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Berrylook Reviews Summary
The overall reputation of Berrylook is significantly marred by consistent customer dissatisfaction regarding product quality and customer service. Customers frequently report receiving items that do not match their orders, often citing poor construction and sizing issues. Delays in shipping and a lack of responsive customer support for returns exacerbate frustrations, with many feeling misled by the company's claims. While a few positive experiences were noted, they are overshadowed by a prevailing sentiment of disappointment and distrust, leading customers to advise others against making purchases from this company.
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PayPal was no help this company goes by the billing name OrderPlus International Limited.
They took my money and never sent me what I paid for. Beware! I suggested PayPal not let them use their site as a purchasing agent. PayPal said dispute with your credit card not us. Thanks PayPal you should do business with reliable companies!
I ordered a top and a pair of shoes for my mums birthday from this website.
Not only is their customer service appalling, they just do not answer emails.
They sent me the wrong size shoe and have not replied so my order is useless and I refuse to pay shipping to get the right size due to THEIR mistake.
I have had no reply or contact from this matter.
AVOID THIS COMPANY LIKE THE PLAUGE!
Dear customer,
We found that you already have reviews on site jabber and we are deeply sorry for the inconvenience
We do love to help you, but could you please provide us your
Order number? And the problem with your order to [email protected] so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.
Thank you and Have a nice day!
Berry looks is a fraud a thief they never send me my dress and shoes nor did they give my money back they now have a report on them with my bank they also made a paypal account when I never had one they will reap what they sow beware of scams lesson taught
Dear customer,
We found that you already have reviews on site jabber and we are deeply sorry for the inconvenience
We do love to help you, but could you please provide us your
Order number? And the problem with your order to [email protected] so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.
Thank you and Have a nice day!
Order no. E*******
I am very disappointed in the clothes I received which are very poor quality. The sizes are far too small & one item is missing. I have sent numerous email but the matter is still not resolved. I would not recommend this company.
Dear customer,
For your Order no. E1554697
Sincerely sorry for the inconvenience caused.
We already sent you a private message regarding to this matter,
Could you please check your email?
Thank you and Have a nice day!
After waiting about two months I received the dress I had ordered. It resembled the dress in the picture but the lack of any quality material or workmanship took a lot away from it. Save your money.
Dear customer,
We found that you already have reviews on site jabber and we are deeply sorry for the inconvenience
We do love to help you, but could you please provide us your
Order number? And the problem with your order to [email protected] so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.
Thank you and Have a nice day!
Placed my order on Jan 8 and I still haven't received my parcel. Emailed them several times and the replied are always "order is currently being processed for quality control" (?) and "your order by now is on Pre-Sale". It wasn't on Pre-Sale when I first placed my order so you should have shipped out my parcel earlier no?!
WILL DEFINITELY NOT BUY FROM THEM AGAIN AND BUYERS, PLEASE THINK TWICE BEFORE PLACING YOUR ORDER.
Dear customer,
We found that you already have reviews on site jabber and we are deeply sorry for the inconvenience
We do love to help you, but could you please provide us your
Order number? And the problem with your order to [email protected] so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.
Thank you and Have a nice day!
I placed an order over a month ago. Never got an e mail confirmation or an order number. But they sure love to send e mails for "sales" that they're having. I went to their website SEVERAL times to try to contact customer service but they have you enter a captcha code that will continually tell you is incorrect, but it's clearly not, so you cannot contact their customer service. I have yet to receive my order.
Dear customer,
We found that you already have reviews on site jabber and we are deeply sorry for the inconvenience
We do love to help you, but could you please provide us your
Order number? And the problem with your order to [email protected] so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.
Thank you and Have a nice day!
Iv'e been try for over a month to get a return address. They will not respond I sent so many emails with my ticket number and they just refuse to answer me back. WARNING DO NOT ORDER ANYTHING FROM THIS COMPANY IT'S NOTHING BUT A SCAM! I can't use the words that I really want to use. You should just drive down the road and throw your money out the window at least someone might find that
Dear customer,
We found that you already have reviews on site jabber and we are deeply sorry for the inconvenience
We do love to help you, but could you please provide us your
Order number? And the problem with your order to [email protected] so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.
Thank you and Have a nice day!
Я покупала 4 платья и они несоответствовали фотографиям на картинке. Достучаться до компании невозможно, телефон не отвечает, на письма никто не реагирует, мое мнение-обманщики и аферисты.
Dear customer,
We found that you already have reviews on site jabber and we are deeply sorry for the inconvenience
We do love to help you, but could you please provide us your
Order number? And the problem with your order to [email protected] so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.
Thank you and Have a nice day!
When I placed my order there wasn't any confirmation. They never asked me for my email address to send tracking information to or anything. Right off the bat it was shady. The dress I got didn't quite match the image. It was way too massive which didn't match the measurements they give on the site and was damaged. Of course I didn't want to keep it and wanted a refund. They don't make that easy.
I emailed them about a refund and they wanted to only give me half of the cost. No, definitely not. I didn't want the item. We went back and forth several times and it took weeks in order for me to even get a return address. I had to pay for the return shipping so I was out even more money. They never let me know when they got the package. I had to proactively reach out to them to demand a refund. After several days they responded and said, "Please take note that this will take 15-20 for the refund to be fully processed." What does that mean? It's been 22 days since that happened and still no refund. It isn't even a refund for the full amount I paid including shipping.
This place is a scam and just wants your money. NEVER BUY ANYTHING FROM THEM! If I could give them zero stars I would. They don't even deserve one.
Dear customer,
We found that you already have reviews on site jabber and we are deeply sorry for the inconvenience
We do love to help you, but could you please provide us your
Order number? And the problem with your order to [email protected] so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.
Thank you and Have a nice day!
