BJ's Wholesale

Besides being the dirtest store you have some of the wrong people working there.As a Handicapped person i entered the stiore NO mobility carts.in a vety snyde tone the girl states abruptly the one cart doesnt work.So instead of shopping together my wife bought ONLY MILK.I had to sit near the door and watch this girl NOT CHECK any carts, JUST scribble a line across the reciept this was at 12;10 PM,she doesnt care just like management doesnt care about the mobility cart.YOU HAVE THE WRONG PERSON AT THE DOOR.EDISON STORE THE WORST.You can call me to verify*******821.OH by the way we joined SAMS CLUB ACROSS THE ROAD.now if you act on this info i think theres a lot of room for IMPROVEMENT? GOOD BYE

Singing up for membership is easy online, but comes with mandatory auto renew. The company makes it excessively difficult to unenroll. I tried to do so online and was told my spouse had to do it because she was the primary (even though I started the account) she called and was told that she needed me to do it. They are straight up committing fraud and violating consumer laws.

After being a member for 7 years and requesting same day delivery, not only did I have to put up with wrong items delivered but also cursing from their delivery person! Horrible- absolute worse service I have ever seen. Needless to say I am going to Costco from now on

This is absolutely ridiculous. You want me to spend money to buy things in your store when I'm having a hard time financially. I'm not paying anyone to go shopping when I spend money in your store. You want to charge me to spend money to spend money in your store. I go shopping to other stores that I don't have to spend my money to buy things especially now a days. It disgusting and I will let everyone know what robbers bjs are

Mechanicsville VA. Customer service acted like they were doing us a favor. Had discount membership coupon for $25 and also im retired US Marine military status. Told my 60 year old wife she could not use either. Why did they mail it to us. I was at the TVs while she renewed our membership. Found out afterward that they had charged us full membership 55 dollars for one year. Went up to the customer service asked wh

Was told she had already completed the transaction and it could not be changed. Woman was very really I don't give a $#*! attitude. BJs member for 6 myby seven years. May t be a number 8.

I checked my bank account and noticed $55 missing for an auto renewal. I did not authorize! Unbelievable! I am. Not even the primary card holder. I have a card under my mom. We have separate credit cards so why was I charged? We never even wanted to renew. It's too expensive, we never even go there any more. I haven't shopped there in months, since having major surgery. Why is this ok. Called the 800# and was told that I should get a refund in 7-10 days. We canceled our membership. I will never go back to your stores. I have a better membership elsewhere. Scammers. Apparently, you can't opt out of auto renew? Other people had this happen as well.

I ordered a Cheers Burrows leather living room set in May 2022, I ended up in the VA Hospital. So when the call to deliver the set came in I was post operative. The agent said that she was returning the furniture to BJs. When I was released I attempted to get it delivered no-go. I called BJs and they said that it was returned. The item was off sale so I ordered another set (higher price) and I was told I would be refunded the 1st set. Now it is November and I have paid for both the sets and BJs said I should have returned the 1st set, I never received it!..

The BJ's in Taunton is horrible the customer service is horrible the management is horrible. Please do a review and change up your staff.

I was at the gas pump waiting for the salesperson she was out helping another customer she has dreads and she wears glasses and she worked the gas pump today she's always a pleasant and nice person to me and her customers and she always has a smile on her face.

I have place an order on 08/09/22 this order was not received and a credit was supposed to be issue. I was told that credit was issue 08/26. I have called my bank and they haven't receive any refund. As of now I'm calling every week an no one can give an explanation why this credit have not been received. The only answer I get is to wait. I have been waiting for over a month now. I need an answer NOW

I was coming to BJ's to get a few things I needed and as I was shopping I noticed the clearance tables and started looking thru the items. I had a question about a price on a jacket that was on the table and I went to look for an employee. As I approached this lady I seen her make eye contact with me so I thought the conversation would be inviting but as I got closer and I went to ask her about the correct price of the jacket she completely ignored me. I proceeded to ask again because I thought she maybe did not hear me but she completely just ignored me again. I just felt like she was really rude after that. I honestly wanted to say something else to her but I decided to just let it go and read her badge and make a review. Her name was Yvone. Luckily you had other FRIENDLY employees willing to help so I left the store some what happy.

Leslie, in Bakery was extremely helpful, polite, and patient with all my questions about ordering a cake on line. For this reason I'll will order all my cakes from Bjs instead of Costco or Krogers from now on. Thank you Bjs for hiring her she is definitely an asset to your company

Hello,
I am Roman Catholic. I Om'd through one of India's religions which means I have reached enlightened status. The BJ"s in Huntington Beach is terrorizing the community by lying on the menu about this sacred/holy word. Kosher is label for food and is part of the religion of the Jewish and it is protected as much as preventing allergen contamination and enforcing proper sanitation. You guys have made claims on the menu that you have enlightened dishes. They are not accurate as they have death/$#*! (every cell in any living creature eats and $#*!s while plants do not.) They have a point system called Karma and it kills them and you just as much as any other crime. You guys are rude, disrespectful, and criminals on the loose. Fix this before you commit more hate crimes or get sued by the Christians, Mormons, Jewish, Protestants, and other Indian sects.
Woops Wrong BJ's... Idk how to delete. I meant the restaurant chain. Shoot, Now I gotta apologize. Oh great. Go get'em.
Shayla vanWormer

