BerrylookReviews 1,315

Bought two dresses. They were such bad quality I could not wear them. Instead of being cotton/linen they were polyester/spandex. See though and not maxi' length. I demanded 100% refund giving photographic evidence of their false advertising. They offered me 35% refund. I refused this ignorant offer. They then asked me to post the two dresses to USA from Ireland with tracking number. Cost me 22. Now they tell me if I remove my review from Trustpilot or make it a 4* or 5* they will urge' my refund to be done ASAP. Scammers and bullies. They are making millions out of false advertising. And trying to get a refund is another exercise in bullying and more scamming.

I ordered 2 maxi dresses for a wedding & my favourite one was so see through even though it had an underskirt & material was very poor. The 2nd dress was so long, not as advertised & the belt that came with it was all tarnished. I had to look on the website to find out about returning the items, only to read that you can't get a refund on sale items.
I decided to have a closer look at the dresses on their website & if you zoom in, you can actually see the difference so I think that they use someone else's photos & then try & recreate the same.
EPIC FAIL!

Quality of clothing is poor at best. I have yet to hear back from customer service about my refund or for them to even acknowledge my complaint. I've read a few reviews and doesn't sound like I will be getting a refund. Luckily I only placed a small order.

Ladies if you want accurate sizing and decent quality for your buck I use Rosewe.com. Their sizing is for NORMAL woman and the quality is much better than this. And they actually respond back when you want to return an item within a day or sooner.

DO NOT BUY FROM HERE

If I could give zero stars, I would. Their website shows trendy fashions that look good on models and mannequins, but BEWARE. If you get your order at all, what you get will be poor quality, poorly constructed, ill-fitting goods.

All the blouses I ordered were described as "loose-fitting" and on the website they appear to be. What I got are blouses that would not fit a skinny child. The sleeves are cut for someone with toothpick sized arms, not a normal US size medium. The body of two of the blouses was too short to tuck in (not the length shown in the web photo), and on one, cut so narrow at the bottom that instead of hanging loosely at low hip as shown in the picture, it barely fit at my waist. The fabric quality is poor, and uncut threads were hanging everywhere.

You will wait far longer for your order to arrive than what the website says. You will get NO RESPONSE or VERY DELAYED responses to any email inquiries. You will get a different person responding each time if they respond at all.

It is nearly impossible to return anything. First they will offer you a very small refund (in my case, $8 on a $65 order) or a coupon to use to buy more crappy stuff from their website! (in my case a $12 coupon). It took me five emails to get them to respond to my request for how to return items for a refund, and I only heard from them after I told them I had initiated a dispute of the charge with my credit card company. After I told them this, they sent me the address of a "receiver" in Los Angeles where I could return the items (at my expense). But that's not the end of it. This receiver would then send the items back to China to their "refund department" where they will determine if the items are even eligible for a refund. This return shipping to China is also at my expense, and I deduced that if I were granted a refund for the returned items, the shipping cost would be deducted from that refund. Apparently the return shipping could cost more than I paid for the items.

Berrylook is NOT WORTH buying from. I bought over $80 worth of clothing and after receiving them the material of all items were garbage, the sizes were not right, and the length of the dresses were completely off! Nothing I bought looked like the picture! Then after contacting them to get a refund the customer service people made communication so difficult. I had to contact them via email and the fb messenger multiple times. After multiple attempts I was finally contacted. Only to learn they'd resend a second batch but the next set of items were even worse than the first batch. For example, one of the dresses was obviously printed but the pattern was defected and the sewing was coming part. When I asked for a full refund I was told that they could give me $20 or a cash coupon to buy more from them. What a joke! No thank you!

Other issues:
If you decide to return an item Berrylook does not pay for shipping... YOU have to.

No where in their policy does it state that you can't ask or return items more than once. Although it states they want customers to be satisfied. A complete LIE!

DO NOT BUY from this website! Berrylook should be banned!