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From the business
Since 2017, we have been on a mission to create a healthier world for everyone, regardless of age, sex, physical ability, or background. Our goal is to make a healthy lifestyle accessible to everyone so they can achieve long-term health benefits. Recognizing the lack of Diversity, Equity, and Inclusion in the market, we strive to eliminate barriers to well-being and self-esteem.
BetterMe Reviews Summary
Overall, the company has garnered a positive reputation for its user-friendly app that effectively supports home workouts and wellness routines. Customers appreciate the program's simplicity, customization options, and motivational content, which help make fitness accessible and enjoyable. However, some users have noted inconsistencies between workout instructions and video content, indicating a need for improved quality control. Despite these concerns, the general sentiment reflects satisfaction with the app's ability to inspire commitment and facilitate healthier lifestyles, positioning the company as a valuable resource for individuals seeking fitness solutions.
This summary is generated by AI, based on text from customer reviews
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If I could give a 0 rating I would.
App not what I expected at all. I cancelled my subscription before the automatic renewal.
They still deducted funds from my account. When I queried this they responded with a cancellation confirmation but no response on my refunds.
I've tried all contact details I could find but am getting no response. Even referred a complaint to their CEO however still no response
I did no subscription on the app yet they keep deducting money on my Apple Payevery week. Worst app ever
Hello! Thank you for your feedback.
Please kindly note that each user is billed according to the subscription plan they choose. And to avoid any further renewals, it's necessary to cancel the subscription beforehand.
We have also reached you via email, kindly check your inbox.
Kind regards, team BetterMe
After payment downloaded the app it refuse to open I cancel and let them know the app was not downloading properly or not working either way it did not open for me I cancel it they have been double billing me for the past 4 months Sep 22,2023 BetterMe H 19.99_V 19.99
Sep 22,2023 BetterMe H 42.84_V 42.84
Hello! Thank you for letting us know about that.
Please contact us at [email protected] so that we can have a closer look at this issue and find a proper solution for you. Alternatively, you can provide a 7-digit ID number of your automated email here as an updated review reply.
Looking forward to your reply.
Kind regards, Team BetterMe
I made a request since January to Unsubscribe me and I also tried to do it myself but apparently it didn't work as my card is still being charged. There has been a total neglect to my request. I should be able to cancel without so much complications if they really do care. I do not recommend BetterMe to anyone, due to the total neglect and for not being transparent with cancelation procedures. It should be as easy just as for registration.
Hello.
We apologize if your email remained without a reply. Let's try to fix it together. For a faster resolution, you can email us directly at [email protected]. Alternatively, you can provide a 7-digit ID number of your automated email here as an updated review reply. We will find your previous emails and help you sort it all out.
Kind regards, team BetterMe
Scammers,I unsubscribe one month ago and today i found out they took 185.56 from my bank accounts, untrusted app
Hello! Thank you for your feedback.
A successfully canceled subscription is unable to be renewed due to a number of factors and the permanent nature of the cancelation process. To better understand what happened, we would be grateful for your direct reply at [email protected]. This way, we will find your account, analyze the details and provide further clarification as well as a resolution.
Kind regards, team BetterMe
The app would save my information for a couple of days and then my info would disappear. This happen 3 times. I tried multiple times to contact customer service and they never contacted me back. Now that I have threaten to call BBB they are reaching back to me to and "attempting" to correct my issue. BetterMe app needs to have better customer service that understand customer needs! By the way, they still charged me $149 after no use of the app for almost 4 weeks.
Hello. Thank you for sharing the details of the situation.
Let us check all the details and assist you properly. Unfortunately, we did not find an email request from you. Please provide us with the 7-digit ID number of your email as an updated reply to this review. And we will get back to you shortly.
Kind regards, team BetterMe
As soon as I completed the online payment they tried to sell me other products to do the same thing, which would imply that what I have just paid for doesn't work.
Since completing the payment I have heard nothing absolutely nothing. They take your money and disappear.
Hello! Thank you for your feedback.
After the payment on a website, each user creates a BetterMe account with a password. Once the app is installed, one will need to just log into this account for the app to recognize your paid subscription.
There is no need to pay for anything else. We will gladly help you at [email protected] and also provide you with advice on app usage.
Kind regards, team BetterMe
Omg…just noticed it my account that has been subscribed on this i dont know when but, in my account see it from September thats the only i can open in my account, but know since I subscribed them…i dont know this i never open o used there account because i dont know this …today they deduct me without my knowing $139.99+42 and course me a lot without knowing this kind of stuff….i want my money back every thing you charged in my account…
Hello! Thank you for your feedback.
Please be informed that all our plans are based on a subscription. Each user is billed according to the subscription plan they choose. And to avoid any further renewals, it's necessary to cancel the subscription beforehand.
As we can see your issue was solved by our BetterMe team. Please let us know if there is anything we can help you with.
