BJ's Wholesale

I was not a big fan of wholesale clubs even before buying a membership of BJs. Some of the the things I found in BJs are much more expensive than normal stores like Walmart, Lidl, or Amazon. The line for gas is too long, takes at least 15-20 minutes to get the serial.

I've been a member of BJ's for 3 years this is the third time they screwed up the credit cards
You need to get someone other than community screw you bank

So i saw that BJS had a sale on a safe, now this safe was pretty heavy but it's a nice safe so I decided to try to get it from the store. HUGE headache at the store could not get any help on how to get it to my truck. Shoulder shrugging from the employees no help whatsoever so I finally decided to go home and order online. So the safe was 549$ and the delivery was 271$ so I purchased. No safe for weeks, and finally an email saying safe was to be delivered, took off of work to receive the delivery but no delivery, miscommunication on BJs. They used an outside company (CEBA) to deliver. Another week and finally another date to be home for the delivery. Supposed to be delivered no later than 3 as I had work at 4, no delivery until 6 (late), safe came damaged dented and seals cracked. Took pictures called bjs they told me I had to return but I would lose my delivery fee of 271$ which they had me arrange. First was told to send pictures and offered 10%which was 80$. My concern was the seals were cracked and it's supposed to be water proof now I'm not sure if it is. Again 3 weeks and 4 emails later asked to send pictures AGAIN. Still no response. Finally I received 50$ return on my card no email no apologies. This is inexcusable, customer service is horrible, the compensation is less than what was offered initially, very very very disappointing! Dented safe no help I will never purchase from BJs again they shouldn't sell heavy items with outside delivery companies. I was so excited to get the safe but now it's just a terrible experience. So here is your 50$ review I hope you do better in the future because when you spend this much money for something it should be delivered in good shape not dented and cracked. Whoever wants to buy a safe from BJs don't waste your hard earned money get it elsewhere trust me!

After buying a few items including an ice cream, i finally was able to reach the cashier after all my ice cream has melted. An hour of wait for a line to the cashier is not acceptable. The manager of that store is so so callous not aliviate the long lines of customers,

Merritt Island #120, FL BJ's manager Marie Rogers, was just terrible. She would watched how I would worked. Even though I had exhausted day and was about to called out I still showed up for work but according to her and right hand associate, Salisha Hogans I was moving too slow and hadn't cared for customers orders. She had watched the way I had process pre sliced orders and customers order for about 45 minutes. A few days later I had enough of their tactics of trying to find valuable reason to terminate my employment, I had requested to quit; Five minute later another manager Tammie and Michelle pulled me aside and demanding the way I had worked was not following policy. Interesting indeed, this phishing's means. The way I was taught to work slicing and other associates that does it. They have not had a verbal warning. Why would you want to get rid of some one who is doing their job and come to work even on a off day when under staffed. Ludicrous, I thought about about working the last few days left however, since their planing on finding reasons on terminating me anyways. I will just not show up. You didn't have any hours to give we'll find another employee who'd worked under you. How many you had hired and have quit either in a month or three. People understand this if you need a full time job right away. BJ's can't offer you. Even if you gotten you will only be treated like dogs. They bribe you with hours on their on terms when you want hours and you have asked good luck getting that. Marie had said she'll place me in produce since the produce person was leaving I have worked there for one month and a half. Nothing. Left and found a better job highly paid. Good riddance.

My tire was attacked by a curb right near BJs. I had to be somewhere. Of course! I was told it would be a 4 hour wait, as folks had appts. I decided to do it myself... not pretty! Manager, Tracey & her husband stopped to help me, wow and! Gave me their place in line! (And would this need a ride to work) Eric was very kind and helpful! You are blessed to have them as a part of your team! Thanx guys!

A BJ's member ship started out ok but now it's not worth it. We have to pay a yearly membership fee that just keeps going up. Supplies are messed up since the pandemic started, I get that, so why not give everyone a free year or charge less until things get back to normal. I pay a membership to get the best prices yet I still have to clip coupons. I can clip coupons and get better prices at stores I don't have to have a membership. I use to spend at least $200 -$300 a month getting food and other products. Now I'm lucky to get out of the store with $100 of product. Then there is the BS with the "High Octane" coupons / items you can get 10 cents off of gas. LOL, last time I went in I had 4 of these coupons, but could only find one of the items, then the coupon wouldn't scan so it had to be manually punched in, guess what! Yep... didn't get me my 10 cents off on fuel. Not renewing my membership as it doesn't save me any money.

Bought a A/C unit for almost half a grand yesterday from BJ in Monroe ny. Everything seemed great. The box was in mint condition. We open it later that afternoon to find a 2 years old beat up unit in there! We turned it on too and the smell was so bad! We picked it up this morning to put it back in the box to return it of course. Water POURED out of it! My husband brought it back to BJ's this morning only for them to say that wasn't there unit they gave us and they would not trade or refund our money. I went back there this time only for them to say the unit was in mint condition. I told the manager did you guys ever open the box? She said we don't do that... So I ask how do you know if it is in mint condition? She then went on to tell me if the box was damaged we would not sell it... But I did not spend almost $500 on the box! I spend it on the unit and you never check to see if the unit was defective or eventhe right one? She went on to say I doubt BJ would do that... We have never been racially profile! That felt horrible! We were shocked and humiliated and our kids were there! Let's just say we did not get our money back and we are out almost $500 and our kids had hard a crash course in being racially profiled.

