BJ's Wholesale

Manchester Nh store. 22 Dec 2023.
Understanding that the crowds are lining up and snaking through Bj's Disney inspired gas lines, their shopping carts were all in the lot, not at the store's entrance. And after multiple visits over the past few months, it seems to be the new normal to have to bring your own cart in. And the carts all seem to need new wheels. On a good note, they did turn down the blasting volume in the audio section by the entrance. Today, for the first time in months, I did not need to use my ear plugs just to walk by. I dont appreciate the self checkout when items wont scan. So you are left with reality of another long line at the 2 check out registers that have people stationed to help. The store in general seems to be clean enough, but I would like to see a few chairs placed near the checkout for people who find it physically troublesome to have to stand for extended periods of time.

The management needs to take some courses in treating customers. Many times I have returned merchandise in perfect condition with lost receipt, instead of giving credit to my credit card, they give me merchandise credit! Another item: Lack of items on shelves, when asked why you don't have it, the response was "you can afford to buy the more expensive brand".!

Recently there was a promotion for a free turkey with spending $150before November 9th. Between November 3-4 we spent $160. They state the $150 had to be same day. Perhaps in very tiny print was this disclaimer but it was not very evident. The customer service agent also claims our gift card purchase did not qualify but we never purchased gift cards. We are staying with Costco and walking away from BJ's.

I have never dealt with a more incompetent customer service in my life. I tried for 4 days to renew my card by phone. Each time I was told it would be renewed the following day. I paid the first call. Each day following had different person with no record of transaction. Today is day 5 and still no record of previous calls. Needless to say the last person wanted to refer me to a special department. I told her to forget it and they are the most incompetent people ever in multiple countries it sounded like. Don't ever call them to renew. They have no idea what they are doing. I'm canceling my payment through my credit card company and am done with BJ's. Will stick with Cosco.

Like other, after refusing to receive an automatic renewal, I still received one. Like others, it took months of chasing to receive credit for a returned item. I continue to chase to get my $20 reward for my September purchase over $100 in specific Proctor & Gamble items. I have been chasing to receive this reward for almost a month. I have made several calls, was required to fax them the register slip and their full page promotion; Even got an escalation ticket. Today, it took almost half an hour to get past their answering machine that after confirming the requested 5 digit Zip code I entered, told me that I needed to enter a 5 digit code! I also had to wait about 10 minutes to be transferred from the customer service rep that finally answered (they are useless) to speak to a supervisor who checked their system and then walked through their on-line system to find that, after the ticket, I actually did get the $20 credit. Why was finding this on their on-line system so difficult? I give 2 stars because the store prices are good, but their customer service and on-line systems are terrible!

Bjs the store on 172 nw 57 ave the sold me some tires and he said everything was included alignment n high speed balance my car was not driving right so I took it back in the manager said it can come from no alignment I said I thought you guys did do it he said the alignment machine was not working so that something should have been said to me before I rode of with my car but they was hungry for my 815.00 I guess but the manager was so nasty to me in said there's nothing he can do n walked off from me nasty as rude manager they are bad business for not being honest with their customers n letting customers know you all can't do the alignment up front and the only reason I give them one star it's because I had to in order to put this review up

The promotion said purchase of TV over "$399+" qualifies for gas at one cent a gallon up $99 or 40 -gals.
The salesman said that since the TV was over $399 it qualities (as $399.99 is obviously $0.99 over $399). The people at the service desk agreed. But they didn't understand why the gas promotion wasn't working for me and gave me the BJ'S number. After three calls, *******582, they told me my purchase didn't qualify despite the obvious incongruity. "Melvin" wouldn't allow me to speak to a higher up. The investigation number is: 768-0930.

Sitejabber has a copy of the receipt showing the $399.99 price of the TV.

I brought a case of half and half cream today 10/9 (12) in a box, the cashier tore the box open. I asked her why is she tiring the box open. She replied, "you could be hiding something in the box." If anyone brought 12 half and half there is no room to hide anything. I was disgusted.