UPDATE: After contacting customer service via email, it took 2 weeks to get a response that the table is out of stock so they now want me to return the table AND chairs for a full refund... that will leave me $180 in the hole because I need to have someone come take the table apart and move it.
I purchased this beautiful table and chairs set which I really love but it arrived with a pretty large crack on the table which Isn't really that noticeable in the sunlight, so I didn't notice it until that night with the fire lit. The table itself is really heavy. I just had breast cancer and a double mastectomy so I can't lift anything, so I actually paid a couple of guys to put all the furniture together which cost me $80 and I also tipped the UPS driver $20. I called the company immediately the next day and spoke to a rep. He gave me 2 options. They will give me a $40 credit to use on a future purchase (really?!?!?) or, return the table and they will send me a new one. I spent over $1000 on this purchase.The first offer is an insult, and the 2nd is a pain in the butt. This table literally weighs 135 pounds. I now have to pay someone to disassemble it, carry it through my home and at least into the garage so they can pick it up. The box was destroyed so there is nothing to repack it in. The company is then going to make me re-order the table (which is out of stock) and ship me a brand new one not to mention I won't have a table for who knows how long... I already gave my old table to my son the day I received my new one, before I noticed the crack. Shipping is going to cost the company hundreds of dollars. I then have to hire somebody to come back out and put my new table back together. I will be out a couple hundred dollars having to have somebody come out, move the table for pickup and then come out again to reassemble my new table. The company will probably be out at least $300 minimal I would guess for the shipping alone not to mention the cost of a whole new table because this one is cracked and will not be able to be resold. I emailed them and told them I would be willing to work something out which would benefit me as well as the company. I would actually agree to $150 credit given to me now, not used on a future purchase. I sent the email a week ago and have not heard a peep since. I already took a half day off for the first delivery and will have to do the same on the next delivery. I actually have never heard of a company being so ridiculous. I told them I would leave a raving review for them if they would accept my offer because the table is really beautiful and sturdy and hey, $#*! happens. I am an avid online shopper. I literally purchase EVERYTHING online. I have never had a problem like this but I guess I am usually happy 99% of the time with my purchases. Beautiful table but so disappointed in the lack of customer service I have received.

We went to BJ's in Burbank Ca
We had a party of 28 which we booked last minute day of, every other BJ's told us they couldn't take a reservation will need to walk in and possible wait 1-2 hours, but here we called and they welcomed us at the time we selected. Our server David was awesome he did great food was good they kept our cake in their fridge brought it out when ready with a knife to cut and plates. We were all very satisfied. David served our whole party alone along with his food runners would definitely recommend him as your server. He took pics for us sang happy bday etc. Thank you for your great service David 8/13/22 and to all the staff who helped, and who got us in last minute ….

Ever since getting a BJ Mastercard it has been nothing but headaches, charged and broken promises. The card only worked on line. It didn't work in the store so credit for those purchases was never given as promised. BJ's lure of $0.10 off per gallon also never materializes unless you then physically go into the store to claim your few cents credit. Calling the credit card company for service is a joke. Besides having to wait a half an hour or more to reach a human, services charges were added to my bill in increasing amounts each month for various reasons. I have always paid my credit card bills on time. The first month immediately on the charges was a $2.00 service charge that was put on for an "unknown" reason. It was removed when I finally got through to a human. The second month showed a $30 late fee bill. I had used their "automated phone system" and it screwed up the numbers or some other error. Every time I call it would be apologies, that it was being worked in, they were switching companies on & on never being fixed despite their promises - just higher fees being tacked on and the card not working when being physically used. BJ just kept repeating how they have nothing to do with the credit card company; though they are aware of the problem and are "working on it". BJ accepts zero responsibility for the card they lure customers into using. BEWARE!

I always do same day delivery and with no problems for two years and Instacart always delivers my food from bjs until aug 4 2022 I made an order for delivery was never notified if different delivery service DoorDash would deliver gave instructions bringing items upstairs to my apartment they said ok and never delivered I informed bjs dilemma and DoorDash had me go through run around bad customer service unprofessional making me wait 7-10 business days more out of $604.80 I spent don't ever do same day delivery when bjs already took your money they don't care when you didn't get your orders so they employees they have contracts with don't deliver so they can easily steal your food no consequences or solving the problem for the customer Instacart will automatically do redelivery for you same day when this happens no matter what

I received 2 damaged lounge chairs in June and since that day I have been asked for new chairs or compensation for the damaged chairs. After numerous phone calls and being told that the person before them did not submit the information correctly, I now, in August, will not be receiving any compensation and will have no lounge chairs for the Summer. The customer service representatives continued to make mistakes with the process and informed me that I could have new chairs for a cheaper price. When I go to order them they then decide to say that they are sold out. This company is extremely unprofessional and cannot be trusted to do their job correctly or honor what they say to you on the phone.