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Berrylook Reviews Summary
The overall reputation of Berrylook is significantly marred by consistent customer dissatisfaction regarding product quality and customer service. Customers frequently report receiving items that do not match their orders, often citing poor construction and sizing issues. Delays in shipping and a lack of responsive customer support for returns exacerbate frustrations, with many feeling misled by the company's claims. While a few positive experiences were noted, they are overshadowed by a prevailing sentiment of disappointment and distrust, leading customers to advise others against making purchases from this company.
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I purchased 3 tops at a price of $83AU and their website said that if I spend over $79, shipping will be free. NOT TRUE. I was charged $21 S/H. When I contacted them to let them know that I was entitled to free shipping, they said sorry in one of their generic responses, however, I never was compensated. All 3 tops were way too small. I ordered according to their size chart which, I now believe, it is generic not necessarily according to garment size. One of my tops was 9cm smaller than their size chart! The quality was very poor. I contacted them and they offered a refund of less than 50% of the purchase price. What a cheek!
WARNING... do not purchase from Berrylook. You will be disappoint you and rip you off.
Items purchased were way smaller than advertised. I asked for details to return items for a refund. They kept offering partial refunds or credit for exchange. Eventually supplied a return address. Then asked for photos of packaging slip and return information, tracking information and now want photo of actual package saying it's missing and not their fault, despite having and supplying tracking information saying it's been delivered. Very frustrating and disappointing.
** Update: after posting negative review someone different from Berrylook contacted me and has processed the refund (minus the postage) within days.
Dear Karen N,
We do love to help you, but could you please provide us your
Order number? And the problem with your order to [email protected] so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.
Thank you and Have a nice day!
This Website is a rip off PLEASE DON`T USE IT EVER. Quality is shocking no way of getting your money back. I am going to report this website to my credit card company and the ombudsman very bad.
Dear Julie K,
We do love to help you, but could you please provide us your
Order number? And the problem with your order to [email protected] so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.
Thank you and Have a nice day!
I ordered brand new items as described, but received used one. Seller provided fake email. Can't contact.
Dear Vu T,
Sincerely sorry for the inconvenience caused.
We already sent you a private message regarding to this matter,
Could you please check your email?
Thank you and Have a nice day!
Poor quality on goods sent them back immediately second e mail I have sent still no response
Wished I'd read the ratings before I ordered
Please refund my money.
Dear customer,
Sincerely sorry for the inconvenience caused.
We already sent you a private message regarding to this matter,
Could you please check your email?
Thank you and Have a nice day!
I ordered three items. One didn't ship, and the other 2 didn't fit. They charged me the day I placed the order, and refunded less than half the total amount. Their size charts were inadequate--or just plain wrong.
Dear Mary D,
Sincerely sorry for the inconvenience caused.
We already sent you a private message regarding to this matter,
Could you please check your email?
Thank you and Have a nice day!
I ordered two pairs of boots and they look nothing like the picture. Worst part is that "shoessee" and "berrylook" are not affiliated on the shoessee website, so none of these reviews will be seen on the site that you actually order from. I looked for "bad reviews" for shoessee before purchasing but came up with nothing because they make them up themselves! It wasn't until the payment went through on my credit card that I saw berrylook. A scam that won't be held accountable. So brutal.
Dear Raelynn S,
Sincerely sorry for the inconvenience caused.
We already sent you a private message regarding to this matter,
Could you please check your email?
Thank you and Have a nice day!
Worst experience ever, it's garbage, do not ever buy even single item from them, they are so unprofessional, they don't even have and give you their address. They just took your money and they don't response.
Dear Customer
Thank you for your order and post here
Would you please offer us your order number and the problem with your order to [email protected] so that we can confirm with relevant department and solve your problem as soon as possible.
Thank you for your kind support and cooperation.
I ordered a dress. A month later a package came containing two mens waistcoats. With only a small piece of paper with another customers name on. I contacted berry. They said my parcel had been delivered. Nothing else. I went to Paypal. Paypal told me berry had offered a four pound refund. I refused it. I wanted a full refund as it wasn't what i ordered. Paypal said i had to return dress to an address in China at my own expense. D although package had a UK address. I sent package via recorded delivery to UK address. Never received confirmation of receipt of it or any communication from berry and Paypal denied my claim saying i didn't send valid tracking. I sent then email with details of recorded delivery. I tried again... denied again. 22 pounds out of pocket. When trying to speak customer service on chat box on berry... response was that this person doesn't exist. Im still shocked that paypal did not uphold my claim.
Dear Customer
Thank you for your order and post here
Would you please offer us your order number and the problem with your order to [email protected] so that we can confirm with relevant department and solve your problem as soon as possible.
Thank you for your kind support and cooperation.
The merchandise is poorly made and nothing like what you see on their website- no customer service support- I sent my items back a month ago and still no refund
Dear Customer
Thank you for your order and post here
Would you please offer us your order number and the problem with your order to [email protected] so that we can confirm with relevant department and solve your problem as soon as possible.
Thank you for your kind support and cooperation.
