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Berrylook

1.5

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Berrylook Reviews Summary

The overall reputation of Berrylook is significantly marred by consistent customer dissatisfaction regarding product quality and customer service. Customers frequently report receiving items that do not match their orders, often citing poor construction and sizing issues. Delays in shipping and a lack of responsive customer support for returns exacerbate frustrations, with many feeling misled by the company's claims. While a few positive experiences were noted, they are overshadowed by a prevailing sentiment of disappointment and distrust, leading customers to advise others against making purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
107
value
106
shipping
110
returns
96
quality
105

We monitor reviews for authenticity

North Carolina
1 review
2 helpful votes
Follow Lorraine E.
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No product. No refund
January 19, 2020

I order. Never received my product. Sent several messages and nothing... unable to make contact with berrylook. Horrible

Date of experience: January 19, 2020
Berrylook B. Berrylook Rep
over a year old

Dear customer,

We found that you already have reviews on site jabber and we are deeply sorry for the inconvenience
We do love to help you, but could you please provide us your
Order number? And the problem with your order to [email protected] so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.

Thank you and Have a nice day!

GB
1 review
13 helpful votes
Follow Dian W.
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I have emailed them three times and also sent a message to their facebook page. I need to return some items, they are very poor quality and the sizes are not correct. DO NOT even think about buying anything, I wish I had read these reviews before I bought sometime. They refuse to get back to me and won't give me a refund. They have sold me sub standard goods and are refusing to give my money back.

Updated: If they contact you and ask you for an order number, don't be fooled, they just do this for show and never get back to you.

Date of experience: January 17, 2020
Berrylook B. Berrylook Rep
over a year old

Dear customer,

We found that you already have reviews on site jabber and we are deeply sorry for the inconvenience
We do love to help you, but could you please provide us your
Order number? And the problem with your order to [email protected] so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.

Thank you and Have a nice day!

Pennsylvania
1 review
3 helpful votes
Follow A A.
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Order # E*******
It's been since beginning of January when I'm trying to return my money. Every time I write here a review they send typical response that will return but never do so.
Please, please, please read reviews first and then make a decision where to buy or not.

Date of experience: January 14, 2020
Berrylook B. Berrylook Rep
over a year old

Dear customer,

We found that you already have reviews on site jabber and we are deeply sorry for the inconvenience
We do love to help you, but could you please provide us your
Order number? And the problem with your order to [email protected] so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.

Thank you and Have a nice day!

Florida
1 review
1 helpful vote
Follow Shirley H.
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Bad Company!
January 14, 2020

I purchase a order from this company and it wasn't the right thing I ordered, I paid to have the order returned and it was picked up by the company. I asked for my refund but they want return it, I have sent a certfited letter asking still no REFUND. It has been over two months, they got their items back plus they kept my money... Please don't order from them they are liars about the return policy.

Date of experience: January 14, 2020
Berrylook B. Berrylook Rep
over a year old

Dear customer,

We found that you already have reviews on site jabber and we are deeply sorry for the inconvenience
We do love to help you, but could you please provide us your
Order number? And the problem with your order to [email protected] so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.

Thank you and Have a nice day!

Australia
1 review
1 helpful vote
Follow Vikki V.
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Disappointed
January 13, 2020

The shirt l ordered look nothing like the picture. Nothing! I ordered 2 sizes up and it was still way short and not mid length as shown. I never recieved the second item. DO NOT order from this company!

Date of experience: January 13, 2020
Berrylook B. Berrylook Rep
over a year old

Dear customer,

We found that you already have reviews on site jabber and we are deeply sorry for the inconvenience
We do love to help you, but could you please provide us your
Order number? And the problem with your order to [email protected] so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.

Thank you and Have a nice day!

New York
2 reviews
3 helpful votes
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I ordered 4 items for my wife. Half the items weren't in stock. They offered a credit, but when the two items available were received, they were not U.S. sizes, they were more like children's sized. They claim to have had no way to do a partial refund and since the items shipped out of Asia it was too expensive for them to allow a return Unfortunately I paid with PayPal. They denied me a refund (because some items were shipped they said) even though I had emails from Bayberry stating that they owed me money. After 5 contacts, I have given up. TOTAL SCAM.

Date of experience: January 13, 2020
Berrylook B. Berrylook Rep
over a year old

Dear customer,

We found that you already have reviews on site jabber and we are deeply sorry for the inconvenience
We do love to help you, but could you please provide us your
Order number? And the problem with your order to [email protected] so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.

Thank you and Have a nice day!

Washington
1 review
0 helpful votes
Follow ASDGSDAG A.
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Scam
January 13, 2020

Scam scam scam scam scam scam scam
Scam scam scam scam scam scam scam
Scam scam scam scam scam scam scam
Scam scam scam scam scam scam scam
Scam scam scam scam scam scam scam
Scam scam scam scam scam scam scam scam scam scam scam scam scam scam
Scam scam scam scam scam scam scam

Date of experience: January 12, 2020
Berrylook B. Berrylook Rep
over a year old

Dear customer,

We found that you already have reviews on site jabber and we are deeply sorry for the inconvenience
We do love to help you, but could you please provide us your
Order number? And the problem with your order to [email protected] so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.

