BetterMe
business logo of BetterMe
BetterMe

Important Things to Know:

These tips are generated by AI, based on customer reviews from the past year

Our reviews are monitored for authenticity

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.

BetterMe Reviews Summary

Positive Highlights

  • Workouts are short, easy to follow, and fit into busy schedules.
  • The app offers a wide variety of exercises and clear instructional videos.
  • Users feel motivated and supported, with many reporting improved consistency.

Negative Highlights

  • Some workouts feel generic and lack adequate guidance or modifications.
  • Additional equipment can be pricey, and frequent emails may annoy users.
  • A few users find the content does not match the advertised intensity or results.
This summary is generated by AI, based on customer reviews from the past year

Most commonly discussed topics

The most helpful reviews behind these summaries

Dec 24, 2025

I started this app last week apprehensive about if I could actually do it. After staying faithful for the entire week, I proved to myself that i am capable of making this progress. The workouts are challenging yet easy enough to not make me feel discouraged. Along with being aware of what I am eating, I was able to see results within the first week and I could not be happier! I will be recommending this to anyone who asks me!

Aug 5, 2026

The 20 minutes every day work outs are very doable and therefore to keep up with for a longer time. If you get this in your routine it's easier every day. Staying/getting strong while getting older.

Apr 15, 2026

"After a long break from fitness, this program helped me get back into a routine safely and effectively. I feel stronger every day and my clothes are already fitting better. Great experience so far!"

Mar 23, 2026

I'm not a big fan of crowded gym. BetterMe is just perfect for that. Cozy at home and focus on myself. I'm also new to all these. So I love the small little sessions. It's very easy to follow.

Mar 15, 2026

At 73 I've never done any type of yoga. I've always depended on 'normal' exercise like walking, hiking, skiing, biking etc. But this program, with very simple moves, has shown me how out of touch I was with major muscle imbalances.

Feb 24, 2026

BetterMe has kept me accountable because I know the app knows if I miss a day. Exercises have great variety and right now are just enough for starting off.

Feb 21, 2026

It's consistent and true to not being high impact. Perfect for anyone starting out an exercise routine. Building stamina up gradually with realistic exercises so you move on later to more strenuous. Thanks!

Feb 18, 2026

I've tried using workout apps before, but I naturally gave up! This one lets me stay focused on my routine, and it's perfect for my parenting schedule!

Feb 18, 2026

The app in conjunction with the workouts helps provide focus on looking after myself during a buy time. It will be even better when my tracker arrives! 🙏😊

Feb 12, 2026

Your exercise workouts are wonderful. The Chair Yoga is especially good for keeping me limber and strong so I can keep walking and being independent without injuring myself. Have lost some pounds with the fasting plan also.

Feb 5, 2026

Overall it has been a positive experience - allowed me to stay motivated throughout your wellness journey. Navigation is simple. Flexible Workouts - variety of exercises that don't require equipment, so I can do them anywhere at any point of time.

Feb 1, 2026

Love that I am getting introduced to all the different equipment and on a learning basic level. Also, the 20 min workout leave no room for excuses. Its less than 2% of your day!

Jan 22, 2026

Since working out with this app, I am feeling more motivated, sharper, finding myself looking forward to the next workout. The various exercises and directional videos are great.

Jan 9, 2026

The workouts are pretty simple, they give a good explanation of what you should be doing. I haven't worked out in years, this was the perfect place to start

Jan 5, 2026

I like the bite size activities, they are very easy to fit into daily life. I've only been using BetterMe for 1 week so I'm not noticing the benefits yet but enjoying the experience and feels good knowing I'm doing something everyday.

Dec 15, 2025

I'm enjoying my experience so far, as the workouts are largely exactly perfect. I do wish there were modifications offered for some moves that bother my knees, but I've been able to modify on my own, hopefully correctly.

Nov 28, 2025

Im enjoying my daily little workouts its only 10 mins which suits me as due to illness i cant go to the gym so this is perfect, I'll be buying another month for sure

Nov 26, 2025

I haven't worked out since having my two kids (about 4 years). This is the first plan I have been able to follow because it's functional movement and only 15 minutes or less! I'm 2 weeks in a 7 lbs down!