If only I can give a minus grade review here that would best describe this website. Their item is very cheaply done, poor stitching, item is not as good as shown in the picture. Also the quality or material use is a low grade quality item as well. It's best to buy in primark at least you can return items if not happy. I have return my items to China which I pay £20 plus with my own expense. I've been tracking my parcel till now and it is still in the transit (China). The factory producing my items has not confirmed that they have receive my items. It is still in the Transit since October 2019 and still waiting for my refund which is over £80. I've been waiting now for nearly 2 months
Dear Customer
Thank you for your order and post here
Would you please offer us your order number and the problem with your order to [email protected] so that we can confirm with relevant department and solve your problem as soon as possible.
Thank you for your kind support and cooperation.
Have not received package, they sent me a fake tracking number as I have tried tracking it many times and the number isn't recognised, and if or when the package does show up it will be too late. So going to BBB and warning everyone not to do business with them. And they are refusing a refund... Chinese crooks the lot if them
STAY AWAY FROM THEM
Dear Customer
Thank you for your order and post here
Would you please offer us your order number and the problem with your order to [email protected] so that we can confirm with relevant department and solve your problem as soon as possible.
Thank you for your kind support and cooperation.
Spent £57 on clothes. Ordered size M and the delivery comes in M but in fact XS. Couldn't even get them on
Have been on email with them for 2 weeks. Realise they are wasting time so that returns don't make the 30 day returns rule. Also we have to pay delivery back to China.
They offered me $13 compensation. Cant say what I wabt to but will leave to your imagination
Dear Customer
Thank you for your order and post here
Would you please offer us your order number and the problem with your order to [email protected] so that we can confirm with relevant department and solve your problem as soon as possible.
Thank you for your kind support and cooperation.
They are horrible. Don't ever order from them. They steal your money and won't return items. I will never order from them again. I don't even care about my money anymore. These guys are such a scam. I will let anyone know who will listen. Don't waste your money with them
Dear Customer
Thank you for your order and post here
Would you please offer us your order number and the problem with your order to [email protected] so that we can confirm with relevant department and solve your problem as soon as possible.
Thank you for your kind support and cooperation.
I ordered four pairs of boots from this company. I finally received them after almost 6 weeks, NONE of them look even similar to the pictures on the website. None were the correct size and one of them was damaged right out of the box. One pair was supposed to be grey leather, I received a dark brown suede. I won't even go into the customer service. Don't waste your time or your money with this company.
Dear Customer
Thank you for your order and post here
Would you please offer us your order number and the problem with your order to [email protected] so that we can confirm with relevant department and solve your problem as soon as possible.
Thank you for your kind support and cooperation.
Terrible quality, flimsy and cheaply made. Unfortunately, I did not look at the reviews before I ordered.
My emails were not answered, and now I am stuck with 3 pieces of clothing that I am too embarrassed to even give away.
Dear Customer
Thank you for your order and post here
Would you please offer us your order number and the problem with your order to [email protected] so that we can confirm with relevant department and solve your problem as soon as possible.
Thank you for your kind support and cooperation.
I ordered boots 5 weeks ago. Apparently their scam is to take your money quickly and say they are asking for more time due to a lot of orders. Then they say it has shipped where u can't cancel and you never receive your order. The biggest scam company ever! Please do not be fooled by their supposed low prices because you will never see your order! Do not buy and keep this sham in business!
Dear Customer
Thank you for your order and post here
Would you please offer us your order number and the problem with your order to [email protected] so that we can confirm with relevant department and solve your problem as soon as possible.
Thank you for your kind support and cooperation.
I so wish unread the reviews before ordering.
Placed an order over 100.00 Canadian.
Items took forever to arrive. 8 weeks and we're so disappointing. Some were damaged as well. Quality was so bad. Colours were not the same. I have nothing positive to say.
After back and forth emails the company agreed to refund 13.00! I settled out of frustration and learned a valuable lesson. No refund received to date... over 3 weeks. I have donated all items to charity as hoping at least someone can benefit and felt too terrible to just throw out in garbage.
I truly hope my review and lesson will help others to avoid this company,
Dear Customer
Thank you for your order and post here
Would you please offer us your order number and the problem with your order to [email protected] so that we can confirm with relevant department and solve your problem as soon as possible.
Thank you for your kind support and cooperation.
I received clothing very disappointed with quality, return in July confirmed with their customer service items were received and would get credit within 2 wks, it is now Nov and they are now asking for tracking info stating they never received merchandise. So here it is nov and still no credit and now saying they never got. Customer service is very good at making excuses for the emails.
Dear Customer
Thank you for your order and post here
Would you please offer us your order number and the problem with your order to [email protected] so that we can confirm with relevant department and solve your problem as soon as possible.
Thank you for your kind support and cooperation.
Items were missing. What did come in was cheap low quality. Colors were off. I will never order from them, again. BEWARE
Dear Customer
Thank you for your order and post here
Would you please offer us your order number and the problem with your order to [email protected] so that we can confirm with relevant department and solve your problem as soon as possible.
Thank you for your kind support and cooperation.
From the business
BerryLook is your global online store that delivers latest fashion apparel for you! We have dresses, tops, bottoms and swimwear for girls and ladies. Thousands of products in different styles are waiting for you!
We value all our customers:
Our professional customer service team is always here to help you. Your satisfaction is our top priority!
Moreover, you can easily get your order anywhere in the world thanks to our worldwide shipping service!
Enjoy your shopping at BerryLook.com.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jane S,
We do love to help you, but could you please provide us your
Order number? And the problem with your order to [email protected] so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.
Thank you and Have a nice day!