BJ's Wholesale

Placed an order online to pickup in-club Got my stuff home and my peppers are rotten and the fruit bowl was all smashed. Contact member care for a refund with photos of the food still haven't received my refund.

I went to the Bj's location 300 Route 17 (North Bound) East Rutherford NJ. Had the pleasure of being assisted by Rashawn H. I was looking at the big tv with my boyfriend I was confused on certain things and Rashawn H. Was very courteous pleasant and helpful he explained the difference in the tv's and checked for us to see if the tv we wanted was in stock. Thanks to welcoming and helpful people like Rashawn H. Made our tv shopping experience a pleasant one.

I came in with my 75 year old grandmother, she isn't doing to well and i thought me and my dad and her could go out for a nice lunch. Upon arrival she attempted to order a long island ice tea, again my grandmother is 75 years old, our server then proceeded to ID her, she hasn't been ID'd in years so she doesn't bring ID with her places. I wanted her to have a good lunch so i drove 15 minutes to her house to get it and 15 minutes back, the manager then looks at her ID and tells her it expired last monday and refuses to serve her alcohol. One of the worst dining experiences i've had, will never be returning.

Ordered a patio set on BJ's website on 9/11/2021 and a schedule delivery was set for the 29th of September between 1pm and 5pm with their contracted company Metropolitan Warehouse. On the 29th Metropolitan Warehouse never showed up. I called Metropolitan Warehouse and they stated nobody was home due to the fact that nobody picked up the phone. I asked the agent did anyone knock on the door? The agent stated "The driver called while they were 20 minutes away and since nobody answered the phone they canceled the delivery" I explained to the agent that a delivery was scheduled between 1pm and 5pm and not showing up or knocking on the door is absolutely no excuse. (So calling is the new knocking) I tried calling back within 2 minutes several times and nobody answered. I had no option to leave a voicemail.

The agent stated the next delivery available was on October 15th 2021 or to call BJ's if I wanted to pick up the item at the warehouse. This is my issue with BJ's if you google or look for reviews on Metropolitan Warehouse you would understand how horrific this company is when it comes to deliveries. BJ's knows this company has a 1.8 star rating with thousands of customers yet they continue using them as their primary delivery service. BJ's blows and so does Metropolitan Warehouse…won't order anything online via BJ's again. One and done!

Outstanding employee! Ariel helped me beyond reasonable expectations yesterday. If I still had a business I would be talking to her about how much she liked BJ's.

I ordered a 7 piece patio set online. It indicated there would be three boxes in the delivery, which we did receive. Upon opening them to put together we noticed two boxes were the same and I was missing the box with the two swivel chairs. I called and explained the issue. The warehouse then called to tell me they confused my order with someone else's order and we had each others chairs. They wanted to pick up the chairs I had. I then asked about my chairs and they said the customer who had mine was not returning their calls. I explained that I was not scheduling a pick up for my chairs until I knew I was getting the correct ones and that me getting my correct order should not be contingent upon another customer returning my order. After hours on the phone and speaking to numerous people from BJ's and the warehouse, and hearing a different story from every person I spoke to, and hearing multiple times I would receive a return call ( I never did), I finally had a drop off/pick up scheduled for 9/24. The delivery drivers called and said they would be here in 20 minutes. An hour and a half later nobody showed up. I called the warehouse. They then explained the truck broke down. Nobody called to tell me this and guess what, the problem is still not resolved after several more hours of my time on the phone. At this point I give up and I'm just keeping the chairs that were delivered with my order but I will NEVER order anything online that has to go through the warehouse again.

After attempting to pick up a mattress 3 times, and being assured it was available by the store manager, I was turned away again.
Finally went to Costco where I got exactly what I wanted first time, better quality and at a better price.

Had appt for new tires. Told i didn't need them, honesty! However, I needed sensors, lug nut or 2, rotation+balance. 4hrs later all done. This could have been an anger management issue for me. But the guys were apologetic, informed me of what they were doing, very polite, respectful and fixed the mistake instead of blowing me off and sending me on my way. You guys were awesome and i would not hesitate to recommend. And the store is clean, stocked, bright and fun to shop. Please insure this club gets it's cudos! Ithaca ny

I ordered one big item from BJ's online three weeks ago, the website shows the order is completed, but I didn't get it, I called the online customer service number, the machine keep to tell me the ordering status is completed, no real person I can connect. I went to the BJ store, the customer service staff told me that they can't track the online ordering, tell me call the online service, I told them I did, so they said "sorry, I can't do anything since it is online ordering". Now I stuck here. My item spent over $1700.

