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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
This summary is generated by AI, based on text from customer reviews
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I have purchased 3 knifes and u have accused me of fraud which I didn't commit, you canceled my
Order
Haven't received my order! The ordering experience was great! Delivery is not good!
Hi Irven, I am so sorry hear about that! Sadly these thing happen in transit, I am more than happy to look into a resolution for this. Please email into customer service at [email protected] and advise them of this and we will get you taken care of. ~Tiffany
Hello Mark, Keith is great! Glad you helped you redeem your points. Thanks for leaving a review. ~Tiffany
Too soon to describe. I placed my order last Friday and I'm still waiting for tracking info:
Hi Eddie, if you checked out signed into your account, you should have received a email when your order packed for shipping with the tracking number. If not, give us a call or email and we will be happy to look into this for you. Thank you for taking the time to leave a review. ~Tiffany
Sucks it's all automated and I can't get the knife I ordered and the money has been taken out the bank.
Hi Rachel, I am sorry to hear about that. We have customer service agents that respond to emails and calls. If your order was cancelled than you were issued a refund. Please advise that refunds take 4-8 business days to fully process back depending on the speed of your bank or creditor. ~Tiffany
Thank you Brooke H.
I had an order get lost with USPS. Brooke responded quickly and got a replacement order on its way.
Hello David, I am so sorry to hear about that! I am happy to Brooke took care of you and reordered you item(s) ~Tiffany
I had to initiate a return for an item I received. I called and spoke with Hannah. She was very professional and very helpful. Blade HQ never disappoints me. Just a small hiccup in what I ordered that needed to go back. Thanks for the help!
Michael, Hannah is great, happy to hear she took care of you. ~Tiffany
I joined blade club and asked if they could add all my previous purchases from 2023 to the blade club. It was added and I'm a very happy customer
Hi John, That's awesome! Thanks for the review. ~Tiffany
Other than having the best blades at the best prices, their customer support team is extremely helpful in a timely manner 10/10
Hi James, Thanks so much for leaving us a review! ~Tiffany
Prompt, accurate response. But why didn't you just publish the standard price rather than wasting my time to find out?
Norman, we appreciate you taking the time to leave us a review! -Branson
Response was great to my question i had in a email. Thank you for answering my questions
Thank you for the kind words, John! -Branson
Couldnt do a return for a pre order, keith was able to assist by next email reply
Thank you, Melody for the review! -Branson
Inquired about when my order will ship. I was told it had shipped the day before and provided a tracking number intended for someone else, details show delivery destination to Fontana CA US, and not to British Columbia, Canada where I am located. Still have no idea when or if my item will ship, despite fulfillment next business day. My ordered was placed July 2nd, and have not received any correct tracking details or indication it was actually shipped and today is July 17th.
Hey, Andrew.
Canada Saver goes through a shipping method called "UPS Innovations".
What happens is that all Canada Saver shipments for the day are bundled into a single large package. From there it goes to California, and then it goes up to the border where they are then separated and delivered through a local courier. After that point, there is no tracking information available.
Please select and pay for "Canada Priority" to receive a USPS Tracking Number that follows from us to your door next time.
Kind Regards,
Branson
Very good customer service. Had issue printing label so Tammy converted file to pdf which solves problem. Second time I hv contacted blade hq and both times I feel like I received personable/exceptional service.
Stephen, thank you for taking the time to leave us a review! -Branson
I had requested assistance adding a past purchase to my rewards account. No need to go back and forth. Was just taken care of. Greatly appreciate!
Thank you for the review, Adam! -Branson
I have an older Gerber DMF Auto and the spring broke.
Even though BladeHQ did not stock these springs I received a super nice reply from "Hannah Y" with detailed suggestions on where else to look.
Thank you for taking the time to help!
Steve, thank you for the kind words--We are glad Hannah helped out! :) -Branson
I reached out with a simple question about the exclusive Hogue Deka Ultem/MagnaCut I purchased and received a quick and thorough answer. Great service!
David, thank you so much--we are glad we helped out! -Branson
Service. Was excellent. Sharon was very quick and helpful.
Thank you, Randy! We appreciate it :) -Branson
Ordered the same knife twice, first time said that there was an issue with my card info. I said ok double checked it and reordered it with the verified address. And a second time it was kicked back, after knowing what was entered to be 100% correct. Contacted customer service through the email and received a automatic generated response with the exact same email that their third party fraud team flagged my card.
Won't buy from here again, rather go to another site.
Hey, Jeffery--all orders are subject for the review, if you'd like to make a new order pleas send an email to:
[email protected] ATTN: Branson
I will send a message to our fraud team to help the order be successful. -Branson
Had a few questions about layaway and discounts.
Brooke answered my questions completely, in a timely and friendly manner:-) making me feel listened to.
Awesome!
Brooke is the best, thank you Steve! -Branson
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Zurabi, I am so sorry to hear that our 3rd party fraud team has cancelled your order. I know it can be frustrating. If you should replace the order please email me the order number at [email protected]. ~Tiffany