Nov 19, 2025

Something clicked with this app, even though i tried many others before. I always failed at being consistent, but now thats not a problem anymore. There are many workouts to choose from, and it made working out at home so much easier.

Nov 19, 2025

The workouts are challenging enough for my level right now and I love that I can track calories, other workouts, water intake and steps. It's a lot to juggle sometimes so having it all on one app is perfect. You also can play your own music while working out, another plus!

Nov 18, 2025

I absolutely love the workouts. I am an extremely lazy person when it comes to working out, because I have very busy days at work. These exercises makes me feel more energetic and also more flexible. Amazing how my mobility is after just 2 weeks.

Nov 15, 2025

Only been a few days but the exercises seem on par with fitness level provided during quiz. Included music is nice and like the ability to turn off voice cues

Nov 12, 2025

It's not a lot of steps but it gets me energized to be more active during the day. I use hand weights while I'm doing it, too, because I'm interested in maintaining upper body strength.

Nov 7, 2025

I'm very happy to have started my fitness and weight loss journey with BetterMe. As the name says, it's truly helping me become a better version of myself day by day. Thank you, BetterMe!

Nov 6, 2025

I'm really satisfied with the BetterMe app! The workouts are easy to fit into my daily routine since they don't take much time, yet they're very effective. I can really feel my muscles working during each session, and I've already started noticing great results.Thank you BetterMe team.

Oct 26, 2025

Since starting with BetterMe and finding out what my fasting time is, together with the app making sure to drink enough water, exercise, food, etc I feel a much better person. Thank you for helping me!

Oct 25, 2025

Feeling bloated, etc. Gave BetterMe a shot and I feel great following their interment fasting schedule! There is always a positive supportive message from them!

Oct 22, 2025

I've been doing these exercises for a week now and they are easy to fit into my busy schedule. I'm looking forward to seeing the difference it will make with continued use

Oct 21, 2025

I've liked BetterMe so far. It's nice how you can also log calories and water intake for no extra cost. I haven't been doing it long enough to see change but I really enjoy the workouts!

Oct 18, 2025

The program has helped me start. I am able to do the exercises while still taking care of my baby. No equipment necessary so all you need is a little time. Core was sore from the first day, can't wait to see results in 20 days!

Oct 16, 2025

It's only day one. Bit early for a proper review. But even as an out of shape old man, I was totally surprised how the first beginner 12 minutes made me sweat. Made me keen to try to reach the full 28 days and see if all those Snapchat adds were true.

Oct 15, 2025

Love the experience so far after 3 days. Only 12-13 minutes workouts which fit into my schedule and I don't have to stress out finding time to complete it.

Oct 15, 2025

I've been trying to get back into a healthy habitual lifestyle. Glad that I can find all of that in one place with the betterme app. Meal plans, fitness help, encouraging notifications, and more to explore than just your workout plan(dance fitness classes and face yoga for a start). Love it so far. Wishing everybody the best on their journey.

Oct 15, 2025

This is honestly a great quick 20 minute burner and I feel absolutely shredded after each one of these workouts can't wait to start implementing a little bit of equipment in the next 28 day session

Oct 13, 2025

Workouts are easy and feasible. I really needed a simple way to get exercise with my busy, mainly sedentary lifestyle and this app does the job. Thank you BetterMe!

Oct 8, 2025

I've started exercising many times, but I lacked discipline. This app has helped me plan my health care, and I'm very happy about it. The user-friendly interface and intuitive controls make it a pleasure to use.

Oct 6, 2025

At first, I thought it would be impossible for an app to help me achieve my goal, but I'm seeing results in my mood, physicality, and emotional well-being.

Sep 28, 2025

I didn't know that losing weight with Better Me is so much easier. It helps cater to my needs, even when I don't really workout for the longest time. Thanks!

