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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
This summary is generated by AI, based on text from customer reviews
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Went to check out and it wouldn't let me check out because it had a free bracelet and I'm from Canada so I wasn't eligible the fre item was not able to be removed and in the process one of the items sold out and was basically told to f off your sol...
Great and fast thanks for the help send an email after hours got a quick reply the next day.
Hi Eddie, thanks so much for taking the time to leave us a review. ~Tiffany
Very helpful and found and fixed my issue quick and easy
Thanks so much for leaving us a review. ~Tiffany
Customer service exceeded my expectations. It's rare today to find a company that listens, cares, and takes action. I was impressed. I will definitely recommend and do business again with BladeHQ.
Thanks so much for leaving us an amazing review! ~Tiffany
Got the knives how about I return them and reorder and get the free knife?
Wow if it was my company I would have sent the gift regardless just to keep the customer, all other companies would being so close to your sale …but hey I respect your decision never know who's on the other end!
Thanks for getting back to me Keith
Rick
Sent from my iPad
> On Aug 23,2023, at 12:20 PM, Blade HQ Support <*******@bladehq.com> wrote:
>
>
Keith S. (Blade HQ)
Aug 23,2023, 12:20 PM EDT
Dear Richard,
Thanks for reaching out to us.
Your order was made on August 17th and shipped out on Aug 18th before the beginning of National Knife Week promotion on August 20th.
See tracking for your order, http://wwwapps.ups.com/WebTracking/processInputRequest?TypeOfInquiryNumber=T&InquiryNumber1=1ZVV6251NY*******
Due to system and quantity limitations, I'm unable to send you the free knife.
Thanks for your understanding.
Keith S.
Customer Service Representative
Hi Rick, we have to save promos for the orders that are placed within the time frame for the customers that ordered in the promotional timeframe. It would not be fair to them but we ran out before they're orders were filled. ~Tiffany
Lisa Q. Was very quick with a response to my email.
My question was answered with instructions going forward. Thanks!
Hi Rodney, Lisa is a wonderful agent. Glad she took care of you. ~Tiffany
The knife came in defective and so I decided to return it for another knife. The customer support was very helpful and quick.
Hi Blair, thanks for the great review! ~Tiffany
Hi John, happy you are satisfied with the service. Thanks for leaving us a review! ~Tiffany
I ordered a microtech and I've ordered a guardian tactical in the past always been a good experience
Thanks for taking the time to leave us a review! ~Tiffany
I reached out to bladehq to see how much longer they would have a discontinued product. I was contacted within two days with how urgent I should pick it up given the amount of inventory which was getting low. I really appreciate the response.
Thanks for the review Kevin, we appreciate it. ~Tiffany
Use of my gift card was unclear on the checkout page. It had actually worked correctly, but I wasn't sure. Support was quick with a response and clarification.
Hi Michael, thanks for the review! Those gift cards are confusing at check out. ~Tiffany
Thanks for the review, Noah. Glad our return policy was suitable for you. ~Tiffany
Knife was defective, replaced.
Great Support, and customer service.
Hi Chris, thanks so much for the review! ~Tiffany
I received a defective knife. The superlock had a lot of stick and click to it. It's a shame because I really liked the knife. There was no option to exchange the knife for a new one but I was send a label for free shipping to return the knife for a full refund. Thank you!
Hello Rach, I am sorry to hear about that. Sadly our system does not process exchanges, but we offer a hassle-free return. Thank you for taking the time to leave us a review. ~Tiffany
My personal experience with this company has been nothing but great!
Thank you Robert! -Branson
Brooke took my case and provided exemplary customer service skills!
Not only did she resolve my canceled order in a timely fashion by also communicating to me that she received my communication and successfully took care of resolving it, she also is making sure that I receive expedited shipping on my updated pre-order!
What more can you ask for, that she already has taken care of! BladeHQ, please recognize Brooke H. For going above and beyond my expectations! Kudos to Brooke!
Thank you Gregory, we truly appreciate you and Brooke! -Branson
Ordered a knife online, saw it on sale for a lower price after I got mine. Wrote an email (politely) asking for a price match/refund and immediately got a reply from Brooke H. And a credit card refund! Because of her and Grindworx great customer service I am going to buy more from them right now!
Also they have a great Youtube channel!
Chad, you're the best! Thank you for the support. :) -Branson
Refer to my email's with attachments showing where I paid for the Civivi Sentinel. And then my account screen shot showing on my BHQ were said knife was shipped on 8/12 to my address.
Hey, Van. Please send an email to [email protected] ATTN: Branson and I will be glad to look into this for you!
Friendly and patiently helped me use a different payment when old card was on file. I appreciate you held my order for 48 hours.
Thank you Frank! -Branson
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Hi Denny, I am sorry about that. I do know this issue is being looked into. ~Tiffany