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Berrylook Reviews Summary
The overall reputation of Berrylook is significantly marred by consistent customer dissatisfaction regarding product quality and customer service. Customers frequently report receiving items that do not match their orders, often citing poor construction and sizing issues. Delays in shipping and a lack of responsive customer support for returns exacerbate frustrations, with many feeling misled by the company's claims. While a few positive experiences were noted, they are overshadowed by a prevailing sentiment of disappointment and distrust, leading customers to advise others against making purchases from this company.
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Terrible experience. Took my money without any contact to return. Goods arrived horribly late and now no reply to try and return goods.
Scammed! Order with caution
Ordered 12/17/2018. As of today no shipping confirmation. Only emails stating order is processing. When you do write customer service, response if from a different company pipidress.com with no way to respond to emails. I am calling my credit card company today to have payment reversed - which the only email I received was to let me know that day of order they had charged my credit card! Scam company - false advertising!
Dear customer,
Thanks for sharing your shopping experience on us.
We're so sorry for the inconvenience caused to you.
But could you please so kindly to offer us your order number to [email protected] so that we can help you as quick as possible?
Thanks for your cooperation.
Berrylook
The providers that carry Berrylook's advertising should STOP. 10 weeks and still waiting for my order, but not looking forward to receiving it, as I'm expecting it to be too small and too cheap. Maybe it's my fault, but the boots looked so cute, and the prices were too good to be true. If the goods ever arrive and are acceptable, I will submit a new review.
Dear customer,
Thanks for sharing your shopping experience on us.
We're so sorry for the inconvenience caused to you.
But could you please so kindly to offer us your order number to [email protected] so that we can help you as quick as possible?
Thanks for your cooperation.
Berrylook
I ordered on Dec 8, until now I still don't have it. It didn't say on the website that it would be shipped from China.
Dear customer,
Thanks for sharing your shopping experience on us.
We're so sorry for the inconvenience caused to you.
But could you please so kindly to offer us your order number to [email protected] so that we can help you as quick as possible?
Thanks for your cooperation.
Berrylook
Still waiting on my November order. Every time I send an email to inquire about the status they say it's being shipped or that they don't have my phone number. I have only received three items and the shirt and shoes are too small. NEVER SHOPPING with them again. POOR BUSINESS PRACTICES.
Dear customer,
Thanks for sharing your shopping experience on us.
We're so sorry for the inconvenience caused to you.
But could you please so kindly to offer us your order number to [email protected] so that we can help you as quick as possible?
Thanks for your cooperation.
Berrylook
BAD QUALITIES, RETURN ALL ITEMS, BUT NEVER RECEIVED MY REFUND, NEVER IN MY LIFE HAVE SEEN SUCH A RIDICULOUS COMPANY STEALING CUSTOMER MONEY TO SURVIVE. SHAME ON YOU, SHAME! SHAME!
Dear customer,
Thanks for sharing your shopping experience on us.
We're so sorry for the inconvenience caused to you.
But could you please so kindly to offer us your order number to [email protected] so that we can help you as quick as possible?
Thanks for your cooperation.
Berrylook
Never in my life have I seen such a ridiculous company as such. I didn't realize this company was from China, if I had known I would not have ordered from them. This is a terrible company to order from. It's taking a long time to receive my order. Placed a order on November 26,2018.
Dear customer,
Thanks for sharing your shopping experience on us.
We're so sorry for the inconvenience caused to you.
But could you please so kindly to offer us your order number to [email protected] so that we can help you as quick as possible?
Thanks for your cooperation.
Berrylook
Hopefully new customers read these reviews before buying. I went in head first even though I usually do not shop on line, and it is because of companies like this! I have opened a report to the BBB, PayPay, and I am attempting to contact Google Adsense to stop the ads so they wont get so much traffic to this scam of a company. To any rep of berrylook.com please to not reply and unless it is in regards to a full refund. Also, I am not spending any more money to return this purchase. Ive seen the generic responses to the bad review and the last the I need in a insincere apology. I'd rather just throw them in the trash, because that's where 3 pairs of shoes I purchased belongs. Buyer Beware!
Dear customer,
Thanks for sharing your shopping experience on us.
