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Berrylook Reviews Summary
The overall reputation of Berrylook is significantly marred by consistent customer dissatisfaction regarding product quality and customer service. Customers frequently report receiving items that do not match their orders, often citing poor construction and sizing issues. Delays in shipping and a lack of responsive customer support for returns exacerbate frustrations, with many feeling misled by the company's claims. While a few positive experiences were noted, they are overshadowed by a prevailing sentiment of disappointment and distrust, leading customers to advise others against making purchases from this company.
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BerryLook sizing is absolutely APPALLING and they DO charge for shipping!
I purchased two (2) swimwear items, which were unsatisfactory as the sizing is ridiculously whacky! BerryLook refused return, although the items were hygenically tried on but never worn, used, wet, washed or labels removed!
BerryLook offered me a $15 voucher by way of credit compensation, then advised it expired in 36 hours.
When I tried to place my order, THE $15 VOUCHER WAS NOT APPLIED!
Only a 5% new customer discount of 0.84 cents was applied!
AND although the website clearly states FREE WORLDWIDE SHIPPING, I am being billed $11.65 for SHIPPING!
I have tried to email BerryLook = fail! There is no phone number, and BerryLook's own
Contact Us page fails because it will not permit the Captcha to be submitted!
This is an absolute DISGRACE.
Australia is a HOT WEATHER COUNTRY of 26+ million people and rapidly growing.
BerryLook is incapable of accurate SIZING; BerryLookand makes offers of Credit Vouchers impossible to utilise, and makes charges for shipping even though it clearly states FREE WorldWide Shipping on its site.
I am unimpressed, not happy, and have wasted nearly three (3) hours of my SUNDAY trying to make a purchase using my valid voucher offered by BerryLook and have been unable to get anywhere except very, very annoyed!
Items were too small and I tried to get a refund... they want me to keep it as a gift... REALLY? Had to take pics of the packing slip, product and original package to prove it was theirs. I have never had to jump through so many hoops to try to return an item... and it took almost two months to receive it! This is the worst company ever! I wish i had read reviews first.
Dear Customer
Thank you for your order and post here, we are sorry to let you wait for such a long time.
Would you please offer us your order number and the problem with your order to [email protected] so that we can confirm with relevant department and solve your problem as soon as possible.
Thank you for your kind support and cooperation.
Berrylook
Do NOT buy anything from these crooks. The clothing I ordered in size Medium might have fit a slim 12 year old. Everything is made of flimsy polyester. Despite my continued requests to return and get a refund, I have gotten nowhere, and obviously will not see a dime.
Dear Customer
Thank you for your order and post here, we are sorry to let you wait for such a long time.
Would you please offer us your order number and the problem with your order to [email protected] so that we can confirm with relevant department and solve your problem as soon as possible.
Thank you for your kind support and cooperation.
Berrylook
I ordered a shirt which was way too small. Poor quality. It's been a nightmare trying to return to get a refund. Still have not gotten one. I will never, never, never buy from this company again. And if you are smart you won't either. No matter how pretty or how good the bargain appears, believe me it is not worth it!
Dear Customer
Thank you for your order and post here, we are sorry to let you wait for such a long time.
Would you please offer us your order number and the problem with your order to [email protected] so that we can confirm with relevant department and solve your problem as soon as possible.
Thank you for your kind support and cooperation.
Berrylook
I ordered 2 tops in June, 2019. It took until Stepember to get a response and they continuously requested the same information. I responded only to get another email from someone else asking the same questions. One top: round neck, loose fitting abstract print blouse, color orange red, Product Title WP-*******, SKU 960DF4ED9F1A, and a round neck loose fitting stripes (sic), khaki, blouses (sic) WP-******* and this number was followed by 6A3Y/*******. After not hearing from them, I tried to send it to the return address on the original package which was Tom Pan, 929 S Azusa Ave., City of Industry, CA *******. There is no such city according to two post offices. I have a copy of the confirmation email they sent, a copy of the letter I sent them saying I was going to return it to the address on the package, and copies of the emails that have been sent and received the past few days. Up until then, I had heard nothing from them since the order confirmation. I do not know how to attach photos or copies of the correspondence, but I do have copies. I am giving the tops to Good Will.
Dear Customer
Thank you for your order and post here, we are sorry to let you wait for such a long time.
Would you please offer us your order number and the problem with your order to [email protected] so that we can confirm with relevant department and solve your problem as soon as possible.
Thank you for your kind support and cooperation.
