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Berrylook Reviews Summary
The overall reputation of Berrylook is significantly marred by consistent customer dissatisfaction regarding product quality and customer service. Customers frequently report receiving items that do not match their orders, often citing poor construction and sizing issues. Delays in shipping and a lack of responsive customer support for returns exacerbate frustrations, with many feeling misled by the company's claims. While a few positive experiences were noted, they are overshadowed by a prevailing sentiment of disappointment and distrust, leading customers to advise others against making purchases from this company.
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I ordered four dresses from Berrylook.com online catalog which arrived late, did not match size and were of terrible quality. I returned the whole package to the address in San Francisco which was listed as "Return address" on the package. The seller refused it, and it has been resent to me. Instead after three weeks of negotiating with the seller through the PayPal Resolution Center I was advised to send my return to some suspicious address in China, where postage alone would be over 35USD.
By this time (January 20,2020) I have neither any refund from Berrylook or from PayPal, where I have active dispute since December 10,2019, nor the merchandise back from the seller.
Now I am trying to get my money back opening the dispute with my bank. If you don't want to get into all this trouble trying to contact the "seller" with no contact numbers to call and no response to e-mails, and dealing with PayPal dispute processing without the expected help, using weeks of your precious time, please don't use this company! This IS a SCAM and a FRAUD! The best option is to report Berrylook to econsumer.gov and dispute your purchase with your bank.
Good luck!
I ordered two blouses and a dress. Did not get one of the blouses. Sent several emails but no reply.
Dear customer,
We found that you already have reviews on site jabber and we are deeply sorry for the inconvenience
We do love to help you, but could you please provide us your
Order number? And the problem with your order to [email protected] so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.
Thank you and Have a nice day!
I ordered three dresses from BerryLook. They did not arrive as promised. One dress finally arrived after my event. It was very cheap looking and returned it. After far too many contacts with BerryLook, I finally received my refund. The next dress finally came in the mail, I didn't like it either, Just gave it to someone, in that I didn't want to go through what I had experienced before in returning an item. The last dress was out of stock permanently and I have yet to receive my refund. I have been communicating with this company since April 2019 regarding my refund. The last time I contacted them, they didn't even bother to respond. In reality, this company deserves a "0" rating!
Dear customer,
We found that you already have reviews on site jabber and we are deeply sorry for the inconvenience
We do love to help you, but could you please provide us your
Order number? And the problem with your order to [email protected] so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.
Thank you and Have a nice day!
DON'T BUY FROM THIS COMPANY - THEY DO NOT HELP IN ANY WAY TO GET UNSUITABLE ITEMS RETURNED. I HAVE BEEN TRYING TO RETURN A DRESS FOR WEEKS AND GETTING NOWHERE - STALL STALL STALL. THEIR QUALITY IS JUST RUBBISH.
Dear customer,
We found that you already have reviews on site jabber and we are deeply sorry for the inconvenience
We do love to help you, but could you please provide us your
Order number? And the problem with your order to [email protected] so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.
Thank you and Have a nice day!
It took 3 weeks to receive the 3 dresses I ordered. It is obvious that they are not going to fit and so I wanted to return them. There is no return address in the package. I've emailed Berrylook for the return address and there is no response. Unfortunately, after reading reviews on line, I realize that this is a very questionable and unreputable company. I guess, I am out the money spent. If there ever is a lawsuit, I am so in on it. Beware. Products are of lesser quality and return seems to be impossible. Sharon in Arlington, VA
Dear customer,
We found that you already have reviews on site jabber and we are deeply sorry for the inconvenience
We do love to help you, but could you please provide us your
Order number? And the problem with your order to [email protected] so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.
Thank you and Have a nice day!
I placed an order with additional $20 expedite delivery option. The items come 3 weeks later after I started to write emails about my shipment.
All of the items were much smaller than measuring chart dimensions shown. My order was returned in full and on-time, but i never got a penny back from the company. I emailed few times asking for return money, but never heard back from them.
Never trust again!
Dear customer,
We found that you already have reviews on site jabber and we are deeply sorry for the inconvenience
We do love to help you, but could you please provide us your
Order number? And the problem with your order to [email protected] so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.
Thank you and Have a nice day!
IF YOU READ THIS, DON'T BUY IN THIS PLACES THERE ARE THE TERRIBLE. SUPER DISAPPOINTED.
REALLY DON'T BUY NEVER EVER HERE
Dear customer,
We found that you already have reviews on site jabber and we are deeply sorry for the inconvenience
We do love to help you, but could you please provide us your
Order number? And the problem with your order to [email protected] so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.
Thank you and Have a nice day!
Never received an actual invoice for the purchase. Two T-shirts dresses very cheaply made both are so thin you can see thru, not sure what will happen when washed.
