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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
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My wife made a mistake and bought me the wrong knife. BladeHQ honored their return policy and really helped me out.
Thank you very much for your service. I'm happy to answer me and clarify my doubts
Thanks for the review! ~Tiffany
Great experience, fast service and better than expected! AAA+++
Thanks so much for the review, Harold. ~Tiffany
Sorry to hear about that. We are closed on the weekends and it was a Holiday weekend as well. We're getting to the emails as quickly as we can. Please call customer service for a quicker response. ~Tiffany
I've been mildly addicted to sharp and pointy things for almost four decades now, and BHQ has become my go-to when I need my fix! Great selection, prices, and shipping! I enjoy the entertaining/informative videos and well educated op-ed pieces. They've worked their way into some daily screen time and are on a very short list of emails I actually look forward to seeing in my inbox, even though it usually ends with me pressing the "Submit Order" button...lol!
Outstanding Customer Service, too! Prompt, professional, friendly, and appreciative! A brief correspondence to clarify a note I included with one of my orders is all it took to leave me with such a great impression. I really appreciate the attention to detail and the desire to provide me with exactly what I requested. They've done all the right things to keep me coming back!
Thank you for the amazing review, Josh! ~Tiffany
I had a return & they took care of it within days! I was offered a refund or store credit! This is why I deal with local companies, yall rock! I was also able to keep the gift they sent out.
Matthew, we appreciate you! Thank you :) -Branson
I had placed an order, but unfortunately it was lost by FedEx. I contacted customer service and got it resolved no problem. Thank you!
Thank you David, Brooke is the best! -Branson
A+++±+±++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++±++++++++++++++++!
Thank you! We appreciate it :) -Branson
There is total transparency at this company. Love that they list knife quality and they have a great return policy. I needed to return a knife and I had a great experience returning it.
Thank you for the kind words, Priscilla! -Branson
I wish I could give negative stars. I had a large order placed for some early Christmas shopping and had it dropped at my doorstep apparently and it was stolen. Why on earth wouldn't they require a signature or put it in the lock box? Keith from customer service suggest that move to a safer neighborhood, ship it to an address that's not my own, or drive over 45 minutes on my own time and dollar when I get off of work and pick it up myself, then drive back another 45 minutes.
I am sorry to hear about that, Rebecca. Sadly we cannot control where the carrier leaves the package. Orders over 500 do have signature requirements, you can always request that option when placing an order as well. ~Tiffany
As ALWAYS I received an outstanding experience with BladeHQ from the order to the delivery the service was GREAT. There was a problem with the payment to BladeHQ and their service was quite prompt letting me know what was wrong and I was able to fix it quickly keeping my order in que.I received the order quickly without any interruptions.
Hi Mark, Thanks so much for taking the time to leave us a review. ~Tiffany
Always helpful and answers my calls about future knives and any info on release in particular the protech dessert warrior les geotge
Thanks so much, James! It's always a pleasure to work with you :) Tiffany
I love this company. I'm addicted. Addicted to perfect customer service. Addicted to the insane inventory. Addicted to the fast shipping. This place rocks
Hi Joshua, Thanks so much for the awesome review! We love that you're addicted too. ~Tiffany
I had a question regarding a tracking number. I received a reply with the correct info the next day. I didn't need to explain or restate what I was asking! Amazing. First class customer service!
Hi Bob, thanks so much for taking the time to leave us a review. I will share this with Hannah. ~Tiffany
I requested an update on an order that I placed on 8/18 and still have not received status. I would be fine with a delay as long as someone communicated it to me.
Hi David, we are little behind on emails. Please give us a call. ~Tiffany
My blade wouldn't open and close properly, and when I told this to BladeHQ, they recognized the problem as the blade having gotten off track. They told me how to fix it. It worked and it was simple, but I never would have thought of it if I hadn't been told. Great service!
Hi Robert, thanks for the review. The OTF's do hop off tracking a lot due to the safety feature they have, but it a super quick fix :) ~Tiffany
Brooke H was extremely knowledgeable, polite and went above and beyond in providing a recommendation to meet my needs. I always can't wait for my next purchase.
Hi Aser, thanks for leaving a review. I will share this with Brooke. She is amazing! ~Tiffany
Many thanks, Lisa for being such a great customer focused employee!
Hey Ray! Lisa is great and she will love to see this! Thanks for leaving a review. ~Tiffany
They flagged my order, and they won't send me any of my orders. Awful customer service.
I am so sorry to hear your order was canceled by our third-party fraud team. ~Tiffany
While excitedly awaiting my order from Blade HQ I noticed that my balance didn't add up correctly for the items that I had ordered. Not understanding the discrepancy I called the customer service line and waiting mere minutes to have my question answered.
I was happy to have Hannah answer the phone. While I asked about a 5 dollar discrepancy she/they calmly and patiently allowed me to speak on the matter. After I finished ranting it was explained that the 5 dollars had been used as a down payment holding fund for an item that was awaiting delivery from the manufacturer and that order will be filled when it arrived. When asked about having that order cancelled and my money refunded Hannah obliged without comment. While doing so I took the time to read the actual statements FULLY visible on the website about how 5 dollar holds are NON-REFUNDABLE. Hearing that Hannah had refunded that money, in her words, as a courtesy, was nothing short of exemplarily customer service. I will continue to make purchases from Blade HQ with out hesitation and complete confidence solely due to Hannah's excellent service.
TL:DR Didn't read the website close enough and Hannah saved the day. Will recommend to others to buy from Blade HQ
Hi Ryan, Hannah is a wonderful agent and takes great pride in her job. So glad she helped you and explained the preorder to you. I will share this review with her, she will love it. ~Tiffany
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Thanks for the review, Patrick.~Tiffany