Sep 21, 2025

Great app, question was answered quickly. As a complete beginner so far the exercises have been doable, a few I've had to modify but hopefully in time I'd be able to do them correctly. The only thing I will say is I'd prefer if you could switch between equipment/no equipment without resetting progress.

Sep 20, 2025

I've tried a number of exercise apps before, but this one surpasses them all. The variety of workouts is outstanding – there's truly something for everyone. I love the flexibility to customise sessions, whether with or without music, warm-ups, or cool-downs. The instructions are clear, with helpful guidance on correct form, common mistakes, and useful tips. Overall, it offers excellent value for money, and I'd highly recommend it.

Sep 19, 2025

I didn't need fancy stuff, gimmicks proclaiming they'll make me thin or strong in just 1 week! Habit building is important for lifelong health, so I really appreciate the program being tailored to that. It feels achievable! I may be intimidated by intense workout and meal prep diets, but 15 minutes a day? This busy full time mom can commit to that!

Sep 9, 2025

I am just getting back to working out after being cleared post surgery. This app has very easy to follow guide and videos! It then has great progressions for people at any level of fitness!

Sep 2, 2025

Everything has been great. It's so easy to track your calories, water intake, and steps. And the workouts, even though they're short, really make you feel good!

Aug 27, 2025

The app understands what one needs and constantly improve based on feedback and answers we submit. It's just been a few days i started using this but Im loving this. Hoping to see results soon.

May 21, 2026

I am 67 and started a weight loss fitness swim routine, I have had success( lots) but with multiple joint replacements swimming was not doing enough. Two weeks into Chair Tai Chi and I feel stimulation ( and twinges) in so many other parts of my body! After a month I will get active on the meals and other offers, for now mobility is key and it's awesome

May 3, 2026

I've tried numerous fitness apps over the years, but this one truly stands out. From the moment I started using it, I was impressed by its intuitive interface and comprehensive features. The personalized workout plans are fantastic – they adapt to my fitness level and keep me challenged without feeling overwhelmed. I especially love the variety of exercises and the clear, easy-to-follow video demonstrations that ensure I'm maintaining proper form.

Mar 25, 2026

One needs to be cautious of buying programs online, but I'm really glad I pressed Pay! The information is all as described, pictures, videos, booklets, ability to track so many aspects of fitness and health. This is an amazing resource!

Feb 16, 2026

Workouts are timed, data on calories provided, they progress in degree of difficulty. Asks for feedback on appropriate level of program, love the music, I do not get bored due to switching exercises

Feb 10, 2026

The Better Me program focuses not just on healthy eating and exercise, but it also offers mental growth opportunities. The information provided supports changing your fixed thoughts about your health to a continuous learning expedience that builds resilience and confidence!

Feb 3, 2026

I am enjoying the excercise program which are short but intense. Long enough to keep me interested in exercising. Being able to do it at and in my own time is great👍

Reviews

Write a review
4.7
Reviews 28,389
5 Stars
77%
4 Stars
20%
3 Stars
2%
2 Stars
0%
1 Star
2%

California
1 review
0 helpful votes
Follow Teresa V.
Unfollow Teresa V.
Share Review
Report Review
Fraud
January 17, 2021

I cancel this site immediately there was no meal plan to download they never responded to my emails they have being taking money out of my account for several months even though I have request chase to stop payment I don't know what to do anymore

Date of experience: January 17, 2021
BetterMe S. — BetterMe Rep
over a year ago

Hello!
We apologize for this inconvenience.

Please contact us at [email protected] and we will do our best to help you.

Kind regards, Team BetterMe

Canada
1 review
10 helpful votes
Follow Karen M.
Unfollow Karen M.
Share Review
Report Review
SCAM SCAM SCAM SCAM
January 14, 2021

STAY AWAY FROM THESE FRAUDULENT CRIMINALS.
THIS APP AND THIS COMPANY IS A SCAM.

