BJ's Wholesale

Company as a whole seems like a complete waste of time to deal with just seeing how they treat their staff on some of these reviews, plus my family's own shopping experiences. My wife and daughter went to get a new tablet for my daughter at the Concord, NC location. AFTER they go through the process of purchasing the device, they are told it is not in stock at that location, but they could go about 45 mins away to the Pineville location, and purchase it there. After getting a refund, my wife makes the trip, only to be charged $100+ more for the same device. When I called the location to speak about it, the answering party dismissed my statements, simply saying they DO NOT HAVE THE SAME PRICES AT EACH LOCATION AND DO NOT PRICE MATCH OTHER LOCATIONS OR ONLINE ITEMS. No offer of remedy, no sympathy of situation, just "your wife should have checked the price. Well, my membership is cancelled then, I will not PAY to shop at a place that has no care for their customers at all. Definitely encourage others to do the same if you are getting similar treatment, as the only way these places change is if their wallets get hit.

The store in Riverhead New York has gone to the Getto. People have talked to the person at the desk for customer service. That person says she has talked to the manager about the handy cap carts. Still nothing is done to fix the problem. Most of the time they do not work or they are in bad shape. NO MAINTANCE. All the money you take in Daly you should have someone keep up with the electric carts and the shopping baskets. You need to do a walk in inspection to see what they are not doing. I go to BJs every week and drop between 150 to 300 I have seen the drop in quality it hurts to see the neglect. Thank you for your time Mr. Russell Lake

For weeks the employee at the Ocean Twp, NJ BJ's Wholesale stated that the propane was down so I called the manager, and he said he never heard that, and he would check. I spoke to another worker, and he said it was fine, it was never down. So obviously the guy with a beard and piercings didn't want to fill bottles. I went there and he filled my cylinders, and several seemed light and the ones with gauges showed that they were not filled all the way. He said that there is a problem with the gauges. I took them to the propane company 1 block away and they checked the weight and gauges and said that they were all not filled all the way and the ones without gauges were ½ filled and the gauges were fine. DO NOT GO THERE...if you are close to Ocean Twp, go to Seaboard on Kings Hwy. They refilled my cylinders for free.

I have been a member of BJS for years it's an ok experience much prefer Costco but bjs is closer. I have used earned rewards many times just scan my membership to make my purchase and use my rewards, This year I tried to use my earned rewards and the terminal asked for my driver's license. I requested a manager since this should be a simple override nope if I want to use my earned rewards I must show my driver's license it's a new policy. I contacted bjs support when I got home very professional rep Sammy escalated my complaint I did get a call from the store manager left a message, I called back it rang for 30 times no one picked up. I told Sammy via e-mail I did not want to talk to anyone at the store just corporate, he re-escalated my complaint and I got another call from the store manager I told him I didn't want to talk to him I was waiting to hear from corporate he slammed the phone down. I reported this back and again this was re-escalated now not a words from corporate. My new policy is screw bjs I'm shopping at Costco

This is the second time because of,laziness some of my items were cancel because of laziness of employee so they rather say that is out of stock. I ordered 4 cases of Deer Park water 80z bottles and I received a message " cancel out of stock" i went in and they were plenty on the floor so I took a picture and showed it to the manager at thesame time the employee who delivered my items to my card came so the manager asked the employee why it was cancelled employee replied out of stock. Manager the customer just showed me a picture they are plenty on the floor the employee just laughed. This is discusting service I been a member for more than 20+ yrs and I pay a membership to have this kind of laziness behavior IS NOT ACCEPTABLE. Also BJ's started charging a fee for bringing the items to the car if the purchase is less than 50.00. I dont have to pay a membership to Walmart and their limit is 35.00. I HAD TO GO IN AND REPURCHASED WHAT THE LAZY EMPLYOYEE DID NOT WANT TO SUPPLY. See pictures of message & receipts

