BetterMe
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BetterMe

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BetterMe Reviews Summary

Positive Highlights

  • Workouts are short, easy to follow, and fit into busy schedules.
  • The app offers a wide variety of exercises and clear instructional videos.
  • Users feel motivated and supported, with many reporting improved consistency.

Negative Highlights

  • Some workouts feel generic and lack adequate guidance or modifications.
  • Additional equipment can be pricey, and frequent emails may annoy users.
  • A few users find the content does not match the advertised intensity or results.
This summary is generated by AI, based on customer reviews from the past year

Most commonly discussed topics

The most helpful reviews behind these summaries

Dec 24, 2025

I started this app last week apprehensive about if I could actually do it. After staying faithful for the entire week, I proved to myself that i am capable of making this progress. The workouts are challenging yet easy enough to not make me feel discouraged. Along with being aware of what I am eating, I was able to see results within the first week and I could not be happier! I will be recommending this to anyone who asks me!

Aug 5, 2026

The 20 minutes every day work outs are very doable and therefore to keep up with for a longer time. If you get this in your routine it's easier every day. Staying/getting strong while getting older.

Apr 15, 2026

"After a long break from fitness, this program helped me get back into a routine safely and effectively. I feel stronger every day and my clothes are already fitting better. Great experience so far!"

Mar 23, 2026

I'm not a big fan of crowded gym. BetterMe is just perfect for that. Cozy at home and focus on myself. I'm also new to all these. So I love the small little sessions. It's very easy to follow.

Mar 15, 2026

At 73 I've never done any type of yoga. I've always depended on 'normal' exercise like walking, hiking, skiing, biking etc. But this program, with very simple moves, has shown me how out of touch I was with major muscle imbalances.

Feb 24, 2026

BetterMe has kept me accountable because I know the app knows if I miss a day. Exercises have great variety and right now are just enough for starting off.

Feb 21, 2026

It's consistent and true to not being high impact. Perfect for anyone starting out an exercise routine. Building stamina up gradually with realistic exercises so you move on later to more strenuous. Thanks!

Feb 18, 2026

I've tried using workout apps before, but I naturally gave up! This one lets me stay focused on my routine, and it's perfect for my parenting schedule!

Feb 18, 2026

The app in conjunction with the workouts helps provide focus on looking after myself during a buy time. It will be even better when my tracker arrives! 🙏😊

Feb 12, 2026

Your exercise workouts are wonderful. The Chair Yoga is especially good for keeping me limber and strong so I can keep walking and being independent without injuring myself. Have lost some pounds with the fasting plan also.

Feb 5, 2026

Overall it has been a positive experience - allowed me to stay motivated throughout your wellness journey. Navigation is simple. Flexible Workouts - variety of exercises that don't require equipment, so I can do them anywhere at any point of time.

Feb 1, 2026

Love that I am getting introduced to all the different equipment and on a learning basic level. Also, the 20 min workout leave no room for excuses. Its less than 2% of your day!

Jan 22, 2026

Since working out with this app, I am feeling more motivated, sharper, finding myself looking forward to the next workout. The various exercises and directional videos are great.

Jan 9, 2026

The workouts are pretty simple, they give a good explanation of what you should be doing. I haven't worked out in years, this was the perfect place to start

Jan 5, 2026

I like the bite size activities, they are very easy to fit into daily life. I've only been using BetterMe for 1 week so I'm not noticing the benefits yet but enjoying the experience and feels good knowing I'm doing something everyday.

Dec 15, 2025

I'm enjoying my experience so far, as the workouts are largely exactly perfect. I do wish there were modifications offered for some moves that bother my knees, but I've been able to modify on my own, hopefully correctly.

Nov 28, 2025

Im enjoying my daily little workouts its only 10 mins which suits me as due to illness i cant go to the gym so this is perfect, I'll be buying another month for sure

Nov 26, 2025

I haven't worked out since having my two kids (about 4 years). This is the first plan I have been able to follow because it's functional movement and only 15 minutes or less! I'm 2 weeks in a 7 lbs down!

Nov 19, 2025

Something clicked with this app, even though i tried many others before. I always failed at being consistent, but now thats not a problem anymore. There are many workouts to choose from, and it made working out at home so much easier.

Nov 19, 2025

The workouts are challenging enough for my level right now and I love that I can track calories, other workouts, water intake and steps. It's a lot to juggle sometimes so having it all on one app is perfect. You also can play your own music while working out, another plus!