Order number E*******
Ordered some shoes when I tried them on they hurt my feet so I tried to contact them several times and never got a reply for refund worst customer service DO NOT BUY ANYTHING FROM THEM
Dear customer,
For your Order no. E1534777
Sincerely sorry for the inconvenience caused.
We already sent you a private message regarding to this matter,
Could you please check your email?
Thank you and Have a nice day!
I ordered items in June 2019 and never received anything, no refund and no reply to countless emails. STAY CLEAR!
Dear customer,
We found that you already have reviews on site jabber and we are deeply sorry for the inconvenience
We do love to help you, but could you please provide us your
Order number? And the problem with your order to [email protected] so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.
Thank you and Have a nice day!
Three weeks later and I still don't know anything about my purchase, don't waste your money and your time
Dear customer,
We found that you already have reviews on site jabber and we are deeply sorry for the inconvenience
We do love to help you, but could you please provide us your
Order number? And the problem with your order to [email protected] so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.
Thank you and Have a nice day!
I ordered 2 XL tops; they are so small that will not fit a normal 9-year-old. Now to try figure out the policy to return and get a refund I searched for the customer service number and finally found one in google about their customer service number which is +1/607/214/3005 after calling that number one of their representative answered the call, he guided me some steps and after waiting for 20 mins I got my refund.at first I thought whether they will really help me or it's a scam but after I confirmed with my bank I was relaxed as I have really received my refund from them
I ordered 2 XL tops; they are so small that will not fit a normal 9-year-old. Now to try figure out the policy to return and get a refund I searched for the customer service number and finally found one in google about their customer service number which is +1/607/214/3005 after calling that number one of their representative answered the call, he guided me some steps and after waiting for 20 mins I got my refund.at first I thought whether they will really help me or it's a scam but after I confirmed with my bank I was relaxed as I have really received my refund from them
Even one star is being too kind! The product quality is a nightmare! Nothing matches the online profiles! To get a refund as they promised? Get ready to the many additional conditions that were not published online! Wait, did they say "satisfaction guarantee" but never said how much to refund? No tel. #, no name to contact, no even a signature in their emails!
Dear customer,
We found that you already have reviews on site jabber and we are deeply sorry for the inconvenience
We do love to help you, but could you please provide us your
Order number? And the problem with your order to [email protected] so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.
Thank you and Have a nice day!
I ordered 4 blouses, size Large. 6 arrived, because the company added two more exactly the same as one I ordered. In addition, all were small enough for a child -certainly not Large, for a woman. Requests for an address to return the items for a full refund have only produced stalling tactics. I was asked to send photos of the items. I did. Then order numbers were requested. I sent them. All I have received are Emails say " Sorry for the inconvenience ". I have sent a complaint to the Better Business Bureau and filed against the company with PayPal.
Buyer beware. This company is a fraud and scam. They are operating under different names and different email addresses in California and China. In addition, all my parcels were post marked Korea.
Dear customer,
We found that you already have reviews on site jabber and we are deeply sorry for the inconvenience
We do love to help you, but could you please provide us your
Order number? And the problem with your order to [email protected] so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.
Thank you and Have a nice day!
Ordered 2 XL tops; they are so small that will not fit a normal 9-year-old. Now to try figure out the policy to return and get a refund I searched for the customer service number and finally found one in google about their customer service number which is +1/607/214/3005 after calling that number one of their representative answered the call, he guided me some steps and after waiting for 20 mins I got my refund.at first I thought whether they will really help me or it's a scam but after I confirmed with my bank I was relaxed as I have really received my refund from them
Dear customer,
We found that you already have reviews on site jabber and we are deeply sorry for the inconvenience
We do love to help you, but could you please provide us your
Order number? And the problem with your order to [email protected] so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.
Thank you and Have a nice day!
Please do not order from this site-the quality is dreadful and looks nothing like it appears, complete waste of money!
Dear customer,
We found that you already have reviews on site jabber and we are deeply sorry for the inconvenience
We do love to help you, but could you please provide us your
Order number? And the problem with your order to [email protected] so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.
Thank you and Have a nice day!
Bought laughed when I opened the bag. Ya'll need to be shut down. Poor quality and 10 times smaller than size it's supposed to be.
Dear customer,
We found that you already have reviews on site jabber and we are deeply sorry for the inconvenience
We do love to help you, but could you please provide us your
Order number? And the problem with your order to [email protected] so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.
Thank you and Have a nice day!
I could not warn the public enough about these dangerous crooks and be wise and don't atempt to purchase anything from them, as firstly their clothes is pure rubbish and secondly if you return them, they will say they never received them and won't refund your money. Last July I purchased four items costing me 67.68 Order No = E******* which I returned as nothing would fit costing me another 19 Total expense =86.68 Now after 9 months they haven't refunded me one cent, but keep sending me apologies for the delay by repeat emails all these months later. But I will not give up until until I get my money back and I will continue to send reviews warning people to keep clear of these bastards.
Dear customer,
We found that you already have reviews on site jabber and we are deeply sorry for the inconvenience
We do love to help you, but could you please provide us your
Order number? And the problem with your order to [email protected] so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.
Thank you and Have a nice day!
From the business
BerryLook is your global online store that delivers latest fashion apparel for you! We have dresses, tops, bottoms and swimwear for girls and ladies. Thousands of products in different styles are waiting for you!
We value all our customers:
Our professional customer service team is always here to help you. Your satisfaction is our top priority!
Moreover, you can easily get your order anywhere in the world thanks to our worldwide shipping service!
Enjoy your shopping at BerryLook.com.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
We found that you already have reviews on site jabber and we are deeply sorry for the inconvenience
We do love to help you, but could you please provide us your
Order number? And the problem with your order to [email protected] so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.
Thank you and Have a nice day!