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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
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Very professional responsive service, my problem was solved instantly with ease.
BHQ is here to make money, I always feel a little uncomfortable when I do a return, like I broke a promise or I'm letting someone down. Where other places stare sigh and give a guilt trip BHQ thanks you for just being a part of there community. Brook H was really nice helpful and supportive in the process. I felt normal it's unfortunate but why waste any thought on it, it's already part of the past and we're already discussing future purchases Thanks BHQ:-)
Thank you so much for the great review and feedback, Brian. Please do not feel guilty about returning an item. That is why we have our hassle free return policy. We want customer's to be happy with the purchases. We will pass this along to Brooke as well. ~Tiffany
I've been buy knifes. For 30+ years. And never had a better experience... Then with company... And I have used them all... No more I will only buy from B.H.Q... thank you very very much... Sharon...it was great... You are the best... And so are the rest of you... Thanks again...j.g...
Hi Jason. Thank you for taking the time to leave a review. Sharon is wonderful and we will share this with her. ~Tiffany
I had an issue with a flashlight (which turned out to be ok). I emailed, heard back within 24 hours. Very helpful and friendly.
Hi John, Glad the issue was resolved. Thank you for the review. ~Tiffany
Minor issue with my order.i emailed in the morning.that evening i had a response and my problem was fixed
Hello William, I am sorry you had a issue, but glad it fixed quickly. Thanks for leaving us a review. ~Tiffany
I have used grindworx before and never had a problem there knives are fantastic great quality and are shipped quickly. I had a problem on this last order and the support team is being extremely helpful and making it right! I 100% support grindworx and recommend
Hi Zack, Happy to hear your issue was taken care of. Thank you for taking the time to the review us. ~Tiffany
Bladehq.com is always fast to answer questions and ship orders.
Hi Sam, Thank you so much for the review. ~Tiffany
I asked for product suggestions on a keychain knife by Spyderco, although a couple models were skipped I was given 2 models I didn't know existed. Thanks!
Thank you for the kind words, Bob! -Branson
Read my email chain. Zero customer service
Fifty characters extra
Hey, George. We are so sorry to hear you had a negative experience. Please send me an email to: info@bladehq with the subject: ATTN: Branson and I will be glad to look into this for you! -Branson
Excellent. This is an A1 rated company in my opinion.
Richard, we really appreciate you taking the time to leave us a review! -Branson
Hannah Y. Was very friendly and accommodating: 10/10
Thank you for the kind words, Patrick! -Branson
Worthless. When I received my e-mail receipt. I saw the wrong Revo knife was listed. I immediately wrote back that the "Ness" blade was what I wanted. Not the blade shown. I received no response till the next day, when I received notice the original "Wrong" blade is being shipped, and no mention of my email declaring the wrong blade was being shipped against my wishes. A company and staff, that won't respond correctly and quickly to a request is useless at best. My impression of the company is negative, and can expect no future orders. Lack of response, and action is a deal breaker. Add a negative star to those shown. Thanks for a worthless, unresponsive experience..
Hi Richard. I am so sorry about this. I did reach out to you asking that you provide me with an order number so I can look into this. I look forward to hearing back. ~Tiffany
I found a better deal with a different company that was able to ship to my P.O. Box. You guys do offer some products not available on the other site but they also offer products that you don't have. You did answer my question but it was two days later and you do offer shipping options through other carriers but at an extra cost to people that live in an area that only has P.O. Box delivery. You should reconsider your shipping options to P.O. Boxes because only adults can have a P.O. Box and we should have the freedom to make the decision if we want to buy an automatic knife or not. I would search other sites first because of this shortcoming but may browse your site if the price is right.
Hi Jesse, I am so sorry you had an issue with shipping to your PO box. We've shipped it via with a method that would've delivered to the PO, I am sorry you were not offered that. ~Tiffany
Other orders have gone through without drama, but I got an order sideways and I ended up needing to call in for help. A very nice person (who I forgot their name, unfortunately) helped me out and got me sorted. Quick and easy too.
Hi Rob, Thank you for the review. Happy to hear you were taken care of. ~Tiffany
I ordered a multitool and many months later it did not arrive so I decided to send an email to support, they responded the next day and the support was amazing and I got a refund, Thank you Sharon(support)
HI Avie, Sharon is amazing. Happy she helped you! ~Tiffany
The knife I got broke the tip of the edge off from cutting plastic off a protein bottle. Bad luck with some knife steel. Brand new so I wanted to return it and had no issues. Great support. The only complaint I would have is I wish there was an option to just exchange instead of having to return then wait for my money back before ordering again.
Hi Chase, I am sorry we do not offer exchanges, but I am happy you were able to set up the set without issue. ~Tiffany
Great selection and great service. I have bought quite a few knives from them.
Thanks for leaving us a review Paul! ~Tiffany
Absolutely the Best knife company out there & Staff is Truly Amazing & very helpful. Huge selection of knive'z & other Wonderful product's. Web page is the easiest 2 work with, Great pix, Great description of items'z. # 1 place 2 shop 4 all top brands.
Thank you so much for the great review John Paul! ~Tiffany
I appreciate the response on my question and the the status of my order. Thank you and I will continue doing business with Blade HQ.
Hi Jonathan, thank you for taking the time to leave us a review. ~Tiffany
Keith S. Was great. Very nice, professional the whole process was quick and easy.
Hi John, thank for the review. We will share this with Keith. He is wonderful. ~Tiffany
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ahmed, happy to hear your problem was solved quick. ~Tiffany