Berrylook
Boots I ordered are not made for women's feet in the US. you must have skinney ankles and skinny heel. Purchased thru paypal, Refund was very easy and quick. I am stuck with some shoes I can't wear. Shoes were $37 (tax incl.) they refunded me $20. Not happy. Gave 3 stars because I did not have any problems with getting the $20.
Dear Valued Customer,
Good day,
Thank you for your review.
Hope we meet your service expectation and we assure that your complaint will be handled in a strict and serious way to improve our service.
If you have any other concern, please feel free to contact us.
Thank you and have a great day!
DO NOT ORDER FROM THIS COMPANY - THE SIZES ARE MUCH SMALLER THAN THEY ARE IN THE UK, AND WHEN YOU RETURN THE ITEMS TO THE "RETURN ADDRESS" ON THE PARCEL, THEY TELL YOU THIS IS THE WRONG ADDRESS AND ONLY OFFER 50% REFUND. THEY ARE ACTING IN A CRIMINAL WAY.
YOU WILL NOTE THAT THEIR RESPONSE BELOW DOESN't ACTUALLY ALLUDE TO THE POINTS I RAISED. AND THEIR RESPONSE REMAINS THE SAME.
I REPEAT, DO NOT EVER BUY FROM THIS COMPANY
Dear Customer
Thank you for your order and post here, we are sorry to let you wait for such a long time.
Would you please offer us your order number and the problem with your order to [email protected] so that we can confirm with relevant department and solve your problem as soon as possible.
Thank you for your kind support and cooperation.
Berrylook
This is horrible, I ordered my items 08/27/2019 we are close to 1 month and still no package I want
Dear customer,
We are sorry that you are not satisfied with our services and items, we have sent the solution to your email （pj****@hotmail. Com）and we will do our best to help you.
Thank you for your support and understanding. Hope you are happy every day.
Berrylook
Wish I had read the reviews, dress was awful fabric, sent dress back no reply in any way, I feel totally ripped off, hope this avoids other people been sucked in, and ripped off.
Dear Customer
Thank you for your order and post here, we are sorry to let you wait for such a long time.
Would you please offer us your order number and the problem with your order to [email protected] so that we can confirm with relevant department and solve your problem as soon as possible.
Thank you for your kind support and cooperation.
Berrylook
The clothing is badly sized and awful fabric. The return policy is a complete fake. You won't get your money back. I have returned the clothing in perfect condition and 11 emails later I have no refund. Rip off artists.
Dear Customer
Thank you for your order and post here, we are sorry to let you wait for such a long time.
Would you please offer us your order number and the problem with your order to [email protected] so that we can confirm with relevant department and solve your problem as soon as possible.
Thank you for your kind support and cooperation.
Berrylook
I bought two pairs of shoes from thus website. They were both too little even though I order the correct size. After much correspondence etc they never refunded my money. They would never give me a return Lange and they quit answering my request for refunds and return labels. They are pocketing the money and not running their company the American way. It is a scam. Check the complaints on their FB page.
Dear Customer
Thank you for your order and post here, we are sorry to let you wait for such a long time.
Would you please offer us your order number and the problem with your order to [email protected] so that we can confirm with relevant department and solve your problem as soon as possible.
Thank you for your kind support and cooperation.
Berrylook
Poor quality, smaller than usual sizing, customer service, returns and refunds are non existent. Don't ever buy the lousy products from this rip off company. Gaps in stitching, as in photo, zips break on first use. No satisfaction for products or service.
Dear Customer
Thank you for your order and post here, we are sorry to let you wait for such a long time.
Would you please offer us your order number and the problem with your order to [email protected] so that we can confirm with relevant department and solve your problem as soon as possible.
Thank you for your kind support and cooperation.
Berrylook
False advertisement: I would put less stars if I could. I did not get the expedited delivery I payed for. I am still trying to get reimburse for a service I did not receive. It was supposed to arrive in 6-8 days as advertised & payed for. It didn't even ship until a month later. DESPITE asking a direct question of if/when I would be reimbursed for the service that was falsely advertised & not provided, every email I was given excuse after excuse about their postal service order back log, but never an answer. I final after a month was told they would not reimburse me even though I did not get what I payed for. They claimed the already paid their postal service which is not my fault. I should not have to pay for their mistake. I feel robbed. I will never order from Berrylook again & would advise against anyone else doing so either.
Dear Customer
Thank you for your order and post here, we are sorry to let you wait for such a long time.
