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BannerBuzz USA

3.9

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BannerBuzz USA Reviews Summary

The company enjoys a strong reputation for delivering high-quality products and a smooth ordering process, with many customers expressing satisfaction with the timely delivery and attentive customer service. Positive feedback highlights the reliability of the product quality and the effectiveness of the design support provided. However, some customers have raised concerns regarding website functionality, issues with order accuracy, and delays in communication during the approval process. Overall, while the company demonstrates a commitment to customer satisfaction, addressing the highlighted concerns could further enhance the customer experience and operational efficiency.

This summary is generated by AI, based on text from customer reviews

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15,820 reviews

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New York
1 review
0 helpful votes
Follow Arthur C.
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Great Product
August 30, 2021
Updated review

Simple and fast. Also the popup backdrop product was hard to find and your product was spot on what i was looking for.

Date of experience: August 30, 2021

Simple and fast
August 10, 2021
Previous review

Simple and fast. Also the popup backdrop product was hard to find and your product was spot on what i was looking for.

Date of experience: August 10, 2021
Maryland
1 review
0 helpful votes
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The WORST customer service I have EVER experienced. We are a federally funded non-profit that is not able to pay tax. Even after sending our tax exempt form dozens of times, and spending HOURS on the phone with them, they kept saying 24 hrs, 24 more hrs, 48 more hrs to update our account to reflect non-profit status so we can make our purchase sans tax. It has been endless e-mails and calls back in forth saying they don't have what they need, despite having a state issued certificate with our account number, expiration date, organization name, and address. I am pulling my hair out, I can't imagine they've never worked with non-profits before. Horrible, heartless, confusing customer service, I will NEVER recommend this company unless you want to waste your time, energy, and get on the verge of tears.

Date of experience: August 30, 2021
Virginia
1 review
0 helpful votes
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Very nice
August 25, 2021
Updated review

Simple upload and purchase process. Apparent language difference with customer service created a bit more back and forth than ideal when proofing the design, but the flag received looked great.

Date of experience: August 25, 2021
Banner B. — BannerBuzz USA Rep
over a year old

Hello Shannon. Thank you for taking the time to review your recent BannerBuzz purchase. We are glad that the custom rectangle flag met your expectations.

Please accept our apologies for any trouble you had while communicating with our support team. Though we make great efforts to deliver high quality products and superior customer service, we understand that there is room for improvement. Your feedback is important to us; we have reviewed the conversations and are sharing your feedback with our support team.

If you face any such issues in the future, please do not hesitate to request a call back from a supervisor. We appreciate your time and business. Thank you for choosing BannerBuzz.


Pretty easy upload and purchase process
July 30, 2021
Previous review

Pretty easy upload and purchase process.

Date of experience: July 30, 2021
California
1 review
0 helpful votes
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I could not get a good idea of the size of the letters.
August 21, 2021
Updated review

So far ok. A little challenging with size of letters. I wish the design consultants would have helped with that.

Date of experience: August 20, 2021

So far ok
July 31, 2021
Previous review

So far ok. A little challenging with size of letters

Date of experience: July 31, 2021
Wisconsin
1 review
0 helpful votes
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What a deal!
August 20, 2021

This was a very easy site to search for, develop on and complete the process using the words we desired to be on the banner. It had what we needed for the price we wanted.

Date of experience: August 20, 2021
Nebraska
1 review
0 helpful votes
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Great Step & Repeat
August 20, 2021
Updated review

Thanks again! It looks great! Just exactly as we ordered.

Date of experience: August 20, 2021

Thanks again!
July 31, 2021
Previous review

Thanks again!

Date of experience: July 30, 2021
Pennsylvania
1 review
0 helpful votes
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Business advertising
August 19, 2021
Updated review

Easy to work with and customize my decal. The customizing of the label was very easy and they helped me sharpen the image. Wonderful job.

Date of experience: August 19, 2021

Easy to work with and customize my decal
July 30, 2021
Previous review

Easy to work with and customize my decal

Date of experience: July 30, 2021
Indiana
1 review
0 helpful votes
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Nice table runner
August 17, 2021
Updated review

Quick and easy once I figured out where to look for shipping options

Date of experience: August 17, 2021

Quick and easy once I figured out where to look for...
July 28, 2021
Previous review

Quick and easy once I figured out where to look for shipping options

Date of experience: July 28, 2021
Missouri
1 review
0 helpful votes
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Great quality, speedy delivery
August 17, 2021
Updated review

This process was very easy and very user-friendly. I had no problem making my order and the price was the lowest that I found online.
I got my order quickly and the quality of the product was great.
Very happy with my banner. My church and I will absolutely be repeat customers.

