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BisonOffice Reviews Summary
BisonOffice is an online furniture store that offers a wide range of products for home and office use. The website features various categories such as Seating Furniture, Tables & Desks, Decor, Outdoor Furniture, Bedroom Furniture, Lighting, Office Space, Baby & Kids, Automotive, Fitness, Pets, and Other. Customers can browse through the products, read reviews, and make purchases online. The website also provides information on payment options, shipping, and return policies.
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I am super happy with your service and BisonOffice.
It was very easy to order and to receive the item and even though I had an issue. It was quickly resolved.
Super fast shipping, great communication and top notch costumer service!
One of the pieces were damaged in transit and their team worked at breakneck speed to remedy the issue. It was seamless process.
Highly recommend them!
Wonderful customer service team that was very responsive in a timely manner to help correct an error I had made in ordering. Many thanks!
I had a few hiccups ordering from Bison like a cancelled item and shipping damages. However, in the end I got my dream sofa for the BEST price and they refunded me for the shipping damage. Overall, grateful and happy with this service.
Purchased two children's platform beds and was able to assemble relatively easy (about an hour). They look really good in the kid's room.
I ordered a $530 mail box from the company, hoping that it would be as sturdy and long lasting as the reviews made it out to be. Although I could have chosen to order the same item, at the same cost, from the manufacturer, I opted for Bison because it offered a color not available from the origination point. After several delays, the mailbox finally arrived and... wrong color! Immediately I contacted a Bison rep (Nora) and she worked at getting my problem resolved in a quick and efficient manner. Rather than repack the item and send it back -- an arduous task, considering the weight and packing materials involved -- I opted to keep what I got at a discounted price. It's a great, sturdy, beautiful mailbox, but the sketchy directions for putting it together left a lot to be desired. That speaks to the manufacturer's lack of customer empathy and is no reflection on Bison Office.
We ordered a desk and we received it with a cracked panel. The company refused to take it back or give a refund since it was outside of their 7 day window. We provided proof that I had brain surgery so Chris' priority was to take care of me and not build a desk and they didn't care. Terrible company.
We bought a large-sized gazebo through BisonOffice.com because of its competitive price versus other online retailers. From ordering to delivery, BisonOffice was always updating us on order processing and delivery, which was seamless. We had a minor issue with one of the lights and boom, BisonOffice addressed our issue right away and sent a replacement light immediately. We love our gazebo and we love BisonOffice.com service!
Highly recommend NOT using this seller. We received all of our items in horrible damaged condition. Over 50% of the pieces were damaged. They were horrible to communicate to / with. They still have not refunded our money or offered resolution. They want us to "disassemble, send them a list of all damaged pieces, send back the bad pieces and they'll replace the pieces that are damaged"... it's over 50% of the pieces... absolutely absurd. This has turned into a nightmare. Having to dispute the charges with our credit card and file a complaint with the Better Business Bureau. Their staff is absolutely unhelpful and ridiculous. This has been the most ridiculous and INSANE experience ever with an Amazon purchase. RUN THE OTHER WAY. They have turned the last 3 weeks + of my life into a nightmare. They shipped to the wrong address, they couldn't find the product, they then located the product but couldn't deliver, then they couldn't find the condo, then the driver called and it was too heavy to deliver. It kept going, it was left in the HALLWAY of our condo building, not even at our door. All the items were damaged beyond use / assembly. They then wanted us to disassemble and give them an inventory list of over 50% of the pieces that were damaged and they'd consider replacing those so we could then for the second time reassemble the damaged product. It's cheap, it is junk, it is inferior craftmanship, it is HORRID CUSTOMER SERVICE. Anyone with any type of physical limitation would not be able to deal with this ridiculously heavy furniture... yet they target anyone they can to problem solve their problem. This has bene absolutely stupidity. I will gladly file multiple complaints with the Better Business Bureau tomorrow.
Dear Brandon,
We want to extend our heartfelt apologies for the recent encounter you had with our company. Your experience is of great concern to us, and we deeply regret any inconvenience this may have caused you.
It's important to note that we have a standard practice of providing replacement parts for items that have incurred minor damage, while we certainly offer full refunds for items that have sustained significant damage. If you could please share your order number with us, we would greatly appreciate the opportunity to review your case and find a suitable solution. We understand the frustration this situation may have caused and are committed to making things right.