We're so sorry for the inconvenience caused to you.
But could you please so kindly to offer us your order number to [email protected] so that we can help you as quick as possible?
Thanks for your cooperation.
Berrylook
Where is my order E******* tracking # ************** was shipped 12/15. Where is my order? The tracing doesnt show a delivery date
Dear Customer,
So sorry for the inconvenience to you.
Your order has been checked and you can track it via link http://dpdgroup.cn/tracking.htm with the tracking no. You have and we found the shipping information stopped on Dec, 24, which may be the local post office updates shipping slowly and you can also go to the post office to check it. Thank you.
Any question, please feel free to contact us via [email protected]
Berrylook
My order came a little bit earlier than I thought and this is a good point why I like this online shop. The real dress I ordered is not too different from the photos I saw on the website (a little difference is, I believe, because of the different lighting from my PC).
I worried about the quality since the price is affordable, but in fact the dress quality is good. Also appreciate how safe they packed my order. Overall, it's good.
Dear Valued Customer,
Good day,
Thank you for your review.
Hope we meet your service expectation and we assure that your complaint will be handled in a strict and serious way to improve our service.
If you have any other concern, please feel free to contact us.
Thank you and have a great day!
I ordered several items from this company 12/03/18 order E*******; the tracking number was invalid. I emailed customer service regarding tracking still no response. As of today; I haven't received complete order. The items which delivered are of extremely poor quality. There's no return address found on the site, no customer service number and no way to inform the company of the returning item. This site should be SHUT DOWN!
Dear Customer,
Very sorry for the inconvenience to you.
Your order has been checked that all the items have been shipped and the tracking information has been sent to your register email address lakenya.******@yahoo.com, please check it.
Thanks for your patience.
Any question, please email us via [email protected].
Berrylook
Paid express delivery for 2 dress on November 17, and didn't get anything and already waited for one and half months, so desaoooubt...
Dear Customer,
Very sorry for the inconvenience to you.
Your order has been checked that all the items have been shipped and the tracking information has been sent to your register email address cherryn****@hotmail.com, please check it.
Thanks for your patience.
Any question, please email us via [email protected].
Berrylook
It was so easy to track where your package was, the amazing quality of the dress I bought shocked me. I'm actually in love with this store, totally buying from here again! And they have so many different products! You're bound to find what you want!. 100% recommended.
Dear Valued Customer,
Good day,
Thank you for your review.
Hope we meet your service expectation and we assure that your complaint will be handled in a strict and serious way to improve our service.
If you have any other concern, please feel free to contact us.
Thank you and have a great day!
The website is very easy to navigate and displays the sales very obviously in a professional looking way that is easy for people to navigate through. All the products are affordable and the sales are the best. I have purchased from them countless times before and have never been disappointed by the product quality nor their customer services. Would highly recommend this website.
Dear Valued Customer,
Good day,
Thank you for your review.
Hope we meet your service expectation and we assure that your complaint will be handled in a strict and serious way to improve our service.
If you have any other concern, please feel free to contact us.
Thank you and have a great day!
I love this website because they have such a beautiful range and there is truly something for everyone. I found exactly what I was looking for, my dress arrived the day after I purchased it and it was absolutely perfect! 10/10 for quality and customer service! I will definitely purchase again.
Dear Valued Customer,
Good day,
Thank you for your review.
Hope we meet your service expectation and we assure that your complaint will be handled in a strict and serious way to improve our service.
If you have any other concern, please feel free to contact us.
Thank you and have a great day!
'Buyer beware' certainly applies here. The pretty, simple looking coat advertised finally arrived.It did not resemble the advertised product. Think of a piece of nylon, scrap, pink material, now sew the edges, hey presto! Apparently that's a chic coat. My photo makes it look way better than it is! It feels like a dog vest. It is a ridiculous idea that anyone would wear this (except a kid playing dress-ups). Of course that's the risk when buying online - there are better online clothing stores around. Well done China - you got my $45.
Dear customer,
Thanks for sharing your shopping experience on us.
We're so sorry for the inconvenience caused to you.
But could you please so kindly to offer us your order number to [email protected] so that we can help you as quick as possible?
Thanks for your cooperation.
