BladeHQReviews 2,720

A knife was delivered to me that had been previously opened, all packaging removed, no data sheet, or cleaning cloth provided. When I complained I was given a bull$#*! response that the seller replaced the spring and that's why it was opened. Never buy from crooks.

I reached out for a recommendation between a few knives and a comparison between the steels. They took several days to reach back out to me and when they finally did, the person blew me off. They said essentially said, "Sorry, can't help you. You need to reach out to REDDIT".

Hannah was wonderful at handling my gift card issue very friendly thanks Hannah

Very professional, very knowledgeable, very polite and courteous. Five stars, thank you!

My order ended up in Guam somehow according to the tracking. I put in a ticket and the response was to tell me the tracking information which I already knew. Guam is not on the way to Alaska from the East coast.

Epic, Asked for an altered engraving and was contacted back with a mockup, very cool, very nice.

Lisa Q. And BladeHQ provided great customer service and helped answer my questions. Thanks.

There was a slight hiccup with my last order. The customer service team replied incredibly quickly and fixed the issue immediately. They were exceptionally kind and generous. It was the best customer service interaction that I have experienced in years. It gives me hope and evidence that true care is not entirely gone in this world. They definitely earned my continued business.

They don't honor their price matching policy. It is clearly written on their site. Lisa Q said "not for Spyderco". Please show me in Blade HQ site "not for Spyderco" product. They offered return, it's too much hassle to pack up and wait in line at the post office; very inconvenient and no different than bad eBay seller: make up own rule as you go. I wish I didn't spent over few thousand $ past this month on this site.

I thought I had sent proof of my military service with my first order. After I sent it in everything was right. Your staff assures me I will get the discount on my upcome order.

Question regarding product answered very quickly. Very appreciative.

Keith took my order. He was quick,knowledgeable,could speak English
He's a rock star.

The customer service I received from Brooke H. Was timely and she answered all of the questions I had. Overall it was very easy to ask a question and actually get a response the 1st time and I didn't have to wait a week or send multiple emails. I would highly recommend Blade HQ and I will continue to do business here as I actually felt like more than just a person buying a knife. Thanks again Brooke you were very helpful.

Reply was a little late, but still helped with my issue and resolved it.

I bought a knife from Blade HQ and got a similar one from a friend shortly after. The folks at Blade HQ took back the knife I bought, no big deal. Very fast and helpful

Lisa q. Helped me with a return and I buy every single blade I test on my youtube channel Heavyset tactical on blade hq. Lisa was helpful and patient with me and got it done in a day thank you guys for being the safest bet on buying expensive Knives.

I bought a $30 knife, but it was clearly used, though still perfectly functional, so I just reported the fact that it was used and and got a $25 refund. I've dealt with the customer service before and they have never even been close to disappoint. 10/10

Good good good good good good good good good good good good good