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Berrylook

1.5

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Berrylook Reviews Summary

The overall reputation of Berrylook is significantly marred by consistent customer dissatisfaction regarding product quality and customer service. Customers frequently report receiving items that do not match their orders, often citing poor construction and sizing issues. Delays in shipping and a lack of responsive customer support for returns exacerbate frustrations, with many feeling misled by the company's claims. While a few positive experiences were noted, they are overshadowed by a prevailing sentiment of disappointment and distrust, leading customers to advise others against making purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
107
value
106
shipping
110
returns
96
quality
105

We monitor reviews for authenticity

Texas
1 review
1 helpful vote
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Scam
May 11, 2020

Items never received. They illegally filed through PayPal which I don't use. Can't get refunds. Stay away. They are a scam site and belong in jail

Date of experience: May 11, 2020
Indiana
1 review
5 helpful votes
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This company is a total rip-off I ordered 3 blouses of the same style All of them did not fit for a different reason skin tight in the arms short in the shoulders too tight across the middle. The material Is cheap and the workmanship is lousy, and now it's impossible to contact customer service to return their junk to get my $74.00 back.

Date of experience: May 9, 2020
Georgia
1 review
0 helpful votes
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I placed an order 2 months ago and haven't received my items nor have i had any response from the company. I paid for something and have not received anything. I am trying to get a refund

Date of experience: May 7, 2020
Ireland
1 review
0 helpful votes
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I purchased an item from this company and I never recieved it, I contacted them to ask for a refund but they just kept robbing me off with excuses. Now three months later I still dont have my item nor the refund so I have reported them to paypal. I will never buy from berrylook again nor would I recommend them.

Date of experience: May 6, 2020
Oregon
1 review
1 helpful vote
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Dispute charge
May 6, 2020

Placed order received bucket response. I still have not received order status after few days so started claim with bank to reverse transaction. Also, international company located in Asia.

Date of experience: May 5, 2020
South Carolina
1 review
5 helpful votes
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Cheap quality
May 6, 2020

Cheap quality shoes. Been trying to contact by mail many times. No response. Unable to make a return.

Date of experience: May 5, 2020
New Jersey
1 review
0 helpful votes
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Gerri M
May 5, 2020

Very much dissatisfied with return policy, does not honor it words.
So sorry that I came across this
Company. Now fighting to get my money back.

Date of experience: May 5, 2020
Missouri
1 review
1 helpful vote
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Ordered my size and shoes did not fit. Company would not exchange. Acted like nothing could be done. Absolutly no refunds. Customer satisfaction is NOT GUARANTEED. I don't need products that don't fit, are the wrong size, and can't exchange.

Date of experience: May 3, 2020
Florida
1 review
12 helpful votes
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Took a long time to receive. All items were at least 3 sizes to small even after I ordered using their sizing chart. Paper is heavier than the fabric they used! Items look nothing like what was pictured. I spent $70. Regret it! See pic you can see my fingers they the fabric

Date of experience: May 3, 2020
GB
1 review
43 helpful votes
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They advertised the dress as cotton/linen and in the photo it certainly looked like it was. After chasing my order for three months what was eventually sent was a horrible flimsy dress that was badly made and looked more like a nightie (see photo). They are now wanting me to pay to return it which I am obviously not going to do (and they know that). Do not buy anything from this company. They are taking your money under false pretences. Lesson learnt.

Date of experience: May 2, 2020
California
1 review
56 helpful votes
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My wife accidentally ordered two tops and we were able to cancel one the next day. We have asked for credit several times and to no avail. They never shipped anything and won't issue a refund. I am also not very happy with PayPal because they supposedly don't issue funds until either the product is shipped or arrived.

If anyone buys from this company, beware, you will probably never see what you ordered. I would give them a rating of 0 if I could

Date of experience: May 1, 2020
Florida
1 review
2 helpful votes
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I ordered a tunic top through PayPal never got it did file a complaint PayPal was just as bad as this horrible company in China. I will never order from them again.

Date of experience: April 29, 2020
Georgia
1 review
39 helpful votes
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Very Poor Quality
April 27, 2020

I ordered five pairs of shoes of the same making but in different colors. All five pair are poorly made. They're not suitable to put on my pet. I could break my ankles if I try walking in these shoes. Just horrible! I tried to do a return but they do not allow you to get pass the security question and that's highly ridiculous! I should have read the reviews before I ordered these shoes. I want my money back ASAP! They were sent in one bag no boxes.

Date of experience: April 27, 2020
Texas
1 review
1 helpful vote
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What a farce
April 25, 2020

The dresses that I had hoped to wear in public are redused to house dresses. They hardly resemble the items I choose online.

Date of experience: April 25, 2020
Washington
3 reviews
28 helpful votes
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The clothing is terrible quality and runs small. They would get zero stars but that is not an option. Don't waste your money. I took a chance on the Feather three quarter sleeve top and the Floral Short Sleeve blouse and the fabric is super cheap - has a plastic-y feel. I would never wear either one. Too bad, because they look pretty in the photo. Do not spend your money on this website. I am not even going to bother trying to return. Lesson learned.

Date of experience: April 24, 2020
Michigan
1 review
18 helpful votes
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Too small!
April 20, 2020

My order was 7 items. The three I actually recieved were way smaller than what was ordered. Can't get ahold of them through the website or email. The only response was because I responded to one of their ads on FB. They sent me a message through messenger. They want me to pay return shipping and haven't given me the correct address to ship. The products were also very poor quality like on Wish. I will never order from them again.

Date of experience: April 20, 2020
Canada
1 review
6 helpful votes
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Package never arrive
April 17, 2020

I ordered 5 items back in February, but I received only 1 item and the rest never arrive, and I received no message about cancellation of my items. I contact them many times but they did not refund me the full amount, after 2 months of tiresome emailing, they only give me back 30% of what I have paid. This is not a reliable and trust worthy company.

Date of experience: April 17, 2020
Tennessee
1 review
8 helpful votes
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I paid and placed an order back on Jan. 6,2020 for Bow Shoes. It is April 16,2020. I have still not received product. I finally received an email response from my inquiry. I understand The Coronavirus issue. However, refund money or send a quicker response.

Date of experience: April 16, 2020
Illinois
2 reviews
3 helpful votes
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Terrible
April 16, 2020

I placed an order for over 80 dollars almost 2 months ago, and have not received it. I'm going to contact my bank and try and get the transaction reversed and have them take care of this company. This was the worst I have ever experienced. I could never get in touch with customer service.

Date of experience: April 16, 2020
Kentucky
1 review
2 helpful votes
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I was trying to get a dress for a wedding within 8 days and paid expedited shipping. Yet, when I looked five days later, they still had not shipped anything. I had looked at the reviews and they were low, so I unfortunately, took a chance. When I tried to contact them they send you to a ticket form, but it will never go through even though you put in the correct catcha. I clicked on cancel my order, but they did not include the exorbitant expedition shipping fee. Stay away from this company! Their clothes come from China. They are not honest and have no way to contact them! I was dumb, I will admit for ordering, so live and learn! I will turn them in to the BBB however!

Date of experience: April 16, 2020

From the business

BerryLook is your global online store that delivers latest fashion apparel for you! We have dresses, tops, bottoms and swimwear for girls and ladies. Thousands of products in different styles are waiting for you!

We value all our customers:

Our professional customer service team is always here to help you. Your satisfaction is our top priority!

Moreover, you can easily get your order anywhere in the world thanks to our worldwide shipping service!

Enjoy your shopping at BerryLook.com.


berrylook.com
Hong Kong, LONDON, United Kingdom
+263
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