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Berrylook Reviews Summary
The overall reputation of Berrylook is significantly marred by consistent customer dissatisfaction regarding product quality and customer service. Customers frequently report receiving items that do not match their orders, often citing poor construction and sizing issues. Delays in shipping and a lack of responsive customer support for returns exacerbate frustrations, with many feeling misled by the company's claims. While a few positive experiences were noted, they are overshadowed by a prevailing sentiment of disappointment and distrust, leading customers to advise others against making purchases from this company.
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These guys have no problem taking your money immediately. Now, if you want a refund, you are on your own. I finally was able to get my refund through my credit card company. The pictures of the products do not match what you receive. The quality of merchandise is extremely sub par. Customer service is the worst I have ever experienced. It is very hard o contact them and you can not even call to speak with a human. Also, it looks like many of the positive reviews are FAKE. One reviewer mentioned he buys appliances. They don't sell appliances. Lastly, even if you get something you are satisfied with, you will have to wait a loooong time to receive it.
First order placed for shoes, processed, dispatched and received with no issue. Second & third orders placed a month ago and I've been given EVERY excuse as to why my third order hasn't even been processed and why my second order which dispatched a month ago is STILL not valid numbers on tracking system! Oh and now asking me yo wait yet ANOTHER week and my order will processed AGAIN and dispatched AGAIN! Just refund my money SCAMMERS!
Dear customer,
Thanks for sharing your shopping experience on us.
We're so sorry for the inconvenience caused to you.
But could you please so kindly to offer us your order number to [email protected] so that we can help you as quick as possible?
Thanks for your cooperation.
Berrylook
I was checking out the Berrylook site and wanted to be aure it was real. Found these reviews and decided not to chance it. But I wondered about the validity of the 5 star reviews after reading how awful their products and return policies were. Did a Google image reverse look-up to find that the image of Glismar A. Came from an online news article of 35 streets walkers who had been arrested. The image of Rosi D. Came from a site with Cubanas la rostros de mujeres (Cuban women's faces). I didn't need to research any further. Just know that if you see a good review, it may be a fake one created by Berrlook to fool us. Let the buyer beware.
Dear customer,
Thanks for sharing your shopping experience on us.
We're so sorry for the inconvenience caused to you.
But could you please so kindly to offer us your order number to [email protected] so that we can help you as quick as possible?
Thanks for your cooperation.
Berrylook
Wow, how well they serve these guys in the store, they are super attentive and special, they do everything possible to make you happy with your purchase. Really, thank you guys, continue to make the customers happy.
Dear Valued Customer,
Good day,
Thank you for your review.
Hope we meet your service expectation and we assure that your complaint will be handled in a strict and serious way to improve our service.
If you have any other concern, please feel free to contact us.
Thank you and have a great day!
Iplaced my order on the 8th Feb but i still didn't received any updates about my order. This is my first time I order with berrylook and i am really disappointed how they handle orders. I do not know if I am still going to receive or not!
Dear customer,
Thanks for sharing your shopping experience on us.
We're so sorry for the inconvenience caused to you.
But could you please so kindly to offer us your order number to [email protected] so that we can help you as quick as possible?
Thanks for your cooperation.
Berrylook
I have ordered on 8th Jan and order didnt reached, not even reply on emails.
I should have read the reviews before ordering:(
My Orders NO. E*******
Date of order *******-01-08
Dear customer,
So sorry for the inconvenience to you. Our customer service has sent an email for the resolution to your register email box, please check it. Any question, please feel free to contact us via [email protected]. Thank you.
Berrylook
Cannot get my refund 2months later, followed all instructions to adress in uk. I have sent several Emails.
Dear customer,
Thanks for sharing your shopping experience on us.
We're so sorry for the inconvenience caused to you.
But could you please so kindly to offer us your order number to [email protected] so that we can help you as quick as possible?
Thanks for your cooperation.
Berrylook
DO NOT be cheated by Berrylook! Firstly, the products are NOTHING like displayed online. Not even anywhere near. Quality is horrendous, some zips are even on the inside. Threads everywhere, material is very thin and not wearable. Secondly, even after I told them that I want to return and refund, they said NO, and denied being such irresponsible seller. ON TOP of that, they didn't send me few items, and did not even refund my money that I have paid for those items that I never received. This is over 6 months now. After many many mails, they finally agreed to refund the money i paid for items not received (mind you, not even for the un-usable items received that I said I wanted to return to them). This promise of refund was in Sept, and up to today I have NOT received the refund at all. Wrote to them again early Feb, and they said will be done by 10 Feb, but it is again all LIES. Today is 18 Feb, no refunds. DO NOT BE CHEATED BY SUCH IRRESPONSIBLE PEOPLE. I have no idea how one could sleep at night running such business, cheating money from poor innocent consumers, those who worked hard for our money, but just this Berrylook simply happily take the money from us
Dear customer,
Thanks for sharing your shopping experience on us.
We're so sorry for the inconvenience caused to you.
But could you please so kindly to offer us your order number to [email protected] so that we can help you as quick as possible?
Thanks for your cooperation.
Berrylook
I placed an order for a dress online a few months ago and when I got the package to my house I did not like what I had bought, so I decided to call the customer service department to request a refund and kindly treated me without any problem, returning the money from my purchase.
Dear Valued Customer,
Good day,
Thank you for your review.
Hope we meet your service expectation and we assure that your complaint will be handled in a strict and serious way to improve our service.
If you have any other concern, please feel free to contact us.
Thank you and have a great day!
Don't waste your money on anything. Received top, looks nothing like product displayed. Poor quality, looks like a child made it for their first project... strong regards
Dear customer,
Thanks for sharing your shopping experience on us.