Thank you and Have a nice day!

NL
1 review
1 helpful vote
Follow Hinke S.
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Do not order here!
January 12, 2020

I have ordered a green shirt (order number E*******, they have sent me the wrong color. I emailed the customer service and the offered me a refunding 34% less than what I have paid for. When I replied that I found it strange that I would not get a full refund, they offered me a refund even less than the first refund offer. In order to get the full refund, I needed to return the goods on my own cost. And I would only get a voucher, not the money back. I don't want a voucher as I will never order with them again.

Date of experience: January 12, 2020
Berrylook B. Berrylook Rep
over a year old

Dear customer,

We found that you already have reviews on site jabber and we are deeply sorry for the inconvenience
We do love to help you, but could you please provide us your
Order number? And the problem with your order to [email protected] so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.

Thank you and Have a nice day!

New Jersey
1 review
3 helpful votes
Follow Joy M.
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DON'T WASTE YOUR MONEY. This is likely another web retailer that changes its name every six months or so. Noracora is one. Do your research and if it looks too good to be true, it is. You will wait months for your item, it will NOT look like what the photo did on their website, it will not be the same material, it will not be the right size, it will be poorly constructed, badly sewn, and possibly have raw edges - and you're stuck with it. Return it and pay more to ship it and you lose even more of our cash. Just don't do it.

Date of experience: January 11, 2020
Berrylook B. Berrylook Rep
over a year old

Dear customer,

We found that you already have reviews on site jabber and we are deeply sorry for the inconvenience
We do love to help you, but could you please provide us your
Order number? And the problem with your order to [email protected] so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.

Thank you and Have a nice day!

Maine
3 reviews
4 helpful votes
Follow Kimberly G.
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I wish I had read the reviews before I ordered... the pictures look NOTHING like the clothing. Returning is a joke and when I complained... they offered me a $1.00 credit... BWHWHWAAA! RUN... DO NOT ORDER FROM THEM!

Date of experience: January 8, 2020
Berrylook B. Berrylook Rep
over a year old

Dear customer,

We found that you already have reviews on site jabber and we are deeply sorry for the inconvenience
We do love to help you, but could you please provide us your
Order number? And the problem with your order to [email protected] so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.

Thank you and Have a nice day!

Michigan
1 review
3 helpful votes
Follow Jackie S.
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Don't buy anything from this vendor. My items didn't look anything like the pics of their website. 2 of the 3 items had holes and they were supposed to be dresses but look like shirts

Date of experience: January 8, 2020
Berrylook B. Berrylook Rep
over a year old

Dear customer,

We found that you already have reviews on site jabber and we are deeply sorry for the inconvenience
We do love to help you, but could you please provide us your
Order number? And the problem with your order to [email protected] so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.

Thank you and Have a nice day!

Virginia
2 reviews
2 helpful votes
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Child's sizes
January 8, 2020

One of my orders was out of stock. After waiting almost 2 months I was sent no coat. The sweater I ordered was XL and was the size of a little Chinese girls 10. China sews for little people and I need a refund of $60.00 for my order. I WASTED my money! Others haven't received a refund. I probably won't either. Do not buy from them!

Date of experience: January 8, 2020
Berrylook B. Berrylook Rep
over a year old

Dear customer,

We found that you already have reviews on site jabber and we are deeply sorry for the inconvenience
We do love to help you, but could you please provide us your
Order number? And the problem with your order to [email protected] so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.

Thank you and Have a nice day!

GB
1 review
1 helpful vote
Follow clare c.
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DO NOT BUY FROM THEM
January 6, 2020

Misleading delivery times, then goods dont arrive, excuses given, they then expect you to pay again for delivery or give you a coupon to buy more stuff that doesnt arrive. Very polite but useless customer service, no goods and no money,

Date of experience: January 6, 2020
Berrylook B. Berrylook Rep
over a year old

Dear customer,

We found that you already have reviews on site jabber and we are deeply sorry for the inconvenience
We do love to help you, but could you please provide us your
Order number? And the problem with your order to [email protected] so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.

Thank you and Have a nice day!

Germany
1 review
8 helpful votes
Follow Tahisha S.
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I ordered three dresses. All 3 are extremely see-through, scratchy, and have stitching issues. In some areas the stitching is loose so the thread shows. There are seems that are crooked which causes puckering. There are strings hanging out in numerous places. The colors on the dresses are not as vibrant as they show online. I took my measurements to make sure that I ordered the right size dresses. The dresses are still way too small. I used the website contact us page to request a return and refund. After I submitted my request there was a message on the bottom of the page that said they would contact me in one to two days. After several days I have not heard back.

+1
Date of experience: January 5, 2020
Berrylook B. Berrylook Rep
over a year old

Dear customer,

We found that you already have reviews on site jabber and we are deeply sorry for the inconvenience
We do love to help you, but could you please provide us your
Order number? And the problem with your order to [email protected] so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.