I placed a huge grocery order for same day delivery. The order said it was delivered and never was. I have spoken to supervisors and everyone imaginable. They are telling I have to wait until next week to investigate it. With the price of food now I cannot afford to go spend another $350 in the meantime. They could care less and won't do anything else about it. I even called the DoorDash company and they said they don't handle the payment if you pay through the BJ's app. I paid $100 for the yearly membership add on for same day delivery. What a waste of money! So I guess we starve until next week and hope they figure it out. Meanwhile there is someone out there still delivering groceries that never delivered my order.

I had an appointment to have 4 tires installed on June 20,2022. They only have 1 mechanic scheduled to put tires on and every 2 minutes has to stop what he is doing and take money for propane and fill propane tanks on a busy national holiday! Not to mention any other questions people might have about tires.So now he isn't consintraiting on his job and can easily leave a wheel loose! This is poor management with no forethought and the last time I buy tires at BJS!

I went to Bj's lady lake which the staff are just there no real training on customer service i hear i dont know anything about my issue sent me to customer service that you apparently can grab someone off the street and hire they dont have knowledge either so i waist my time on stuff that is instore and no stock and all i hear if your upset they can refund your membership great dont solve my issue just cancel the membership guess woke ism is part of Bj's culture as well piss poor company

On 05/24/22 I purchases 2 $500 disney gift cards from BJ Wholesale. As of 06/15/22 I am still calling and emailing the company because 1 of those gift cards is not activated.

I need my money back or I the card activated for my upcoming Disney vacation.

The warehouse the gift card came from keeps asking for kore and more and more information. I gave them guys everything I have.

Do not make the same mistake I did

I paid my first membership in cash. Knowing I can pay cash when membership is over. This was not the case. Bj's charged my credit card. The same credit card I use for shopping. When as asked for refund. Quick to say no problem.
As of yet I have not received a refund. This occurred in March 2022. They are so full of it.
Bad customer service. Lie to customers. Broken promises. Never use them again

I paid two small stool chair for 14 dollars something and when I get home I found out small dent on the iten I bought. I went back to customer service and I ttold them I need to got exchange and they siad they don't have anymore. So I have no choice and asking her to give me gift card for that and she said she only could give me 5 dollars instead of getting 14 dollars. Bad customer service, no smiling face.

I spent 30 mins trying to communicate with someone in a foreign country to cancel my membership and credit my $10 fee back to my card. This occurred on the very same day I was billed, so it wasn't like I waited to request the cancellation. Moreover, as an online only customer, I cannot cancel the autorenewal online; apparently you MUST call them prior to the autorenewal date and make the request. Don't know how that might work, but the way they are processing this is outright FRAUD. Also, the autorenewal fee is charged a month ahead of your current membership expiration date. In short, they are charging me for a service I do not want, will not refund my fee, and will terminate my current membership. If you are considering joining this company online, please beware!

DO NOT ORDER ONLINE FROM BJS. Order #*******, Paid $448 3 weeks later all I have received is 7 items, 2 of which were so damaged they weren't edible. I am missing literally MOST of this order. $400 worth of stuff, OVER 30 ITEMS STILL NEVER DELIVERED. 7 calls later, 3 SUPERVISORS. I've been repeatedly & deliberately lied to. A supervisor emailed me, he claimed he scheduled the delivery for the following day. FOLLOWING DAY- STILL Never was delivered. Guess what, emailed him 3 times now days later- explaining there's still no delivery. And zero response. SILENCE. Called today was told again that it will be delivered, I lost it! This company will run you around in circles never once investigating or looking into why the shipment hasn't moved in 2 weeks. I will be cancelling my BJs membership over this. I am a new member, having used SAMS and COSTCO for years; This was only my 2nd order & purchase experience with BJs. I've tried begging for a refund, which they keep explaining is a process. Well- I am now paying my credit card bill for items I NEVER RECEIVED.

Been eating at BJ's Restaurant twice a month for 20 years for a total of 480 meals. I can honestly say the food has always been delicious no matter what we order. But tonight I ordered takeout, a Margarita pizza. It barely had any toppings on it and the toppings that were on it were thrown in a clump in one spot and not spread out all over the pizza. There was so little cheese on it, I couldn't taste it. Which allowed the cardboard flavor of the crust come through. This was the second time that takeout was not well done as far as taking care to have a nice helping of anything. I find takeout is very scant and just thrown in containers. I will not be doing takeout anymore without insisting on reviewing what is in each container before I leave the restaurant.

I would like to say thank you, to Contina Mcneill. On Monday May 2,2022, she greeted me and my fiancee' with the biggest smile and we felt welcomed. She was very attentive and explained what she thought would be most beneficial for our money. After reviewing all of the information, along with the flyer we expected to use. She was indeed correct. Ms. Mcneill was certainly a pleasure to have worked with. We look forward to returning to BJ's for more of this type customer service.

V. L. Taylor