BJ's Wholesale

BJ'S automatically renewed my membership without my consent. I called, waited on hold for 30 min, frustrated, I hung up and drove to the store to inquire about the charge. The customer service rep. Said, "this always happens"! Really? He refunded my membership fee but also cancelled my membership. I still had one month left on my paid yearly membership. He stated that cancelling auto renewal also cancels membership. This place is so poorly run, deliberately rips people off and tries to get away with it! Thumbs down, zero stars.

About 2 Years Ago My son And I went to bj, s they had a swing set in there they told us they had to leave it there for two weeks ok we go back the next week it was going wrote the manger a letter he never responded to me I told them I was not paying to stay in the club and do not get into my bank account and they did I had problems with this store last year w hat they do sunday may 1st they took $55.00 out even thro i told them not to the gas is no cheaper like they say and 5 of my friends only had to pay 25 dollars and they were members before So I am done with this store it, s a shame because I am a senior and they just got into my account

I placed an order at the beginning of April- the order was almost $400 dollars worth of items. No where does it indicate that the delivery service they use is some fly by night 3rd party service with no customer service and no conscience. I have been told repeatedly for 2 weeks that my order will be delivered tomorrow and it still hasn't shown up. I started reporting this to BJ's over a week ago and was told I would be issued a refund. No refund has been issued and when I call/email I am told they are "reviewing" it. This is nothing less than criminal behavior. They have my money and my order and have done nothing to rectify the situation. Do not order from this company.

I spent $2500 on a patio set and the table came broken, which isn't even the worst part. I have been trying for 4 weeks to get a new table, and I am unable to even get a response. Unanswered emails, and calls where I am told that the department that handles this is not responding. When I ask to speak to that dept directly, I am told that is not an option. And when I ask to speak to a supervisor, I was told by the man on the phone that he has no supervisor. (I asked him if he was the pres of BJs). I have a broken table and 8 chairs taking up my entire garage and literally cannot get them to pick it up and send me a new one. DO NOT PURCHASE FROM BJS ONLINE!

I've been with your membership for several years and I'm a client who buys around $200 and a little more than $200 a week from you and unfortunately today I had a very bad experience at the bjs in West Nyack NY with a worker named Abigail, who doesn't have the slightest idea I know how to treat a client, she has a very bad form, I called her because I couldn't find the price of a product and I had several of them but apparently they all got together when I put them in the cart, and Ami addressed a very sarcastic tone that was practically insinuating that I was taking them hidden, I casually replied that it was that they were all together, but that was not enough and I had already returned one of the scanned products to the car because it was full. The basket and when I called her again to let her know what I had done, she came in a very bad way and told me, already in a very bad way, to relax and turned her back on me, however I finished my purchase and when I approached her and I gave je k that she had to treat her clients better she began to say rude things to me and turned her back on me and called the manager with whom I did not speak, I only asked him his name that is true, the boy is very cordial, it is a pity that they lose clients like me and maybe others because I've seen that behavior from her towards other people there too but well I drink in my case because I really like bjs for my purchases because even though I have a Costco and Sam's membership I always go to BJ's " well vat "because I don't step on it anymore while she's working as a worker at that place..

Purchased a smithfield welsley farms butt ham for the holidays from BJ'S. We had guest over for the dinner and when we opened the ham to bake it was nothing but fat. There was nothing for us to do but make the best of it since our guests had arrived. Not only was this ham very poor quality but we paid $0.70 more per pound than a ham from Publix. We are very disappointed with our membership at BJ'S because this isn't the first issue we have had with them. We will not be renewing our membership with them. We are going back to Sams. Don't seem to have any problems there

If I could have given them no stars I would have, I called customer service to inquire about purchasing an online item and it would not ship to store and they only carried a smaller size at the store. I asked if they ever have any promotions or coupons for free shipping and they said they could not tell me?! I said Ok I ordered what I wanted and paid 99$ for shipping not even a week later the same item showed up as free shipping! I called customer service numerous times and "cases" opened via email unfortunately the communication barrier with every customer agent who answered either could not understand you or vise versa! Long hold times sometimes over 50 minutes each call and I called 7 times. So finally I speak to someone who can understand me so he tells me to call Metro (the shipping company) they will reimburse the shipping. So, I call then call them. Metro tells me they can't reimburse any fees BJ's has to since my payment (Item & shipping) was paid to BJ's. So, Once again I call BJ's customer service number and 32 minutes later I speak to Shawn and he tells me he can't reimburse the shipping I have to call Metro. Needless to say I had to go through I just spoke to them and they told me to call you. (As they both point fingers at each other) Shawn finally tells me he can't reimburse my shipping because it wasn't free shipping at time of purchase. I said ok. I'll cancel my order because I didn't receive it yet and will reorder. HE said you can but you won't be refunded for any of your purchase! WHAT? I just spent 1700$ and you are telling me I will lose that if I cancel? I said do you have a supervisor I can speak to? He said I can give you the Corporate email! I find it hard to believe they don't have a contact to corporate! TERRIBLE CUSTOMER SERVICE DO NOT BUY ANYTHING ONLINE. I WILL MAKE IT A POINT TO TELL EVERYONE I KNOW TO NOT BUY OR GET A MEMBERSHIP FROM BJ's. Thanks for the runaround BJ's!

