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BannerBuzz USA Reviews Summary
The company enjoys a strong reputation for delivering high-quality products and a smooth ordering process, with many customers expressing satisfaction with the timely delivery and attentive customer service. Positive feedback highlights the reliability of the product quality and the effectiveness of the design support provided. However, some customers have raised concerns regarding website functionality, issues with order accuracy, and delays in communication during the approval process. Overall, while the company demonstrates a commitment to customer satisfaction, addressing the highlighted concerns could further enhance the customer experience and operational efficiency.
This summary is generated by AI, based on text from customer reviews
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They say next day shipping well that's not good if it takes too months to print up 100 business cards it's company is in India it's a bunch of crap they lie to you I'll never order from them again
The gentleman who helped me with this order was awesome. Wish I'd written down his name. Thank you for having such patient, kind and helpful representatives!
Ordered banners and nowhere did we ask for a black border but that is what we got and company refuses to replace.
My whole experience from beginning to end has been wonderful. Everyone has been so helpful. The design process was super easy, and I loved that I could see my banner before I submitted for printing. My design needed to be changed, and they made it happen.My banner arrived when expected and is just perfect. I will definitely use BannerBuzz again should I need another banner. I would highly recommend BannerBuzz! Thank you for the wonderful customer service and excellent product! You ROCK!
Easy order process because they kept my past order
I needed a table cover for our organization. I sent the logo requirements and the final product was great.
However, since the corners are not stitched but rather hot sealed, they may fray or tear. Time will tell, I wish I had known this, I would have order the more expensive cover. Still very happy with this.
It was good. A little confusing when it came to my payment with pay pal so I used Apple Pay and it worked out fine after that.
Easy process, quick service. One minor issue: I have reordered the same item twice and both times the proof artwork sent to me was an early version that had to be corrected/modified by the BannerBuzz staff both times per my directions. Not sure why they didn't send me the final proof from the previous order which was what they printed.
I bought 2 banners, they were shipped separately and should have been with me late July. One of the banners has still not arrived. I have reached out to BannerBuzz a bunch of times, they agree that they shipped it late, but then said the problem was with Fedex. Fedex tells me that any search has to be initiated by BannerBuzz. Whenever BannerBuzz emails Fedex about this, they use a bogus email address that immediately gives a non delivery notice. I've told them that the email address is wrong and they either already know, or they just don't care. We're going on for over 2 weeks since I expected to have the banner. The event that it was to be used at has long since passed. I had to have an alternate banner made locally so I'm massively - like $500 - out of pocket from this. BannerBuzz didn't insure the shipment so they have no insurance to claim against. No one at BannerBuzz is helping. Don't use them, its just too high risk.
Dear Customer, we are sorry to hear that you are dissatisfied with your experience, and we regret any inconvenience this may have caused. Our team strives to provide excellent customer service with every order, and we are committed to finding a satisfactory resolution for you. However, we were unable to locate your order details based on the review you provided, which makes it difficult for us to confirm the resolution that was offered. We want to assure you that our chat and call features are available to customers around the clock, and our customer service agents are always ready to assist you. Please don't hesitate to reach out to us via chat or call, and we will do our best to help you promptly. Also, you can email us at [email protected], our escalation team will make sure to help you promptly in this matter.
I ordered a banner with rush shipping to get it here for my son's going away party and the date was set to arrive August 10/23. I placed the order at 2am while on break at work and then received an email the next day to approve the work which I did, then the next day I received another email to approve the work which I did to then be told it won't be sent to me until after the 14th? No where did it state the dates would change after approval of the art work when i paid. Now I have no option for a banner for my son's party as it is too late and the party is on the 12th. They will not refund my money which is fine but they will not even change it to regular shipping even though it has not shipped. This company has awful workers on the phone whom cannot answer a question or problem solve. AWFUL. And you ruined his party. Thank you.
Dear Kari, we sincerely appreciate the time you took to provide us with your valuable feedback and sorry for the inconvenience caused you. We regret to learn that your order has some issues regarding the delivery. We would like to share that we have mentioned it on our website at the shopping cart page itself, that "Your delivery date will depend on the artwork approval" below the proof request box. After checking the order details, there is a two delay from your end to approve the proof, that is why the delivery date changed. And for the communication with customer support part, we are continuously striving to improve our customer support team in terms of process and problem-solving skills. As for your order, our escalation team has taken note of your concerns and has sent a resolution to your email. We kindly request your response to ensure the best possible outcome.
Your customer service reps have accents that are unintelligible to me. The product arrives with the colors chosen being noticeably off. Very dissatisfied!
Dear John, we sincerely appreciate the time you took to provide us with your valuable feedback and sorry for the inconvenience caused you. We regret to learn that your order has some color issues. We are continuously striving to improve our customer support team in terms of language barrier and process. As for your order, our escalation team has taken note of your concerns and has sent a resolution to your email. We kindly request your response to ensure the best possible outcome.
Your customer service reps have accents that are unintelligible to me.
FedEx decided to hold the shipment in Memphis, TN and kept pushing the delivery date forward by one day. I had to email BannerBuzz customer service that was able to get FedEx moving. Just something to keep in mind.
Always happy wit the service they provide - never had nay issues.
Non responsive, they never answer the phone, respond to emails, chats or written correspondence. Cannot recommend them.
​Dear Jerry, we are sorry to hear about your dissatisfaction and regret receiving this kind of feedback. Our top priority is to provide excellent customer service and ensure that you are not let down with every order. We would like to address your concerns and provide a proper resolution, but unfortunately, we were unable to locate your order details from the review you provided. However, we would like to offer our assistance and suggest that you reach out to our escalation team at [email protected]. They will be more than happy to assist you with any discrepancies you may have faced.
The people who tried to help me on the chat two different times were nothing less that a total waste of time. Then I got an email telling me how to get the creases out. I already know these methods and they didn't work. Bottom line is.FEDEX SCREWED UP the order by crushing and bending the box it was shipped on. This is on them and they should be reimbursing you to send another banner. I don't know why this is so difficult for you to understand. Just put a claim into FedEx and get it replaced! DUH!
Seems pretty straight forward so far
BannerBuzz design tools are easy to use and prices are good.
I've ordered step and repeat backdrops, table runners, stretch table covers, and now a custom teardrop flag. All have been great quality, delivered as promised with no issues!
Beautiful! I ordered 3 window screens for car back windows. They are beautiful! Great price. Quick shipping. So glad I found BannerBuzz.
Easy ordering process and great prices!
I am so glad that I found website! My mats turned out beautiful!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Steve, we regret the inconvenience this has caused you. Upon reviewing the shared image, we can check the order was manufactured as per the standard process. Also, all the reference images on our website do show a black border around the flags. It is provided as reinforcement and to strengthen the flags. For further assistance, we request you to raise a ticket from your Bannerbuzz account.