I have been calling since March and ask for my refund but no one care they lied and said we give your money back but until today I didn't recive my refund back! I need my money!

BJs put my private phone number on their orders for other customers. Those customers call me if there is anything wrong with their order. I get calls from all over the United States. I also get calls from their drivers trying to deliver. I have contacted them numerous times to take my phone number OFF. Their manager refused saying she couldn't help me. I've written corporate and nothing has been done to rectify this problem. DO NOT USE THIS COMPANY. They take your money and after that you are on your own!

Definitely a horrible company. They charged me for membership after I canceled my membership a few weeks before. Had to call to get a refund.

BJ's wholesale is the worst membership base store did I ever came across. They treat their customers like children, and get over on them at every opportunity. Examples are when you sign up for a membership with BJ's wholesale bull crap club they automatically sign you up for their credit card whether you want it or not and when years up they automatically renew it without your permission and without letting you know and they also charge you late fees for this. That's not the worst that they do, their customer service probably is the worst quality that they have but they are definitely not above cheating their customers at every chance they get they are constantly rising their prices with excuses that make zero sense, they don't accept returns from their website they make you drive to a state that has a brick and mortar store to return an item even if it's damaged even if it's not the item that you ordered you have to drive to a state that has a brick and mortar store to return your item if they'll even take rather then discounting their products because it is a wholesale store like Costco and Sam's Club they do these weird coupons that are kind of a nightmare to use and don't work most the time. My biggest complaint personally is that they sell product on their website even though they don't physically have it in stock that's horrible business why would anybody do that? Computers keep up with inventory with just zero effort they know when it's time to reorder items that have been bought up before they run out but if an item says it's available on the website and you're able to order it and pay for it then they should have it in stock that's an organizational problem that they've been having for the better part of a decade or maybe for the past 25 years from what I'm reading their website wasn't not for 25 years obviously but from the reviews I'm reading their inventory issues over their entire existence has been nightmareish at best. They have an after hours bought for shadding to figure out customers problems so they don't have to I spent an hour and a half or 2 hours talking to this bot trying to figure out if could help with anything, it couldn't. I recoreded the conversation and it was hilarious, frustration, and mind boggling at the same time. So lets recap, they sell and advertise product that they don't have and getting a refund can be an absolute nightmare, their prices have been on a steady rise, Their delivery service is so imcompetent you would think a group of 10 year olds were in charge. The consistantly damage the items in route, show up with items with many missing pieces of which some customers recieve the missing pieces but most dont. Delivery is NEVER on time or even close. BJ"s has a consumer rating of a whopping 2.11 stars. WOW! They also rank 173 amoung marketplace sites. I couldnt find a review above 2 stars. Fair warning, STAY AWAY FROM BJ'S WHOLESALE!

I've been a member of BJs for several years. The selections (food, clothing) have seen significantly reduced over the last few years. It's very hard to find some items and all they seem to offer for clothes is their store brand. Which are of very poor quality.
I was a long time Sams club member and it was sooo much better. Larger selection. Fully stocked. And great prices on brand name clothes.
And the coupons are a pain. They have an app to select what ones you want to use. I recently went there and had 4 items with coupons that I selected in the app. But only 2 were applied. I was told I would have to go to customer service to resolve which had a long line. I said look at that line to the cashier and she said that's your problem. Really?!?!?
I would jump to Sam's club or Costco in a heartbeat except the closet ones are over an hour away!

I went to gas station and tried to used my master card tell me he was declined i really pist off I never got my bill now is ridiculous the customer service they didn't want to help this credit card was mistake now I regret I open this credit I should kept the Costco visa i please contact me *******545 before I closed the membership at
If you I can't used my credit by tomorrow I will closed down I will never shop at bjs ever again you lose me as customer
You need to have better credit service because I am really disappointed with credit card if I can't use I will never ever renewal my membership card you definitely going to lose me as customer please call me at contact my Rosalie *******545 I need get my medicine by tomorrow I need this card to work

We have been a member for 10+ years. When you place orders online and receive a damaged or missing item (which unfortunately happens fairly often) you must take your copy of your order into a store to attempt to resolve the problem. The whole idea of ordering online is to NOT have to go into the store. Most companies have a much better policy - basically you tell them what is missing and they replace it. Our orders often come in flimsy boxes that have hardly any packing and appear to have fallen out of a plane. Our BJ's days are over. (It's not like their pricing is really any better than your local grocery store or Target where you can get Shipt to deliver your purchases the same day.)

Asurion awful insurance recommended by Bjs. I made a claim and they made a lot of excuses and never replaced my device.