BJ's issues coupons for many things and when you go there to buy them they don't have what they advertised but they only have BJ's brand.

I just wanted to say what a great job Greg did helping me exchange / return items at the Royal Palm Beach, FL location. He was so helpful, knowledgeable, polite, courteous and friendly! I am sure you have met an employee that you wonder "what are they doing doing this job? They should be running the place!" That is Greg at the Customer Service desk! I hope BJ's realizes the great employee they have in him and promote him up the ladder where he will be able to use his years of experience and wisdom to benefit them (and him)! This was only my 3rd time at this location, and what a wonderful experience! Thank you so much, Greg, for making the return and exchanges of shorts so easy. I really appreciate your help!

I worked so hard to get everything out so I could get the Ice cream out, AND THEY DIDN'T EVEN GIVE ME MY STUFF AT ALL! I SPENT HOURS GETTING OUT EVERYTHING TO GET THE ICE CREAM AND WANNA KNOW?! NO ICE CREAM IN EXISTENCE! YOU GUYS SUCK! I WILL NEVER TRUST BJ'S EVER AGAIN!

Worst experience ever since I've moved from New York to Georgia I've had nothing but the worst customer service in existence. I placed a pick up service so I can go and retrieve my order and one item out of my ten order item was delivered without my permission and I was charged a fee of fifteen dollars for that item, I called customer service five different times and placed on hold every time at Least eleven minutes for someone to answer the phone and keep saying hello over and over like they could not hear me the online service is a scam I called from four different phones a total of five times to no avail I WOULD LIKE MY REFUND...
WORST NIGHTMARE BJS ONLINE CUSTOMER SERVICE.

They have changed the checkout so you can not use price gun on items in cart. We experienced items saying they were not scanned when the service rep did. Placing items in basket, then out if basket and then back into cart is time consuming and difficult. No room for you to place on scanned items, two of which were not on the receipt at exit. Frustrating, time consuming and not efficient. BJ member 21 years and I will be letting my membership expire in next month. Will shop online more and NOT at BJ.

I wanted to also add about the terrible job the home improvement did on my roof that started to leak bad in 3 and a half years ago that the warranty on it is not good for anything either. They say it's 50 years but when I called them up they said they were going to send someone over and the man put me on hold for half an hour and he dropped my call and I never heard from them and it's been 2 weeks already.

Went to buy sweatpants, didnt have ticket, was told it was a 2 piece set went to look and sign said no such sign. Was told I could not read, showed me a sign around the corner. He then took the sign out that said the price I thought it was and ripped it up.

I'm not a member of BJ's but somehow they got a membership charge trough my bank for a $10. When called BJ's to dispute the charge they told me it's none refundable. What it mean an unauthorized charge from BJ's is none refundable.

I would not recommend anyone to work for this company rude nasty overworked they don't seem to care about the employees. I wouldn't recommend anyone to work there.

I submitted an order for appliances on December 30th 2021 and for some unknown reason canceled by BJ wholesale on February 17th 2022. After several calls without any call back, I was forced to make sure the order was actually canceled, so as to not be charged. I requested BJ wholesale send me whatever email they have showing I canceled the order and they were unable to. I do not recommend anyone purchasing appliances ftom BJ's as it seems they do not know what they are doing. All the customer service reps I spoke to except the manager were very difficult to understand, and kept me on the phone for 40 minutes or so without any kind of resolution.

I Purchased furniture last month. They send the wrong shipment. I refuse to accept the incomplete set. I keep getting the same email saying that they are working on it. But nothing get resolve. I asked to refund my money and they start giving me the run around. DON'T BUY FURNITURE FROM BJ. IN PERSON MAYBE.