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Berrylook Reviews Summary
The overall reputation of Berrylook is significantly marred by consistent customer dissatisfaction regarding product quality and customer service. Customers frequently report receiving items that do not match their orders, often citing poor construction and sizing issues. Delays in shipping and a lack of responsive customer support for returns exacerbate frustrations, with many feeling misled by the company's claims. While a few positive experiences were noted, they are overshadowed by a prevailing sentiment of disappointment and distrust, leading customers to advise others against making purchases from this company.
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Just received the product and it wasn't what I ordered. I tried on the shoes and they came apart. This is a rip-off website.
I want to thank everyone for writing reviews. I only wish that I had read them BEFORE I purchased the rubbish I received from BerryLook!
Notice there is no contact information provided where you can actually speak with a person... Notice that your emails are responded by multiple staff members... I personally had seven different people. Notice how you get excuses, including suggestions to give the crap away as gifts to a friend the size of a leprechaun instead of attempting to return it...
I found it most interesting that sandwiched between reviews with one star ratings are those with five: poorly written and grammatically incorrect suggesting that they were composed by the company itself. (Try reading them aloud with a really bad Chinese accent just for fun!)
I'm stuck with a bunch of garbage that I will be donating to charity. But I am thankful it cost me less than $150 for yet another valuable life lesson... the world is full of trickery but you can protect yourself by researching the company, reading the reviews of those who had bad experiences, then weigh it out and be ever mindful that you could possibly lose your hard earned cash... before pressing that SUBMIT button.
Dear customer,
So sorry for the inconvenience caused to you.
Could you please send us your order number or register email address so that we can help you soon?
Thank you so much for your cooperation.
Any problem, please feel free to contact us via [email protected].
Berrylook
Just received my order after a month of waiting and the quality is very bad. Ordered 15 items and RETURNING EVERYTHING. Sizes are mismatched, one too small, one too big, and the quality of products is very poor.
Dear customer,
So sorry for the inconvenience caused to you.
Could you please send us your order number or register email address so that we can help you soon?
Thank you so much for your cooperation.
Any problem, please feel free to contact us via [email protected].
Berrylook
I "FINALLY" received a response of the return address on April 22; 3:30 am (exactly one week of receipt of the items and well over a month from the placement of the order) and IMMEDIATELY (well 8:30 when they opened) went to the post office to return the items. The cost was $13.00 Priority Mail which they informed me would most likely be Wednesday but not guaranteed. Still, within the 30 days! Let's see how much of the $69.00 I will receive back. I will keep everyone updated so hopefully no one else will have to go through this mess!
First, I never received an email confirmation from this company. After I saw my credit card was charged I tried contacting them but no one answered. I contacted PAYPAL to dispute the charges. That day I received an email stating that they were sorry that I never received my merchandise... nothing else! Miraculously that day I received it. Two sizes too small and so cheaply made! I am trying to return it but no where is a return address on their website and the only address listed is in Hong Kong and it specifically states "not the return address." This whole company seems fishy to me and especially after I read the reviews here on Sitejabber. One review did state an address but it did not sound reliable when reading it.
I order from berry look V-Neck Printed Skater Dress I loved it, the clothes are beautiful, very colorful and stylish, I identify with the style so I would like to disclose them also My order came in a timely manner no other issue Great! I loved the service...
Dear customer,
Thanks for sharing your happy shopping experience here.
We're so glad that you are satisfied with our products and service and we'll do better and better in future to serve more people.
Thanks again and have a nice day!
Best regards,
Berrylook
I wish I can give no stars to this company because they truly deserve it!
DO NOT BUY ANYTHING FROM THIS PEOPLE!
I made my purchase on 02/2019. I didn't mind the time that it took to receive it. The clothing runs super small and the material is so cheap. Mind you I submitted a request for return to be contacted about 5 times and never not once, someone contact me. I decided to reach to via Facebook, and they only answer me once a day for the past 7 days. Again, I wanted to return some items that did not fit and a purse that arrived damaged. They made me send pictures and end up telling me that the item is not defective (clearly it is) and in top of that they will only refund me 45% (35% offered first) of the total that I spend. Are you kidding me? The total refund is $69.75 and they want to give me $26! Is this a joke? I continue requesting to be called and they still going around refusing my request. I will file a formal complaint with my lawyer, post this message everywhere, and keep all my conversation evidence for back up!
DON'T BUY FROM THIS PEOPLE!
Dear customer,
So sorry for the inconvenience caused to you.
Could you please send us your order number or register email address so that we can help you soon?
Thank you so much for your cooperation.
Any problem, please feel free to contact us via [email protected].
Berrylook
Bought 4 pairs of shoes, took over a month to get and they are made sooo awful I could tape paper plates to my feet and be better off. Contacted the company twice and get no respond. All I want is to return this garbage and get my money back BUT they don't reply. So if you want to waste your money then shop with them.
Dear customer,
So sorry for the inconvenience caused to you.
Could you please send us your order number or register email address so that we can help you soon?
Thank you so much for your cooperation.
Any problem, please feel free to contact us via [email protected].
Berrylook
I order a coat according to chart size on March 2,2019. Received about 20 days later. The coat looked good/felt good, tried it on to small. "Poor customer service." Never order thinking returning is good, read reviews first.
Dear customer,
So sorry for the inconvenience caused to you.
Could you please send us your order number or register email address so that we can help you soon?
Thank you so much for your cooperation.
Any problem, please feel free to contact us via [email protected].
Berrylook
I purchased a winter jacket. What arrived was a very thin, flimsy jacket, not for winter time, more like spring or fall. It's not true to the size either, I ordered size Small, it feels more like a Medium. I returned it 2 months ago, since then I have been receiving run-arounds that they are going to send me a refund, but nothing happens. Very frustrating to have so much wasted time. Shame, this company is unprofessional, very inefficient, all what they care about is to receive your payments. No support after that. Buyer BEWARE!
