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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
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I believe the date of my purchase was July seventh. I opened an email and read a quite intriguing short description of Italian made switchblades. The first knife offered for sale just below this story was a Damascus steel, stag handled swing guard side open model for a "deal of the day" price of $89.99, which I purchased. After my purchase, but prior to receiving the knife, I more closely examined the details of the knife I had just purchased, fully believing that I had committed to an Italian produced piece. I was completely floored to realize that my purchase was for a Taiwanese produced knife, an "Italian Style" knife.
I believe the marketing of this knife was presented in an exceedingly misleading, and deceitful manner. While I agree that the specifications of the knife were available for my digestion, and that the description did indicated "Italian Style" I truly believe that the presentation of this particular knife as a primary offering just below a story about Italian produced switchblades was as I have described.
I suppose I accept this situation as a lesson learned, but it certainly has tarnished my opinion of Grindworx. If Grindworx marketing disagrees with these observations, I respectfully request an informed rebuttal.
Lack of inf. On shipping policies caused me a chance to get the knife I wanted, while on sale.
I was hoping you would offer me the sale price after I explained my experience.
You would have made a sale, and kept a customer.
Hi Chris, I am so sorry to hear about that and I am more than happy to to into this. Please email me at [email protected] and put
"ATTN Tiffany" in the subject line so I am assist you with this. ~Tiffany
I've been watching the YouTube channel you guys have for years, and finally decided to purchase some knives from you. I made a large order with several knives during your 4th of July sale. I was pleased with the knives when they came in, and enjoyed using them. However, I had an issue with two of the knives. I reached out to customer support and Keith answered the phone. He was not only very helpful in diagnosing the issue, but issued a refund for the damaged blades. Blade HQ is my new knife store! I'm pleased with the majority of the knives I purchased, and my issues were dealt with promptly and with expertise. Thank you very much to Keith and the blade HQ team, looking forward to purchasing from you again!
Hi Israel, So happy to hear that Keith took great care of you and your issues. Thank you so much for taking the time to leave a review about your experience. ~Tiffany
Quick, concise, polite, and very helpful. Over the past few years, I have found Blade HQ to be a great outfit with great customer service.
Hello! Thank you so much for taking the time to review us. ~Tiffany
Hi Greg, Happy to hear Melissa resolved your issue to your likely. She is great! ~Tiffany
Brooke H. Was very prompt and professional in processing my order. I appreciate the excellent service.
Hi Ryan, Brooke is awesome, we will share this with her. Thank you for the review. ~Tiffany
Alyssa T. Was most helpful with canceling an engraving I asked for and then having it replaced with a different one.
Hi Adam, Alyssa is amazing! We will will share this with her. Thanks for leaving a review. ~Tiffany
Had a question, sent an email, and got an answer with 5 minutes. What else can ya ask for?
Hey Wyatt, thank for the review. Happy to know you were taken care of so quickly. ~Tiffany
Hi Hector, thank you for leaving a review. ~Tiffany
Great customer feed back. Received response back with in a few hours. Keep up the good work.
Thank you :)
Hello Dave, Thank you for taking the time out to review us. ~Tiffany
Everything went as smoothly as possible. I've ordered multiple knives at this point and will be waiting to afford more lol ty Blade
Hi Ryan, So happy to hear you had a great experience with us, thank you for the review. ~Tiffany
Good was easy got taken care of and on my waywhat the hell is wrong this wont sent my reveiw i gave a good one now send
Hi Steve! Thank you for leaving us a review. ~Tiffany
I have yet to have a bad experience (customer service, knife selection/pricing, etc) and they seem to intend to keep it that way, two thumbs up
Hello JJ, happy to hear your happy with the service and product. Thank you for leaving us a review. ~Tiffany
My wife purchased an anniversary gift for me and I reached out about getting the blade club points added to my account and they handled like champs!
Hi Landon, Happy you were able to get the points added to your membership. I am sure you will enjoy the perks of Blade club. Also, hope you enjoyed your anniversary gift :) Thanks for reviewing us. ~Tiffany
I have made numerous purchases and all have been flawless and this one is no exception. Tiffany was right on it and followed up with me until it was done!
Hi Joe, Thank for taking the time to leave a a review. It was my pleasure assisting you :) ~Tiffany
Great customer service. Experience a problem with shipping but it was solved in no-time. All my concerns were resolved.
Hello, thanks for the review! ~Tiffany
Functionally, I love the website and the YouTube content. You have a great variety of knives and everything is easy to sort, filter, and find.
Secondly, the service team has been great. Recently I unknowingly ordered a knife the day before it went on sale. Keith went out of his way to refund the difference even when he didn't have to. Appreciate all the awesome work!
Hello! Thanks for the review, glad Keith helped you out. ~Tiffany
Hi Broc, glad to hear you were taken care of to your liking. Thank you for taking the time to review us. ~Tiffany
I purchased an AKC OTF knife early 2023, it is now midway through the year (well past my warranty window), and I am now experiencing the limited durability that this knife has. BladeHQ has held up their promise to give me resolution. I am beyond happy with the outcome I had with customer service.
Hi Alex, Thank you for taking the time to leave us a review, happy to hear you were assisted. ~Tiffany
Fast and quick, little confusion but sorted out quickly
Hi Isaiah, Thanks for the review! ~Tiffany
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Donald, I am so sorry to hear this, but I understand Hannah took care of this for you. ~Tiffany