Thank you and Have a nice day!

New York
1 review
1 helpful vote
Follow Renee D.
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Horrible
January 6, 2020

Ordered a pair of ankle boots. They looked really nice on website. After waiting weeks for them and to my surprise they are HORRIBLE. They need to shut this website down, really! I am very very disappointed. Don't believe the hype Y'all. They SUCK!

Date of experience: January 5, 2020
Berrylook B. Berrylook Rep
over a year old

Dear customer,

We found that you already have reviews on site jabber and we are deeply sorry for the inconvenience
We do love to help you, but could you please provide us your
Order number? And the problem with your order to [email protected] so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.

Thank you and Have a nice day!

Massachusetts
1 review
7 helpful votes
Follow Liz R.
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Do not be scammed!
January 5, 2020

Everything was bad about the order - some parts of the order never arrived, the quality was atrocious - cheap fabric, badly sewn, wrong sizes - anything you think could go wrong it did - they will NOT return your money - they keep giving you the work around - there is no number for them, no address to ship it back - BAD! Out $200

Date of experience: January 5, 2020
Berrylook B. Berrylook Rep
over a year old

Dear customer,

We found that you already have reviews on site jabber and we are deeply sorry for the inconvenience
We do love to help you, but could you please provide us your
Order number? And the problem with your order to [email protected] so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.

Thank you and Have a nice day!

Utah
1 review
3 helpful votes
Follow C S.
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Ordered several pieces as I was sucked in by spend $75 or so to get free shipping... The shoes I ordered looked nothing like the picture, cheap vinyl crap... the "100% cotton" sweatshirt I ordered was thin skin-tight double knit polyester. Another "100% cotton" blouse was shiny umbrella type fabric rayon? There was a necklace that was wearable... which gives them the one star... so I basically paid $80 for a silver colored $3 necklace... when I attempted to contact for support and info on returning... that's where I hit a wall... zero response. No one EVER responded... worthless site. It is amazing they are able to continue scamming people with obviously bogus product pictures and descriptions with no way of being held accountable.

Date of experience: January 5, 2020
Berrylook B. Berrylook Rep
over a year old

Dear customer,

We found that you already have reviews on site jabber and we are deeply sorry for the inconvenience
We do love to help you, but could you please provide us your
Order number? And the problem with your order to [email protected] so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.

Thank you and Have a nice day!

Ohio
1 review
25 helpful votes
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Ordered for Christmas
January 4, 2020

I ordered boots for my daughter, was to be a Christmas present. Never came till January, over a month late. Could not believe how cheap they look. Very poor quality, will not order anything again from this company. Nothing but junk,...

Date of experience: January 4, 2020
Berrylook B. Berrylook Rep
over a year old

Dear customer,

We found that you already have reviews on site jabber and we are deeply sorry for the inconvenience
We do love to help you, but could you please provide us your
Order number? And the problem with your order to [email protected] so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.

Thank you and Have a nice day!

Arizona
1 review
2 helpful votes
Follow B J.
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It looks like the umbrella company is
Seller info
ORDERPLUS INTERNATIONAL LIMITED
*******@susulike.com (Ohhh you won't be able to reach anyone here/auto return)
LOOK UP THIS SITE AND YOU WILL FIND ONE CONSISTENT WORD scam!
The clothes are COMPLETELY MISREPRESENTED. They are cheap, poorly made, ill fitting.

Date of experience: January 3, 2020
Berrylook B. Berrylook Rep
over a year old

Dear customer,

We found that you already have reviews on site jabber and we are deeply sorry for the inconvenience
We do love to help you, but could you please provide us your
Order number? And the problem with your order to [email protected] so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.

Thank you and Have a nice day!

California
1 review
1 helpful vote
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They claimed their shipping is 5-6 days and it arrived 20 plus days later and the quality was extremly horrible. Not even 1% of what is portrayed on the website. Now when i want to return it they say that i will have to pay a huge shipping fee to return it to them and no where on the website it says that i need to pay the shipping fee and that is also a huge one. I have filed a case with paypal about their behavior. They are absolutely horrible and please do not buy from them. I would give zero stars to them

Date of experience: January 3, 2020
Berrylook B. Berrylook Rep
over a year old

Dear customer,

We found that you already have reviews on site jabber and we are deeply sorry for the inconvenience
We do love to help you, but could you please provide us your
Order number? And the problem with your order to [email protected] so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.

Thank you and Have a nice day!

From the business

BerryLook is your global online store that delivers latest fashion apparel for you! We have dresses, tops, bottoms and swimwear for girls and ladies. Thousands of products in different styles are waiting for you!

We value all our customers:

Our professional customer service team is always here to help you. Your satisfaction is our top priority!

Moreover, you can easily get your order anywhere in the world thanks to our worldwide shipping service!

Enjoy your shopping at BerryLook.com.


berrylook.com
Hong Kong, LONDON, United Kingdom
+263
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