We're so sorry for the inconvenience caused to you.
But could you please so kindly to offer us your order number to [email protected] so that we can help you as quick as possible?
Thanks for your cooperation.
Berrylook
Fabric was cheap, sizing was wrong, can't return items as too expensive and items ordered took six weeks to arrive - very disappointed!
Dear customer,
Thanks for sharing your shopping experience on us.
We're so sorry for the inconvenience caused to you.
But could you please so kindly to offer us your order number to [email protected] so that we can help you as quick as possible?
Thanks for your cooperation.
Berrylook
I ordered a "coat" from them and it was worse than a flannel bathrobe! The material was nothing like wool and was like lightweight summer pajamas. As soon as I tried to unsnap the one snap it immediately attached to the other side and ripped off. Additionally, I was trying to retrieve the discount for first-time buyers and it never gave me the code. Their stuff looks great but buyer beware! I can't even imagine how cheesy the dresses are! Not sure how they get the pictures to look so good. Also not certain how they get ANY return customers in the U.S. They are also closed for like 10 days over the Chinese New Year.
Dear customer,
Thanks for sharing your shopping experience on us.
We're so sorry for the inconvenience caused to you.
But could you please so kindly to offer us your order number to [email protected] so that we can help you as quick as possible?
Thanks for your cooperation.
Berrylook
Horrible experience--wish I had read these reviews before ordering. No return labels or return capability without first contacting them. They don't answer emails, and no phone contact number is available.
Dear customer,
Thanks for sharing your shopping experience on us.
We're so sorry for the inconvenience caused to you.
But could you please so kindly to offer us your order number to [email protected] so that we can help you as quick as possible?
Thanks for your cooperation.
Berrylook
I ordered winter clothes a loooooong time ago so that I can wear it during winter. They NEVER sent it to me. I emailed them to complain, but they keep telling me "please be patient." Excuse me? Winter will be ending when you send it out from China. I will NEVER buy anything from this stupid online store
Dear customer,
Thanks for sharing your shopping experience on us.
We're so sorry for the inconvenience caused to you.
But could you please so kindly to offer us your order number to [email protected] so that we can help you as quick as possible?
Thanks for your cooperation.
Berrylook
Sent me wrong sizes and they wouldn't want to exchange them. Instead they said they would refund less than half of the cost of the items and i keep the items. It had been over 2 months n Still NO REFUND! They keep saying to give them more time.
SCAM COMPANY.
Dear customer,
Thanks for sharing your shopping experience on us.
We're so sorry for the inconvenience caused to you.
But could you please so kindly to offer us your order number to [email protected] so that we can help you as quick as possible?
Thanks for your cooperation.
Berrylook
It is impressive the discounts that this store has in these moments, they are really very low I am impressed by the low cost of women's dresses. Not every day you get good dresses at a good price. I will recommend my friends to visit this store as soon as possible and take advantage as I do.
Dear Valued Customer,
Good day,
Thank you for your review.
Hope we meet your service expectation and we assure that your complaint will be handled in a strict and serious way to improve our service.
If you have any other concern, please feel free to contact us.
Thank you and have a great day!
They are robish they dont cost 1 cent together. I ordered before i read reviwes. I got them in 2 week. All of them are like hallowin costeum. They are not party dress and they are not wearble. I dont know how the sociall mediaes like facebook let them to advertise all their fake clothes.
Dear customer,
Thanks for sharing your shopping experience on us.
We're so sorry for the inconvenience caused to you.
But could you please so kindly to offer us your order number to [email protected] so that we can help you as quick as possible?
Thanks for your cooperation.
Berrylook
I too wish I had read the reviews. The clothing is cheap. It looks nothing like it appears on line. You cannot get hold of the company, for returns & I received nothing in the package but the tops I ordered. Stay away from Berrylook. I am going to report them to BBB & anyone else that will listen.
Dear customer,
Thanks for sharing your shopping experience on us.
We're so sorry for the inconvenience caused to you.
But could you please so kindly to offer us your order number to [email protected] so that we can help you as quick as possible?
Thanks for your cooperation.
Berrylook
I really liked making an order through the website of this store, everything is well located, the menus, the options, everything is very intuitive, to be my first time buying here, I found comfortable and easy to buy online. Thank you.
Dear Valued Customer,
Good day,
Thank you for your review.
Hope we meet your service expectation and we assure that your complaint will be handled in a strict and serious way to improve our service.
If you have any other concern, please feel free to contact us.
Thank you and have a great day!
Ordered items December 23,2018. Cancelled order 3 hours later as I changed my mind. They still took my $89 and won't return it. First few emails from them kept saying they were going to go ahead and ship order and I could return it if I didn't like it. I told them no and to return my money immediately. On December 25,2018, they finally said they would return my money in 8-10 days. It's now February 6,2019, and still no refund. DO NOT ORDER FROM THIS COMPANY!
Dear customer,
Thanks for sharing your shopping experience on us.
We're so sorry for the inconvenience caused to you.
But could you please so kindly to offer us your order number to [email protected] so that we can help you as quick as possible?
Thanks for your cooperation.
Berrylook
From the business
BerryLook is your global online store that delivers latest fashion apparel for you! We have dresses, tops, bottoms and swimwear for girls and ladies. Thousands of products in different styles are waiting for you!
We value all our customers:
Our professional customer service team is always here to help you. Your satisfaction is our top priority!
Moreover, you can easily get your order anywhere in the world thanks to our worldwide shipping service!
Enjoy your shopping at BerryLook.com.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
Thanks for sharing your shopping experience on us.
We're so sorry for the inconvenience caused to you.
But could you please so kindly to offer us your order number to [email protected] so that we can help you as quick as possible?
Thanks for your cooperation.
Berrylook