Nov 18, 2025

I absolutely love the workouts. I am an extremely lazy person when it comes to working out, because I have very busy days at work. These exercises makes me feel more energetic and also more flexible. Amazing how my mobility is after just 2 weeks.

Nov 15, 2025

Only been a few days but the exercises seem on par with fitness level provided during quiz. Included music is nice and like the ability to turn off voice cues

Nov 12, 2025

It's not a lot of steps but it gets me energized to be more active during the day. I use hand weights while I'm doing it, too, because I'm interested in maintaining upper body strength.

Nov 7, 2025

I'm very happy to have started my fitness and weight loss journey with BetterMe. As the name says, it's truly helping me become a better version of myself day by day. Thank you, BetterMe!

Nov 6, 2025

I'm really satisfied with the BetterMe app! The workouts are easy to fit into my daily routine since they don't take much time, yet they're very effective. I can really feel my muscles working during each session, and I've already started noticing great results.Thank you BetterMe team.

Oct 26, 2025

Since starting with BetterMe and finding out what my fasting time is, together with the app making sure to drink enough water, exercise, food, etc I feel a much better person. Thank you for helping me!

Oct 25, 2025

Feeling bloated, etc. Gave BetterMe a shot and I feel great following their interment fasting schedule! There is always a positive supportive message from them!

Oct 22, 2025

I've been doing these exercises for a week now and they are easy to fit into my busy schedule. I'm looking forward to seeing the difference it will make with continued use

Oct 21, 2025

I've liked BetterMe so far. It's nice how you can also log calories and water intake for no extra cost. I haven't been doing it long enough to see change but I really enjoy the workouts!

Oct 18, 2025

The program has helped me start. I am able to do the exercises while still taking care of my baby. No equipment necessary so all you need is a little time. Core was sore from the first day, can't wait to see results in 20 days!

Oct 16, 2025

It's only day one. Bit early for a proper review. But even as an out of shape old man, I was totally surprised how the first beginner 12 minutes made me sweat. Made me keen to try to reach the full 28 days and see if all those Snapchat adds were true.

Oct 15, 2025

Love the experience so far after 3 days. Only 12-13 minutes workouts which fit into my schedule and I don't have to stress out finding time to complete it.

Oct 15, 2025

I've been trying to get back into a healthy habitual lifestyle. Glad that I can find all of that in one place with the betterme app. Meal plans, fitness help, encouraging notifications, and more to explore than just your workout plan(dance fitness classes and face yoga for a start). Love it so far. Wishing everybody the best on their journey.

Oct 15, 2025

This is honestly a great quick 20 minute burner and I feel absolutely shredded after each one of these workouts can't wait to start implementing a little bit of equipment in the next 28 day session

Oct 13, 2025

Workouts are easy and feasible. I really needed a simple way to get exercise with my busy, mainly sedentary lifestyle and this app does the job. Thank you BetterMe!

Oct 8, 2025

I've started exercising many times, but I lacked discipline. This app has helped me plan my health care, and I'm very happy about it. The user-friendly interface and intuitive controls make it a pleasure to use.

Oct 6, 2025

At first, I thought it would be impossible for an app to help me achieve my goal, but I'm seeing results in my mood, physicality, and emotional well-being.

Sep 28, 2025

I didn't know that losing weight with Better Me is so much easier. It helps cater to my needs, even when I don't really workout for the longest time. Thanks!

Sep 21, 2025

Great app, question was answered quickly. As a complete beginner so far the exercises have been doable, a few I've had to modify but hopefully in time I'd be able to do them correctly. The only thing I will say is I'd prefer if you could switch between equipment/no equipment without resetting progress.

Sep 20, 2025

I've tried a number of exercise apps before, but this one surpasses them all. The variety of workouts is outstanding – there's truly something for everyone. I love the flexibility to customise sessions, whether with or without music, warm-ups, or cool-downs. The instructions are clear, with helpful guidance on correct form, common mistakes, and useful tips. Overall, it offers excellent value for money, and I'd highly recommend it.

Sep 19, 2025

I didn't need fancy stuff, gimmicks proclaiming they'll make me thin or strong in just 1 week! Habit building is important for lifelong health, so I really appreciate the program being tailored to that. It feels achievable! I may be intimidated by intense workout and meal prep diets, but 15 minutes a day? This busy full time mom can commit to that!

