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BannerBuzz USA Reviews Summary
The company enjoys a strong reputation for delivering high-quality products and a smooth ordering process, with many customers expressing satisfaction with the timely delivery and attentive customer service. Positive feedback highlights the reliability of the product quality and the effectiveness of the design support provided. However, some customers have raised concerns regarding website functionality, issues with order accuracy, and delays in communication during the approval process. Overall, while the company demonstrates a commitment to customer satisfaction, addressing the highlighted concerns could further enhance the customer experience and operational efficiency.
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Very smooth ordering and delivery process. Hassle-free site and prompt service.
I really love the custom design templates. I needed a lot of help and got it through chat and email. Finally successful and so excited to see the products.
Super easy and really fast turn around, however, we got a two sided runner and the design on the 2nd side is backwards. All of the text is going in the wrong direction so we can really only use one side.
I ordered two banners for our school reunion float went through heck to get the proof right then told them I wanted them both to match with the saying I gave them to put on it (after two examples) they then sent 1 of each example instead of two of the same one so they did not match and were not the same we looked at them at the location I delivered them too the same day they arrived. I had delivered the banners to the location where the float would be decorated another classmates building which was then locked until later that week for the class to meet to decorate. They would not admit they messed up the design and demanded I send them pictures of the banners which I would not have access too now, they know what they printed they had the instructions I gave they had the proofs but yet they would not make good on their screw up. So I wonder what the point is to even try to give them instructions on what you want, and then have to prove to them they screwed it up when they had a digital and order trail to look at!
Website was easy to work with & turn around was pretty quick.
Zoe very helpful in getting to this part but it's not helping with the problem I have
Hi Manuel, We are sorry to note your disappointment with the product received. As part of our commitment to providing world-class products, we perform a Quality Check on all products before they are shipped to ensure that customer receive the same as ordered. This is very unfortunate that you have faced an issue. However as you have shared your feedback with us, we have passed the same to the concerned team. They will contact you soon to provide you the best possible resolution on the same.
Easy design software to make my sign and delivered on time with good looking product. Very pleased
That chat box was surprisingly helpful. Made sure I got the right selection and ordered everything as I wanted.
Good job bannerbuzz your awesome. I will definitely use them in the future for all of my marketing needs
Unfortunately, there are many companies online based in countries with low-level quality products and very poor communication such as BannerBuzz! Be aware of false advertising by this company!
Hi Sonia, We are sorry to learn that you were unable to get the reseller opportunity for this order. However there is certain process that we need to abide by and the same is mentioned on the website. Please find the below link for your reference, you will be able to get the require information regards to the same. https://www.bannerbuzz.com/dealer-registration Rest assured, the product will be delivered same as per your selected shipping method and artwork approval time. If you have any other concerns, please feel free to contact our customer support team via call or chat.
It was a fast shipped product. Good quality as well. The only thing I didn't like was that because the product shipped from the Middle East I didn't get an accurate tracking record and they did 3 attempts to deliver and I never even knew it until it was on the final day of delivery, therefore almost missing it completely. That would have ruined a lot for me. Just miscommunication, that's all...
I was placing an order, and their stupid site threw a stupid error after my PayPal payment went through. Such a silly programming error (database constraint), and after spending a few hours with their chat support, they said they could not do anything as they could not find my order. But obviously, they won't find my order as the system threw an error. I have also raised it with PayPal and followed up with them. Very frustrated! Such a waste of time
Hi Deb, We are sorry for the inconvenience caused to you while placing an order and apologize that our service does not meet your expectations. There is a scheduled maintenance program for the website, which takes place regularly. There might be some technical glitch that you have been charged and unable to place an order with us. We can certainly understand your concern that it can be frustrating at a time. Rest assured, we have already passed your concern to the team. They will contact you soon to provide you the resolution on the same.
Easy to order and even though I made an error on my order, they responded immediately and helped me fix it. Didn't cause a delay at all.
Easy to use. Received merchandise in great condition.
I have used them before and it was perfect. It was perfect again. They also have a way better design option than others. More colors, more fonts, and can have different texts as different colors instead of having to pick one color for all of them. My flag looks fantastic. Also pricing was great.
Fast and well made. Ships reliably and usually sooner than estimated.
Very ease to navigate, and great customer service. BannerBuzz was extremely responsive
They screwed up my tax Id so now I need to jump through hoops to get it taken care of. Other then that everything went well.
They screwed up my tax Id so now I need to jump through hoops to get it taken care of
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sharon, We sincerely apologize that our service does not meet your expectations. As part of our commitment to providing world-class products, we perform a Quality Check on all products before they are shipped to ensure that customer will receive the same as per the approved proof and try our best to provide the efficient service. However in this instance, we failed and we are extremely sorry for that. As you have shared your feedback with us, we have passed the same to the concerned team. They will contact you soon to provide the best possible resolution on the same.