Once again, we're genuinely sorry for any trouble you've faced, and we value your feedback as it helps us improve our services and prevent similar issues in the future.
Thank you for your understanding.
Product damaged in shipment but was replaced quickly. Customer service Evelin was especially helpful.
I bought this dresser and when we open the package both corners were broken off One of them didn't even have a corner protector on it. I contacted the company as Amazon told me to and they just kept sending me the same request send pictures and I sent pictures of the packaging all four sides of the broken pieces. Only response I got was to send me pictures. After I sent the pictures three times I never heard from him again and it was then too late for the 30-day return policy. Not to mention the fact that I would have to pay the shipping to send it back. This is a nine drawer dresser with a mirror. It would have cost almost as much to send it back as it was to buy it in the first place. I don't get a special rate. I will never do business with them again.
Dear Linda,
We want to sincerely apologize for the challenges you've faced with your recent order. We deeply regret any inconvenience this situation has caused you.
We'd like to bring to your attention that our company follows a 30-day return policy. While we acknowledge that your order was delivered on 04/19, we received your initial communication on 06/19, which unfortunately falls outside the stipulated return period. Regrettably, we cannot accommodate a return based on these timelines.
However, please be informed that we are more than willing to assist you by replacing any damaged components from your order. Your satisfaction remains important to us, and we are committed to resolving this matter to the best of our abilities.
Bought a couple end tables from them to match my bedroom set. They were shipped fast and arrived in mint condition. I had a couple questions and they were answered within a few hours each time I emailed their customer service team.
BisonOffice is hands down the best customer-oriented company I've ever dealt with! They went above and beyond to help with an out-of-state order that I placed including one from Amazon. Like a personal concierge they, kept in touch constantly until their orders were successfully delivered. I initially ordered from them for their great prices but the impeccable customer service was a pleasant surprise. I confidently recommend BisonOffice to anyone who is so tired of being jerked around by other online companies. You won't be disappointed!
Bought a coffee table fast shipping had an issue, they had it resolved in hours not days! Awesome job to the customer service team!
The customer service team responds to emails quickly and provides timely updates. I love working with Bison!
Custom Kids Furniture
Ordered a cabinet because bison office had the best price. Arrived with some damage and the customer service to make it right was top notch. Had a wonderful experience despite the small headache. Would recommend this retailer.
There was an issue with a piece of furniture I received, they responded quickly with resolution and were very kind. I would highly recommend.
I ordered a large heavy cabinet from BisonOffice, unfortunately it arrived with some shipping damage. BisonOffice customer service was quick to help and sent a replacement order which arrived in perfect condition. As more companies tent to ignore customer service, it was nice to work with a company that takes care of you.
I recently placed an order for a chest of drawers. The item arrived in unfavorable condition. Bison Office customer service was amazing and fixed the problem within 1 briskness day.
Dear Kendra,
We deeply regret the state in which your order was received. We hold a genuine desire for all our orders to reach our customers in impeccable condition. However, we recognize that occasional freight damage does occur, and we are diligently collaborating with our logistics team to mitigate its effects on our valued customers.
We're genuinely pleased to learn about the positive interaction you had with our customer service team. Assisting you in resolving these issues has brought us great satisfaction, and we want to express our heartfelt gratitude for allowing us the opportunity to assist you.
Please accept our sincerest apologies once again for the inconvenience caused by the condition of your order. Your feedback is pivotal as we strive to enhance our processes and services moving forward. Your patience and understanding during this time are greatly appreciated.
Thank you for your trust in us.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Evelyn,
We want to express our deepest apologies for the distressing situation you've faced due to the damaged desk and the less-than-ideal terms of our return policy.
Our standard policy allows for a 30-day window to return damaged products. Considering your health challenges, we understand the importance of a timely resolution. If you could kindly get in touch with us and share your order details, we would be more than willing to rectify the situation for you. Your well-being remains a top priority for us.
Once again, we're truly sorry for the negative experience you've had, and we are committed to making things right for you. Your feedback is invaluable, and we are actively working to improve our processes to prevent such situations in the future.
Thank you for your understanding and patience.