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The company enjoys a strong reputation for delivering high-quality products and a smooth ordering process, with many customers expressing satisfaction with the timely delivery and attentive customer service. Positive feedback highlights the reliability of the product quality and the effectiveness of the design support provided. However, some customers have raised concerns regarding website functionality, issues with order accuracy, and delays in communication during the approval process. Overall, while the company demonstrates a commitment to customer satisfaction, addressing the highlighted concerns could further enhance the customer experience and operational efficiency.
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Great quality options. Design submission and review was painless. Shipping options were spot on for our remote island and we are very pleased with the result.
Ordered some vinyl banners for a show this weekend with a delivery date for this week as the show is on Saturday and Sunday. Confirmed the artwork with them after they had emailed and then they drop the bombshell that delivery is scheduled for next week (After the event). Customer service is totally non-existent and if they couldn't fulfil the order as requested, why charge me extra for the privilege of messing it up. Total scammers, please avoid
Hi Calum, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
I absolutely love Banner Buzz. You guys have the best prices I have found, which is huge for a small business owner like me. It's always easy to create and order too. My one piece of feedback is that I didn't get a confirmation after I approved the design and it shipped, so I was left wondering about where my order was at in the process. That said, I was able to log in easily to check, and the order arrived a day early. So no complaints from me!
Hey Jessica! We are delighted to hear that you are pleased with our products & services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Pretty simple process. I think the site could be a bit more user friendly, but overall, no complaints. I recommend banner buzz to everyone I know who needs banners or prints. You guys have the best prices around without sacrificing quality. :)
Great service and price, we ordered some roll up banners for one of our events in the US (I'm based in the UK) and was nice and easy to do. The order turned up at the venue on time and prints looked great. Will use BannerBuzz again for future US based events.
Hey Gary! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Items arrived on time. However the shipping box and product were damaged. I reached out to the company several times, both email and chat, to resolve the issue and have yet to receive a response or resolution.
Hi Lisa, Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience caused by the damaged shipment and the delay in our response.
As per the latest update, a replacement carry bag has already been shipped, and the tracking details have been sent to your registered email address. Please check your inbox (and spam/junk folder, if needed) for the shipping confirmation.
We truly appreciate your patience and understanding, and we’re committed to ensuring that you receive your items in proper condition. If you have any further questions or need additional assistance, please don’t hesitate to contact us.
I did a pretty exhaustive search and Banner Buzz had the best price so I was relieved when my banner arrived early and better quality than expected. Will definitely use again.
Hey Chris! We are delighted to hear that you are pleased with our products & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
BannerBuzz was helpful and courteous, we had some glitches but they helped us sort everything out and we were thrilled in the end!
Hey Laura! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Not only was the banner blurry, but my expedited shipping took 5 days as it left from GA headed to NC, then SC, then a detour back to the original delivery area less then 1 hour mins from the sending warehouse… trash. My fault for using a last minute service for a last minute need.
Hi Colton, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
I ordered not expecting anything good to come back (I've never heard of this company or have seen anything from them) but when they arrived, they look fantastic!
Hey Jennifer! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
It was good until the shipping. We were going to order a canopy set up but I'm afraid of where it will end up so we'll pass on that
Hello Leonard, we are sorry for the inconvenience caused. Your product was shipped on time from our end; unfortunately, it has been delayed in transit. Regrettably, we do not have direct control over the third-party carrier. However, we truly value your feedback and will take it into consideration to improve the customer experience.
Totally wrong, too small, it would not fit the stand smaller than a normal page, and the costumer service zero response, after hiring someone to assist with the design, and explaining i was in need of the banners for an event! They did not care. ***I DO NOT RECOMMEND THIS COMPANY FOR YOUR BANNER NEEDS AT ALL! Truly dissapointed! Zero stars***
Hi Donella, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
I ended up cancelling the order because my artwork was always low quality even through it matched the specs they give. It looked great to me and we sized it correctly so they didn't have to blow it up to work. Every response is clearly AI generated with no human ever intervening to answer actual questions
Hello Anna, we are sorry for the inconvenience caused. Upon review, the artwork provided was either low in resolution or slightly fuzzy. Our team offered to recreate the design and also attempted to use a similar high-resolution image from the internet; unfortunately, we were unable to obtain approval for these options. As per your request, we have canceled the order and initiated a full refund. Once approved, the refund will be processed within 2 business days, and depending on your bank, it may take up to 7 business days for the amount to reflect in your account. If you have any further questions or concerns, please feel free to contact us.
I never received an email to approve the layout, making the arrival of the banner too late to use. I asked for a refund, and I better darn well get it.
Thank you for the feedback. We’re very sorry for the inconvenience. Your concern has been addressed via email and the order is canceled as requested; and the refund has been processed. It should reflect in your account within 5–7 business days. We value your feedback and are committed to improving our service.
We have used Banner Buzz two times now and they have been amazing. Very affordable, and when one f our orders had a quick turn around and they still delivered right on time! :D
Hey Jessica! We are delighted to hear that you are pleased with our products & services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
This company is very dishonest and disappointing I purchased two custom decals magnets for my trailer gave them direct measurements and they send me all the wrong measurements and now refuse to hold up to there mistakes, please I regret dealing with this company on all levels please repeat please look elsewhere you will be very hurt and frustrated, they will take your money a big scam of a company and make it difficult for you to communicate with them, they customer service is the worse services ever, don't make the mistake I did as a new customer and trusted them, and you will not receive your item on time so please don't be hurt it's not wroth the hassle dealing with this company
Hi Tony, we sincerely apologize for the inconvenience caused. We request you to email us at [email protected] with your order number in the subject line. Rest assured, we will look into it promptly,
Communication is poor and the quality of the product is lacking. First order was great second order not so great paid for priority shipping and did not get priority shipping. Disappointing experience. The product has creases and had to throw it out
Hi Bruce, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
I've order several items from Banner Buzz over the past few years and never had an issue - Now I'm missing items from an order and it's been impossible to "fix" the order and had to rent equipment that was missing. Very poor
Hi Paul, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Top notch quality service and response. From QC people checking in on design variations making sure we're getting what we want to faster than expected ship. Would recommend.
Hey Joey! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Their design tool is easy to use when making your own feather flag. The staff were Super helpful pointing out small errors that I didn't notice. I sent them new logo png files and they updated what I originally submitted. I also requested that they adjust my logos to be symmetrical since I selected to have a front and back feather flag.
Hey Faith! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The design tools on the website are easy to use and understand. The customer service acts quickly and communicates clearly. Nothing went to print without my express approval and having all my questions answered.
Hey Chris! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Easy to work with and quick service. Great design tools and helpful customer service.
Answer: It is an absolute scam. Please avoid at all cost. I had a horrible experience and got scammed for £200
Answer: Absolute scam. It is based in India and the quality differed from the UK standards. Had an absolute horrible experience with them. Avoid at all cost
Answer: No, they never recorrect order or never help you in getting it right. They will leave you in a limbo after the product is delivered, for me they did not provide any instructions and spending hours over phone, chat and email support thee refuse to give any instudtions and asked to figure it out myself. Now i am in loss of over $6500 :(
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Hey Scott! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!