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BannerBuzz USA Reviews Summary
The company enjoys a strong reputation for delivering high-quality products and a smooth ordering process, with many customers expressing satisfaction with the timely delivery and attentive customer service. Positive feedback highlights the reliability of the product quality and the effectiveness of the design support provided. However, some customers have raised concerns regarding website functionality, issues with order accuracy, and delays in communication during the approval process. Overall, while the company demonstrates a commitment to customer satisfaction, addressing the highlighted concerns could further enhance the customer experience and operational efficiency.
This summary is generated by AI, based on text from customer reviews
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Only problem is there are not many editing options. But the whole ordering experience was easy and fast. I was very pleased with the product when I received it. Thank you very much.
One of the worst customer service departments I have ever dealt with. They have no interest in helping you and only get you to jump through hoops about issues hoping you will give up and go away. We received a damaged item and sent multiple photos until the CS Rep Marshal finally said "consider this case as closed for our side". Thanks a lot.
Pretty good and straight to the point easy to customize whatever i need and no hassle! Tried the first set as a trial and error to test quality and wasnt disappointed at all
Well done! Got it on time and the quality is very good. Would order from BannerBuzz again.
Great, we loved it! A++++++ highly recommend! Definitely will do business in the future.
Hello Eric. Thank you for the rating and feedback.
We are sorry for any difficulties you faced while designing your artwork. Since our design tool is built specifically to create a design, a fully blank canvas cannot be saved. Thus, you had to add a black border to the canvas to proceed.
However, we also offer complimentary pre-press services so you can freely request modifications to your design via the notes section - just as you did on your order!
Note that our support team is available 24x7 via our phone and chat helplines for any questions you may have before or after placing your order.
Frustrated. 1. Showed shipping cost early with no way of knowing that I could change it later. Tried to do a 2 logo step and repeat and could not figure it out. Did not see a option to fade the background from dark blue on top to light blue on bottom. Also after working on it for 3 hours remembered I would like the step and repeat with one of the logod large in the center or up about 2/4 of the way. Help was not much help
Hello Roger. Thank you for being a returning BannerBuzz customer. Please accept our sincere apologies if our service with your recent order has left you disappointed. We are also sorry that our support did not meet your expectations.
We offer several turnaround options - Super Saver, Standard Ground, Express, Priority, and in some cases Overnight. The price you see on the product page does not include shipping. The delivery date and cost associated with each shipping option are displayed on the Shopping Cart page and once again during checkout so you can make an informed choice. Note that Super Saver shipping is free on orders over $99. The default selection is Priority since that is the most commonly selected method (above 35% of our orders are Priority) however the same page allows you to change the method.
Our design tool is primarily used for simple artwork or products. The product you have ordered is a Step and Repeat which has a repeating pattern of your logo(s). Understandably, designing such artwork online can be overwhelming. Thus, the product page allows you to select one of several patterns OR select the LET US DESIGN option. You can simply select the latter and upload your logo(s) with your notes. Our team builds your design according to your instructions and shares a preview for approval before your order goes to print. Reviewing the conversation you had with our chat support team we find that the associate offered the same resolution which is correct guidance.
We certainly value your inputs and once again apologize for the difficulties you've faced with this order. If you face any further issues, please do not hesitate to request a call back from a supervisor.
Easy to use design format, ordered and received in a timely manner. Will order again from this site.
So far I love how easy it is to place orders. Can't wait to receive my purchases!
Quick and easy ordering, great products and fast delivery!
I had a great experience with BannerBuzz. I had uploaded my design but my image was not large enough and they told me the end product would not look good (pixelated). They helped get the design corrected and got the products shipped to me quickly. I love the quality of the banner and table covering! The colors are matched to our corporate colors and the overall look and feel are excellent. Thank you BannerBuzz! I will order from you again when the need arises!
I didn't see the 20% off on first order until after ordering. Can I still get that to apply to this order?
I didn't see the 20% off on first order until after ordering. Can I still get that to apply to this order?
Daniel Kemp has been very helpful and thorough.
He reviewed the previous order, found the existing logo, sent it to printing and had a confirmation within a short time frame.
Ordering was easy but what I ordered was a sticker to make a glass one way at a restaurant so I could see what was going on in the dining area but they could not see what I was doing in the kitchen... You can see both ways as if nothing is on the glass at all. Not happy and completely unsatisfied
I provided my feedback. I love the design tool, but to place an order from my designs was impossible. It baffled Customer Service also.
Although I paid for expedited shipping, the order arrived late and almost did not arrive in time for my event. It did arrive only because I sent numerous emails telling BannerBuzz I did not want the products if they arrived a day later.
Hi Lisa, Please accept our apologies for any difficulties you faced while completing your order.
We are not seeing any recorded downtime around the time your order was placed. The problem you faced may have been a temporary issue. In such instances, the reason could be one of any number of things. Typically, using a different browser or clearing your browser's cache & cookies resolves the problem. Rebooting the device also helps if it has not been restarted in a while. ​ As once you created the design the "Add to cart" option is there to order the same. ​
Thank you very much for your perseverance in placing the order.
Easier to use than Vista Print - yes. I had a bit of difficulty executing my design but was contacted by company because I didn't complete my print review. They were able to assist me and I approved the design. Shipping was not as good as Vista print as I had to sign for design and just happened to be home on third attempt of delivery. I had no idea that previous delivery attempts were being made due to having to sign for shipment. I didn't like that.
Hi David, Thank you for your feedback. We have worked hard to make the order process simple and easy to follow. Your appreciation tells us we are doing it right and encourages us to keep offering the right options, products and services.
Had a question so I used the chat window and they responded quickly. Very pleased so far.
Had a question so I used the chat window and they responded quickly. Very pleased so far.
Easy to customize and great pricing. Shipping was fast!
Great prices and helpful customer service started out this order which high hopes! The speed and perfection of the order received makes me a true fan!
Great prices and helpful customer service has started out this order which high hopes!
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Maira, We are sorry to note your disappointment regards to the editing options. As we provide the standardized product with the most possible finishing options, if you need any other customization you can always mention it in the special instruction box same as per your current order. Our team will look into that, if possible they will try to provide the same as per your requirement or contact you for any concerns. Thank you for sharing your feedback.