Would you please offer us your order number and the problem with your order to [email protected] so that we can confirm with relevant department and solve your problem as soon as possible.
Thank you for your kind support and cooperation.
Berrylook
Items VERY poor quality and material and nothing like the items in the photos. Customer service appalling- no responsibility taken or service provided - AVOID! N. B Having contacted Berrylook via e-mail with approximately 14 e-mails going back and fore to different persons who seemed to pick up the enquiry, I finally contacted them via paypal and a full refund was issued within 24 hours. Thank you to this department / people for their efficiency.
Dear Customer
Thank you for your post here and have a blessed day
Please offer me your order number and let me know your concerns then I will do my best to help you. Thank you!
Berrylook
I wish I would had checked the reviews before ordering. Paypal should not be associated with this company. Don't waste your time bad bad bad!
Dear Customer
Thank you for your post here and have a blessed day
Please offer me your order number and let me know your concerns then I will do my best to help you. Thank you!
Berrylook
I ordered a dress and other items they wrote a number in front of the sizes. The wrong size of course! I have tried numerous times to get in touch with someone but every time I try to put the symbols from the validation box it says invalid verification code. It's a fraud!
Dear Customer
Thank you for your order and post here, we are sorry to let you wait for such a long time.
Would you please offer us your order number and the problem with your order to [email protected] so that we can confirm with relevant department and solve your problem as soon as possible.
Thank you for your kind support and cooperation.
Berrylook
Watch out for this company because they are thieves and scammers. A few months ago I sent them the trash they sent me and they have not given me the money back to this day
Dear Customer
Thank you for your order and post here, we are sorry to let you wait for such a long time.
Would you please offer us your order number and the problem with your order to [email protected] so that we can confirm with relevant department and solve your problem as soon as possible.
Thank you for your kind support and cooperation.
Berrylook
The items I ordered at the same time came in 2 separate deliveries. Both were very late and days apart.
The quality of the items is shocking and the sizing is terrible. Trying to return the items is a nightmare, so much so, I haven't. My email has not been answered, and it's been weeks. So, terrible customer service to boot.
That's over £50.00 down the drain. I wish I'd researched before purchasing. Tat, from China, is what it is, not decent quality from the US, as alluded to.
Avoid avoid avoid
Response from Berrylook B. [Berrylook Rep] Responded 2 days, 23 hours ago
Dear Customer
Thank you for your order and post here, we are sorry to let you wait for such a long time.
Would you please offer us your order number and the problem with your order to [email protected] so that we can confirm with relevant department and solve your problem as soon as possible.
Thank you for your kind support and cooperation.
Berrylook
This is a complete scam. The items received are not as described, of very poor quality and of the wrong size. I asked for a refund and they only accepted to refund 14 euro when I spent 71 euro with shipping. If I accepted to return the items I would have paid more on shipping and lost more money so wasn't even a deal.
Response from Berrylook B. [Berrylook Rep] Responded 2 days, 23 hours ago
Dear Customer
Thank you for your order and post here, we are sorry to let you wait for such a long time.
Would you please offer us your order number and the problem with your order to [email protected] so that we can confirm with relevant department and solve your problem as soon as possible.
Thank you for your kind support and cooperation.
Berrylook
Web sight implies a US company when in fact they are primarily in China/ Korea, with related poor quality, delays, unexpected shipping and return charges, return and refund problems. Claims are now being escalated over issues yet to be resolved thru PayPal. Product was poor quality, with sizing issues and difficulty in getting response or resolution from their support. Actual costs and time wasted, in pursuing a reasonable resolution, made this a bad experience I hope to avoid in future purchasing. I think I will stick with reliable and honest US companies with a good track record
Dear Customer
Thank you for your order and post here.
Would you please offer us your order number and the problem with your order to [email protected] so that we can confirm with relevant department and solve your problem as soon as possible.
Thank you!
Berrylook
From the business
BerryLook is your global online store that delivers latest fashion apparel for you! We have dresses, tops, bottoms and swimwear for girls and ladies. Thousands of products in different styles are waiting for you!
We value all our customers:
Our professional customer service team is always here to help you. Your satisfaction is our top priority!
Moreover, you can easily get your order anywhere in the world thanks to our worldwide shipping service!
Enjoy your shopping at BerryLook.com.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer
Thank you for your order and post here, we are sorry to let you wait for such a long time.
Would you please offer us your order number and the problem with your order to [email protected] so that we can confirm with relevant department and solve your problem as soon as possible.
Thank you for your kind support and cooperation.
Berrylook