On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
BannerBuzz USA Reviews Summary
The company enjoys a strong reputation for delivering high-quality products and a smooth ordering process, with many customers expressing satisfaction with the timely delivery and attentive customer service. Positive feedback highlights the reliability of the product quality and the effectiveness of the design support provided. However, some customers have raised concerns regarding website functionality, issues with order accuracy, and delays in communication during the approval process. Overall, while the company demonstrates a commitment to customer satisfaction, addressing the highlighted concerns could further enhance the customer experience and operational efficiency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Super easy designing tools! Loved how fast and easy it is to create a banner!
Indian company pretends to operate locally in US without disclosing that your US order will be processed and shipped from India. I wouldn't have a problem with that if they (1) would have disclosed that fact and (2) charge an appropriate offshore rate for the services offered. Instead they charge US rates, but will ship from India which adds a significant delay. For the same price or less you can buy from an American company and have your order delivered much faster.
SO far... everything was smooth and very easy. Fantastic service.
Easy site and design~
Competitive prices and the product is beautiful and as advertised
Good but checkout was confusing with non-explanatory code errors.
Easy to work with. Communications were excellent. Product is quality.
Was easy to set up. Perfect fit every detail is on point.
Very responsive, and works with you to make sure your product comes out great!
I've used Bannerbuzz for all of my banners for my job. This experience was not the best. I paid extra for a quicker shipping and not only did it not get her quicker it too longer than before. I wasn't offered a credit for the expedited shipping payment. I'll continue using Bannerbuzz for future business because this could of been a one time thing.
Hello Mike, we apologize for the inconvenience caused. We appreciate your interest in Bannerbuzz. Unfortunately, this order was delayed to the winter storm in Memphis. The FedEx facility was facing difficulties in it's operations. We hope this unfortunate event won't affect our business synergy. We have sent an email to the email address linked with the order with all updates on how to proceed. We would appreciate it if you could respond to us in the same email and let us know how we should continue. Meanwhile, please do not hesitate to contact us via our phone or chat helplines, which are open 24 hours a day, seven days a week. We appreciate your time in reading this and doing business with us. Thank you for your interest in BannerBuzz.
I absolutely love Banner buzz. Quality is second to none.
Ordering process is very easy and it arrived even sooner than I thought it would.
My banner was beautiful but was delivered completely flat therefore there were ridges down the entire banner that looked terrible! I paid extra for FedEx to get it here by a certain date and I had to cal you guys to find it for me. I called back to your customer service to ask how I could get the ridges out and the help I received was worthless!
Very easy and I hope I am happy with the product and receive it on time.
I needed flags for our community golf carts and so far the process has been painless.
Outstanding products and quality, outstanding customer service and shipping. Amazing prices. Everything I've ordered has always arrive well before expected arrival and in excellent quality. I will always order banners broom bannerbuzz.
First, I started searching for a company that can produce and supply the requested product and services that I needed professionally in a timely manner. After reviewing BannerBuzz products, services, and reviews, I decided to trust BannerBuzz to produce the product with excellent services. The final result was awesome and continues to be awesome. Thanks for a great product and excellent services!
Ordering is simple. The team over at Banner Buzz was very receptive to any changes I requested.
I had to use your design program rather than sent my own work so the fonts were not as I originally designed. Otherwise great!
Hi Glenn, We are sorry to note your disappointment. Though we have worked hard to provide the best possible options as per our past experience and data, we understand that there is room for improvement. If customers need any other creative options, They can mention the same in the "Specific Instructions" box and can also select the hire a designer option. Our designers will try their best to create the design as per your requirements. If you have any other concerns, please feel free to contact our 24x7 customer support team via call or chat. Rest assured, we are sure the products will serve their desired purpose. We appreciate your time and business.
Order was easy to place Yes the order was easy to place just click on your choices
Quick, easy and a fair price. Great materials, very satisfied.
Trying to work with your customer service is impossible. They sent me the wrong banner and claim that they have no responsibility. Besides having do you our code too blurry to actually use. Whatever you do don't try and use their design service. Total incompetence
Hello William, it is our regret to learn about your disappointment with the order. We deeply regret the bad experience you had with our customer support representatives. We recognize that our staff was ineffective in addressing your problem and did not give the quality of service that you had come to expect. We take great satisfaction in providing our all every day to give prompt and courteous service to every client, but we fell short in this case. We apologize profusely for this.
We have reviewed all the details, unfortunately, we were unable to locate any mentions for the velcro in the comments in the order, call or chat communications. Now that you have mentioned the QR code to be blurry, we would request sharing a real-time image showing the same at [email protected]. Rest assured, we'll check and conclude this with the best possible outcome.
Phone help was better than chat.
They kept at it until I was satisfied.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
Hello Gosha, we sincerely apologize for the inconvenience caused. We are a global business based in Georgia; besides our production units in Arizona, and Georgia, we have several units around the world. Each order is automatically assigned to the most appropriate unit according to multiple factors but not limited to current production queues. Thus, an order can be shipped from any of our units worldwide. This is mentioned in our Terms of Use and promptly disclosed when inquired.
DesignPrintBanner LLC is a registered United States company and complies with all the rules and regulations. May we request you to elaborate on the issue and raise a ticket from your account. Rest assured, we'll review and conclude the issue with the best possible outcome.