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BaubleBar

2.4

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BaubleBar Reviews Summary

BaubleBar has a rating of 2.4 stars from 144 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with BaubleBar most frequently mention customer service, phone number and better quality. BaubleBar ranks 9th among Discount Jewelry sites.

service
62
value
56
shipping
60
returns
39
quality
51
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Georgia
1 review
3 helpful votes
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Poor quality
June 23, 2019

I just received my order and one bracelet broke within seconds of trying it on. The other two were of horrible quality! I'm so upset because I was so so excited about them! Literally wrapped right back up in the wrapping and sending them back.

Date of experience: June 23, 2019
Canada
1 review
2 helpful votes
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Wow all these negative reviews cant be wrong! I ordered a pair from baublebar recently and I was so surprised at how much the quality was so cheap for the amount i paid $35! I was so disappointed it looked like something from Forever 21... if you want to pay $35 and get ripped off go to baublebar. Returns arent free for me as I ordered from Canada so it wasnt worth paying the shipping back when i already paid shipping to Canada as well. I went on glassdoor to check out the reviews on the company after i received my cheap earrings and out of the 77 employee reviews only 5 were positive too! They also talk about the cheap quality and admit the bright pictures and packaging is what makes the sale but not the quality! Save your money and dont buy! This company will be the next nasty gal or gilt...

Date of experience: April 25, 2019
Pennsylvania
1 review
7 helpful votes
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I ordered two rings that were each originally priced at $44. After a promo they came out to $55 total, so I thought it was a good deal. When they arrived they looked like Forever 21 quality if not worse! Also the sizing was terribly off. I returned immediately... these rings look like they cost $4 max. Nothing like the photos on their website!

Date of experience: March 29, 2019
Colorado
1 review
3 helpful votes
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I purchased $50 earrings in November and they already broke after wearing them 3 times. I contacted customer service and asked if they would either refund me or send me a new pair and instead, they sent me a 15% coupon for my next order. Why would I order from them again? That approach just confirmed my decision that I don't want to buy anything else from them.

Date of experience: February 20, 2019
Pennsylvania
1 review
1 helpful vote
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Horrible customer service
December 28, 2018

I ordered a pair of $70 earrings on December 2.27 days later I have still not received my earrings. Despite the many emails no one has helped me at all. I will never order from here again!

Date of experience: December 28, 2018
New York
1 review
2 helpful votes
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Unfair customer service
September 19, 2018

I have bought several pair of earrings with them. All beautiful and up to now good quality. However, customer service is quite disappointing. Despite attempts at resolution for two of my orders they DO NOT and WILL NOT give you a refund or resolve the issue. I will NOT be ordering from them again, it is not worth the aggravation. They have no desire, as evidenced by their behavior, to solve a customer's issue or complaint or to appear caring in any way.

Date of experience: September 19, 2018
Massachusetts
1 review
2 helpful votes
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I bought a $37 pair of earrings and wore them about 4 times before they broke. I thought that BaubleBar would either offer to replace or refund me for the earrings that broke, but they said I was "outside the window for returns". But then, they made a special exception and told me I could pay to return the earrings for store credit. Horrible customer service!

Date of experience: July 17, 2018
New Mexico
1 review
2 helpful votes
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They admit they are made in China
May 24, 2018
Updated review

Know the website in their account says at the bottom:
"Proudly Made in NYC Terms of Use Privacy Policy © 2018 BaubleBar Inc. All Rights Reserved." Straight copy and paste.
They now admit they are designed in NYC but really made in China. This is the reason they can't backlog an order and have pre-orders on some.
Took my order and money then simply canceled the order later on but they did refunded the cost. Problem was the one they canceled was the only one wanted, the other two were impulse buys.
Don't count on getting what you order!

Date of experience: May 24, 2018

Made In NY, but I don't think so...
May 22, 2018
Previous review

I ordered an item, they processed the order then without notice only shipped part of the order... called and asked about back order, none to be had, refund only. Sounds like made in China to me and not made in NY. I say only because there is no back order ability.
Like I said to them, stop to buy doughnuts and when the retailer says no doughnuts today you don't stop a second time.
Slow to ship, possibly simply taking the money only to cancel the order. Sounds like a PayPal float to me.
Great website but not inventory accurate...
Quick to order slow to ship...
Everyone is so sorry...
Glitz on line is far ahead of the actual ability to process, must be all related...

