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Berrylook Reviews Summary
The overall reputation of Berrylook is significantly marred by consistent customer dissatisfaction regarding product quality and customer service. Customers frequently report receiving items that do not match their orders, often citing poor construction and sizing issues. Delays in shipping and a lack of responsive customer support for returns exacerbate frustrations, with many feeling misled by the company's claims. While a few positive experiences were noted, they are overshadowed by a prevailing sentiment of disappointment and distrust, leading customers to advise others against making purchases from this company.
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I placed two orders from this company because they had some super cute shoes and tops for at very reasonable prices. I even paid for overnight shipping to use the items on a upcoming trip and since the items were so reasonable I decided to splurge on the shipping to get them quickly. Long story short, I ordered all the items on 4/20. I received two items on 5/10/19 and still haven't received anything else. I cancelled they remaining items and requested a refund and they only refunded me 1/2 of my money! Holy ripoff!
Orders were dispatched pretty quickly but the quality of the products, the fabric and the finish are a disaster. So very disappointed, now I can't even find a return address. I've mailed the company twice looking for an address with no reply. Total waste of money, really put me off online shopping.
Dear customer,
So sorry for the inconvenience caused to you.
Could you please send us your order number or register email address so that we can help you soon?
Thank you so much for your cooperation.
Any problem, please feel free to contact us via [email protected].
Berrylook
I have ordered Color Block Peep Toe Date Travel Comfort Slippers from Berrylook and it was simply awesome. It took 8days to reach the product and i was worried about the fitting, but my White Blue Coral slippers were just fine. I would recommend to purchase from here.
Dear customer,
Thanks for sharing your happy shopping experience here.
We're so glad that you are satisfied with our service and we'll do better and better in future to serve more people.
Thanks again and have a nice day!
Best regards,
Berrylook
Superb Experience like Every time, This store has mind blowing dresses. Love to shop from here. Quality of Dresses are extraordinary.
Dear customer,
Thanks for sharing your happy shopping experience here.
We're so glad that you are satisfied with our service and we'll do better and better in future to serve more people.
Thanks again and have a nice day!
Best regards,
Berrylook
I placed an order to this company and wish I had read the reviews earlier. I placed my order about a month ago for an event that is Friday May, 27,2019. I have yet to receive it. According to your so call policy I should have had the order within 6-12 day. When I placed the order they got the money immediately!
Dear customer,
So sorry for the inconvenience caused to you.
Could you please send us your order number or register email address so that we can help you soon?
Thank you so much for your cooperation.
Any problem, please feel free to contact us via [email protected].
Berrylook
I ordered dresses for my daughter's special occassion and paid expedited shipping to get them on time. The clothes have yet to arrive. There is no number to call. Email is not responded to in a timely manner. I will never shop here again.
Dear customer,
So sorry for the inconvenience caused to you.
Could you please send us your order number or register email address so that we can help you soon?
Thank you so much for your cooperation.
Any problem, please feel free to contact us via [email protected].
Berrylook
I just received my order yesterday. I had ordered 4 shirts. They looked absolutely beautiful on the website. I was horrified with what I received, a total misrepresentation of the product. These shirts were so thin, tiny and made with horrible material. One of the shirts you can see the outline of what was to be cut, but instead they left the material still hanging there. Please read all reviews before you waste your money! Very disatisfied!
Dear customer,
So sorry for the inconvenience caused to you.
Could you please send us your order number or register email address so that we can help you soon?
Thank you so much for your cooperation.
Any problem, please feel free to contact us via [email protected].
Berrylook
I placed an order a while ago and within 24 hours I received and email confirming my payment for my order and stated I would soon get another email once my items were shipping along with tracking info. 13 days went by before I finally contacted the company to see where my order was. Another 24 hours passed and I received another email with my shipping and tracking info. They did not send out my order until I contacted them to complain. It's been 10 days and I still haven't received my items. I believe that tracking info is bogus because it says my items have been delivered, but they have not. I contacted the company yesterday and asked for a refund. They will not offer my a refund and instead told me I could refuse the items when delivered and have them sent back to the company, only then will I get a refund. Only problem is, how can I refuse/return and item I have never got?
Dear customer,
So sorry for the inconvenience caused to you.
Could you please send us your order number or register email address so that we can help you soon?
Thank you so much for your cooperation.
Any problem, please feel free to contact us via [email protected].
Berrylook
I had days looking for a special dress for an event on Saturday night, an important invitation from some colleagues and after looking in various places I found this great place where I found what I wanted, a beautiful dress to wear that special night where I I would meet with some colleagues.
Dear customer,
Thanks for sharing your happy shopping experience here.
We're so glad that you are satisfied with our service and we'll do better and better in future to serve more people.
Thanks again and have a nice day!
Best regards,
Berrylook
Wish i had read the reviews of this company first. All the items I ordered are very bad quality and the sizing is totally wrong. I have requested a return address and refund. Guess that will not happen! Learnt a very expensive lesson.
Dear customer,
So sorry for the inconvenience caused to you.
Could you please send us your order number or register email address so that we can help you soon?
Thank you so much for your cooperation.
Any problem, please feel free to contact us via [email protected].
Berrylook
I've just boughts some basic items, a top and a pair of jeans and everything was perfect. The size have fit me perfectly and the quality was good.
I ordered a top that was advertised as 100% cotton, when it arrived it was really 100% polyester, and it looked very different from the picture. I also ordered a size 5x, and the actual item had the size cut off because it was really maybe a large. This company is dishonest. The reviews are fake on their website. The item took a month to arrive. Sku NUMBER 41C98D0D5C04. Their website won't let you save items off it to compare to what you actually receive in the mail which looks entirely different. This company is a scam.