Kind regards, team BetterMe
I received the email regarding there service and I was interested and sign for basic one a they withdrawn the money from my card later I send the my multiple request how it will work but no reply. So I gave up thinking I made a mistake and I will not trust any sites but suddenly after 6 months I received the message from my debit card that betterme $550 amount got rejected so I checked my bank as for online I don't keep much balance in my card so it was $450 in my card so I checked the amount was there but after 10 mins I received another message that better me $426 transition is successful and I checked they withdrawn $426 with my approval.
This website if fraud please be careful with this kind of scam big scammer.
Hello! Thank you for your feedback.
Sounds like you weren't aware your plan was a subscription. However, all the details are displayed on the checkout page. We also send a confirmation email to users after the purchase. And it's necessary to cancel the subscription if you decide not to continue.
We have also reached you via email, kindly check your inbox.
Kind regards, team BetterMe
I'm so disappointed that I subscribed to this site! Anyway, total scam. Paid the first months reduced fee and received nothing at all. I sent over 20 emails and received 1 back which was to fob me off. I have since reported them as Fraud with my bank and have put a block on them. However, because they are "crafty" in the words of my Bank, they slightly change their name each month when they take their subscription, so you have to go through the whole clawback process. So far they've used BetterMe App - Pil and lately BetterMe Keto App Nicosia CY. They've just taken £37.19 without authorisation. I've been refunded from my bank, but it's been a nightmare. You cannot unsubscribe because you don't (in my case) receive the app, and because it's a subscription, the bank cannot do anything other than to put a block on the company name which in itself is difficult as they change it. Total scam app located in Russia apparently! Anyway, stay well clear from this and others of a similar style of advertising under different names. Everytime I see an ad I check it out and if it's BetterMe I leave negative comments to warn people so they don't lose money too.!
Hello!
Please be kindly informed that we have nothing to do with any scamming or fraudulent tactics. Our aim is to be as transparent as possible about subscription options while helping our esteemed users achieve their wellness goals.
Please note that our app does not take any actions without the user's approval. The payment cycle is visible upon placing an order. It's necessary to stop the subscription to avoid its renewal.
As we can see our team has already provided you further information and a solution via email. Please let us know if there is anything we can help you with.
Kind regards, team BetterMe
The app worked great for the first month but at the beginning of the next month (after I got billed for the next month, I got logged out and none of my PWs and email ID worked. I wrote many emails/ messages to the tech support at Better Me but sadly they never responded back. I finally cancelled the subscription but as my card is already been charged for this month, I have a paid month but I am unable to use it!
Very disappointed!
Hello!
Thank you for your kind feedback.
Please accept our apologies for the delayed answer. Limited resources and a high volume of requests push us over the physical limits to answer everyone in time.
Still, we never leave any request unanswered or unresolved, and we are always happy to be of your service.
Please check your inbox and reply when you have a spare minute
We are happy to be of your help.
Kind regards, Team BetterMe
I had $30.99 taken from my bank account. Was supposed to be $15! I've tried to cancel through website, app, and Apple ID. I can't find the subscription on my Apple ID and there is NO WHERE to cancel on app. I have emailed and tried to get a refund and help cancelling to no avail. I want this cancelled ASAP and I want a refund. No excuses!
Hello!
Thank you for contacting us.
All the subscription information, including the billing cycle, trial, post-trial price, renewal conditions, etc., are mentioned before the purchase (plan selection page and checkout page) and after the purchase (payment confirmation e-mail).
The subscription renewal can be canceled manually at any time via the BetterMe app > More > Manage subscription or via the company's web resources (https://app.betterme.world/login > Account > Subscriptions).
Please email us at [email protected] or send us a 7-digit ID number from the auto-reply here.
Our team would be happy to help you with your request and find a suitable solution for you.
We hope you reach out as we take your input with serious consideration.
Looking forward to your reply.
Kind regards, Team BetterMe.
Like others, I cannot cancel my account. I felt app was lackluster and I just want this closed. I feel I need to cancel a credit card now! No phone # to call, just repeated emails from me. How do I stop the madness?
Hello!
Thank you for your feedback.
The subscription renewal can be canceled manually at any time via the BetterMe app > More > Manage subscription or via the company's web resources (https://app.betterme.world/login > Account > Subscriptions).
Please reach us at [email protected] and provide us with a screenshot of your review.
We will be happy to assist you.
Kind regards, Team BetterMe
My bank account was hacked. This company has taken 2 payments of nearly £100. I wouldn't use this company as I am a disabled wheelchair user. Won't reply to emails. At my whits end. PLEASE BE CAREFUL.
Hello!
BetterMe is an honest and respectful company, so our services can't be purchased without the direct user's initiation, approval, and confirmation.
Our main goal here at BetterMe is to create a product that serves everyone, and one of our core values is inclusion and diversity. We personalize our content for different groups to make a healthy lifestyle as inclusive as possible.
With this goal in mind, we are privileged to offer the Prenatal Yoga program, Wheelchair user workouts, the workout program for Older Adults, Family workouts, as well as the Body Positivity challenge.
Moreover, you can check our other challenges to see more diverse and inclusive content.
We never leave any request unanswered or unresolved, and we are always happy to be of your service.
Please reach us at [email protected] and provide us with a screenshot of your review.
