BJ's Wholesale

Purchase a couple hundred dollars worth of product from their online website. I received the product split up into multiple orders and 40% of my order was missing. I opened an investigation and of course bj's decided that they will do what's in their best favor, (absolutely nothing). Not a company you want to do business with. Stay away.

SUPER BOWL SUNDAY ORDER 2 NACHOS. THEY WERE HANDS DOWN THE WORST EVER. NO CHESSE, 1 WAS NOT DONE CORRECT AT ALL. OVER PRICED.
GAS STATIONS NACHOS WOULD HAVE BEEN BETTERY.
THE EGG ROOLS WERE SOGGY. OVER 60.00 2 NACHOS, EGG ROOLS AND A CUP OF TOO SALTY SOUP.
THEY NEED TOO CLOSE THE DOORS.

I enjoyed the decor and the staff was really helpful. Outside the restrooms they have an option for you to re sanitize your hands after you've opened the door. Although my mom thought her food had a funny taste and my grandma didn't really care for the taste of her food either. My burger was pretty good but nothing to brag about. Overall this place was good and is a great place to have lunch or dinner with family and friends.

Gas prices are not some big savings. Attendant said they compare nearby stations. Just like any station. Inside prices do not beat Walmart's, at least for a reasonable purchase quantity.
Hot dogs $1. No hand sanitizer at register. Cashier was so nice and immeasurably dumb. Office people were notified, no effort to supply sanitizer. Good God stupid.

I made a purchase online. I never received $515.00 items. BJ's Clara c/s denies me credit or replacement " it was delivered to " mailbox". I Am out $515.00 with no proof of delivery or to where it was delivered. NEVER order from BJ, s for delivery. You will not get it, and you will not get a credit. You can not trust BJ's.

We ordered a dishwasher and were scheduled to have it installed. When the installers arrived they said they could not install since we had copper pipes in our house. We called BJs to pick up and return our dishwasher and they refused. For 3 weeks we have had a dishwaher sitting in the middle of our kitchen. Horrible service and we have now cancelled our BJ membership

One of the store's supervisor was so rude with me. I was experiencing some difficulties with the self checkout machine and I didn't even call her but she came and acted so rude. She threw my groceries like some toy. If she doesn't want this job no one is forcing her but she didn't had to act so rude. She was a white person and I don't know her name. I like the store very much but employees are not so nice.

I just signed up as a member and visited your Millsboro DE location. All I can say is "what a mess this location is." Not only being outdated, but the check out process is the worst. You have only 2 cashiers who are in their senior years (which I am as well) who move slower than a snails pace. They have no assistance in carting the items and are so burnt out it looks like they are going to pass out. You allow people to redeem manufacturer coupons that it slows the check out process top a halt. The lady in front of me had 40 coupons. Myself and others were fuming. It took 20 minutes for her to check out. I now see why the regulars opted to self check out rather than wait for a cashier. However the self check out line was 3/4 down the length of the store. Now I see why. Also the prepared foods are about 1/3 less the content than Costco for the same price. Yes I have a Costco membership and now value it even more. There is a reason why Costco does more business and I think BJ's isn't keeping up with functionality, rather than just letting the store run until clients peel off. I wish I could get my $25 membership fee back as I rather spend it at a local store than come back.

Went to bj at 610 exterior. Ston 1-10-22 was freezing inside the store no heat saw a rats run from on side to the other let the manager know she said I know people had no mask in the store manager was so nasty I'm canceling membership the rats droppings in the store I walked right out nasty manager and store

Did online shopping for free pickup in store. Randomly one of the items was shunted to shipping with a shipping cost of more than 50% of the cost of the item. Getting a customer service rep was a nightmare. (Had to call several times). Was asked to get issue rectified at the local BJs club, but was told by that club that they had nothing to do with online orders. In the end, only some of the charges were reversed. I gave up explaining to the customer service rep over and over again that I was overcharged. Will never use the free pickup service again. A very frustrating experience.