Sep 9, 2025

I am just getting back to working out after being cleared post surgery. This app has very easy to follow guide and videos! It then has great progressions for people at any level of fitness!

Sep 2, 2025

Everything has been great. It's so easy to track your calories, water intake, and steps. And the workouts, even though they're short, really make you feel good!

Aug 27, 2025

The app understands what one needs and constantly improve based on feedback and answers we submit. It's just been a few days i started using this but Im loving this. Hoping to see results soon.

May 21, 2026

I am 67 and started a weight loss fitness swim routine, I have had success( lots) but with multiple joint replacements swimming was not doing enough. Two weeks into Chair Tai Chi and I feel stimulation ( and twinges) in so many other parts of my body! After a month I will get active on the meals and other offers, for now mobility is key and it's awesome

May 3, 2026

I've tried numerous fitness apps over the years, but this one truly stands out. From the moment I started using it, I was impressed by its intuitive interface and comprehensive features. The personalized workout plans are fantastic – they adapt to my fitness level and keep me challenged without feeling overwhelmed. I especially love the variety of exercises and the clear, easy-to-follow video demonstrations that ensure I'm maintaining proper form.

Mar 25, 2026

One needs to be cautious of buying programs online, but I'm really glad I pressed Pay! The information is all as described, pictures, videos, booklets, ability to track so many aspects of fitness and health. This is an amazing resource!

Feb 16, 2026

Workouts are timed, data on calories provided, they progress in degree of difficulty. Asks for feedback on appropriate level of program, love the music, I do not get bored due to switching exercises

Feb 10, 2026

The Better Me program focuses not just on healthy eating and exercise, but it also offers mental growth opportunities. The information provided supports changing your fixed thoughts about your health to a continuous learning expedience that builds resilience and confidence!

Feb 3, 2026

I am enjoying the excercise program which are short but intense. Long enough to keep me interested in exercising. Being able to do it at and in my own time is great👍

Reviews

Write a review
4.7
Reviews 28,389
5 Stars
77%
4 Stars
20%
3 Stars
2%
2 Stars
0%
1 Star
2%

New Jersey
1 review
34 helpful votes
Follow Taylor H.
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Report This Company to the FTC
April 9, 2021

This company is horrible. Multiple charges not approved by myself. They have probably taken close to $100 of my money without my consent. Customer service is zero help. Everyone--REPORT THEM TO THE FEDERAL TRADE COMMISION. I have already logged my complaint so they can investigate this fraudulent company further.

And If you're reading this Better Me the latest complaint I filed is ID#*******

Date of experience: April 9, 2021
BetterMe S. — BetterMe Rep
over a year ago

Hello, Taylor!

We’re sorry for your less than satisfactory experience and hope you will accept our sincerest apologies. Our team is always glad to assist our customers as we did in your case. Your email request was addressed and satisfied within the same day on Friday last week.

If you have any additional unresolved requests, please reach out to our support team directly at [email protected] or send us an email in the same thread (ID#1245783). Have an awesome day!

Kind Regards, Team BetterMe

New York
1 review
0 helpful votes
Follow Swamnella R.
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I purchased the product thinking that it was going to give meal plans/tips and give you details on the what when and/or how. Oh was I surprised when it was finally sent to me. The plan first off started on day two mind you I placed the order at 10PM on the same day that the plan started for me. Second the plan didn't give you any meal prep or what to buy so that you could actually follow through the plan and prep or have items in house. It is just a mess all together and a scam if you ask me. I saw what the company was offering and immediately requested cancellation only to be told that there are no refunds. With better me you better not. Also, what I find odd now is that there's nowhere to write or find reviews I wish I had done my research first. Lesson learned.

Date of experience: April 7, 2021
BetterMe S. — BetterMe Rep
over a year ago

Hello!

We're so sorry that you encountered this issue - we never want to make such a negative first impression. BetterMe offers a wide variety of recipes for you to enjoy getting fit. We adjust your personal plan to your busy schedule, preferences, and routines to help you achieve results in a convenient way, whether you have experience in cooking or none. Moreover, you can log your own recipes, track your progress by monitoring daily calorie intake and add products to a shopping list in no time.

We want to learn more about your situation and make things right. If you wouldn't mind contact us at [email protected] at your earliest convenience and mention that you left feedback on Sitejabber, or send us a 6-7-digit code from the auto-reply here. It would be greatly appreciated. We look forward to emailing with you.