ALL RESPONSES FROM THEM ARE COMPLETELY AUTOMATED. THEIR MEAL PLAN WAS A JOKE AND DID NOT FOLLOW MY REQUESTED RESTRICTIONS (allergies and gluten and lactose free). THEY WOULD NOT RESPOND TO MY REQUEST TO CANCEL. I HAD TO CANCEL MY CREDIT CARD IN ORDER TO STOP THE UNAUTHORIZED WEEKLY PAYMENTS AND THE VISA SECURITY DEPARTMENT HAS OPENED AN INVESTIGATION ON THEM. WHAT A DESPICABLE COMPANY.

Date of experience: January 14, 2021
BetterMe S. — BetterMe Rep
over a year ago

Hello!
We are always glad to assist our customers and make their experience more pleasant.

Please reach us at [email protected] and we will see what we can do for you.

Kind regards, Team BetterMe

Nevada
1 review
11 helpful votes
Follow Olivia R.
Unfollow Olivia R.
Share Review
Report Review
COMPANY IS A SCAM!
January 14, 2021

WARNING! THIS COMPANY IS A SCAM! They bait you in with a free week and charge your card before your free trial is over. You try to cancel your subscription and no one gets back to you. I have emailed them a dozen times and just get back ticket numbers saying someone will get back to you in 24 hours and that never happens! STAY AWAY FROM THIS APP! THEY SCAM PEOPLE OUT OF YOUR MONEY AND YOU WONT GET IT BACK AND WILL BE CHARGED MULTIPLE TIMES!

Date of experience: January 14, 2021
BetterMe S. — BetterMe Rep
over a year ago

Hello!
We will gladly assist you with your request.

Please provide us with the 6-digit number of the email you have received in the auto-reply. This way we will locate your messages and get back to you shortly.

Kind regards, Team BetterMe

GB
1 review
25 helpful votes
Follow Topsy B.
Unfollow Topsy B.
Share Review
Report Review
Scam
January 14, 2021

Scam! This app will subscribe you to weekly payments, not via Google play and you won't be able to stop it unless you have to call your bank. Avoid!
Update: 2 weeks later. Still waiting for them to cancel my unauthorised subscription. Tried to cancel payments through my bank but they took payment again using different company name. God knows how many they have. My bank forwarded the case to the International Fraud team now.

Date of experience: January 14, 2021
BetterMe S. — BetterMe Rep
over a year ago

Hello there,
Thank you for your request.

There are two ways we can proceed. You can reach out to us at [email protected], or, alternatively, if you have already contacted us via email, please send us a 6-digit code from the auto-reply here.
Either way, we will be able to provide you with further assistance. Your kind understanding is appreciated.

Looking forward to hearing from you soon.

Kind regards, Team BetterMe

North Macedonia
1 review
9 helpful votes
Follow Andrej P.
Unfollow Andrej P.
Share Review
Report Review
Absolute scam! Do not use it.
January 14, 2021

I got an offer from this app for subscription for 1 week, costing 5 dollars a week. The rules apply that if you want to cancel the subscription you need to message them 24 hours before the end period to cancel, so I did message them 3 days before the first period ends. They replied but did not cancel my subscription. AFTER the first attemp I messaged them two times more... Unsuccessfully...
When the third payment came I had to call my bank and cancel my credit card... Now I wait 15 days for a new credit card. F**k you Betterme

Date of experience: January 14, 2021
BetterMe S. — BetterMe Rep
over a year ago

Hello!
We will gladly assist you with your request.

Please provide us with the 6-digit number of the email you have received in the auto-reply. This way we will locate your messages and get back to you shortly.

Kind regards, Team BetterMe

Australia
1 review
10 helpful votes
Follow Sarah H.
Unfollow Sarah H.
Share Review
Report Review
If I could give zero stars, I would.
January 13, 2021