Kind regards, Team BetterMe
Purchased 3 months to try app out. It didn't work. I contacted them thru email at least 3x maybe more. They initially responded acting like they were going to fix the app or credit me after providing them with proof of payment, I sent it and then no reply. I reached out two more times only to be ignored. They clearly led me on for 2 months knowing that Apple apparently only had a 60 day refund policy and they'd be off the hook.
Hello!
Thank you for your feedback.
We are always happy to be of help, but due to the rapidly increased interest in our services, we've faced an overwhelming amount of requests coming to us, which caused major delays in request processing.
Still, we never leave any request unanswered or unresolved, and we are always happy to be of your service.
Please reach us directly at [email protected] and provide us with a screenshot of your review.
We will be happy to be of your help.
Kind regards, Team BetterMe
I started to join and I put my card info in and thought girl what are you doing you don't have time for this and never ordered a membership or anything they stole my info as and charged my card today! Free other reviews they are theives and liars. Don't even look at the app.
Hello!
The only way to purchase BetterMe is to explicitly input your payment details and confirm the purchase.
No payment for BetterMe services can be processed without the user's explicit initiation and confirmation.
Please reach us directly at [email protected] and provide us with a screenshot of your review.
We will be happy to be of your help.
Kind regards, Team BetterMe
I cancelled my subscription and yet they continue to charge me. If you look into BetterMe they've made it almost impossible to see your billing information and they make it impossible to cancel. Stay away.
Hello!
All the subscription and billing information, including the billing cycle, trial, post-trial price, renewal conditions, etc., are mentioned before the purchase (plan selection page and checkout page) and after the purchase (payment confirmation e-mail).
Whatever BetterMe product you choose to go with, all of the information on our checkout pages is visible, both on large and small screens. We have structured the page with the belief that our customers read through all the information at the checkout.
All the BetterMe checkout pages are built in accordance with the standards of e-commerce. Our page content follows current laws and regulations and is in no way meant to mislead.
We want our customers to be aware of all the terms and conditions before they make a decision and proceed with the purchase. We take responsibility to clearly state the details, and we highly advise our users to take theirs to thoroughly check the terms of the contract they commit to.
The subscription renewal can be canceled manually at any time via the BetterMe app > More > Manage subscription or via the company's web resources (https://app.betterme.world/login > Account > Subscriptions).
Please reach us directly at [email protected] and provide us with a screenshot of your review.
We will be happy to be of your help.
Kind regards, Team BetterMe
I took 1:1 coaching package with the band. I'm getting no response when I will get my band as well as I don't see any coach contacting me for the coaching program. I have been trying texting them but no response.
Greetings!
Thank you for your feedback.
We appreciate your patience, as it may have taken us a while to connect with you. We currently experience more requests than usual, and we’re grateful for your understanding.
We never leave any request unanswered or unresolved, and we are always happy to be of your service.
We aim to deliver your purchase as fast as possible. We ensure that your order will arrive within 14-23 business days.
Once your order is shipped, you will receive a tracking number via email.
To find the 1-on-1 coaching service, please open the BetterMe app. Then tap a Chat icon in the top right corner. There, you will be able to start a conversation with your coach.
Please reach us directly at [email protected] and provide us with a screenshot of your review.
We will be happy to be of your help.
Kind regards, Team BetterMe
Sent an email to them 8 days ago and another email 3 days ago with a serious concern, they NEVER bother answering. Will not continue using them (I never got to use it since I hurt my back badly)
Hello!
Please accept our apologies for the delayed answer. Limited resources and a high volume of requests are pushing us over the physical limits to answer everyone in time.
Still, we never leave any request unanswered or unresolved, and we are always happy to be of your service.
Please reach us directly at [email protected] and provide us with a screenshot of your review.
We will be happy to be of your help.
Kind regards, Team BetterMe
I tried the app at a discounted rate. Was charged twice. I sent an email and no response. Then I was charged again and again and still no response to my emails. I just sent another email today. BBB is going to be contacted.
Hello!
We appreciate your patience, as it may have taken us a while to connect with you. We currently experience more requests than usual, and we’re grateful for your understanding.
You most likely see two different payments because you have chosen additional features to be added to your personal plan. We would like you to know that our product’s purchase can only be initiated with the user’s explicit approval.
No steps can be taken without your direct permission.
BetterMe is a subscription-based product.
Each user is getting a subscription and billed only according to its terms. All the subscription information, including the billing cycle, trial, post-trial price, renewal conditions, etc., are mentioned before the purchase (plan selection page and checkout page) and after the purchase (payment confirmation e-mail).
Please reach us directly at [email protected] and provide us with a screenshot of your review.
We will be happy to be of your help.
Kind regards, Team BetterMe
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello! Thank you for your feedback.
A successfully canceled subscription is unable to be renewed due to a number of factors and the permanent nature of the cancelation process.
We appreciate your patience as it may have taken us a while to connect with you. As we can see your issue was successfully checked and solved by our BetterMe team. Please check your inbox and let us know if there is anything we can help you with.
Kind regards, team BetterMe