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BaubleBar

2.4

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BaubleBar Reviews Summary

BaubleBar has a rating of 2.4 stars from 144 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with BaubleBar most frequently mention customer service, phone number and better quality. BaubleBar ranks 9th among Discount Jewelry sites.

service
62
value
56
shipping
60
returns
39
quality
51
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Illinois
1 review
4 helpful votes
Follow Mary K.
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I ordered the Caesar ear crawlers for $32.00 they look beautiful on the website; gold earrings, described as "plated base metal". They arrived after about 3 business days, and I was impressed with the packaging, but when I opened the earrings, they were literally bendable plastic, that looked like they had be spray painted gold. I was furious. I am completely turned off by this site, and I will never order form them again, this site is a sham. If you're comfortable paying for cheap, disposable jewelry go for it! Otherwise, shoppers beware.

Date of experience: June 22, 2016
California
1 review
1 helpful vote
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Bought the Bauble Bar must have Phlox Earring and Necklace and it looked beautiful in the photos as well as being sold at Bloomingdale's so I was enticed. The packaging is beautiful and handled with care. The problem is the jewelry. The beautiful jewelry in the photos is actually cheap plastic flowers with mismatched glue in the back. It's terrible looking at the end of the day and was never something I would spend that much for. So disappointed.

Date of experience: April 4, 2016
Illinois
2 reviews
2 helpful votes
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Very cheap jewelry.
March 2, 2016

This jewelry broke as I was putting my earring in!
Very cheap and when you see it in person, it's ugly.
Do yourself a favor and don't order from Baublebar!

Date of experience: March 1, 2016
Washington
1 review
2 helpful votes
Follow Tiara A.
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No doubt they have some of the cutest hip designs and they are so pleasing to the eye! I came across baublebar on Instagram followed the link saw the items and was sold! I spent $60 on some cute midi single design earrings with the hopes of wearing them in my cartilage. I knew better though and tested them out in my primary piercing hole to see if they would green tarnish or irritate my ears. They did all three. Now I have tons of cute mismatched earrings I can't do anything with. Packaging was also super cute but I'll never buy from them again - especially because I asked if they could be worn in water or if they tarnish and they never got back to me and they do tarnish and can't be worn in water. It's the WetSeal of jewelry. Cute but awful quality. Won't last and should just quit.

Date of experience: February 29, 2016
Canada
1 review
4 helpful votes
Follow Kirstin M.
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Crap
December 11, 2015

I've never seen such cheap, ugly jewelry. My item looked nothing like what I ordered.

Date of experience: December 10, 2015
Pennsylvania
1 review
1 helpful vote
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Cheap
November 17, 2015

I have only purchased two items from Bauble Bar that I was truly happy with and that were two "minimalist collars" that didn't have any pieces or clasps that could fall off or malfunction. Many reviewers on this site are right that the quality is the lowest you can go: gems are plastic, metal is frail, don't last longer than a few wears. I ordered a ring and the plastic "pearls" on it came off with just the sheer force of being removed from the bag.

These pieces can cost up to 60 dollars are more and even with specials and coupons these are no worth your time or money as they will not last. Do not waste your time or get sucked in by the cute pieces, price specials, offers or pretty website. Most pieces don't hold up, customer service is slow and loath to replace or refund their poorly made products. You deserve better.

Date of experience: November 17, 2015
Colorado
1 review
3 helpful votes
Follow Janice G.
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The jewelry falls apart, and they don't care. A stone fell out of my earrings the first time I wore them, and Staci refused to help, offering to help me select my items for my next purchase... Like I'd ever order from them again. This is why they have such crappy reviews. Zero customer service. Wish I'd read the reviews BEFORE I ordered.

Date of experience: October 19, 2015
Michigan
2 reviews
38 helpful votes
Follow Dee W.
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Jewelry is cheap, does not fit well at all. Total waste of time and money.

Date of experience: July 13, 2015
Georgia
2 reviews
0 helpful votes
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Repeat Customer
April 28, 2015

As of now, I've made several purchases with Baublebar and have never been disappointed with the quality of the product. Yes, some items are pretty expensive, but they often have sales/codes for 15% or 20% that make something you've been keeping your eye on more reasonable. Also, twice a week, they mark down an item to either $10 or $20, which can sometimes be a great steal. None of my items have ever broken or shown any sign of wear since purchase.

My first purchase was pretty large and Baublebar actually sent me a free necklace with my order. I thought it would fall apart or be of poorer quality since it was free, but I wear it nearly every day and have been for almost a year without any sign of wear. Otherwise, I've gotten other gifts with purchases from earrings to nailpolish. It makes opening their packages even more fun.

I'm sad to see others having poor experiences, but I can't complain one bit.

Date of experience: April 27, 2015
Massachusetts
1 review
0 helpful votes
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Amazing Service
March 3, 2015

So I ordered the most amazing pair of earrings from Baublebar. Unfortunately I lost one of the earrings after only a month. I contacted the customer service to know what could be done for me (the earrings was a bit loose so I held them accountable for it) and I had the pleasure to chat with a lovely representative. They told me that they would love to send me another pair for free unfortunately the product had sold out. Nonetheless they offered me store credit at the amount of what I had paid for the earrings. And they replied so fast all the time! Everything was resolved within a few hours! They even gave me a list of other cute earrings which resembled the one I lost and were at the same price.
Plus their jewelry is so cute!
Overall great product and FANTASTIC customer service! I highly recommend it!

