BerrylookReviews 1,315

I ordered dress from this online shop and got email about confirmation. They say they'll send 7-15 busness days and send automatically email about shipping information but didn't get any email after 15 days I emailed them. They said Sorry, already sent orders but for some reason didn't send shipping information. They gave me tracking number after I asked. So, I said ok. And I tried to track my package but it was too late UPS returned to sender that package. I emailed them about situation, asked resend my order. But they wanted me to pay for shipping. Excuse me it is they are falt they didn't have me any information about shipping I couldn't get my order because of them. And I asked my my back they said they can't. Since that day I tried to contact with them keep emailing but they are NOT REPLY.

First and foremost the quality of the clothes wasn't great. The sizes are absolute nonsense; how can a size L fit me on one top and a size XXXL on another? Surely there should be some regulated standard. I decided to return two tops and couldn't figure out how to do this since no information is given on the website. I then contacted Berrylook for some help, explicity stating "would like a return NOT exchange" providing my order number and everything. They purposely procrastinated such that my concern would become irrelavant and I would not be able to return the clothes. The bureaucracy was ridiculous and intentional. I eventually gave up and am now stuff with four horrible tops. I'm not one to bash a company for no reason but the craftiness has angered me. Even if they had helped me with a smooth return I would be much happier.

I received my multiple of items within a timely fashion given the world we are living in at the moment. The pictures they use to advertise the garments on their website are nothing like the actual garment you receive. I am wanting to return the items but they have refused to tell me their address so I can return them instead they are wanting pictures of the individual items hanging & from different angles. This fulfills no purpose as they can see what ive ordered and the date that Ive recieved my items the are brand new with tags on. I WILL NOT BE RECOMMENDING THIS WEBSITE TOO ANYONE AS IT IS VERY UN HELPFUL IN RETURNING OF THEIR PRODUCTS

I am now 64 emails in 15 months to Berrylook trying to get my refund for 3 dresses - sizes are tiny 2XL = Small - very poor quality - dont return items they will get lost in post? I agreed to 50% refund then a 35% refund then got nothing - then they offered a coupon but I then have to pay postage - but still nothing - every email is from a different name / person - company behaviour has been unscrupulous, underhanded, dishonest, unprincipled, immoral, deceitful, unethical, false-hearted, disreputable, dishonourable, crooked, shady, dodgy, shonky and not behaving according to what is morally right and fair.

If your experience was as bad as mine,
Consider reporting them to Federal Trade Commission so they can start an investigation in this co isn't and hopefully ban the sales they are currently able to make to consumers like us.
I ordered clothes for an extended overseas trip and before I ever ordered i asked to ensure that expedited shipping would have the items to me before I left for the trip. They responded saying if it took longer than 15 I would be refunded. ( see email in picture). So I paid the exorbitant $60 shipping fee (on $100 worth of clothes) and wouldn't you know it, it indeed took too long to arrive and I couldn't take them with me on my trip. So, I asked for the refund for the shipping as promised- they refused. You. I investigation on my end, I found out they were shipped standard service not expedited and they pocketed the money for the service. NOT OKAY!
Moreover, of the 4 items I ordered, I only received 2 of them. The other two items never arrived even though Berrylook Insists all 4 items were delivered. The two items I did receive were a joke, one of them literally had no seams on the end of the sleeves, neckline or waistline. It was just straight cut material. What. The. Actual. F@$k?
All of these things seriously ticked me off, but none of them half as infuriating as trying to get in contact with them. They online contact form doesn't actually work (Deliberately, I suspect) and the emails I received back just parrot the same generic BS over and over. They just keep sending tacking information and never bother to read what I actual say in the email. What's even worse is you can't email with the same person, so every time you try and respond to the last email a new person responds having no idea what is going on!

At this point it's now become what my husband refers to as "the Berrylook thing". Everyday, I now compose and email requesting the please resolve the issue. I have sent 87 emails to them and it appears they are obligated to always reply, even if it's a generic (very poorly translated) response... usually blaming the post office.
I included a couple of the emails below; including the one where they tell me they can refund the money if it takes more than 15 days. Also the one where they ask me to send documented proof I did not receive my parcel by taking a picture including the stamp from the post office?!?! How so that even possible?
Please save your money for ANY other company, and if you already had a similar experience to what I wrote above. PLEASE REPORT THEM so they can be shut down.
Worst experience I have ever had as a consumer with any company, ever, period.