Date of experience: August 17, 2021

This process was very easy and very user-friendly
July 28, 2021
Previous review

This process was very easy and very user-friendly. I had no problem making my order and the price was the lowest that I found online.

Date of experience: July 28, 2021
North Carolina
1 review
0 helpful votes
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Loved it
August 12, 2021
Updated review

Great product and a great price with free shipping

Date of experience: August 12, 2021

Great product and a great price with free shipping
July 23, 2021
Previous review

Great product and a great price with free shipping

Date of experience: July 22, 2021
New Jersey
1 review
0 helpful votes
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Great Job on Static Clings
August 12, 2021
Updated review

Easy to order. Exactly what I wanted. Exactly what I got!

Date of experience: August 11, 2021

Easy to order
July 22, 2021
Previous review

Easy to order.

Date of experience: July 21, 2021
Australia
1 review
0 helpful votes
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Art Gallery Banner
August 9, 2021
Updated review

I personally found the site a little difficult to navigate with the design content but it worked out very well.

Date of experience: August 9, 2021

I personally found the site a little difficult to navigate
July 23, 2021
Previous review

I personally found the site a little difficult to navigate.

Date of experience: July 19, 2021
Virginia
1 review
0 helpful votes
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Great Banner
August 8, 2021
Updated review

Great service and the designers were extremely patient while tweaking the design to ensure our satisfaction.

Date of experience: August 8, 2021

Good service and I look forward to receiving the product
July 15, 2021
Previous review

Good service and I look forward to receiving the product.

Date of experience: July 15, 2021
Pennsylvania
1 review
0 helpful votes
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Very good quality
August 8, 2021
Updated review

Love the site. It has great prices and good customer service

Date of experience: August 7, 2021

Love the site
July 19, 2021
Previous review

Love the site

Date of experience: July 18, 2021
Tennessee
1 review
0 helpful votes
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Fast and great price
August 5, 2021
Updated review

Placing order was quick and easy. My first order arrived in just a day second order was a large banner shipped from India. Customs held it for one day but it still arrived quick.

Date of experience: August 5, 2021

Placing order was quick and easy
July 15, 2021
Previous review

Placing order was quick and easy

Date of experience: July 15, 2021
Wisconsin
1 review
0 helpful votes
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Excellent products!
August 3, 2021
Updated review

Very easy site to navigate! Very easy to review your products! And you receive excellent work!

Date of experience: August 2, 2021

Very easy site to navigate!
July 13, 2021
Previous review

Very easy site to navigate!

Date of experience: July 13, 2021
New York
1 review
0 helpful votes
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Electrical Association Golf Invitational
July 23, 2021
Updated review

It was easy to use the custom flag template... and we received the flags on time!

Date of experience: July 23, 2021

It was easy to use the custom flag template!
July 2, 2021
Previous review

It was easy to use the custom flag template!

Date of experience: July 2, 2021
Arkansas
2 reviews
0 helpful votes
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My order include a custom art and logo that I personally chose from the website. I received the product a couple of days after the stated date of arrival, but no matter. It was worth the wait and the price was exceptional due to the quality and quantity of my business cards.

Date of experience: July 19, 2021

So far, so good
July 28, 2021
Previous review

So far, so good

Date of experience: June 28, 2021
Michigan
1 review
0 helpful votes
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The BannerBuzz website is easy and fun to use. The design program is very intuitive.

Date of experience: July 14, 2021

The BannerBuzz website is easy and fun to use
June 25, 2021
Previous review

The BannerBuzz website is easy and fun to use. The design program is very intuitive.

Date of experience: June 24, 2021
Alabama
1 review
0 helpful votes
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Nice work!
July 12, 2021
Updated review

The flag is great but apparently I wasn't aware that I needed to state somewhere I wanted the pole casing the same color as the Flag. So I have a white pole casing on a Black flag.

Date of experience: July 12, 2021

It was great except the fact it didn't want to take...
June 22, 2021
Previous review

It was great except the fact it didn't want to take my zip code. I tried calling cs several times so you might want to place the hours of operation on your website because it's not 24/7 as you state.

Date of experience: June 22, 2021