Date of experience: May 22, 2018
New York
1 review
2 helpful votes
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I have made three purchases so far and for the most part the items came fast and were as nice are even nicer looking then on the website. The customer service, aka SWAT team is superb an go over the top to help you. I just think maybe some of the policies should be improved. I had bought a piece recently and when i received it, looked differently so i had issues with it. Instead of looking into what the website actually had pictured they told me ways to "fix" the jewelery to get it to work. My main issue is, is once you buy something the company should stand behind the product and quality control should be a priority. What if i was buying the item as a gift, it would have been embarrassing if it wasn't as it was pictured on the site. Although i think they have great and unique jewerly i do think they need to improve their policies.

Date of experience: June 16, 2017
North Carolina
1 review
4 helpful votes
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I purchased some earrings for my wife for Mother's Day. I requested a note saying wishing her happy Mother's Day. There was no card but it was on the receipt. Thanks for making that present special. Will not order again

Date of experience: May 10, 2017
New Jersey
1 review
1 helpful vote
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Very happy customer!
April 25, 2017

Been shopping here for years, have been happy with every purchase! Items are super cute and surprisingly good quality, the price is right, and packages arrive quickly (very important because I get impatient lol). I have quite the jewelry collection now, and everyone always asks me where I get my baubles from!

Date of experience: April 24, 2017
New Jersey
1 review
2 helpful votes
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Loving my new pieces!
April 19, 2017

I'm so impressed with my new baubles! They looked beautiful online, but they're even more amazing in person. My order was shipped and delivered very quickly. I plan to order again - their pieces will make great gifts!

Date of experience: April 18, 2017
New Jersey
1 review
0 helpful votes
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I love Baublebar! Whenever I order, it ships within the next business day or so. It's so quick! I also love their packaging. I've had orders shipped directly to my friends as gifts with no worries- it arrives looking so cute. I've told all my friends about BaubleBar, and my baubles are slowly taking over my jewelry selection. Definitely recommend!

Date of experience: March 30, 2017
New York
1 review
0 helpful votes
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I had a question about a promotion before placing my order and a customer service rep helped me within the hour AND on a Sunday! She even included a handrwitten note once I received the package. A+ customer service right there :)

Date of experience: March 29, 2017
Florida
1 review
0 helpful votes
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BaubleBar has some of the trendiest jewelry. I have such a massive collection, and have always been known for my accessories. I have the most beautiful earrings from them and necklaces. One time, a necklace arrived damaged and I was so bummed as it was for my 30th. They took care of it immediately, and sent me a new necklace. Needless to say, I looked perfectly put together for my 3-0. :) I definitely recommend BaubleBar to all my friends and family.

Date of experience: March 28, 2017
New York
1 review
0 helpful votes
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I recently placed an order for a necklace, and couldn't wait to receive it! When it arrived, there was a very small scratch, so I decided to send an email to see if I could get it replaced. The customer service team was amazing! So quick and so helpful. Now I have a brand new necklace and it's perfect! Thanks Baublebar!

Date of experience: March 27, 2017
New York
1 review
0 helpful votes
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I was looking for a statement necklace to jazz up some old work staples. The customer service girl who helped me was so great. She helped me find a few pieces and answered all my questions. The best part? My order arrived so quickly! Thanks Baublebar!

Date of experience: March 24, 2017
New Jersey
1 review
0 helpful votes
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My new go-to!
March 24, 2017

I was a bit nervous after looking at other reviews, but I'm so glad I took the leap! Bought a few dainty necklaces, and I love them all. They look just like my more expensive pieces, and they've lasted for months now (I wear some of them almost daily). Very impressed so far, and proud to say I've officially graduated from F21 jewelry!

Date of experience: March 23, 2017
New Jersey
1 review
0 helpful votes
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I just placed my first order with BaubleBar, and I couldn't wait to receive my new tassel earrings! My earrings arrived so quickly (they came just a few days later!), and the earrings were perfectly packaged. I've already worn them a couple of times, and I've received so many complements each time. I'll definitely be ordering some more pieces soon!

Date of experience: March 22, 2017
Arizona
1 review
0 helpful votes
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Poor quality
July 11, 2016

I ordered crawler earrings. They were very poorly designed and had to be clamped painfully hard in order to stay on my ear. The clamp broke while adjusting. I will not purchase from there again.

Date of experience: July 11, 2016

From the business

Stay ahead of the trends with an unparalleled selection of chic fashion jewelry at BaubleBar. Find guilt-free prices with free shipping & returns.


baublebar.com
Founded in 2010
New York, NY, United States