Kind Regards, Team BetterMe

Canada
1 review
4 helpful votes
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Utterly disappointed never download this app don't give them your credit card information charged me weekly after I sent them a bunch of messages to cancel ignored my question tried to offer me deals which I did not want and just kept charging me do not download this app holad to go to the bank and change my card number that's how bad it got!

Date of experience: March 31, 2021
BetterMe S. — BetterMe Rep
over a year ago

Hello!

Nikola, thank you for sharing your thoughts and feedback with us. In order to clarify the situation, we would like to assure you that we have nothing to do with any scamming or fraudulent tactics.

We are disappointed to hear that you were treated in a way that was less than you deserve. This shouldn't have happened to you. We dropped the ball completely here. If you're open to it, we'd like to make this up to you. Please contact us at [email protected] as we would like to discuss this matter in further detail.

Kind Regards, Team BetterMe

Mexico
1 review
0 helpful votes
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SUPER DECEPCIONADA ES UN FRAUDE
March 18, 2021

LAS RECETAS VIENEN EN INGLÉS, MUCHOS DE LOS INGREDIENTES EN MI VIDA LOS HE COMIDO PORQUE NO SE CONSIGUEN EN MI PAÍS...
PARA ENTRENAMIENTOS PEDORROS PIDEN "ARTICULOS" SI NO NO PUEDES REALIZARLOS
ES UN FRAUDE, UNA TOMADA DE PELO. MALDITOS!
Y NO SE PUEDE CANCELAR FACILMENTE LA SUSCRIPCIÓN AUTOMATICA MENSUAL, DESGRACIADOS

Date of experience: March 18, 2021
BetterMe S. — BetterMe Rep
over a year ago

¡Hola, Melanie!

Gracias amablemente por sus sinceros comentarios.

BetterMe ofrece una amplia variedad de recetas para que disfrutes poniéndote en forma. Estamos aquí para demostrar que las comidas saludables también pueden ser deliciosas. Ajustamos su plan personal a su apretada agenda, preferencias y rutinas para ayudarlo a lograr resultados de una manera conveniente, ya sea que tenga experiencia en la cocina o ninguna.

Desafortunadamente, actualmente estamos trabajando en nuestras traducciones para que los usuarios de todo el mundo puedan disfrutar de su experiencia. Nos gustaría compensarlo. Comuníquese con nosotros en [email protected] y mencione que dejó comentarios en Sitejabber o, alternativamente, si ya se ha comunicado con nosotros por correo electrónico, envíenos un código de 6-7 dígitos de la respuesta automática aquí.

Saludos cordiales, equipo BetterMe

South Africa
1 review
0 helpful votes
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Betterme not your friend
March 8, 2021

Yes, I should've read reviews before I trusted this "company" or whatever they call themselves.
I've tried explaining why I should get a refund but maybe they are just not educated enough to understand. See, I just don't know what to do anymore, draw a picture...?. OR, they know exactly what I mean but they don't give a ****. They keep repeating the same lines in every e-mail.
If they wanted better reviews from their 'customers'... they should've been more professional and less... unprofessional...
Also, I see you keep taking money from people who stopped the subscription and even those who never subscribed... Disgusting.

I don't need no reply from your so called team. I just need people to read this and not be so trusty and dumb like I have been...

DO NOT USE THIS APP!

Date of experience: March 8, 2021
BetterMe S. — BetterMe Rep
over a year ago

Hello, Vida-Jeanne!

Thank you for sharing your thoughts and feedback with us. We are disappointed to hear that you were treated in a way that was less than you deserve. This shouldn't have happened to you. We dropped the ball completely here.
Please be kindly informed that your request has been addressed - please check your Inbox for details from our support team. We appreciate your continued patience while we were working to resolve the issue in question.

Kind Regards, Team BetterMe

Canada
2 reviews
8 helpful votes
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SCAMMERS / WORST CUSTOMER SERVICE EVER!
March 2, 2021

Please do not fall victim to this company / website / app like I did. I took a quiz on intermittent fasting and in order to get my results I had to sign up, they offer a free 30 day trial so I figured I would do that just to see my results, however something told me NOT to complete my registration so I quickly exited the process. I then noticed a pending charge on my credit card, so I emailed the company ask why I'm being charged when I didn't create an account. No one replied, I emailed about 8-10 more times and still no one has replied. I then decided to look up reviews and I've seen hundreds of negative reviews stating the same thing about this company - worst customer service and scammers. PLEASE SAVE YOURSELF AND DO NOT OPEN AN ACCOUNT OR USE THEIR APP! In the end, I had to report them as fraudulent with my bank and the better business bureau.