Dear customer,
So sorry for the inconvenience caused to you.
Could you please send us your order number or register email address so that we can help you soon?
Thank you so much for your cooperation.
Any problem, please feel free to contact us via [email protected].
Berrylook
Ordered 4 items on 24th Feb received 3 of them 1st April none fits me even I ordered large horrendous quality just received the 4th item today since 24th Feb! Does not fit either. I spent 70 on pure DIRT I could cry now. What a waste of my hard earned money. Close down this $#*! company!
Dear customer,
So sorry for the inconvenience caused to you.
Could you please send us your order number or register email address so that we can help you soon?
Thank you so much for your cooperation.
Any problem, please feel free to contact us via [email protected].
Berrylook
I was very satisfied with the coat I bought a few days ago in the store since I do not like to buy online, I can say that it is of good quality and I spent very little for it, since it was on sale. Thank you.
Dear customer,
Thanks for sharing your happy shopping experience here.
We're so glad that you are satisfied with our service and we'll do better and better in future to serve more people.
Thanks again and have a nice day!
Best regards,
Berrylook
I wanted a skater dress that had an entirely different write up and I was sold. I spent 25.58 dollars and want it back. Never allow this place to catch you with your pants down. I fell for this and such a mistake.
Dear customer,
So sorry for the inconvenience caused to you.
Could you please send us your order number or register email address so that we can help you soon?
Thank you so much for your cooperation.
Any problem, please feel free to contact us via [email protected].
Berrylook
Garbage
Clothes are extremely low quality
Total garbage
Material design etc
Was of very poor quality
Not sure if I'll ever get my money back
Oh well
I should have read reviews first
Dear customer,
So sorry for the inconvenience caused to you.
Could you please send us your order number or register email address so that we can help you soon?
Thank you so much for your cooperation.
Any problem, please feel free to contact us via [email protected].
Berrylook
This is my response about my refund:
Dear customer,
E*******
We apologize for any inconvenience caused to you.
I have checked the refund, there is something wrong with our financial account, we just fixed it.
But we lost all the refund record and need to resubmit the refund request to our financial department.
And the colleagues in the financial department are arranging the refund for the customers one by one.
We are really sorry for this again and we will refund you within 7--10 days.
And we will send you an e-mail once being completed.
Have a nice day~~
Dear customer,
Thanks for your order on Berrylook. We are really sorry to let you wait for a long time.
I have marked your refund as the emergency status and told our financial department
To process it asap. Could you please wait for a while?
If you have other questions, please feel free to let me know at [email protected]
This is an updated review.
On order E975075, I cancelled within 10 minutes of ordering after reading the reviews.
This was the response:
We are sorry to hear that. Even if you saw some bad reviews about our websites, everything has two sides, and as the saying goes "Ten thousand people have ten thousand
Different views on Hamlet." You can have a try by yourself.
Also, we guarantee the good quality of our products. Please contact us if you have received damaged product. It will be solved timely till your satisfaction.
So can you keep this order?
I replied that I don't want to order & was told it takes 7-15 days for a refund, so today is day 15 and no refund yet.
I ordered before I read any reviews, my bad. For some unknown reason, I never received my order, and it had been returned. I have sent 4 emails asking for a refund, and been told please be patient, give us 5-10 days, we will make this a priority. I am still waiting and it has been 4 months.The clothes look cute, the fit or quality I would not know since I did not receive my order. They get your money, and that is all they care about. DO NOT ORDER FROM THEM!
Dear customer,
So sorry for the inconvenience caused to you.
Could you please send us your order number or register email address so that we can help you soon?
Thank you so much for your cooperation.
Any problem, please feel free to contact us via [email protected].
Berrylook
There didnt even finish making the sandals.
The hooks have no loop to latch into. The straps were cut and never folded over to make the latch complete. Cheap quality. You can see someone traced a template and took cheap rubber and traced the template of the sole on the rubber and cut with a scissors.
Child slave labor?
Dear customer,
So sorry for the inconvenience caused to you.
Could you please send us your order number or register email address so that we can help you soon?
Thank you so much for your cooperation.
Any problem, please feel free to contact us via [email protected].
Berrylook
This is in addition to my earlier review. Berrylook has offered me a 30% refund and told me not to send the merchandise back as it's too expensive to ship and to give this substandard clothing to someone as a gift. I'm reporting their site to the RCMP in Canada as I believe them to be a fraudulent company. The merchandise looks good on their website but when you finally receive the clothing it's absolutely awful, sizing is off and material is horrible.
The RCMP has a website to report these types of businesses. If you're in Canada, you can easily google the site.
Dear customer,
So sorry for the inconvenience caused to you.
Could you please send us your order number or register email address so that we can help you soon?
Thank you so much for your cooperation.
Any problem, please feel free to contact us via [email protected].
Berrylook
From the business
BerryLook is your global online store that delivers latest fashion apparel for you! We have dresses, tops, bottoms and swimwear for girls and ladies. Thousands of products in different styles are waiting for you!
We value all our customers:
Our professional customer service team is always here to help you. Your satisfaction is our top priority!
Moreover, you can easily get your order anywhere in the world thanks to our worldwide shipping service!
Enjoy your shopping at BerryLook.com.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
So sorry for the inconvenience caused to you.
Could you please send us your order number or register email address so that we can help you soon?
Thank you so much for your cooperation.
Any problem, please feel free to contact us via [email protected].
Berrylook