I am physically disabled and cannot pump the gas at BJ's Wholesale gas pumps, in Chesterfield, MI. I went there on a busy day (12/8/2024) and I asked the attendant for assistance at the gas pump. The youngester person was trying to help me but was having a difficult time so his co-worker came out to assist him with pumping the gas for me. The co-worker informed me that it is their policy to NOT pump customer's gas for them - it is against their policy to do it. I couldn't believe this - for a disabled person they can't pump the gas! Wow! I have never come across this type of service at other wholesale places, Even though the co-worker provided me this information he was nice enough to provide me with assistance and did end up pumping the gas and I was very thankful for this. That evening, when I got home from work, I called on the phone and spoke with a manager and he said that it is against their policy to pump the gas for anyone as they had problems in the past. In the past, I guess an attendant pumped the wrong type of gas for someone else and they were in trouble for this so they were basing their policy for this incident. The manager advised me to go to a gas station that has full service options. I haven't seen full service gas stations for quite some years. I then tried to get ahold of the corporate office and they have foreign operators mandating their calls, so forget about trying to get ahold of the corporate office. I know they hire an outside company to mandate their headquarters phone calls and you get absolutely no where. I am very frustrated with this type of service and will never renew my membership with BJ's every again. Also, their handicapped parking places are not accomodating for those that have the ramps that come out on the sides. The stripped lines are very skinnng and doesn't allow enough room for the ramp/lift to come out on the sides. I will say they do have a clean store which is great, but everything I would rate below average.

Well bj love to make big bucks with hidden fine prints, we went to shop and spent a little over $150.00,total was $157.80, you get free turkey if u spend 150.00 which was kinda of cool but you had to wait for a coupon to go on your card and pick was nov 16 to 27th, I never seen the coupon drop so I go to the store ask why, GUESS WHAT, OTHER COUPON DISCOUNTS DONT COUNT WITH OUR PURCHASE OR TAXES BUT WE SPENT TOTAL 157.00 I was pissed, I went to price chopper they had turkeys.49 and.88 a pound AND I DIDNT HAVE TO SPEND ALOT OF MONEY TO GET IT SO YOUR NOT SAVING CRAP AT BJS, MY PRICE CHOPPER TURKEY WAS 24pounder I paid 11.69 for it, so bjs not that much savings BYE BYE BJS my membership will not get renewed

The Palm Coast Bjs eye exam is a virtual test. I was lead to believe that I was seeing an actual optometrist as the person sitting with me acted as though she was a doctor. She did not say she was or wasn't but it seemed as thought it was obvious. At the end of the appointment Is when I actually learned this was all virtual and cost over $70.00 dollars. As far I am concerned this is a fraudulent practice and google AI NOT recommend this process.

After multiple orders that were not handled properly, the final straw was when -- and not for the first time -- the delivery person ignored the CAPITALIZED instructions, which caused exactly the problems I was trying to avoid. I called BJs corporate four times to request a prorated refund of my delivery subscription fee, and each time was promised that I would be called back within three days -- and never did. Yes, I saved 'case numbers' and names -- and at this point it's just not worth the effort anymore. I've been a member for many years, and clearly am not valued, There are plenty of other warehouse store options.

Just read the circular. So $99 or 40 gallon maximum whichever comes first? ROFL 40 gallons will always come first and that's $20 savings! You can never get more than $20. That smacks of false advertising! The gas must be purchased the same day but it might take up to 15 minutes for it to show at the pump after I check out? So I'm supposed to block a pump and/or just sit in my car waiting and checking until the discount shows!? I'll take the $5 -$7 hit I might save and save the time and headache!

BJ's quality going down to sewer line I bought fire roasted red pepper two jars come together worst I mean disgusting roasted peppers I never eat I never see it BJ's getting greedy want to make more money half of the product produce their brand and most of them unbelievable badddddd call me BJ's I will teach how to run food business

Thank you Mason for being patient very helpful understanding and with always with a smile on your face. You do deserve these five stars l really really did appreciate your help. God bless you!