Date of experience: March 2, 2021
BetterMe S. — BetterMe Rep
over a year ago

Hello, Ashley!

Please be kindly informed that we have nothing to do with any scamming or fraudulent tactics. Our aim is to be as transparent as possible about subscription options while helping our esteemed users achieve their wellness goals.

Please note that our app does not take any actions without the user's approval.

We want to learn more about what happened and how we can make things right. Please, reach out to us with a request at [email protected] and mention that you left feedback on Sitejabber, or, alternatively, please send us here a 6-7-digit code from the auto-reply.
We will provide you with further assistance.

Kind regards, Team BetterMe

Oregon
1 review
1 helpful vote
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TOTAL RIP OFF
February 27, 2021

Theu charge you 19.99 for some plan, but really you have to pay another 19.99 after the 1st 19.99 to ACTUALLY get a plan. A plan that is just useless junk you can easily get for free from a simple google search.
Total scam and worst app ever.
STAY FAR AWAY!

Date of experience: February 27, 2021
BetterMe S. — BetterMe Rep
over a year ago

Hello, Jeremy!

BetterMe is an app that helps our users achieve positive changes in their bodies and maintain a healthy diet, as well as manage their time more effectively. We are sorry to hear our app did not live up to your expectations!
We are also working hard to improve both our workout & diet sections and make every customer's experience more personalized. Our existing options are of quality, designed by professional nutritionists, and your particular plan matches your personal parameters. Our team is doing their best to improve our product and provide every customer with a pleasant experience. Please help us understand what can we do to make the app usage more convenient?

Feel free to contact us at [email protected] if you have any questions or suggestions.

Kind regards, Team BetterMe

Poland
1 review
1 helpful vote
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TERRIBLE APP, DON'T INSTALL IT
February 26, 2021

I've paid for only for the plan as it turns out- I also have a meal plan added to my costs. I wrote 6 emails with a request to cancell my subscription- all of them- with no reply! MY ID ******* for the first email. I am a student, I am not happy with the app and I don't want any money to be taken from my account. TERRIBLE APP, I DON'T RECOMMEND, ITS IS SO DIFFICULT TO CANCEL. I guess they are doing it in purpose, as I've sent my first email with the question "what is my subscription" and I immidiately got the response what my subscription is and I was supprised that I have some additional stuff. I want to cancel this and not to have to deal with this awfull app anymore!

Date of experience: February 26, 2021
BetterMe S. — BetterMe Rep
over a year ago

Hello, Klaudia!

We do apologize for any inconvenience caused.
Your automatic subscription has been canceled. Also, we issued a refund as you requested. We would kindly ask you to check your email inbox to see all the details.

Kind regards, Team BetterMe.

Tennessee
1 review
0 helpful votes
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BetterMe is a money grabbing scam
February 22, 2021

Signed up without checking reviews like I normally do
Sign up for a trial one time payment. I used PayPal instead of my regular debt card. Thinking I could just not send any more payments if I didn't like the app. I was wrong. All of a sudden PayPal was sending recurring payments. I did not authorize recurring payments. It was supposed to be a 1 time payment.
Then I look up how to cancel the subscription
Easy it says. Go to iTunes and setting them to subscriptions snd cancel the one you don't want. It didn't show up as a subscription so I felt I was good and deleted the app. Only to look at my PayPal statements and they took out 2 more payments. Now I find I cancel it on PayPal not my iTunes. So I do. All of a sudden I'm directed to a link that takes me right to a cancel option. These options were not available on the app until I canceled recurring payments I didnt sign up for. It says they are supposed to make it very easy to see snd read they will keep stealing out of your account. They don't. Avoid this garbage at all cost

Date of experience: February 22, 2021
BetterMe S. — BetterMe Rep
over a year ago

Hello, Matt!

We are very sad to see you have formed a negative opinion about our app.
The payment cycle is visible upon placing an order and we are always open to any questions or requests before the purchase.
You probably have made your registration on a website and not via the App Store. That is why you couldn't cancel the subscription via the App Store directly. We have a number of people who are always ready to assist with any kind of questions and requests during the whole process as well as resolve any possible issues.