Dear customer,
We found that you already have reviews on site jabber and we are deeply sorry for the inconvenience
We do love to help you, but could you please provide us your
Order number? And the problem with your order to [email protected] so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.
Thank you and Have a nice day!
I will never, ever order from this company again! Shame on all of you for charging people too much money with such a bad quality of products. It took me a long time to receive my order and when I finally received it the clothes are so thin, and the materials are so cheap. The sizes are way too small. BAD COMPANY!
Dear customer,
We found that you already have reviews on site jabber and we are deeply sorry for the inconvenience
We do love to help you, but could you please provide us your
Order number? And the problem with your order to [email protected] so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.
Thank you and Have a nice day!
Order # E*******
Extremely unprofessional and absolutely NO work ethics. I have repeatedly written to them that the dress I ordered has not been delivered to me. The courier company they chose are even more unreliable, they never bothered to deliver, never even left a card or note that someone had come to deliver. Berrylook gave me the shipment & the contact number of the courier they used. Guess what, that phone number doesn't even exist! They are refusing to refund and even refusing to acknowledge that I am unable to contact the courier company. I wish I had read these reviews before ordering. Such a shame... never never never deal or or order anything from them ever again
Dear customer,
For your Order no. E1461735
Sincerely sorry for the inconvenience caused.
We already sent you a private message regarding to this matter,
Could you please check your email?
Thank you and Have a nice day!
I've had nothing but positive experiences at this location. The people working there always seem nice and are very helpful. Ordered 2 XL tops. They are soooo small. Will not fit a normal 6 year old. Now to try figure out the policy to return and get a refund i searched the customer service number and found one which is 919/702/7911, they guided me some step and finally got my refund Customer service was very good, they got back to me on time
Dear customer,
We found that you already have reviews on site jabber and we are deeply sorry for the inconvenience
We do love to help you, but could you please provide us your
Order number? And the problem with your order to [email protected] so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.
Thank you and Have a nice day!
I still have not heard from BerryLook. I am stuck with 3 pairs of cheap ugly shoes and they do not fit me. I tried to contact them so many times through email and no response. What type of company is this? No customer service and there is no one to contact. This company should shut down because they are selling cheap made items online and taking people's money and not provide customer service. It is wrong and so wrong for doing that to people. I still encourage people not to ever buy anything from this merchant because they will take your money and forget about you. This company is selfish, scam and fraud.
Dear customer,
We found that you already have reviews on site jabber and we are deeply sorry for the inconvenience
We do love to help you, but could you please provide us your
Order number? And the problem with your order to [email protected] so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.
Thank you and Have a nice day!
Bad company and do not buy from them. This is my first-time purchase from this company. I purchased 3 pair shoes at the Berrylook website on October 7 and supposed to receive from 5 to 7 business days. I never received the item. On the 23rd I sent an email where are my items and I received an email said to contact FedEx. I contacted FedEx and the representative said the items are still with the seller, only a label was created. I send an email to cancel the order because they said the items were on the way to me but the items were still with them, they ignored me and never get a response from anyone. They sent the items anyway and I received it on November 2. The shoes are terrible, cheap made and they do not fit. I have been trying to contact them from October 23 until December 2 No response. This is the worse company I ever have to deal with. I don't want their ugly shoes I want all my money back and I want them to send me a free shipping label to send the items back because it cost $ 90.00 to send it back to them. The bad thing is, when I tried to contact my credit card company to dispute the amount, they contact the credit card company and said I still have the items but they never contact me. When the company mailed me the shoes it was from California and they gave my credit card company a China address to return the items and when I went to the post office they said it would cost me $90.00 to send them back. They would not contact me and help me and to solve the issue but they would contact my credit card company to make sure they keep the money. They know exactly what they are doing to rip people off. I am stucked with 3 pairs ugly cheap shoes with the wrong size. I don't know what to do because no one is replying to help me with the issue. Berrylook people if you can see this review, I do not want the shoes and I want all my money back to my credit card and I need you to send me a free shipping label to return this item back to you. I want my money back for pain and suffering and for all this trouble you've put me through. Your items are still new because I cannot wear them because they are cheap and they do not fit me. Customers, watch out for this company because they rip people off. I saw the same shoes selling from another website for half the price of the price they are selling. I will encourage none to buy from this company. Bad, bad, bad and terrible company, they will rip you off to take your money and you will be stuck with a terrible experience like me. They want free money and use people like me to take advantage of. Please watch out. I wish they have 0 star because they do not deserve any star.
It took 3 weeks for the clothes to reach me which is ok. 3 of them did not fit/ suit and I requested a refund. They wouldn't refund my £40 but rather suggested they would give me voucher for £18. No clue what the logic is. Please do not buy from them
Dear customer,
We found that you already have reviews on site jabber and we are deeply sorry for the inconvenience
We do love to help you, but could you please provide us your
Order number? And the problem with your order to [email protected] so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.