On the face of the app and web-based platforms, BetterMe looks like a slick outfit, and might potentially be a good lifestyle management tool. However, their use of scamming techniques to recruit and keep new users is quickly sending their ratings through the floor. I came to BetterMe via a facebook ad, and a questionnaire that offered a one-off program for walking exercise based on the personal details I'd provided. The cost was US$9.99. However, as soon as I'd paid via PayPal, the confirmations showed me I'd been scammed! The one-off payment in fact signed me up to BetterMe's weekly subscription program, which I didn't want to be part of. Easy, they say, just contact us prior to 24 hours before the next billing period and we'll cancel it for you! Not that easy, in fact, as BetterMe is notorious for (a) not responding to unsubscribe requests; and (b) continuing to take subscription payments after they've told the customer the subscription has been cancelled. Many customers never even receive the plan they originally requested, let alone value for money from the unwanted subscription service. The only solution many scam-victims of BetterMe have found is to cancel the credit card / PayPal account through which the original payment was made and start from scratch - not very convenient and doesn't refund you any money already lost. A disgraceful company preying on the genuine wishes of customers to improve their health. (I am a member of the BetterMe is a Scam support group on facebook).

Date of experience: January 13, 2021
BetterMe S. — BetterMe Rep
over a year ago

Hello!
We are sorry for any inconvenience caused.

Our support team has found your inquiry. We would kindly ask you to check your email inbox.

Kind regards, Team BetterMe

Spain
1 review
0 helpful votes
Follow Marisela C.
Unfollow Marisela C.
Share Review
Report Review
Estafa total
January 13, 2021

Estafa total! Yo me inscribí por un anuncio de Facebook sin saber que el pago era semanal ( hay que leer la letra pequeña, asumo mi error) cuando me di cuenta pedí que se cancelase mi suscripción. A la semana siguiente se me volvió a cobrar y he tenido que cancelar la tarjeta con la que pagué para que no me sigan cobrando. A día de hoy sigo sin confirmación de que se me ha dado de baja y que me devuelvan el dinero cobrado indebidamente. Cuando les escribo me llegan mensajes de que me contestarán en 24hr pero al final sigo sin respuesta. Voy a denunciar al servicio al consumidor. Seguiré escribiendo hasta que me confirmen pero, vamos, ni el producto es lo que venden ni te puedes dar de baja tan fácil como sus términos y condiciones dice ni te contestan. Espero evitar con este comentario que alguien más cometa mi mismo error.

Date of experience: January 13, 2021
BetterMe S. — BetterMe Rep
over a year ago

Hola a todos,
Gracias por tu solicitud.

Hay dos formas de proceder. Puede comunicarse con nosotros en [email protected] o, alternativamente, si ya se ha comunicado con nosotros por correo electrónico, envíenos un código de 6 dígitos de la respuesta automática aquí.
De cualquier manera, podremos brindarle más ayuda. Se agradece su amable comprensión.

Espero poder oír de ti pronto.

Saludos cordiales, Team BetterMe

Australia
1 review
7 helpful votes
Follow Selena M.
Unfollow Selena M.
Share Review
Report Review
Hopless
January 13, 2021

Hopeless. Many glitches that have not been fixed after multiple requests. Don't download. It is a waste of money and time.

Date of experience: January 13, 2021
BetterMe S. — BetterMe Rep
over a year ago

Hello!
Thank you for reaching out to us.

We would be glad if you texted us at [email protected] for further assistance.

Kind regards, Team BetterMe

Mexico
1 review
0 helpful votes
Follow Yessenia E.
Unfollow Yessenia E.
Share Review
Report Review
Awfaul
January 12, 2021

I have been trying to cancel my subscrption, sent a lot of emails and none has contact me, My subscription has alreasy passed and I´m afraid of being charge.

Date of experience: January 12, 2021
BetterMe S. — BetterMe Rep
over a year ago

Hello!
We will gladly assist you with your request.

Please provide us with the 6-digit number of the email you have received in the auto-reply. This way we will locate your messages and get back to you shortly.

Kind regards, Team BetterMe

Serbia
1 review
7 helpful votes
Follow Maja G.
Unfollow Maja G.
Share Review
Report Review

I've been writing so many emails and messages, and I demanded a confirmation for the cancelation, but to no avail. I've started with it two days after I got subscribed in the first place, doing it completely impulsively and without thinking it through. Since then, they took another payment from me and they still do not answer and do not refund. I am so angry and I feel so bad - frustrated and scammed.
I really wish this will end, or else I'll try to write to people on all possible social media about them. I wrote to the bank already, of course.