I have complaints about BJ's, however, after reading several reviews on Site Jabber I feel compelled to put this review here, about Site Jabber, and not about BJ's, simply for the following reasons:

Review sites are often unfair due to the way they are set up and refuse to remove unfair reviews.

Although I do have legitimate complaints about bjs.com, they aren't about the club, the store, the employees or my membership there. They are about the bjs.com website and nothing more, yet it seems I can't limit my review to the website alone.

Second, far too many of the negative reviews I have read are so obviously ridiculous it's just plain stupid.

Third, I've never been able to find a way to rate review sites like this so I decided to leave this five star review for BJ's so I don't hurt their ratings here unnecessarily, yet can still leave something useful.

Yes, I do have complaints about bjs.com, but only about the site, not the store or the company in general (except, of course for the way the website is managed), but because of the way THIS website (Jabber) is set up and run, I do not feel comfortable relating my issues with bjs.com here. I've been shopping at BJ's for over thirty years and although I have had some negative experiences, the rating collected by Jabber is utterly ridiculous. It's clear to me that something is very wrong with this site's management for such a low rating to be presented.

Location: 610 Exterior St. Bronx NY *******

This location is terribly run. Although 1/2 the staff are professional, the others are rude and unprofessional. There are often insufficient food carts, and customers are forced to follow other customers who have a cart and then beg for a cart!
Some of the food doesn't have the appropriate plastic bags that have the barcode. Dangerous boxes sometimes hang over the edge of storage, a disaster waiting to occur.
Needs new managers/bosses.
The music is inappropriate. The customers are 99% black, African, or Latino but no music that relates to that target market is played.
At checkout, in the cash register area, the device that pulls food often doesn't work, and workers have to come over and help (or customers, sometimes, have to walk to the food and push it down to the final resting place.
Carts are mostly not working and make noise (at wheel level) some even are difficult to push and we are forced to exert excessive energy to keep them rolling!
GET MORE HUMAN WORKERS and stop taking their jobs with ineffective machines and software. Also, get new bosses for that location and show some cultural sensitivity to your customer base!
PS: Thjs location often changes the location of food, week to week, with customers left scrambling around like an Easter egg search.
Please stop wasting cardboard boxes, plastics, etc. Global warming is an issue for the planet and BJs can help the planet by "going green energy/recycling"

Ive purchased Australian Lamb shank, 3 specifically that were delivered. Both were spoiled. Very bad product,

I was set up for auto renewal but needed to update my card information because the original card I used was no longer valid. I was shocked to see that somehow BJ's already had my updated information. I turned off the auto renewal and will not be renewing my membership. I'm still trying to figure out how BJ's got my information when I never updated it.

Abbie was very helpful and refilled my drinks at the perfect timing. She also was very kind to every visitor at the table.

Alexandra Capulin is an amazing sever, she's always smiling and very polite at any table she serves.

They can not read emails or give you an answer to the question or inventory, they ignore you and are so rude

I will never set foot in a BJ's ever again. When I joined this ridiculous club, I specifically told the woman helping me that I didn't want to auto renew. Fast forward a year. They auto renewed while I was out of the country. After 30 days they sent my 30 day late Membership to collections. Not because I purchased some products and didn't pay for them.
But for a membership. This one 30 day late tanked my credit by 70 points. I absolutely hate this company.

BJ's website is a nightmare to use. It is definitely not user friendly. My plans changed so I needed to change the BJ's location to pick up my online order. The only way it can be done is to remove each item you had in your order even the ones in 'save for later'. Then you have to reorder and clip any coupons that apply. Two of the items I had on my order had savings offered but was not being applied. I had to get a customer service rep to help. After a 10 minutes on hold. Then a message came on that they were busy call back. I reordered all the items and clipped all the coupons. Now I place my order for pick up. I then see it is in store pickup. I needed curbside pickup. Could only change the date and time. I tried the chat I tried calling customer service again. After waisting well over an hour, I cancelled the order. I will also be cancelling my membership.