Thank you and Have a nice day!
I would not suggest anyone to order ANYTHING! From this site. I ordered Nov 6 and it is now December 9 and have not been contacted nor have I receive my purchase of 19.96.
I wonder if this site is legit.
Dear customer,
Thank you for your order. Your order E******* is now being processed and will be dispatched normally within 3 7 days. An email with tracking number and tracking website will be sent to you once the order has been shipped. Below are shipping time for your reference.
Super Savings: 7 - 15 Business Days
Standard Shipping: 6 - 8 Business Days
Express Shipping: 3 - 6 Business Days
ITEM(S) UNIT PRICE QUANTITY AMOUNT
Charming Faux Fur Collar Lace-Up Batwing Sleeve Cardigans
Color: beige
Size: one size
US$19.95
1
US$ 19.95
Dear customer,
For your Order no. E1453515
Sincerely sorry for the inconvenience caused.
We already sent you a private message regarding to this matter,
Could you please check your email?
Thank you and Have a nice day!
$36 dollars for crappy dresses that you can buy in Divisoria for $3 or less!. And they dont want to refund my money back! They are irresponsive and this is the truest form of a SCAM!
Dear customer,
We found that you already have reviews on site jabber and we are deeply sorry for the inconvenience
We do love to help you, but could you please provide us your
Order number? And the problem with your order to [email protected] so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.
Thank you and Have a nice day!
If you want to be robbed go to BerrYLook website and buy stuff. I live in the US and I saw pictures of cool cloths on BerryLook website and I order two clothing $56, you know what I got, very low quality, trash clothes which don't cost $ 1. $56 in us you can by quality cloths form big stores like Macy's. Don't be cheated by a bunch of thieves who stablish the website to rob people. Once you buy the product, they are not willing to return the product they will shut you down whatever message you write, trash thieves. Be aware of this holiday season.
Dear customer,
We found that you already have reviews on site jabber and we are deeply sorry for the inconvenience
We do love to help you, but could you please provide us your
Order number? And the problem with your order to [email protected] so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.
Thank you and Have a nice day!
I feel Berry Look is not trustworthy and should be banned from trading on line, they are cheating on line buyers, any one should look at their reviews before been conned!
Dear customer,
We found that you already have reviews on site jabber and we are deeply sorry for the inconvenience
We do love to help you, but could you please provide us your
Order number? And the problem with your order to [email protected] so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.
Thank you and Have a nice day!
In the website all the products look so beautiful
I bought 1 pair of shoes and 1 pair of boots, i spent around $68.00 (i paid in pounds)
When they arrived they look so cheap and didn't fit me, so i contacted the c. S. support and they told me that for a refund i have to send back and "The return shipping fee shall be paid by customer."
"we do not accept any returning packages through DHL, FedEx, UPS or any other expedite shipping methods."
What?
Or otherwise i can get a voucher or a refund of $22.00 (less than half)
It's more or less 1 week that I'm dealing with them and each time answers a different person.
DON'T BUY ANYTHING FROM THEM, YOU'LL JUST LOOSE MONEY AND TIME
WORST EVER
Dear customer,
We found that you already have reviews on site jabber and we are deeply sorry for the inconvenience
We do love to help you, but could you please provide us your
Order number? And the problem with your order to [email protected] so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.
Thank you and Have a nice day!
First order arms were short and dress was big. Fabric bad. Second order Coat 5 sizes too small. No way to return to China as it would cost a fortune in postage.
Dear customer,
We found that you already have reviews on site jabber and we are deeply sorry for the inconvenience
We do love to help you, but could you please provide us your
Order number? And the problem with your order to [email protected] so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.
Thank you and Have a nice day!
I ordered 2 dresses back in early October. I have received nothing yet. No emails with order confirmation or tracking. Its like my order disappeared. This is a rotten way to do business. Ripped off.
Dear customer,
We found that you already have reviews on site jabber and we are deeply sorry for the inconvenience
We do love to help you, but could you please provide us your
Order number? And the problem with your order to [email protected] so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.
Thank you and Have a nice day
From the business
BerryLook is your global online store that delivers latest fashion apparel for you! We have dresses, tops, bottoms and swimwear for girls and ladies. Thousands of products in different styles are waiting for you!
We value all our customers:
Our professional customer service team is always here to help you. Your satisfaction is our top priority!
Moreover, you can easily get your order anywhere in the world thanks to our worldwide shipping service!
Enjoy your shopping at BerryLook.com.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
We found that you already have reviews on site jabber and we are deeply sorry for the inconvenience
We do love to help you, but could you please provide us your
Order number? And the problem with your order to [email protected] so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.
Thank you and Have a nice day!