BaubleBarReviews 144

To everyone,

Be warned that this website is a scam. I ordered a necklace in March and still have not received it (over 2 months late). I have reached out multiple times over email and left several voicemails to have them call me back and they are ignoring everything. I cannot emphasize enough to stay away from this company. There customer service is nonexistent and their promises and follow through mean even less. I'm writing this review in hopes of someone from the company actually reaches out.

I was completely scammed. I ordered a bracelet and was told there was an 8 week backorder. Bauble refuses to send me any order confirmation of any sort, so I had no proof of purchase. Once my bank statement came and I had proof of purchase, they finally conceded and sent me an order number. 8 weeks came and went and I never received any package or email. 3 weeks after I still have no package and have filed a dispute claim with my bank to get my money back.

Ordered Bracelets and a necklace. Sent out an email that they shipped my order... waited and never got my purchase. Called the local post office where it was supposed to be shipped, they mailed a shipping label, but then never mailed my package. They are the biggest scammers! This website should be shut down. No one should be able to order from this site if they are going to scam people. I would like to contact the BBB and report them for this activity. This is crazy how they can feel good about themselves after they have scammed so many people. Kristin D.

Maybe amazon has all turned us into righteous instant gratification prime "I NEED IT NOW" mentality when it comes to shipping but baublebar seriously has THE slowest logistics process EVER.

It takes more than 24 hours to get a shipping notification, and the worst part is it takes 6-12 days via USPS. Wtf?! Even my first class mail to michigan from california only takes 3 days max. Are our packages from baublebar literally carried by snails across the united states?

Anyways, terrible logicstics process to say the least... for a jewelry business that probably has many "i jewelry for a wedding in 2 days" or "i need jewelry for an event in 4 days" won't fly with baublebar. Good luck planning in advance.

But really, how hard is it to warehouse jewlery in multiple warehouses that would be more feasible for quicker shipping?

It's been 4 days since my order and still no tracking information even though a tracking number has been assigned. Wtf?!

I placed an order for a Christmas gift in late November but it never arrived. When I first contacted the company they responded quickly and were helpful... I thought. After stating they would reship my order 2 day priority and credit my account for an item that was no longer in stock I never heard from them again. I have not received my order, my online credit or a refund. I have made multiple attempts to contact with no reply. Do not waste your money ordering from this company! Their customer service is a joke.

Don't recommend ordering online from these guys. Ordered a necklace on the 28th of November and it still hasn't been sent. I've sent multiple emails but they won't reply.

I ordered 2 custom bracelets for my wife for Christmas. I ordered on 11/30/2019. It says to allow 2-3 weeks for custom work. I have yet to even receive an order update, tracking number or anything. Trying to contact this business is next to impossible. The phone number just drops the call. Emails go unanswered. I've tried to contact them through Instagram and Twitter with no response yet. It is now 2 days away from Christmas, and I still don't have anything to show from this "company" I will NEVER order again from them, and from the looks of it, many other customers are having the same exact experience. What a shame.

Ordered custom hair clips on 11/16/19 - it takes 3 weeks to ship it said. On 12/14 - supposedly shipped a week late - never received until 12/20/19. I contacted customer service 12/9 by the email method - they do not share a phone number - advising I needed it shipped so I would have it in time for my 12/19 Christmas trip to see my family- and got a response 2 days later saying that as I can imagine it is busy this time of year- sorry. No answer to my question given as to when will ship. Contacted them again 12/11 - no response. Contacted them again on 13th asking for manager. No answer until 12/17 in the middle of the night saying it is now shipped via the free method I chose which is regular mail. She added that each time I email them, it puts my first inquiry at the bottom of the list of inquiries for them to respond to. I responded with a suggestion that they fix that issue as most customers who email more than once are frustrated already so it makes it worse when they put them at the bottom of the list again - got no response at all. They don't care about their customers. The products that finally arrived - one is fine and one has a loose spring so hair cannot be clipped. I'm not bothering to contact them. I will NEVER ever order again and spend tons of money Only to be treated like trash and receive crappy products!

I ordered a Christmas gift on November 13th. Still hasn't shipped and their customer service response was like, "hehehe sorry oops. It's soooo busy with the holidays. Should ship soon."

Like. What. The turnaround time for custom orders is 3 weeks which have come and gone.

And it's not like their stuff is cheap! I spent waaaay more on this garbage than I would have liked and I literally still have nothing to show for it.

Avoid at all costs. Such a scam.

I placed my order on December 2th.
Their website said usually ships the order within 2-3 business days.
And the shipping method I choose is USPS Standard - FREE ON $25+ ORDERS (ARRIVES IN 6-12 BUSINESS DAYS)
Arrives in 6-12 business days? After 10 business days, the company still haven't ship my order.
What a joke? Even I am not an international order, I'm a US local order and already needed to wait more than 10 business day for them to process the shipment. I am wondering how long will an international order need to wait for receiving their order lol...

Adorable jewelry... not so great on following through with shipping or even staying on top of customer service. I ordered the Thursday (before noon) before a holiday which fell on the followingThursday. I did not hear back from bauble so emailed the morning after the Holiday (Friday). This was a whole week (7 days) no contact.
No response until Monday asking for my email and/or order no. Well... I just emailed from my email... I then typed it out for them and provided my order number. I then received a shipping notification with no response back. Until Tuesday with an email stating "great news, your order has been shipped" at this point I was beyond frustrated. When I Checked the tracking number the package hadn't even departed yet... a label was created (I've worked in a warehouse in my twenties. Package hasn't shipped until label is scanned by carrier) regardless I received my package half a month after I paid for it. The staff there runs on traditional 9-5 hours with weekends/holidays and the day after holidays off (which is terrible for an online business). Products are cute but not worth the bad service.