BJ's Wholesale

Bjs wholesale changed who their MasterCard goes through to Capital One with zero fore warning. Ill give the benefit of the doubt that they could have sent something in the mail, but I never got it (another package of mine USPS lost again). No warning via email, text or any other form; just a letter (that might not even exist) that I never received. The only reason I was made aware of the change was a delinquency letter sent by Capital One and a 200 point drop in my credit score. There needs to be redundant notice to customers that you're changing the entire way customer make payments, but they couldn't be bothered to do that. Thanks to BJs, I had to call off my search for my first home to buy after saving and building my credit for 6 years and wont be able to recover from this for 18-24 months when this delinquency is removed for my financial history. The only bright spot from this was the sympathetic clerk at the customer service desk when I cancelled my membership. Considering her reaction to my cancellation, I'm assuming a lot of other people are just as pissed and are leaving this sinking ship of a company.

I'm looking forward to hearing "Welcome to Costco" for the foreseeable future.

On 8/5/2023, I normally do not take the time to write a review but this experience was an exception.
I experienced a service issue at the BJs in LaVergne. It took longer than expected to resolve the issue; however, Manager Joe and Customer Service Rep, Sherry was very patient and knowledgeable and resolved the issue. It is very important to me to have skilled and caring associates of all levels when entering any establishment. These two representatives did an exceptional job!

Even though I am semi-retired, their customer service was so impressive, I asked if they were hiring! Thank you guys for a great experience. You guys are an asset to your team.
Congratulations to Manager Joe and Customer Service Rep, Sherry!

I purchased thee items on sale. At the express checkout I used a physical printed coupon on Downey; bit couldn't find the $4 coupon for Clorix.2, a supervisor told me i had to use BJ App. So i looked up the App and none were found! She told me I had to add the coupon to the bj app!?
She gave a credit for only one of the two items I had purchased. At the front, the lady found a gravy not scanned! I had to back to the supervisor to charge a Clorox.2, paid for, but agan she old me he coupon is good for one item, not two! I had pictures of your display on the shelves, showed her and was convinced there was no restriction on the number! She then forced me to go to customer service to get my rightful $4 cash back. See pictures of your sales display items. You should know better how to treat consumers.

Recently BJ'S decided to update the App since then I know longer have access. I went to the store and explained what happened and asked for help because I always download the coupons. When I thought someone was going to help me I was given a coupon book and sent on my way. This has left me wondering if I will renew my membership

Went to BJ's in Waterbury Ct. Reidville drive, it was a day from hell. I had about $200 or worth of groceries in my carriage because I didn't have a physical card I was told I couldn't purchase the groceries. I had the card on my phone and I was able to scan the barcode but still the attendant wouldn't allow me to make the purchase. What kind of ignorance is this that would allow over $200 or more groceries not to be purchased because I didn't have a physical card that she could see. So I left the groceries and went o Stop&Shop and they were happy to accommodate me. The customer service is poor someone needs to look into this problem.

I Bought Tires online. I received a Call the day of the scheduled Installation and at first they were trying to reschedule. Then I was asked what kind of car it was for Because even tho I had given that info it wasn't in the ticket. Well the tech says these aren't the correct tires. I said they are the tires that go on my car. Then I was informed they will not Install Tires on aftermarket rims!?!? So after a little back and forth I'm told I can come in and "Try" to get a refund. Little did I know the "Try" was for real. Went to tire center first in person and I'm told I can't help you have to go to Customer service. So Customer service I go. The first Woman is nice enough and just doesn't have the Authority or know how to give refund. So eventually maybe 15 min later the manager comes over and says something about a glitch in the system and she can't give me a refund. So after a little banter I ask"What should I do then, Just leave and y'all keep my 800$" She informs me I should go sit in my car and call Customer service. I thought I was at a customer service.I ask for the number and then I'm told "Oh, I don't know the number" like huh. It's in the back of your card and shes done dealing with me. So I go in car the number is NOT on back of cars by the way. So I Google it and call. I'm told It's not BJ's it's my bank. All the while I'm messaging with my bank the whole time and their telling me it's BJ's holding the money. I'm told I'm ok ying and there's no way I'm Communicating with them both at the same time. So I ask for a supervisor and I'm met with the same jargin all low level customer service people say. The super has the same resources I have and will come to the same conclusion. I say ok cool can I speak to them Anyway and The guy hangs up. I call back immediately ask for supervisor and I believe I may have gotten to one, who really knows. I'm told I need to wait 3-5 business days and then they may have a resolution. It's a Friday I ordered and set up the work on a Wednesday. So They 3-5 would be the Next week probably ending n another Friday to wait 2 more days to Maybe get my money back. Arguing insues and it's going nowhere so I sat good day and hang up.I was told By my bank they would cancel the purchase and mark as fraud so the funds would be immediately available. I still needed Tires as the ones in the car were all completely work out. The BJ's tire tech was Terrible, The Manager at customer service was rude and unhelpfull, Their call in customer service are Foreign speaking but wouldn't be an issue but they are super hard to understand.Mind you I had a receipt and Proof the money was withdrawn from my bank. I went To Discount Tire and they gave me the Same tires I wanted price matched and money off because of the headache with BJs. I would usually be at BJs every other Day but I have not been back since and I don't think I'll be Renewing my membership.