We'd like to make it up for you. Please, reach out to us with a request at [email protected] and mention, that you left feedback here.

Kind regards, Team BetterMe

Colorado
1 review
14 helpful votes
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Charged Twice for NOTHING!
February 19, 2021

It seems I've had a similar experience to a lot of these reviews. My PayPal was charged twice ($29.99 and $25.99) and I've received nothing. I downloaded the app and entered my sign-in information but it shows no record of my purchase and every time I try to use one of the features it wants to charge me again. Ridiculous. There is absolutely zero customer service. No phone number to call, and no response to messages.

Date of experience: February 19, 2021
BetterMe S. — BetterMe Rep
over a year ago

Hello!

We’re sorry for your less than satisfactory experience and hope you will accept our sincerest apologies. Our team is always glad to assist our customers. Can you please reach out to our support team directly at [email protected] or just send us a 6(7)-digit code you received in auto-reply? We would be happy to take a look and help troubleshoot. Will be waiting for your email! Have an awesome day!

Kind Regards, Team BetterMe

New Zealand
1 review
0 helpful votes
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Thieves!
February 14, 2021

I do not recommend this app at all. At first, I thought it was only one-off charge. Only to find out, it is weekly payment on the receipt. I asked for a cancellation right away and they said they will look into it within a few days. I haven't heard from BetterMe since and surprisingly I was charged for the same amount the following week. I again asked for a cancellation which was responded with an apology. Apology accepted but all I want you is to cancel my subscription, thats it! This is very frustrating. You left me no choice but to leave a bad review which could have been avoided if you cancelled my subscriotion right away. I am still waiting for it to be cancelled. Please don't wait until I will be charged for the 3rd time for an app that I haven't used at all.

Date of experience: February 14, 2021
BetterMe S. — BetterMe Rep
over a year ago

Hello, Ailene!

Thank you for sharing your thoughts and feedback with us. We are disappointed to hear that you were treated in a way that was less than you deserve. This shouldn't have happened to you. We dropped the ball completely here.

If you're open to it, we'd like to make this up to you. For the quickest resolution, we would request you to provide us with the 6-7-digit number of the email you received in the automatic reply. Our team will do their best to help you! We hope to have this resolved as soon as possible.

Kind Regards, Team BetterMe

AE
2 reviews
3 helpful votes
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I trusted you a lot, why are you cheating customers. I really thought of recommending your website to several other friends but you have disappointed me.
I have confirmed my cancellation of subscription on feb 8th. However I have not received my refund nor I have received a reply from your end. Kindly respond! What is the update on my refund?

Date of experience: February 13, 2021
BetterMe S. — BetterMe Rep
over a year ago

Hello!

We would like to apologize for your negative experience with us. We are disappointed to hear that you were treated in a way that was less than you deserve. This shouldn't have happened to you.
Unfortunately, we were experiencing a high volume of support requests. Currently, we have already broadened our support team, so, there should be no delays now.

We have already replied to your email and issued a refund. Please let us know if there is anything we can help you with.

Kind regards, Team BetterMe

North Carolina
1 review
10 helpful votes
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I am really shocked about the way you are scammed into a subscription by Better.Me without ever registering for or even being aware of it. I thought I would purchase ONE meal plan (which was actually advertised), but all I got was a charge on my PayPal account and an email telling me that I should register and download the app. So I actually got NOTHING for repeated payments, as I did never agree to nor wanted a subscription. This is not how a renowned company does its business. I will involve a lawyer, if necessary, to get the fraudulent charges refunded.

Date of experience: February 13, 2021
BetterMe S. — BetterMe Rep
over a year ago

Hello, Tatyana!

Thank you for your feedback! We are very disappointed to hear about your experience. This does not come anywhere near our standards of service. Please email us at [email protected] as we would like to discuss this matter in further detail. We hope you reach out as we take your input with serious consideration. We hope you have a lovely day and we look forward to hearing from you.

Kind Regards, Team BetterMe

Australia
1 review
3 helpful votes
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Had to cancel my card!
February 11, 2021

They stole thousands from me and no way to cancel your subscription! Thieves! I cannot believe that they get away with this, I've written to Apple now to get their app cancelled, this should not be possible in 2021!

Date of experience: February 11, 2021
BetterMe S. — BetterMe Rep
over a year ago

Hello!