Date of experience: January 12, 2021
BetterMe S. — BetterMe Rep
over a year ago

Hello there,
Thank you for your request.

There are two ways we can proceed. You can reach out to us at [email protected], or, alternatively, if you have already contacted us via email, please send us a 6-digit code from the auto-reply here.
Either way, we will be able to provide you with further assistance. Your kind understanding is appreciated.

Looking forward to hearing from you soon.

Kind regards, Team BetterMe

Canada
1 review
23 helpful votes
Follow Christiane S.
Unfollow Christiane S.
Share Review
Report Review
Scam
January 12, 2021

I installed the app, and haven't even used their gift or anything else. It was very misleading. I canceled it 2 days later, asked for a refund. No response. I just received an auto-response, but no solution. They keep charging my credit card EVERY WEEK. It was supposed to be a one-time purchase.
I am very upset, I fell for them and can only say: DO NOT USE. They are scammers. Even one star is one too many.

Date of experience: January 12, 2021
BetterMe S. — BetterMe Rep
over a year ago

Hello there,
Thank you for your request.

There are two ways we can proceed. You can reach out to us at [email protected], or, alternatively, if you have already contacted us via email, please send us a 6-digit code from the auto-reply here.
Either way, we will be able to provide you with further assistance. Your kind understanding is appreciated.

Looking forward to hearing from you soon.

Kind regards, Team BetterMe

New Zealand
1 review
17 helpful votes
Follow jennifer w.
Unfollow jennifer w.
Share Review
Report Review
WARNING - DO NOT USE!
January 11, 2021

Absolute scammers! Not only did they take out money when I had not yet confirmed the subscription - they continued to take several more payments despite numerous attempts to cancel, the first within the "free" first week. Kept getting repeated messages saying they would contact within 24 hours but no response. Have now sent many numerous emails and nothing back! Worst on line experience ever!

Date of experience: January 11, 2021
BetterMe S. — BetterMe Rep
over a year ago

Hello!
We will gladly assist you with your request.

Please provide us with the 6-digit number of the email you have received in the auto-reply. This way we will locate your messages and get back to you shortly.

Kind regards, Team BetterMe

Canada
1 review
1 helpful vote
Follow Rhonda W.
Unfollow Rhonda W.
Share Review
Report Review

Disappointed, immediately received the international charge on my credit card but no access to the app. I downloaded it and it tried to get me to sign up again.

Date of experience: January 11, 2021
BetterMe S. — BetterMe Rep
over a year ago

Hello!
We apologize for this inconvenience.

Please contact us at [email protected] and we will do our best to help you.

Kind regards, Team BetterMe

Rhode Island
1 review
3 helpful votes
Follow Holly D.
Unfollow Holly D.
Share Review
Report Review
Fraudulent
January 9, 2021

I have had similar problems as those described by the others. I thought that the service seemed sketchy after beginning to enroll, and x-ed out of the page. Later, I saw that my credit card had been charged. I wrote them the next day, informing them that I was charged but did not receive any service. They said they couldn't investigate the problem unless I gave them my account number. Of course, I didn't have an account! I explained that to them in multiple emails, but they did not respond. Then, I was charged again the following month.

This service is not legitimate. I informed my bank and they are investigating it.

Date of experience: January 9, 2021
BetterMe S. — BetterMe Rep
over a year ago

Hello!
We will gladly assist you with your request.

Please provide us with the 6-digit number of the email you have received in the auto-reply. This way we will locate your messages and get back to you shortly.

Kind regards, Team BetterMe

Canada
1 review
12 helpful votes
Follow Dan B.
Unfollow Dan B.
Share Review
Report Review
Total scam
December 9, 2020

Sane story like everyone, paid the one time (I thought fee) of 9.99 but they kept on charging me. After 2nd week I asked them to cancel but they responded once asking me, why I decided to cancel, isn't my health important. I don't care stop charging me but they continue and never replied back.

