BladeHQReviews 2,719

There was a problem with my payment method (a mistake on my end). I was notified quickly, the matter was resolved easily within minutes. Very impressive, attentive customer service! I am looking forward to receiving my order.
Thank You!

Blade HQ tells me that you as the retailer of the Lightning Elite are not aware of the problem I'm having with the knives. That maybe I should contact the manufacturer. I would have thought, that you as the retailer, wanting to keep your customers happy, would have offered whatever it took to " keep your customer happy". Have ya'll never heard the saying, "the customer is always right"? Hmmm? Guess not

Fantastic great service will prefer from them again

I had a random question, and I was given a very helpful response.

Sharon was fast at responding and was an absolute gem to message with

BladeHQ ships fast and their return process is efficient and easy to use with one of the most generous return periods in the business.

Tiffany C. Was on the hall with reaching out to me as soon as she noticed one of the blades in my order was slightly different from pictured. She worked with me to ensure everything was properly up to my expectation and cancelled anything I no longer wanted. She was quick, kind, helpful, and polite. Some of the best customer service I've received all year.

Reached out because I had some issues with a knife I purchased. Rep was extremely helpful and friendly, she set up the return quickly.

There was a problem but it was on my end they reached out and helped me to fix it, great prices and selections

Sharon was super helpful, adding the points for my first purchase as a member to my account, because my browser had logged me out and I unknowingly made the purchase as a guest - thanks Sharon!

I received an order on Thursday last week, and it was missing an item. So i emailed BladeHQ about what had happened, thinking i wouldn't get a response until Monday. Well i was very pleasantly surprised, too get a response, within a few hrs! Not only did i get a response, but the whole thing was taken care of, with missing item already on its way to me! Thanks BladeHQ!

I was told they offer discounts to first responders, military, and medical responders. I sent proof of my employment and was told it didn't count. I was a trauma nurse in the army for 5 years and have worked in the medical field ever since. Very disappointed to receive no help.

BladeHQ is a fantastic and caring service. I have not had a single bad experience from them yet. Wonderful at communicating any issues that come arise to. I'm happy with the service provided.

I messed up my address and blade hq support was quick to get back to me offering a refund once the package was returned to sender.

I was great, that all I can say. The staff went beyond what was asked of them. Thanks

I ordered a Microtech Troodon and paid for 2 day delivery. After 2 days after ordering the knife and paying for it in full the order hasn't even started to be processed. After 2 days I cancelled the order and it still was no where near being shipped.
I received the not so good service and I would not recommend anyone to this company

I contacted the service for a small problem with a Spyderco knife. Due to the fact that I can't return it, since I am in Ukraine, there was not a small, but a big problem. But the service went to the meeting, to compensate me for the amount. I am thankful.

Hannah, I can't thank you enough for helping to guide my boneheaded, didn't read the instructions self through getting my issue resolved. Worked in Customer Support roles for a while myself, and I know it is way easier to say 'Sorry you were wrong/late/not eligible for things than to go out of your way to make sure the customer gets complete satisfaction! You Rock!

Had an issue with my order and they helped very fast and where really nice while explaining explaining things and helping me.

A knife was delivered to me that had been previously opened, all packaging removed, no data sheet, or cleaning cloth provided. When I complained I was given a bull$#*! response that the seller replaced the spring and that's why it was opened. Never buy from crooks.