BisonOfficeReviews 353

I have never written a negative review about anything. But my experience with this company is the worst I have ever had by far.

I ordered a rug from them. They had the same design rug in two different colors. Each rug was on its own link. I ordered the green one and they sent the blue instead. I contacted them about the issue, showed the different screen shots of what I did order vs what they sent, SKU etc... they said "the wharehouse says it's the right product"... The were two different rugs, different colors in the pictures and different product numbers... but somehow when I received the rug that 100% matched the wrong Rug, not the color and # I ordered, it in fact is that "correct" item? So either the wharehouse is wrong or their website is showing incorrect pictures of the rug that I ordered. Both of which are their mistakes. However, I am the one who had to pay the shipping to send it back- they wouldn't cover that fee.

So they were incompetent and sold or sent me that wrong item, won't admit they were wrong, and made me pay a lot of money to send back the wrong rug they sent. I'm out a lot of money and it was a huge hassle as well.

Overall it's a terrible company. I would never use them again and never let anyone I know use them either.

I ordered a dining room table from Bison Office, despite having read the recent (2020) bad reviews on this site. There is more than one review complaining of receiving the wrong item. I stupidly thought that the company would not do this for every order, and placed my order. The dining room table top was a completely different color than the advertisement. Not even close; not even in the same color family. It's just the wrong item. I am awaiting a response from the company, but I am concerned that I will receive the same run around as other customers. Consider purchasing from another company!

I was searching for a centerpiece on google and stumbled upon Bison Office, which offered the best price. As a matter of fact it was almost too good to be true, and I quickly found other cool decorative pieces at remarkably low prices. I took a small gamble, and all of the items arrived fast. One of the decorative pieces seemed a little off, so I contacted customer support and they were so quick and understanding. It's so nice to have great customer service when things don't go as planned, and I feel I've found a great business for future purchases. I highly recommend!

I bought 2 dressers and they shipped in 4 parts, I received 2 parts, but have still yet to receive the remaining 2 pieces! It has been over a month and one was damaged upon even receiving the package had to be shipped back to the shipper, who knows where? Have not even received a call or email regarding the package returned from FedEx and sent out numerous emails and tried calling with no answer. I am fuming with no answer from the company itself regarding the replacement. I am at this point ready to return the entire thing to their facility here in North Riverside and demand a full refund if they do not reach me by end of week. WHAT A Dissappointment! I understand we are in pandemic mode, but at least some courteous effort to reach out to the customer!

I do not normally go out to review companies unless I feel strongly about it (in a good or bad way). Unfortunately, this is a bad one.

I ordered something on Amazon (a cork board for my daughter), and they sent me a picture frame! I went to contact them through amazon only to look at their reviews, and found out that this is something they have done in the past as well, then would not offer refunds according to those reviews.

I would be very careful when working with this company. This is not one I will go back to, and will now make sure I check reseller reviews before purchasing anything on Amazon.

This is the first piece of expensive furniture my husband and I have purchased for ourselves. We found this couch at a lower price than where we were originally going to purchase from. I am completely thrilled with our couch and it came in perfect condition. Yes the box it was shipped in was pretty banged up but the delivery driver also helped me open the box to check to make sure it wasn't damaged. Their customer service was prompt after I made the mistake of not choosing the correct option for tracking with the tracking number and they were sincere in helping me navigate the tracking page. They also made sure to tell me I could refuse my delivery if it was damaged and to make sure the driver waited. I believe if you've had issues with the outside of the box it has everything to do with the hands it passes through with delivery as our box was less than stellar too. I gave them 5 stars because of great customer service, arrival of my couch on the expected date, and the overall 100+ dollars we saved! Will definitely consider purchasing from them again!

I ordered something from their BisonOffice Amazon seller account. It was the wrong thing, my bad. To return it, I must ship it back to the warehouse less than ten miles from me and lose a 20% stocking fee plus pay the shipping for 2 very heavy boxes. I'm going to lose 40% of what I paid. Yes, my fault, but they lost the chance for me to turn around and buy the correct items from them. It was a $100 sale for them, small potatoes, so they don't care.
I had called the main office of S. P. Richards, the warehouse provider, and a very nice person told me that I could take it to the Atlanta warehouse, and she transferred me to that office. I left voice mail, but nobody called me back.
I called again today and the Customer-No-Service agent on the phone was very rude.
DO NOT BUY from BisonOffice unless you have the exact right information. It's hell getting any help if you make a mistake. I'm also going to inform Amazon of this lack of service.

I purchased this cover last season and it shredded along a stitching line. I called customer service and spoke to Vitas. He said no problem, it was waranteed so he would order a replacement for me. Thanks to his great service, I now have a new cover for this season. As I live in NY State, I won't be using this until the end of May. I don't expect any problems with it but I'm sure Bison and Vitas will take care of it if I do. Thanks for your great service.

It is very disheartening when you order a product online and parts are damaged. I am so grateful for having dealt with Gabriele who addressed the problem very promptly. The new parts arrived quickly and that is a testament to her commitment to excellent customer service. Not only that she was very cordial and at no time acted like I was a burden. This is the kind of company you enjoy doing business with. We are all under a very stressful time with this virus and its nice to know that someone really cares about you when they may be going through rougher times then you are.

I don't normally write reviews but after receiving the solid hardwood table, I was amazed at the craftsman's quality and attention to detail. Although, there were some damages to the product due to transit, I was able to get a quick response from Bison's excellent customer service team to quickly resolve the issues. For anyone who is considering to purchase from this company, I definitely recommend them as their quality and service are unbeatable.