Date of experience: March 3, 2015
Pennsylvania
1 review
0 helpful votes
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I've ordered a few items from this website previously and never had a problem. Everything has been really beautiful, and I wear the pieces a lot, receiving compliments on them. I recently placed an order that the USPS did not deliver. They were extremely responsive and helpful, and they offered to send a new one free of charge!

Date of experience: February 2, 2015
Arizona
1 review
4 helpful votes
Follow Christine W.
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I bought some Stila makeup at Ulta and received two $10 gift cards to Baublebar.com. I ordered 2 items for my 13 year old daughter. Both of the items were on clearance/sale at around half off the normal price. One was a pair of "ear crawler" earrings and the other a stretch bracelet. After applying my $20 in gift cards and getting free shipping, I paid $4 out of my own pocket.

I'm super glad that I only spent $4 for this garbage. Even my daughter thought the quality was ridiculously bad. The earrings honestly look like something you'd get out of a gumball machine. I'm completely serious about that. They feel like they are made completely of plastic. The website says they are metal, but it's got to be the absolute cheapest metal I've ever seen. The "gems" are definitely plastic, and look exactly like what they are... plastic. Total garbage.

The bracelet is also cheap metal, but seems to be at least "real" metal. The gems are again totally made of plastic. This one is a little higher quality that gumball machine fodder, but not by much. The stretch band holding the piece together is that super cheap stretchy fishing-line looking crap you find on a child's jewelry.

I would have been truly p'd off if I had paid their CLEARANCE price of $12 each. Remember, that's half off the original price! They were selling this garbage *******@24 each!

I went to Kohls and found jewelry for $12 that was 10 times better quality and 100 times better looking.

Do not shop here. Unless you like looking like you bought your jewelry for 50 cents from a gumball machine.

Date of experience: January 5, 2015
District of Columbia
1 review
0 helpful votes
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Adorable jewelry
December 13, 2014

Adorable jewelry. Ordered a necklace and a pair of earrings. I realized it had not been shipped out a couple days after I ordered so I contacted them and they responded immediately and apologized due to the delay of holidays and shipped it first class so I received it first away. Packaging they send it in is beyond cute and the little details really make a difference. Jewelry was in great quality and as pictured. You get what you pay for and more.

Date of experience: December 13, 2014
New Hampshire
1 review
4 helpful votes
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Ordered a necklace 8 days ago and it hasn't come yet. They say 3-5 business days. The customer service is ridiculous. They call their customer service "the Swat team". When I emailed to inquire about the necklace the "team" replied that it generally takes 3-5 business days, but they are very busy. I bet they won't be for long.

Date of experience: December 10, 2014
Virginia
1 review
7 helpful votes
Follow P M.
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I was incredibly disappointed in bauble bar. I ordered a pair of clip on earrings and received them farely soon after, and loved their appearance. However, as soon as I opened the clasp the right one broke off. Amazed at the poor quality of the earring I contacted the company, and they were very accommodating and sent me another pair. I just received that pair tonight and opened them to find the same pair, the packing decorated to the max. Checking the clasps and earrings, the tiny jems began to fall off as if they had been glued on with Elmer's. All in all, bauble bar's jewelry is adorable, and therefore tempting to purchase. To say their prices are outrageous in comparison with the quality would be an understatement. They hold up like a five year old'd costume jewelry and cost you more than cheaper and more durable products. I was extremely disappointed with this company and will not be purchasing or reccomending their products in the future.

Date of experience: December 8, 2014
Mississippi
1 review
6 helpful votes
Follow Meagi J.
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I was excited when I found a necklace on their site that looked so cute! I received the necklace in a super cute bag, with decorative tissue paper. I was sure the necklace would match the packaging. I couldn't be more disappointed by the quality of the necklace. The metal was the close to the same quality as jewelry purchased for half the price. The necklace easily knots, and looks cheap. I returned it.

Date of experience: October 20, 2014
Canada
1 review
7 helpful votes
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First of all, when you try to send emails requesting information it always says this request cannot be preformed, and second of all the shipping outside of the USA is absolutely ridiculous. I priced it out on a $28.00 dollar item and the shipping alone cost over $17.00. I don't see how this company can get away with this… oh wait yes I do, they just get every Youtube person to hawk their crap. I would stay away from this company with a ten foot pole if I were you.

Date of experience: September 3, 2014
New York
1 review
7 helpful votes
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Finally ordered a few pieces after eyeballing them for a while. Loved the packaging when arrived and was super excited to take on my vacation. How ever after 30 min of wearing one of the new bracelets (only in the airport) it began to turn green. I am truly disappointed with the quality as. Have less expensive pieces from such places as target and tjmaxx that are of better quality. I will not order from them again nor recommend anyone else too.

Date of experience: June 29, 2014
Georgia
1 review
8 helpful votes
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I ordered 2 necklaces off of BaubleBar. Wore one once & then it broke, emailed their customer service about it & they refused to replace it or refund me. It was a $38 necklace, so not fine jewelry, but expensive enough it should last many wears! Very disappointing since BB has such cute stuff, but plenty of other retailers offer much better/kinder customer service & provide products that are worth their cost. Will not shop here again or recommend it to anyone.

Date of experience: March 24, 2014
New York
1 review
2 helpful votes
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I love love llove my bracelets from bauble... I received 20% off as a first time buyer and received my purchase in few days. I loved the packaging. It was so cute and each bracelet came in its own pouch.

Date of experience: February 6, 2014

From the business

Stay ahead of the trends with an unparalleled selection of chic fashion jewelry at BaubleBar. Find guilt-free prices with free shipping & returns.


baublebar.com
Founded in 2010
New York, NY, United States