Berrylook
I am so mad. I havn't received my purchase although l keep getting told it is in transit. This was two weeks ago. I ordered in advance for Christmas, never received my order. I want this company investigated.
Dear customer,
Thanks for sharing your shopping experience on us.
We're so sorry for the inconvenience caused to you.
But could you please so kindly to offer us your order number to [email protected] so that we can help you as quick as possible?
Thanks for your cooperation.
Berrylook
I ordered from this company for the first time on 11/24/18 received an email that order # E******* has been shipped but I have not received it yet. Tracking number they provides is not valid. I sent an email, came back as mail delivery failure. I tried tracking the product with shipping companies like USPS, FedEx, and even UPS and the number never works. GUYS DON"T BUY ANYTHING FROM THIS COMPANY. It is disappointing because I loved the items that ordered and was planning to use it for Christmas but sorry not going to buy from here again.
Dear customer,
So sorry for the inconvenience to you.
Your order tracking information has been sent to your register email address mjohn****@gmail.com
Please check it and any question, please feel free to contact us via [email protected]
Berrylook
Do Not Buy From Berrylook. Ever. Whether the management is mentally challenged, deliberately criminal or simply delusional and/or ignorant of cultural norms in the US as to how customers expect to be treated. Its total scam. Cute-enough booties arrived 3 weeks after order, the pinks ones with a broken zipper. I immediately e-mailed berrylook and they asked for photos, which I provided. They then proceeded to tell me that they do not provide return shipping, even for defectives, and that since shipping would be so expensive for me, they would store-credit $7.00 - "is that ok?" No, it was not. So, over 35 - 35! - emails later, and what seemed to be a deliberate attempt to delay me with additional run around and requests for more photos, I got PayPal involved under their Buyer Protection. Once this happened I immediately heard back from berrylook that I would receive a refund but that it might take 15 days. It took much longer and required additional e-mails from me offering to reopen my PayPal claim against them to get it. Oh, did I mention that the shoes are literally sized 1 full size smaller than described? Bottom line, scam, run around, constant polite responses refusing refunds, and after 35+ e-mails, and a PayPal dispute claim, I FINALLY got my refund 3 months after I ordered. And, the refund was only for the pink defective pair, and a black pair that had not yet shipped, and which I'd cancelled immediately when I saw how the things are sized. I did agree to take the hit on the cost of a stone-colored pair that I'd worn outside, where I discovered the sizing/cut issues. SO, at then end of this fiasco, I have no wearable booties from berrylook, but lost over $35.00 between the unwearable, unreturnable stone boots and the return shipping to their California wearhouse address (they tried to have me ship to China, but I refused). I wish I'd read 3rd party reviews (they have a few self-generated positive reviews on their site).
Dear customer,
Thanks for sharing your shopping experience on us.
We're so sorry for the inconvenience caused to you.
But could you please so kindly to offer us your order number to [email protected] so that we can help you as quick as possible?
Thanks for your cooperation.
Berrylook
Apparently Berrylook has resorted to posting fraudulent reviews... I wonder if my effort into exposing Berrylook via social media is affecting business. Whew hew I sure hope so! But I am not stopping here. I am providing the public with some information I sought while performing research on international consumer protection law and the internet. Granted nothing is going to happen until the gov't shut down ends. This review is going to be in two parts.
Dear customer,
Thanks for sharing your shopping experience on us.
We're so sorry for the inconvenience caused to you.
But could you please so kindly to offer us your order number to [email protected] so that we can help you as quick as possible?
Thanks for your cooperation.
Berrylook
From the business
BerryLook is your global online store that delivers latest fashion apparel for you! We have dresses, tops, bottoms and swimwear for girls and ladies. Thousands of products in different styles are waiting for you!
We value all our customers:
Our professional customer service team is always here to help you. Your satisfaction is our top priority!
Moreover, you can easily get your order anywhere in the world thanks to our worldwide shipping service!
Enjoy your shopping at BerryLook.com.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
Thanks for sharing your shopping experience on us.
We're so sorry for the inconvenience caused to you.
But could you please so kindly to offer us your order number to [email protected] so that we can help you as quick as possible?
Thanks for your cooperation.
Berrylook