BisonOfficeReviews 353

I purchased a clock from Bison Office Products through the Houzz website.
I did not open the box for 3 weeks since I was in the middle of a remodel and did not need the clock. When I opened the box (which by the way, was in perfect shape - no tears and no damage to the box) there were 3 metal prongs that were bent. I notified Houzz which is when I found out that I actually got it from Bison Office Products. So I notified Bison of my problem and they were very short, unfriendly and unkind in their response. They claimed it was damaged by shipping. No way - perfect box. I was shocked to say the least. Even if you can't help me you could at least be nice. So anyway... I will not order anything from Bison Office supplies. I paid $80 for the clock and even without the the defect it was cheaply made. What a big disappointment. Do your homework people - you may be ordering from Houzz (or any other website) but they are only a storefront.

I purchased an exercise machine that came with scratches and gouges all over it. I sent pictures and they offered me touch up paint and a $50. Credit. In addition, there were parts that wouldn't tighten all the way. I asked for replacement parts. Instead of doing anything they told me to send it back. I already spent hours putting it together and threw the box out. So now I've got this HUGE machine in my house that is unsafe to use and damaged. DO NOT BUY FROM THIS COMPANY. SHAME ON YOU AMAZON

I have limited walking ability and procrastinated getting a wheelchair as I frequent stores with electric carts. Finally I decided to order one to get around the stores I haven't been to in years that have no wheelchairs or electric cart. I picked a lightweight wide seat 300 lb capacity. I ordered the least expensive one and to my pleasant surprise, it is ideal more than ideal. We were able to place it in my small trunk in less than 2 minutes. I was going to order a carrier for the back of my car. I can't say enough words to describe how happy and excited I was today roaming around the store with ease. Perfect transport wheelchair. Excellent service and quick ship. Highly recommend this company.

I wouldn't buy heavy furniture from them. You may end up regretting it. They are reselling from China and the turn around time, replacement process for damage items is a lot of work and you may feel it isn't worth it. It wasn't worth it for me. If you receive an item damaged, you have to submit photo's immediately and if it's a specific part they will try to send you the replacement part. That means that bison will then contact the manufacturer and or vendor and try to figure out which part it is. When you have heavy items coming from over seas, the probability of receiving the item damaged is very likely. Then add into UPS and the carriers with all that happens with them. They also have a restocking fee at least on Amazon and you may end up having to pay for return shipping which is a high cost for large bulky heavy items. Good luck but you have been warned.

Bison office rep, ur a f in liar. Bison office doesn't have their own products u guys are re sellers/drop shippers. Just like an amazon, eBay, Macy's etc. a lot of ur sh t comes from China. All item I received were from China. Stop ur lies fake news.

And no, you have a great day!

I ordered a Marker Board from Bison office based on the low price of the product on Amazon, which was a grave mistake. The board arrived with a large dent in the middle of it thanks to the very flimsy packaging. I emailed Bison office and started getting the runaround of "you have to wait 24-48 hours for us to read your request". After the pictures of the damaged product was submitted, then have to wait "24-48 hours for us to look at your pictures".

Do not believe their 5 star reviews on Amazon for a second.

I have initiated a dispute with Amazon and my CC to get the refund of my purchase price.

* who introduced her as the Manager, is very Rude, she has no idea on how to handle a customer's phone call. She told me that I was wasting her time.

I would advise everyone to save themselves the headache and shop elsewhere. You will be glad that you did!

*Personal information redacted by admin

I would give a 0 if I could. The worst misleading and customer service company ever. The description on the items that I brought from the company was misleading and because of that, I wanted to return them. They told me that I had to pay for my shipping along with a 20% of a restocking fee. The items only costed $150.00. Shipping the items back would cost me $120.00. That's a total of $270.00. I would be only get backing $120.00 therefore I would be losing a $150.00... You be the judge does that make any sense at all?!?! Don't buy from them at all!

Terrible vendor! Returns NOT accepted! Scammy and dishonest. THEY REPEATEDLY DEMAND PICTURES TO PROVE AN ITEM IS DAMAGED, WILL NOT TAKE A DEFECTIVE PRODUCT BACK, and fail to understand how the two are different. I bought a Tvilum bookshelf from them. It arrived fine. When I began to assemble it, I found the holes were too shallow. Badly drilled holes means the product was defective when it left the factory. I wanted to return the bookshelf, but Bisonoffice.com has been supremely unhelpful and dodgy. Three emails and one phone call later, * from Bisonoffice.com keeps repeating the same line of garbage: We cannot take this back until you send us photos of the damage. I told her the problem is that the item is DEFECTIVE, not damaged. I sent a scan of the directions with the problem area circled, but not good enough for them. Since I had already dismantled and repacked the shelf in its box, I was not about to unpack it and try to put it together again just to get a pic to satisfy them. By the way Bisonoffice.com has played games, stalled, and refused to let me return the bookshelf, I infer that they are aware the product is total $#*!e and just want to unload it quickly. Now I am out $50 and cannot file a dispute since I used Paypal.

*Personal information redacted by admin