Dear customer,
So sorry for the inconvenience caused to you.
Could you please send us your order number or register email address so that we can help you soon?
Thank you so much for your cooperation.
Any problem, please feel free to contact us via [email protected].
Berrylook
I have loved the beautiful accessories that I have been able to see through the website of this store, I have been very enamored by their design and the great variety of styles they have. I can say that they are of good quality, they are well elaborated and best of all they have a lot of style. I was able to buy several since they have at this time some good promotions, good discounts very attractive. The next month I will be buying again to have a great collection to combine as best as possible with my clothes.
Dear customer,
Thanks for sharing your happy shopping experience here.
We're so glad that you are satisfied with our products and service and we'll do better and better in future to serve more people.
Thanks again and have a nice day!
Best regards,
Berrylook
I am very glad to receive my order on time. I ordered for my twins matching outfit for my kids. The outfits are so pretty, and it fits perfect on my kids. My twins look so cute wearing the same kind of dress. The fabric is also good, and it is a perfect outfit for summer. I placed an order for a dress for both my wife and daughter for visiting my mum. On delivery they quality was amazing compared to the prices. I will keep purchasing with you
Dear customer,
Thanks for sharing your happy shopping experience here.
We're so glad that you are satisfied with our products and service and we'll do better and better in future to serve more people.
Thanks again and have a nice day!
Best regards,
Berrylook
Terrible service, poor communication, wrong size standards and low quality although it's cheap but it's just waste of money.
Dear customer,
So sorry for the inconvenience caused to you.
Could you please send us your order number or register email address so that we can help you soon?
Thank you so much for your cooperation.
Any problem, please feel free to contact us via [email protected].
Berrylook
I placed an order on 04/04/2019, 3 bikinis for my vacation. As of today I have not received a tracking number. I can not get an answer from the company and now I read all of these reviews and all the ALERTS from the Better Business Bureau about this company. WOWWW. Save yourself a headache, just don't buy anything from them.
Dear customer,
So sorry for the inconvenience caused to you.
Could you please send us your order number or register email address so that we can help you soon?
Thank you so much for your cooperation.
Any problem, please feel free to contact us via [email protected].
Berrylook
Please do not order any thing it took a month to get a coat and they only sended me one i order two now i am waiting for my Refund from my other coat people do not buy anything from them
Dear customer,
So sorry for the inconvenience caused to you.
Could you please send us your order number or register email address so that we can help you soon?
Thank you so much for your cooperation.
Any problem, please feel free to contact us via [email protected].
Berrylook
Purchased a beautiful blouse as I thought before reading all the forum on berrylook the blouse is nothing like the picture two or three sizes too small appallingly put together an absolute disgrace of a garment ever please be aware your dealing with a Chinese company so return or refund of their goods are non existent
Dear customer,
So sorry for the inconvenience caused to you.
Could you please send us your order number or register email address so that we can help you soon?
Thank you so much for your cooperation.
Any problem, please feel free to contact us via [email protected].
Berrylook
Before shopping from anywhere it's our duty to check first the review about store and shops.
When I watched the reviews of the berry look I shocked that how they can fraud with a lot of people. But my friend insist me to buy something from this store I bought a pair of cloths I swear they had done good with me. I love this site
Dear customer,
Thanks for sharing your happy shopping experience here.
We're so glad that you are satisfied with our products and service and we'll do better and better in future to serve more people.
Thanks again and have a nice day!
Best regards,
Berrylook
I ordered three dresses from berrylook for my official cocktail function due next month. I received the dresses yesterday quicker than I anticipated. All three dresses are so beautiful, they look good on me and their quality is just a killer. Now am set for my function and will be ordering more. BerryLook is the best solution for my wardrobe.
Dear customer,
Thanks for sharing your happy shopping experience here.
We're so glad that you are satisfied with our products and service and we'll do better and better in future to serve more people.
Thanks again and have a nice day!
Best regards,
Berrylook
Bought two tops. Much smaller than advertised and very poor quality. Said would give me 10% of next purchase as not satisfied. They also said I could return them but I had to pay postage which was not refundable. Postage more than cost of top.
Dear customer,
So sorry for the inconvenience caused to you.
Could you please send us your order number or register email address so that we can help you soon?
Thank you so much for your cooperation.
Any problem, please feel free to contact us via [email protected].
Berrylook
You guys rock big time. I bought these to help my feet be happier without socks. The cork works well and has not been uncomfortable with the insoles. Will be making new orders soon enough. Thanks.
Dear customer,
Thanks for sharing your happy shopping experience here.
We're so glad that you are satisfied with our products and service and we'll do better and better in future to serve more people.
Thanks again and have a nice day!
Best regards,
Berrylook
A great online shopping site is able to acquire customer feedback so as to improve service quality. Berrylook provides an authentic shopping experience that made me a member.
Dear customer,
Thanks for sharing your happy shopping experience here.
We're so glad that you are satisfied with our products and service and we'll do better and better in future to serve more people.
Thanks again and have a nice day!
Best regards,
Berrylook
From the business
BerryLook is your global online store that delivers latest fashion apparel for you! We have dresses, tops, bottoms and swimwear for girls and ladies. Thousands of products in different styles are waiting for you!
We value all our customers:
Our professional customer service team is always here to help you. Your satisfaction is our top priority!
Moreover, you can easily get your order anywhere in the world thanks to our worldwide shipping service!
Enjoy your shopping at BerryLook.com.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
So sorry for the inconvenience caused to you.
Could you please send us your order number or register email address so that we can help you soon?
Thank you so much for your cooperation.
Any problem, please feel free to contact us via [email protected].
Berrylook