I had to call my bank and cancel my credit card, and I had to file a dispute to get some of my money back.

Total BS.

Date of experience: December 9, 2020
BetterMe S. — BetterMe Rep
over a year ago

Hello!
We apologize for this inconvenience.

Please contact us at [email protected] and we will do our best to help you.

Kind regards, Team BetterMe

California
1 review
7 helpful votes
Follow Mark A.
Unfollow Mark A.
Share Review
Report Review
Fraudulent!
December 7, 2020

I was charged double what the website advertised. In my attempt to cancel (which I did immediately after signing up) I found there is no way to do so and have had zero success with support. I've reported this fraudulent activity to my financial institution and will be following up with my Attorney General! Total BULL$#*!!

Date of experience: December 7, 2020
BetterMe S. — BetterMe Rep
over a year ago

Hello!

We are always glad to assist our customers and make their experience more pleasant.

Please reach us at [email protected] and we will see what we can do for you.

Kind regards, Team BetterMe

Nebraska
1 review
1 helpful vote
Follow Taylor J.
Unfollow Taylor J.
Share Review
Report Review
DO NOT SUBSCRIBE
December 3, 2020

You may think it sounds like a good idea. But just don't. I have sent 5 emails to try and cancel my subscription and the two replies I have gotten refuse to help me. I'm going to have to cancel my bank card just for these people to stop taking my money.

Date of experience: December 3, 2020
BetterMe S. — BetterMe Rep
over a year ago

Hello!
We will gladly assist you with your request.

Please provide us with the 6-digit number of the email you have received in the auto-reply. This way we will locate your messages and get back to you shortly.

Kind regards, Team BetterMe

Washington
1 review
9 helpful votes
Follow Valentina S.
Unfollow Valentina S.
Share Review
Report Review
Scam!
December 2, 2020

I tried the 1 week trial... decided it wasn't for me. 2 days before the trial was over. They still charged me $29.99 from my account. Can't get intouch with ANYONE. Its all bull$#*!!

Date of experience: December 2, 2020
BetterMe S. — BetterMe Rep
over a year ago

Hello!
Thank you for letting us know about that.

Please contact us at [email protected] so that we could have a closer look at this issue and find a proper solution for you.

Kind regards, Team BetterMe

South Africa
1 review
29 helpful votes
Follow Karen L.
Unfollow Karen L.
Share Review
Report Review
TOTALLY MISLEADING SCAM
November 26, 2020

They promise a month free trial, and then take your money. Never got to download app or do the trial.
Basically stole money from me. Have no job due to Covid and they took the last.
Cannot reach anyone. Please stay away from this site. If I help just 1 person I will be happy.
Scumbags like this should not flourish and rip us off!

Date of experience: November 26, 2020
BetterMe S. — BetterMe Rep
over a year ago

Hello!

Please provide us with the 6-digit number of the email you have received in the auto-reply.
This way we will locate your messages and get back to you shortly.

Kind regards, Team BetterMe

New York
1 review
22 helpful votes
Follow Jo L.
Unfollow Jo L.
Share Review
Report Review
Tricky Little Bait and Switch aka SCAM
November 20, 2020

I was under the impression that I was buying a one-time personalized meal plan with "over 120 recipes" for the price of $9.99, not bad, about the cost of a good cookbook. It wasn't until after I'd paid that I found out I just SUBSCRIBED to an app that charges weekly! The buttons they said to use to cancel do not exist and the recipes they did provide on the app contain several foods I said I didn't want on the plan (due to allergies, sensitivities, etc.) I emailed them and they mad sure that I knew that cancelling did not mean getting a refund. So pissed. Of course I reported the ad on Facebook, it may be too late for me, but maybe I can prevent someone else from losing money. Eggplant French toast? Ayfkm? Also, $10/wk for access app is ridiculous!

Date of experience: November 20, 2020
BetterMe S. — BetterMe Rep
over a year ago

Hello!
Thank you for reaching out to us.

We would be glad if you texted us at [email protected] for further assistance.

Kind regards, Team BetterMe