I ordered 9 gift cards valued at over $275 on December 15th very early in the morning. I saw no where clearly printed that plastic gift cards can take 10 business days to receive. There's warning number 1 for you. Warning number 2, is that as soon as you place an order, you are emailed a confirmation and told you will be emailed once item ships. I should have known when no expected delivery date was posted prior this was a red flag. Warning 3, as soon as your order is placed BJs will take your payment and per my order, created a shipping label on December 16,2021. This is where everything stopped for days. Once they create a label the item is no longer returnable, even if in their possession sitting for almost a week with no shipping progress or keeping their inventory. I begged to return the cards because they were in BJs possession for an extended time with no idea of delivery date, so I could go to a physical store and buy cards there instead. I was told by customer service 3 to 5 business days for their arrival when I called them Saturday, 12/18. I called Monday, Dec 12/20 and spoke to customer service bc the shipping notice hadn't changed and was told to wait until Wednesday to call back on the 5th business day (a work after the order was placed) before they would escalate my concerns. Eventually I got a notification from USPS that they finally received the gift cards on Tuesday, December 21, and delivery wouldn't be until December 27th two days after Christmas and 12 days after I ordered them, 8 business days later... technically 9 if you count the day I placed the order because it was first thing in the morning leaving a full business day to process them. Customer service had no concern for the 9 people who won't receive a gift by Christmas nor were they apologetic. I may have to shop there only because we don't have other wholesale options nearby, but I definitely don't like the company. I definitely will not ever place another online order with them again after this. Per my 15 yr old son who listened to my last call with BJs escalation manager... who wants gift cards days late? This blows.

I belong to Costco, Sam's Club, and today joined BJ's because it's also local to where we live. We walked around the warehouse checking everything out to see what they carry. I'm so not impressed. To top it off, I tried purchasing some Dak Ham that was supposed to have an instant coupon that automatically comes off at the register. That didn't happen. They said I could wait while they walked back to where the ham was to check the signage. Really?! To top it off, the return policy is only 90 days (30 days for electronics) with a receipt for your money back. (Costco is 90 days for electronic items and indefinite for all other items) Even though BJ's has the purchasing record in their system, they will only issue a store credit without the paper receipt. I left the ham with the cashier and walked out with only 2 items. When we got home, we removed the "auto renewal" online. Can we get our money back on the membership since we don't like shopping here? When we got the membership, the clerk was trying to make it sound like they were better than Costco for many reasons. I can honestly say these 2 warehouse clubs aren't even in the same league. Costco all the way!

Thank God truth in advertising. Their TV ad says not to go there. Thank you, so I renewed my Costco and Sams Club... thank you saved me a lot of money!

They make it seem like your saving on things. But Bjs hikes up the cost on majority of their items, then would slap a coupon that says $5,$6,$7, etc off. Only to pay a pricey price either way. Not saving much here.

Just found out the self checkout lines for more than 20 items are being removed. Having worked in a grocery industry I suspect it is due to shrink(theft).

As long as the store managers have enough staff to handle our orders great, otherwise we will be spending more time checking out.

I experienced and extra 15 minutes checkout time as I had a $475 order and there was only one line open.

Horrible maintenance (******* branch) for a badly needed service for the Handicapped.
All Mobility Scooters for Handicapped are not working for Months!
One of the managers claim that they are still waiting for parts!

Tried BJ's in Fort Worth for the first time, had the bbq chicken tavern pizza. Ate about half the first pizza when our waiter said the other pizza was burned (when it fact it looked fine) but said the kitchen made another for us to take home for free. This should have been my first red flag. Fast forward 5-6 hours later, I had diarrhea and vomiting for the next 24 hours. Threw out both pizzas and am NEVER stepping foot in a BJ's again in my lifetime. Run away, the kitchen knew something went wrong with the first pizza and lied about the replacements purpose. RUN AND SAVE YOURSELF