ATTN Tiffany in the subject line and I am happy to look into this for you. ~Tiffany
Customer support is always stellar Best firm in this business
Hi Flavio, thanks for reviewing us! ~Tiffany
Quick and friendly response and very helpful with all my purchases.
Hey Allen, thanks for leaving us a review. ~Tiffany
I was buying a nice Benchmade knife with laser etch for a childhood friend's sixtieth birthday and by the time I had ordered I only had a six days until his party when I wanted to give it to him. I gave a few details and had simply asked if there was anything that could be done to expedite the order I would appreciate it. Much to my surprise I had the knife in hand within three days! The service was above and beyond and was received with much gratitude! Thank you again for a job well done!
Hi John. That is awesome that is arrived in time! Happy to hear that. Thanks for reviewing us.~Tiffany
Submitted a request to change my shipping address before the package was shipped. Package gets shipped to the original address, then and only then support replies saying they can't do anything.
Hi Corbin, I am so sorry about that! I did send you message asking for more info so I can look into a resolution for this. ~Tiffany
I want to thank BROOKE H for going above and beyond to help with me with recent purchases. I'd considered, buying my knives elsewhere but after her assistance and positive attitude, I'm not going anywhere and she's the reason why. Brooke you have my vote for employee of the year! Thank you for all your help!
Hey Jason! Brooke is AMAZING! She is such as asset to the team. Thanks for leaving a review ~Tiffany
I've been corresponding with Hannah about an order of mine that got denied because of possible fraud from a company BladeHQ's uses. She's been very nice & helpful & explained as much as possible, since BladeHQ isn't provided any details as to why X transaction was flagged. I explained all the possible reasons why this could of happened & understood my frustration. I placed another order & she said she will pass this on to their fraud prevention 3rd party.
She answered my emails promptly & gave me advice going forward.
Thank you Hannah Y.
Hi John, We're so happy Hannah was able to assist you. She really is great. ~Tiffany
I recently signed up for Blade HQ members club but in my haste I omitted my birth date and sent a quick email and within a day they had my DOB updated thanks again
Hey Scott, Glad is was a quick for you to get your DOB added. Thanks for the review~Tiffany
Thanks to Tiffany for order confirmation quickly. Got the email in under 5 minutes
Hey John, I am happy to have been able to assist you! Thanks for the review!~Tiffany
Your customer service was very helpful and professional. BHQ is always my go to for my knives. Thank you.
Thank for the review Scott~Tiffany
I asked for confirmation about a particular model of a knife to be double sided as it would be illegal to carry a "dagger" style knife in my jurisdiction. I was told "I believe it is single sided!" That is not a good enough answer for me to purchase a $100 knife and possibly recieve one that is illegal.
Hi Brian, I am so sorry to hear that! I understand that is very frustrating, I am sorry! If you need assistance with the knife, please email to us and put "ATTN Tiffany in the subject line" I am happy to help! ~Tiffany
I live outside the us so I orderd to a Hotel where my stewardess wife could pick it up but the packed wasn't there, this first class company gave my a full refund immediately no question asked, i dont know whos foult it was but i doubt it was theirs, look forward to buying a lot of knives from them and not having to worry if something goes wrong.
Benjamin, I am so sorry that happened, but I am happy it was cleared up by us. Thank you for the review. ~Tiffany
There was a mixup on my previous order where I received information that it shipped UPS when it actually shipped USPS with a $5.60 postage due charge. Hanna, immediately reported this problem to her supervisor, assisted me with an order for an additional knife and applied the postage credit to that order. All very courteous and professional.
Hello John. So happy to hear Hannah took care of you! ~Tiffany
Got issue resolved quickly. Great customer support.
Thanks for the review, Charles. Glad you issue was resolved. ~Tiffany
Service rep was both helpfull and very polite she took care of my issue in recieving a gerber automatic knife that did not work out of the package!
Thank you for the review, Scott. ~Tiffany
I returned a knife that just did not fit my hand. I worked with Melissa who took care of the return process and helped my order a different knife. It was a quick and efficient process. Great customer service!
Happy too hear Melissa took care of you! ~Tiffany
Very good level of service. I received answers without long waiting time. Their content was understandable to me and I better understand your position on working with customers from Europe.
Thank you for the review! Glad you issues was resolved. ~Tiffany
I had ordered an item and inadvertently hit a wrong number in my card. I received an email notifying me. I called the number and a very nice lady made my problem go away.
Thank you for the review, Dennis. ~Tiffany
Always good service. They always reply in fast time, and always answer anything I throw at them.
Hi Kenneth! Happy to hear you were assisted quickly~Tiffany
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Joey, Thank you for taking the time to leave us a review. Glad to hear you assisted. ~Tiffany