BladeHQReviews 2,719

The knife came in defective and so I decided to return it for another knife. The customer support was very helpful and quick.

Quick response, and easy to deal with very professional

I ordered a microtech and I've ordered a guardian tactical in the past always been a good experience

I reached out to bladehq to see how much longer they would have a discontinued product. I was contacted within two days with how urgent I should pick it up given the amount of inventory which was getting low. I really appreciate the response.

Use of my gift card was unclear on the checkout page. It had actually worked correctly, but I wasn't sure. Support was quick with a response and clarification.

Return Policy was super easy to complete with no issues

Knife was defective, replaced.
Great Support, and customer service.

I received a defective knife. The superlock had a lot of stick and click to it. It's a shame because I really liked the knife. There was no option to exchange the knife for a new one but I was send a label for free shipping to return the knife for a full refund. Thank you!

My personal experience with this company has been nothing but great!

Ordered a knife online, saw it on sale for a lower price after I got mine. Wrote an email (politely) asking for a price match/refund and immediately got a reply from Brooke H. And a credit card refund! Because of her and Grindworx great customer service I am going to buy more from them right now!

Also they have a great Youtube channel!

Refer to my email's with attachments showing where I paid for the Civivi Sentinel. And then my account screen shot showing on my BHQ were said knife was shipped on 8/12 to my address.

Pretty impressed with the service thank you response was very very fast

Friendly and patiently helped me use a different payment when old card was on file. I appreciate you held my order for 48 hours.

I messed up on my order and Brooke fixed it for me.

Good I was given all the help and details needed to return the item.

Site listed a series of knives but not price. Emailed in to get prices for the different models available

Cynthia Bise is awesome! I made a mistake and asked for help. Most companies would have said it was my fault and there is nothing they could do. Instead Cynthia went above and beyond. Thank you!

It's not fair to do at this time I will give you the benefit of doubt it didn't start well im sure you deal with people spending more money than I but mines not chump change I've wanted this knife for a long time I want it brand new I'm finding it difficult so we'll see!

I wasn't provided with an answer to my question. The email response was generic and I had to call by phone the next day to get an them to manually remove the third party fraud system