BisonOfficeReviews 353

The couch was significantly larger that what was advertised. I have 112 inch space for this couch, and it was advertised as 96.46 inches wide. When I got it (after unpacking it and setting it up) I realized that it does not fit. When I measured, it is more like 120 inches wide. I contacted the seller about a refund, and they are refusing to cooperate. They tried everything in their power to get me to keep the couch, and when I refused (because I have no use for a couch that doesn't fit) they expected me to incur the financial, and time burden of returning it. This return is only necessary because of their mistake. I do not mind when someone makes a mistake, it's how they correct that mistake that determines if the company is worth doing business with. This company is not correcting their mistake, and is not a company I would ever recommend doing business with.

Came across this site after searching for a Techni Sport gaming chair. I searched around for reviews and at first was a little hesitant because they had some mixed reviews but noticed a lot of the complaints were from the past. So I decided to take a chance and buy from them. I will say, read all their info they have on their site about them and terms and conditions. Yes they have not so great return policy but that's if you have to cross that bridge. I bought the chair and it arrived very fast, I'd say within 5 days of purchase. Upon receiving my chair I found that one piece of the chair was broken. Outside the box it had paperwork from the company that made it that said contact them first if anything is wrong. So I took pictures and emailed the chair company. They answered back and said that they would ship me out a replacement part. Now I also contacted BisonOffice and told them what happened and sent them pictures as well. Since I contacted the manufacturer of the chair first Bison said to just keep them updated on the issue.
After all is said and done, I received my replacement part and put the chair together. It is in great condition! And I can't say nothing bad about my buying experience with BisonOffice. I think they are a middleman kind of business. So I suggest when you receive your product that you video record the box opening process just to cover all you bases. I took video and pictures just to be safe and it came in handy with my warranty process through the company. Give this company a chance! They didn't disappoint me at all.

Ordered an Item vanity stool from Amazon and returned the item unopened. Bison promised to provide a refund and return shipping charges. Three weeks later was still arguing with them to return my money for an unopened package. I did not receive back my shipping charges and they deducted 20% for restocking charges. This is horrible customer service. Amazon was able to help me and I received my money back in full. I sent Amazon these reviews and websites to black list this company. They should not be in business! Will Never order anything from Bison again!

I purchased a 31"x23" cardboard poster box and needed to return it because I needed it to be 23"x31" instead (it was wide instead of tall). To do so, they were going to charge me 20% to restock the item and I would need to pay S&H. The shipping was to cost $31.96, which meant in the end it would cost me about $20 just to get it back to them and I would have nothing to even show for it. They were unwilling to provide return shipping and basically told me "sorry about my luck... maybe you can sell it on Amazon." Very irritated and highly recommend you don't consider doing future business with them.

In 2016 I purchased a small CD player from Bison through Amazon, who have always had an excellent 30 day return policy. When I received the CD, I didn't know how to run it so, since my husband was out of town it was a few days before he tried it. It was TOTALLY DEFECTIVE! I was shocked to find out it must be returned within 7 days of delivery, a policy NO ONE EVER HAD. I was certain Amazon would correct it but NO. I was SOL. I attempted to write a review which was completely honest but Amazon refused to accept and print it. Apparently they only will accept sweet, kind positive reviews. I am still steaming about the defective player and the defective, corrupt company which sells crap and won't take responsibility for it.

I purchased 2 cabinets about a month ago. I cabinet cam with no hardware. I have requested a full set of hardware 3 times. I have never received enough hardware to complete cabinet. Each time the send hardware the only include 2 hinges. The cabinet requires 8 hinges. After several tries, I'm giving up. I will try and find a hinge that will work locally. This has been a nightmare. Had Thanksgiving for 12 people with a 1/2 finished cabinet in my dining room. DO NOT ORDER ANYTHING FROM THIS COMPANY.

Dealing with BisonOffice was one of the worst delivery experiences I have ever had. I strongly encourage not purchasing anything from BisonOffice. I purchased a couch from BisonOffice on September 27, with an expected delivery date of no later than October 12. It is November 2 and I still do not have my couch. The new delivery date is November 8. After weeks of complaining to BisonOffice, BisonOffice only refunded me $50 for this inconvenience. I told them that was not enough and they did not care. Their customer service is unresponsive and unhelpful. Their third-party partners they use to deliver items are very bad (one of them lost my couch, and the other one sent my couch to an incorrect location). I would really save yourself the headache and do not purchase anything from here.

I received a dresser from this company. It was not manufactured correctly and therefore could not be assembled correctly. I have been conversing with their call center for over 2 weeks. They refuse to refund the defective product. Terrible product and terrible customer service. I am extremely frustrated, disappointed, and annoyed. I feel that I have been scammed. *****WARNING - I BOUGHT THIS PRODUCT FROM WALMART.COM BUT IT ACTUALLY CAME FROM BISON***