Joined last fall. They offered a free turkey if you spent $150. I spent $150, fulfilling my part of the agreement. Went back multiple times. No turkeys. No raincheck. No substitution.

Damn Liars.

What's the purpose of placing an order for pickup if you're going to make the person wait until he's done gathering his online orders? It would have taken me less time to pick the items and pay for it myself at the store. The lady manager at Howell Township BJs is extremely rude!

I will never again shop at BJ's Warehouse...I purchased a package of Tilapia Filets and what I got was a whole beheaded, ungutted fish. A package of Wellsley's Chicken Tenders and got thin sliced Chicken Breast. If they can't label there packages correct and the consumer catch hell when trying to return a inaccurate label item from there store. Thank God for Sam's Club.

Customer service Nati doent know what she is doing, I went to get my second membership cart that was paid for and I stay in line 40 min with only 2 other costumer in front of me, everyone on the line rolling their eyes on disbelieve how this lady was fixing the items next to every single computer and the brochures while she was attending clients, interrupting every moment to do the same over and over! Most painful experience ever. When it was my turn she did not even know how to work the computer so I was unable to get my cart, what a waste of time

Dead rats under the coolers in deli and on another visit in cheese section. Coupon system provide no confirmation of discount and non of the items are marked that there is a coupon. The phone app search typically does not find an item coupon. User interface requires you to select each of over 200 coupons instead of all at once. Check out system is a joke. The door guard handled each of my items with no gloves and sent me back because there was an item short. He counted wrong 3 times. We returned everything due to the disrespect (Jeff) at the door and that process made us wait 30 minutes while each item was returned instead of scanning the total and refunding us. A call for the manager Sue was fruit less after 30 mins. This is the Hyannis store. We will never return to BJs..

Watch your receipts carefully! Every week some of our e-coupons are not coming off at checkout. They say it's because I clipped the coupons but my husband used his card to checkout. It shouldn't matter! Our BILL comes as one, so should the coupons. Aside from the fact that some of the coupons DO come off, and some don't. This is a weekly occurrence! Im ready to switch to Cosco. Even at customer service they want to argue instead of issuing the credit. Watch your receipts!

Bjs is a strong solid grocery store I love shopping there the people are amazing and I can save more money and have more food for my home god has amazing people at bjs I love bjs the gas is vary good on prices I love my membership.

Sally was amazing despite the cooks being behind. Our Fathers Day meal was supreme with her service She keep us posted and will n our meals and accomadated us beautifully 5 star service!

I'm leaving BJs in Weymouth mass now. While looking at clothes, the worker an older lady kept picking up the clothes as I put them down, to fold them and quickly put them back in place, after doing this several times, I said, can you please give me a minute to at least look at the clothes? The girl flipped out on me saying would you speak to your wife like that going off! I asked to speak to manager" FERRY" not helpful at all! I will be asking to return my BJ's membership and get a prorated refund

My membership auto renewed 30 before expiring...we had moved out of the area so cannot use the membership anymore.
We have been trying for a refund since April 30...today is June 15! Nothing but runaround and promises.

Very bad and rude customer service experience. One of the workers at customer service desk tried to humiliate me when I asked her for help.But when she saw other customers were waiting in the line she was acting like nothing was happening and even singing. It makes the customer standing behind me thought the associate was nice to me and I was the bad one.
If she has any chance to watch the video at the store she would know the whole story and how humiliated I was for 10 minutes standing in front of the customer service desk.

I am member since 8 years ago and not recommended that store, all
Prices increase a lot and the capital credit card is the worst reward program that I have I'm very disappointed with that store I think trying with Costco or Sam

Things were great until we decided NOT to renew because we moved. BJs went ahead and renewed without asking! If I didn't do it, that means I'm not going to! Not acceptable.