BellaCandlesReviews 184

I cancelled a recurring shipment that I had signed up for and since I cancelled too late, I was charged for one more monthly shipment of 2 candles. I contacted customer service to see if I could be refunded. I was advised that the shipment went out and that I would not be able to get a refund. Normally that would be fine, but about a week later I contacted customer service again to see when my shipment was sent, as I hadn't received a shipping email. I was advised that it wasn't sent. At that point I asked for a refund, they said they would process it within 3-10 business days. 10 business days later there is still no pending refund. I contact them again and they state that a refund was already issued. When I informed them that I had not received it, that advised that they would look into it. A week later I contact them again because no one had messaged back. At this point I still have no refund, and the original card is now expired, and a new one has been activated, so no refund will be able to be processed. I explain the situation and ask (since I still haven't received a refund) if I can just have my original shipment so that we can resolve this issue. Customer service states that they have to verify that the refund was not processed. That was in June. I have been trying to contact customer service a few times a month since then and they are not responding. I have still not received a refund or my final shipment. This company is not trustworthy and will take your money!

Say no to green finger! I've ordered hundreds of candles from multiple companies. This was the best quality to price company. A few of my candles did arrive broken but an email and some photos of the damages and I got replacements very quickly.

I've even taken the ends of multiple candles (I usually get 3 of each scent so it can fill the house) and melted them down and poured them into a new always open candle jar and the scent is still so strong.

If I could give a 0 I would but unfortunately I cannot! Before I placed my order I contacted and did tons of research and was told that they were the best not only did my candles come in damaged but the rings are junk! To top it off they are rude! And I still only got part of my order! They refuse to give me my money back for the part I didn't get! Worst company ever don't waste your money. One of the candles smells horrible the other barely smells!

Had four to five shipments of candles and all had broken candles. What kind of idiots ship glass candles with no packing or bubble wrap? I was asked to provide multiple pictures of broken candles multiple times. Had to open all broken candles and glass was everywhere. Not all my broken candles were replaced and still keep asking me to send additional pictures of candles with scattered glass everywhere. I sent multiple pics which were not good enough. I have more pictures of broken candles on my phone then family pictures. I would not recommend buying anything from here. Customer service don't care about you just keep sending same message over and over! I am not a candle photographer! They need to learn how to pack shipments properly!

In May, 2016, I cancelled my subscription to automatic shipments via online chat with a customer service representative. Unfortunately, she didn't send a confirmation email and I neglected to ask for one. On October 21,2016, I received an automatic shipment and was charged $49.99. When I contacted the company, Jeanette told me my subscription was still active. I was told my only recourse was to "shoulder the cost" of return postage and a $15 restocking fee. Highway robbery!

I have just started ordering these candles/rings from Bella's and love them. I have already received two rings. I am allergic to any Jewelery that is not real gold, silver, or surgical steel. I have not had one issue which means that each of these rings really are real sterling silver. 925! I also love how the candles smell and the way they are clean burning! If that isn't enough, I recently received a candle that was damaged during transit. The same exact day I received it and noticed the damage I contacted Bella candles via email and messaging on Facebook. I took pictures and explained what I thought happened. They were extremely understanding and efficient. They sent me aanother candle brand-new that very same day. I just received it and it is absolutely perfect! I recommend this company to anyone who likes a little surprise and beautiful smelling candles in their life!

I absolutely love these candles. There's the best. I get some many compliments on hire my house smells so good and I tell them that it's my Bella candle that I have burning! These are they only candles I buy now. They smell amazing and on top on that and making your whole house smell delicious you get a surprise in side the candle, a ring ganging from like $20 to $40,000 or even more. The ring I in vendor was worth $20 i was sooo happy! I was very happy with my purchase will Bella candles and I will be purchasing many more!