Thank you for sharing your thoughts and feedback with us. We are disappointed to hear that you were treated in a way that was less than you deserve. This shouldn't have happened to you. We dropped the ball completely here. If you're open to it, we'd like to make this up to you. Please contact us at [email protected] as we would like to discuss this matter in further detail.

Kind Regards, Team BetterMe

Slovakia
1 review
5 helpful votes
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Scammer web subscription
February 11, 2021

I wrote them multiple times to cancel my subscription, because u cant cancel if You signed through web. They are giving me stupid proposals like 3 months free period and are not willing to unsuscribe. I hope bank will help me other wise i would have to deactivate my card. Greedy idiots

Date of experience: February 11, 2021
BetterMe S. — BetterMe Rep
over a year ago

Hello!

We can see how frustrating it must have been for you.We do our best satisfying our clients' needs! Would you kindly reply to this review with the 6-7- digit number of your e-mail? We will try to fix it straight away! Will be waiting for your reply!

Kind Regards, Team BetterMe

France
1 review
0 helpful votes
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Scamming people into weekly subscriptions
February 10, 2021

The advertising is very misleading and makes the users believe they are making a one time purchase, when in reality it is a weekly subscription.
Also cancelling a subscription is very difficult.

Date of experience: February 10, 2021
BetterMe S. — BetterMe Rep
over a year ago

Hello!

Please accept our apologies for any inconvenience caused. We would kindly ask you to contact us at [email protected]. Our support team will gladly assist you!

Kind Regards, Team BetterMe

Ireland
1 review
1 helpful vote
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Horrible & Scam
February 9, 2021

I have asked customer support over and over for a refund. No reply or whatsoever. In a matter of not even 30 days I have been charged 80€ without even knowing. I dont recommend it.

Date of experience: February 9, 2021
BetterMe S. — BetterMe Rep
over a year ago

Hello, Viorica!

We can see how frustrating it must have been for you. We do our best to satisfy our clients' needs! Would you kindly reply to this review with the 6-7-digit number of your e-mail? We will try to fix it straight away! Will be waiting for your reply!

Kind Regards, Team BetterMe

Singapore
1 review
2 helpful votes
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Clickbait Money Scam
February 9, 2021

This app is a scam to take your money. They lured me in with a supposed "one-off" payment of US$9.99 for a one month challenge. Within a week they were charging $9.99 PER WEEK to my credit card. One week they even charged me twice. It's difficult to get them to stop.

They are making millions of dollars from making fake charges to credit cards, knowing most people wont follow it up. I strongly recommend everyone report them to the US Government so they can be fined. Google " Internet Crime Complaint Center" and submit your complaint. Lets get them fined for the millions they are scamming.

Date of experience: February 9, 2021
BetterMe S. — BetterMe Rep
over a year ago

Hello, Matthew!

We would like to apologize for your negative experience with us. We would like to learn more about your situation and make things right. If you wouldn't mind contact us at [email protected] at your earliest convenience, it would be greatly appreciated. We look forward to emailing with you.

Kind Regards, Team BetterMe

Canada
1 review
4 helpful votes
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FRAUD
February 7, 2021

I am currently having issues with this app continually charging my account and refusing to give me assistance or cancel my subscription. I honestly think this app should be taken off the App Store. Overall it's not even a good application.

Date of experience: February 7, 2021
BetterMe S. — BetterMe Rep
over a year ago

Hello, David!

We are always glad to assist our customers and make their experience more pleasant.
There are two ways we can proceed. You can reach out to us with a request at [email protected], or, alternatively, if you have already contacted us via email, please send us a 6-digit code from the auto-reply here.
Either way, we will be able to provide you with further assistance.

Kind regards, Team BetterMe

Illinois
1 review
26 helpful votes
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SAME AS EVERYONE ELSE SCAMMERS
February 3, 2021

I have sent in 4 different emails for refunds. One email I did get answer at least to cancel my subscription. Which by the way I too didn't agree too. Now once again I got another charge, no refund and no response. Horrible customer service, very misleading, scammers. Do not give out your information to this company, or you too will fall victim to this company!

Date of experience: February 3, 2021
BetterMe S. — BetterMe Rep
over a year ago

Hello!
Please accept our sincere apologies for the prolonged wait.

Your automatic subscription has been canceled. We would kindly ask you to check your email inbox to see all the details.

Kind regards, Team BetterMe