I've been a member of BJs forever. But the quality of the employees has gone downhill fast. All these people walking around with red vest have no idea what to do. "It's not my job" is the only thing they know how to say! Well it is your job. You represent BJs. Find a solution! This is not a one off, but terrible customer service! Ex. Rotisserie chicken (main item that draws people in). Sat in the rotisserie oven for over 45 minutes and no one took them out. ( they were already fully cooked). The line and complaints was overwhelming! They don't give a s~~t!

I purchased a Samsung 75 inch on the evening of January 31,2024, from BJs.com.
I noticed after paying for the tv, that the sales tax did not compute the 7 percent tax rate.
I tried cancelling the order but was not able to do so. I called their customer service, and was told that due to the manufacturer coupon, the tv was taxed as the original selling price of $1799.99 vs the sales price $997.99. Okay, I accepted it. However, I checked the same Samsung 75-inch tv at Samsung.com, Amazon Costco.com, and guess what, they did not tax on the full price but rather on the actual sales transaction or price That was strike one. Now on the shipment, the tv was at a warehouse in Jax, Fl on Feb 2,2024. On Feb 3 it was at Atlanta Ga. On Feb 4 in transit to Orlando, FL and it arrived at an Orlando Fl warehouse on Feb 5,2024. The earlier scheduled day for delivery was for Feb 12, so my purchased tv, which was already billed to my credit card, was going to sit in a warehouse for a week. That was strike two. I set-up the Feb 12 delivery date and was told it will be between 10am to 4pm. Come Feb 12, I got a call at 7am, that the delivery was on its way to my home. Less than an hour later, they were knocking at my door. The box was dirty and was damaged. STRIKE THREE. Now Bj's return policy required a return authorization, and return shipment to be paid by the buyer, unless the shipment was damaged. I took it back directly to the BJs store and requested a full refund. I may add, I subsequently purchased the tv from Sam's Club and unlike Bj's, tax was on the sale price and unlike BJs no tax on the extended service contract.

BJs auto renews membership without your permision. Thet do not honor cancellation before the so called renewal date. Watch you credit card the use with them.

Slicers are piled high with remnants from previous slicing activities all the time. Today it was so high and multicolored on the cheese slicer I could see it from 10 feet away.
Before slicing the cheese I ordered, I asked the deli person helping me if they could clean the machine off because that is clearly tailings from most of the day(1PM). She proceeded to clean the sliced cheese remnants off with her gloved hands and brushed off the pieces onto the floor with her gloved hands.
Then proceeded to slice my order with out changing her gloves! I told her that was disgusting and she told me to have a blessed day. Basically FU.She moves onto the next customer. At 1PM, the store is basically empty. To the laziness of the deli attendants, how could you not take the down time to clean the obvious filthy machines? This has been happening over the past 6 months despite complaints to the web site and the store manager with pictures!
I included the pictures from 10/2023 where they had food stored un-refrigerated and even the scales were filthy. A written complaint tot he BJs customer service on the web yielded nothing. Just a bot email saying they are sorry for the inconvenience.

The customer service for the curb side pick up is awful. Last time, I tried to ask the service member a question and she pretended not to hear and walked away. If you greet them, you will get a hostile look. I wish there were a way to rate the customer service after each pick up. I am going to try to get most of my stuff from Sam's club.

Third world management. Unorganized,
Incompetent, indifference and low wage mentality customer service by phone. Not one company representative responded to any reviews. The app is a waste. They linked my account to someone else's account and the other account got a free ride for a year prior to discovery. Useless customer service. I never seen so many 1 star reviews. I'd give a double zero if I could.

4 aisles of toys at Christmas. Signs taped everywhere saying "buy 1 her one half price" so we picked up 2 kids toy chairs. They rang up full price. Manager walked with me to toys where one of those signs were taped to one of the chairs. His snide response was "its a chair" But it wad a toy chair with the 1/2 off sign taped to it. After 6 weeks of run around with corp customer service and "we cannot make a decision" comments I've ceased my membership