BellaCandles
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BellaCandles Reviews Summary
BellaCandles has a rating of 2.3 stars from 184 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with BellaCandles most frequently mention customer service, bank account and credit card. BellaCandles ranks 110th among Candles sites.
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I love the Paris candle but I burn candles everyday. I burned through it in 2 days. For me it just isn't worth it. I burn candles in every room, sometimes 6 at a time! I cancelled my membership but they keep charging me!
I have purchased 4 candles and 3 of them came broken and the 4th came with earrings instead. I had to give them away because I can't wear earrings! Very disappointed and will never order again!
This candle company feels like a scam. I received my "free candle" that i paid gor the shipping for. Not even 2 dsys later they took over $50.00 out of my account. I have tried to get a hold of someone for 2 days straight and there is never anyone yo answer there calls. I left numerous messages and have not received a call back yet
I received a broken melted scentless candle. I managef to dig through the debris to find the ring and its not sterling silver and its a size 4. Who wears a size 4 ring? Yes thats in U.S. sizes. I have contacted customer service several times and have been told I will get a refund but haven't received one.
Candle arrived poorly packaged and broken. Opted out of the "club", yet charged $50 immediately afterward anyway, even though I emailed, as directed, and called.
Shipping time was excellent. I was disappointed in the candle though. It was much smaller than I thought it would be and had very little scent. The ring is pretty and fits perfectly. I wouldn't buy from them again though.
Yes Bella candles does too have a subscription service that people were signed up for when they got the 'free candle just pay $4.99 shipping ' deal and NO people ARE NOT confusing them with the MIA BELLA CANDLES company! So people stop trying to say that people are wrong in what they are saying, Cuz it's you that are wrong for thinking they are getting them confused just because Mia Bella Candles also does a subscription service. And for people that ARE interested in BELLA CANDLES they do have a regular candle purchase thing, I believe the only reason people got signed up for the subscription service was due to it being part of the 'get a free candle just pay shipping' deal as it WAS stated in the writing under the order info and if people didn't read it that is their fault, just saying!
I placed an order for to ring candles and received one candle that was broken I contacted customer service and actually got someone on the phone who then told me if I sent the pictures of the broken candle they would replace it and send it out with the second handle I had already paid for but did not receive it has been almost two weeks with no reply and no candles I do not recommend this company to anybody if I could I would give them negative stars because I basically threw away money if I would have known ahead of time that it was going to be an issue I would have just stuck with diamond candles they are a much better company and take care of their customers I have never had any issues with them if anybody knows how to contact Bella candles or how to receive your order when an issue like this occurs please email me at *******@aol.Com because I have yet to hear back from this company
Absolutely no customer service. I have called and emailed a million times. I was charged twice and almost 3 weeks later still no candle!
This company is the WORST! They shipped my order and was missing a candle, called them and emailed them TWICE, still NO REPLY! And their candles smell like a box of crayons, just wax no sent at all! WILL NEVER ORDER AGAIN AND WILL LET EVERYONE KNOW HOW BAD THIS COMPANY IS!
What I sent to their support...
We had ordered from your 'free' candle special and paid the $4.99 shipping fee. We got it yesterday, and when I opened it, there was broken glass and wax everywhere. Then, since there was no way I'd be able to burn the candle with the glass broken that much, I had to cut through half the wax with a knife, then try and get the foil out with a spoon. In that process, I'd cut my hand just by trying to hold the candle while digging for some foil. Also, more glass shards started chipping off, and some fell on the floor, then my 5 month old puppy tried eating the glass! My dog could've choked and died because of your broken product! Also, when I finally got the foil out after 15 minutes of hacking away at the candle, there was no code in there because the foil got destroyed by me trying to get it out. So, now I have no idea what this ring is worth. I'm pretty sure I just went through all that hassle just for some worthless costume jewelry. Thank you for re-assuring me to stay as far away from your company as possible.
VERY BAD CUSTOMER SERVICE! I received candle and the base was broken. Emailed them about it, they responded w/I 48 hrs asking for pic which I immediately sent. That's the last I heard from them. They received candle (FEDEX tracking) on 5/12 at 9:30am. Emailed them 3x asking about exchange. I have yet (5/30) to hear anything or receive a replacement. This was my 2nd candle from them. I can say I won't be ordering anymore. VERY BAD CUSTOMER SERVICE.
Haven't tried but bet I would get a junkie one and win not a dime I've been ripped of so much you know there is another place copying you. Please send me one fOr free. If it's good I'll buy more than or te55
I have just received three candles from Bella candles and they are super, smell gorgeous and the first piece of jewellery I've taken out is beautiful. Don't know what all the negative reviews are about. My house smells gorgeous. I will be ordering more. And ps they do not sign you up to anything and mine came really quickly.
Saw them on Facebook. Free candle for $4.99 shipping? Put you in an automatic monthly shipping club for $49.99 plus shipping, that you can't get out of. You can't get ahold of them by email, or phone to get them to stop, and they keep charging your charge card over and over and over! I've sent back the candles, and it just doesn't matter. I've called my charge card company, and reported them as fraud! It's just horrible!
I have sooooooooo many candles. My house is full of them and I must say these are in my top 5 candle favorites! I read a bunch of reviews before purchasing these Bella Candles and they were horrible reviews but I have not found anything wrong with mine! I purchased Tequila Sunrise and Virgin Mojito. They are both very frargrant and smell amazing. I don't know why people are saying they have no smell or they all them the same because mine are totally different. Anyways, I give them a thumbs up!
I've ordered several candles from here and they've all been great! People keep confusing Bellacandles with Mia Bella Candles. Bellacandles does NOT sign you up for a subscription like Mia Bellas, nor does it take months to arrive. All of my candles only took about a week to arrive, and all the jewelry inside was real silver.
I ordered these by accident, I thought I was ordering from another company with a similar name. They must of used this name on purpose to confuse people. The candle I received after almost a month was a cheap imported candle with no fragrance. The garbage ring stuffed in the wax mad the candle burn horrible. Do yourself a favor and buy American Made Candles that have real fragrance.
I absolutely loved my bella candle. I have given several as gifts with great results. I have both the earrings and the ring. Very satisfied with both. The Mohito was an awesome smelling candle. A very clean smell. Please don't confuse "Bella Candles" with that other one. You will never get signed up for anything with the true bella candle site!
Have been trying to get ahold of customer service for over 2 weeks and nothing. Candles were supposed to be gifts and the boxes were damaged along with they smell like crap. Or I should say I bought 4 different scents and they literally smell the same and it isn't pleasant-I can go to my dollar store and get better smellin candles. They are just a different color. I you want a refund BellaCandles and you can have your candles back! I didn't touch em! T
From the business
Bella Candle offers candle scents with rings inside and codes in every ring that give all customers the chance to win prizes such as vouchers and rings worth up to $5000.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members